Cancel order??? - Camaro5 Chevy Camaro Forum / Camaro ZL1, SS and V6 Forums

SickRS · 12-17-2008, 08:09 PM

Guys,

I ordered my Camaro on Oct 31st from Rockenbach Chevy. The sales person did not have a lot of info on the car, infact I had more info on my Laptop. I ordered a 1LT RS with the hurst short throw under what was basically no information except cost. The next week (my day off) I realized that a 1LT is not the car I want. . .Its a 2LT and thats too expensive for my budget right now. I went to cancel the order and I was told I could do so but the GM is the only person that can cancel an order and he wasnt in. So I returned a week later and I was now told that I cant cancel the order until the car gets here. I already know that its the WRONG car so whats the point?? I was stone walled at that point and I'm thinking about challenging the charge for the deposit to get my 500.00 back instead of waiting till March when I know I wont buy the car anyways. I'd rather wait until I can pay for the car I really want to order. I told the sales person this and they still pushed the fact I cant cancel the order. My paper work does not indicate that my deposit is non refundable. . . .

Anyone have any better ideas??? or since I went about it peacefully should I

Inspector 17 · 12-17-2008, 08:16 PM

My guess is that he is saying you can't cancel the order until it arrives so that he can still get the car in his hands. The deal with the pre-orders was that they had to be sold cars. I would guess he will give you the deposit back, but wants to make sure he gets the car so he can have it early.

SickRS · 12-17-2008, 08:20 PM

Thats what I figured...but I need the deposit back. Cash in hand right now is better than tied up in an order I dont care about.

TheClassicCarKid · 12-17-2008, 08:21 PM

He's not saying that he won't give you your deposit back, he's saying he can't give it to you until march or whenever he gets the car.

Inspector 17 · 12-17-2008, 08:26 PM

Quote:

Originally Posted by SickRS

Thats what I figured...but I need the deposit back. Cash in hand right now is better than tied up in an order I dont care about.

I believe there are some other threads that talk about the refund. What I remember is that most state's attorneys require that any deposit be returned upon cancellation of the order.

SickRS · 12-17-2008, 08:29 PM

I know that, but they seem to think that by March I'll change my mind. If I already know I dont want the car, I dont want the car...plain and simple. What I ordered was not what I thought it was because they didnt have all the information they should have had. Its not my fault, therefore I dont see a reason they need to keep my depoist. Its like giving out a free loan. . .

NUCAR · 12-17-2008, 08:32 PM

Quote:

Originally Posted by SickRS

Guys,

I ordered my Camaro on Oct 31st from Rockenbach Chevy. The sales person did not have a lot of info on the car, infact I had more info on my Laptop. I ordered a 1LT RS with the hurst short throw under what was basically no information except cost. The next week (my day off) I realized that a 1LT is not the car I want. . .Its a 2LT and thats too expensive for my budget right now. I went to cancel the order and I was told I could do so but the GM is the only person that can cancel an order and he wasnt in. So I returned a week later and I was now told that I cant cancel the order until the car gets here. I already know that its the WRONG car so whats the point?? I was stone walled at that point and I'm thinking about challenging the charge for the deposit to get my 500.00 back instead of waiting till March when I know I wont buy the car anyways. I'd rather wait until I can pay for the car I really want to order. I told the sales person this and they still pushed the fact I cant cancel the order. My paper work does not indicate that my deposit is non refundable. . . .

Anyone have any better ideas??? or since I went about it peacefully should I

Total BS! NO orders have been placed. This will not affect their allocation at all...sold orders do not get them any extra cars. Its time for

. Tell the GM you want your deposit within two weeks or you will see them in small claims court. Oh, and find another store when you are ready for the 2LT.

josh1147 · 12-18-2008, 10:39 AM

This guy is just trying to keep the "sold order" in the system....Go to the dealership and DON'T LEAVE till you have your money in hand....demand to see the GM, the Owner, whoever....make a scene if you have to.

Tell them you don't care if they leave you in the system as a "sold order" but you want your money back NOW.

Stand up, grab your pair, and be a man!!

(and let us know how it goes!)

MegaZero · 12-18-2008, 10:51 AM

I can't see why the GM can't give you back your deposit. Besides trying to get another car on the lot. I put down my $500 and my dealer said that if I ever had to cancel for any reason or whatever I would get my money back. Even if I had to cancel my order now.

Although I have known my dealer for a number of years through my parents. He doesn't bs any customers we send him or anything. He's a very straight forward person. I'm guessing you just walked into a dealership and just met this guy and made your order?

SickRS · 12-18-2008, 11:05 AM

I dont have to go anyplace to get my deposit back. I used my Check Card and they processed it as a Visa charge. All I have to do is call the card company and dispute it on the grounds of I want to cancel and they wont let me. I just wanted to make sure that what I'm doing isnt wrong. I've always bought used cars or something off the lot, I've never ordered anything.

Yes I did just walk in and order one...I was actually looking at a Cobalt SS sedan.

99b4c · 12-18-2008, 11:13 AM

I would just open a dispute with the card company, let them know you cancelled the order and you dont have the car.

I would never order from a huge dealer like Rockenbach, you just get the runaround.

camaro5 · 12-18-2008, 11:13 AM

Tell the GM personally, not through a sales weasel, that you will be contacting your State Attorney General's Office and your cc company if you don't receive a refund check immediately. The law is clear.

CamaroScotty · 12-18-2008, 12:46 PM

That dealership is about an hour down the road..... Go get your money.

SickRS · 12-18-2008, 09:45 PM

I would, but working the same hours as the dealership its tough to get in there. Why they have to be holes about it, I dont understand. They thought I went someplace else and got a better deal. I even gave them the chance to keep the order and get me a 2LT for the same price as the 1LT since they didnt have all the info they should have had. I even asked the guy if he had a copy of the order workbook and all he had were the print outs from the Chevy launch web page. I should have walked away at that point.

12-17-2008, 08:09 PM	#1
SickRS Drives: 2002 Trans AM WS6 Join Date: Nov 2008 Location: Chicago Posts: 30	Cancel order??? Guys, I ordered my Camaro on Oct 31st from Rockenbach Chevy. The sales person did not have a lot of info on the car, infact I had more info on my Laptop. I ordered a 1LT RS with the hurst short throw under what was basically no information except cost. The next week (my day off) I realized that a 1LT is not the car I want. . .Its a 2LT and thats too expensive for my budget right now. I went to cancel the order and I was told I could do so but the GM is the only person that can cancel an order and he wasnt in. So I returned a week later and I was now told that I cant cancel the order until the car gets here. I already know that its the WRONG car so whats the point?? I was stone walled at that point and I'm thinking about challenging the charge for the deposit to get my 500.00 back instead of waiting till March when I know I wont buy the car anyways. I'd rather wait until I can pay for the car I really want to order. I told the sales person this and they still pushed the fact I cant cancel the order. My paper work does not indicate that my deposit is non refundable. . . . Anyone have any better ideas??? or since I went about it peacefully should I

Similar Threads
Thread	Thread Starter	Forum	Replies	Last Post
Answeres to questions I have stumbled on	dieseldave24v	5th Gen Camaro SS LS LT General Discussions	13	02-23-2009 06:56 PM
UPCOMING CAMARO IMPORTANT DATES	CamaroScotty	5th Gen Camaro SS LS LT General Discussions	125	01-11-2009 12:31 AM
It's been fun...but I had to cancel my order...	ljustin293	5th Gen Camaro SS LS LT General Discussions	48	11-25-2008 03:40 PM
What happens if you cancel your order	BayAreaCamaro	Camaro Price \| Ordering \| Tracking \| Dealers Discussions	28	11-25-2008 07:38 AM
FAQ's	Angrybird 12	Camaro Price \| Ordering \| Tracking \| Dealers Discussions	1	10-14-2008 03:51 PM

12-17-2008, 08:16 PM	#2
Inspector 17 I love crepes Drives: 2017 ZL1 NGM A10 Join Date: Oct 2008 Location: Maryland Posts: 4,955 View My Garage	My guess is that he is saying you can't cancel the order until it arrives so that he can still get the car in his hands. The deal with the pre-orders was that they had to be sold cars. I would guess he will give you the deposit back, but wants to make sure he gets the car so he can have it early.

12-17-2008, 08:20 PM	#3
SickRS Drives: 2002 Trans AM WS6 Join Date: Nov 2008 Location: Chicago Posts: 30	Thats what I figured...but I need the deposit back. Cash in hand right now is better than tied up in an order I dont care about.

12-17-2008, 08:29 PM	#6
SickRS Drives: 2002 Trans AM WS6 Join Date: Nov 2008 Location: Chicago Posts: 30	I know that, but they seem to think that by March I'll change my mind. If I already know I dont want the car, I dont want the car...plain and simple. What I ordered was not what I thought it was because they didnt have all the information they should have had. Its not my fault, therefore I dont see a reason they need to keep my depoist. Its like giving out a free loan. . .

12-18-2008, 10:39 AM	#8
josh1147 Delivered 29June09 Drives: Early Order Camaro Join Date: Nov 2008 Location: St. Louis, MO Posts: 411 View My Garage	This guy is just trying to keep the "sold order" in the system....Go to the dealership and DON'T LEAVE till you have your money in hand....demand to see the GM, the Owner, whoever....make a scene if you have to. Tell them you don't care if they leave you in the system as a "sold order" but you want your money back NOW. Stand up, grab your pair, and be a man!! (and let us know how it goes!)

12-18-2008, 10:51 AM	#9
MegaZero VIN# 2G1FC1EV9A9107317 Drives: 2006 Chevy Cobalt Join Date: Dec 2008 Location: West Palm Beach, Florida Posts: 42	I can't see why the GM can't give you back your deposit. Besides trying to get another car on the lot. I put down my $500 and my dealer said that if I ever had to cancel for any reason or whatever I would get my money back. Even if I had to cancel my order now. Although I have known my dealer for a number of years through my parents. He doesn't bs any customers we send him or anything. He's a very straight forward person. I'm guessing you just walked into a dealership and just met this guy and made your order?

12-18-2008, 11:05 AM	#10
SickRS Drives: 2002 Trans AM WS6 Join Date: Nov 2008 Location: Chicago Posts: 30	I dont have to go anyplace to get my deposit back. I used my Check Card and they processed it as a Visa charge. All I have to do is call the card company and dispute it on the grounds of I want to cancel and they wont let me. I just wanted to make sure that what I'm doing isnt wrong. I've always bought used cars or something off the lot, I've never ordered anything. Yes I did just walk in and order one...I was actually looking at a Cobalt SS sedan.

12-18-2008, 11:13 AM	#11
99b4c Drives: 89 RS/99 GTP/1SS soon Join Date: May 2007 Location: Chicago/Phoenix Posts: 238	I would just open a dispute with the card company, let them know you cancelled the order and you dont have the car. I would never order from a huge dealer like Rockenbach, you just get the runaround.

12-18-2008, 11:13 AM	#12
camaro5 Drives: X-15 Velocipede Join Date: Mar 2008 Location: SW Florida Posts: 4,637	Tell the GM personally, not through a sales weasel, that you will be contacting your State Attorney General's Office and your cc company if you don't receive a refund check immediately. The law is clear.

12-18-2008, 12:46 PM	#13
CamaroScotty Account Suspended Drives: Your new SLP Camaro! Join Date: Jul 2008 Location: Cedarburg, WI Posts: 6,801	That dealership is about an hour down the road..... Go get your money.

12-18-2008, 09:45 PM	#14
SickRS Drives: 2002 Trans AM WS6 Join Date: Nov 2008 Location: Chicago Posts: 30	I would, but working the same hours as the dealership its tough to get in there. Why they have to be holes about it, I dont understand. They thought I went someplace else and got a better deal. I even gave them the chance to keep the order and get me a 2LT for the same price as the 1LT since they didnt have all the info they should have had. I even asked the guy if he had a copy of the order workbook and all he had were the print outs from the Chevy launch web page. I should have walked away at that point.