Another LLT engine blown up....

[NoItsOnlyAV6_ButItRocks]

Originally Posted by flyer08

Wy would they tell you to call the used lot you got it from when they are not associated with Gm?

I am not entirely sure. It was a dead end. I can only hope that GM will come through and help.

[Decepticon21]

I agree with RubyCamaro, Why has no Service rep chimed in on this yet? When I posted my ordeal with my blown engine I had a rep trying to help me out?

[guapo]

Originally Posted by Decepticon21

I agree with RubyCamaro, Why has no Service rep chimed in on this yet? When I posted my ordeal with my blown engine I had a rep trying to help me out?

Good question, maybe they are only acting a "big brother" for GM to see what they can report back to mother GM about.

[NoItsOnlyAV6_ButItRocks]

Thanks all for your support on this. I am hopeful to get a private message from customer service today. I will let you all know when I do.

Things I am wondering about.

1) What if the receipt had said "1 Quart down" versus "no oil on the dip stick"?

2) Jiffy Lube did not measure how much oil came out of the engine. No oil on the dip stick means that it was only known to be missing up to a quart.

3) I had measured the oil that same morning when the engine was cold and it indicated full. Did Jiffy Lube (per the instruction manual) "...wait several minutes to let the oil drain back into the oil pan. If this is not done, the oil dipstick might not show the actual level. I suppose when I had measured the oil as full at home I should have put in another quart for good measure and overfilled it so that Jiffy Lube would have not written that. (Sarcasm)

4) The Jiffy Lube receipt indicated sludge in the oil. That is subjective. Anytime I change oil on any of my cars, the oil is not looking pretty and all of it looks like sludge. Did Jiffy Lube see a chunk of sludge, all sludge, partial sludge. No one knows.

5) The dealership has a separate quick lube to change oil in under 30 minutes with some fantastic hours. I only just found out when I first had my car towed there. I have been excited about using that in the future since it would help document my engine oil change intervals well and it is at a Chevy dealership. But I have to wonder, had I brought it to them, how would the notations appeared on the receipt? Would they have raised the alarm then and scared me into getting my engine checked top to bottom right then or there or risk loosing my entire warranty. Nope. It was purring perfectly at that time and did not have a single abnormal sound to it.

[Chevrolet Customer Svc]

Hello!

Thank you for sending us a private message. I am in the process of researching your concern and speaking with your dealership. I will write back to you shortly. Thank you!

Jessica
Chevrolet Customer Care

Originally Posted by NoItsOnlyAV6_ButItRocks

Awesome Thanks Ruby. I had found that as well and addressed it to Wiiliam R.

The frustrating thing about this is that I feel like I have been jumping through hoops each time.

- First it was I didn't have proof that I had a recent oil change. I provided that.
- Then it was to wait until the service manager to talk to the District Service Manager to OK it. I am not sure if they did talk or not but was assured that it would be covered under warranty.
- Then it was rebuild versus new engine. Metal was found in the cam so it was going to be new engine.
- Now its this.

Has my luck run out? If I manage to get over this hurtle are there going to be any more?

[Chevrolet Customer Svc]

Hi Decepticon21,

The customer has sent us a private message, and we will work with him toward a resolution. Thank you!

Jessica
Chevrolet Customer Care

Originally Posted by Decepticon21

I agree with RubyCamaro, Why has no Service rep chimed in on this yet? When I posted my ordeal with my blown engine I had a rep trying to help me out?

[KMPrenger]

Wow....sounds like complete non-sense to me. They should cover it.

Also makes me think that even with my low mileage car, if my engine blows before the warranty is over, they will try to deny me as well even though I have done nothing but treat my car like a first born child since I got it.

[ChadG]

Originally Posted by KMPrenger

Wow....sounds like complete non-sense to me. They should cover it.

Also makes me think that even with my low mileage car, if my engine blows before the warranty is over, they will try to deny me as well even though I have done nothing but treat my car like a first born child since I got it.

I'm with you KMP - I treat my car better than my own body . . .

[Mean Green Z28]

First off, I'd never take a car to jiffy lube unless i had no choice and was really in a bind. They try and scare you into buying services, its been proven. They probably did notice the low oil and slight sludge by sitting for so long, but worded it in a way to make you buy some oil treatment/engine flush ... unfortunately, it came to this and looks real bad for you now.

I took my brand new Colorado with 5k miles to the one in Rockville, MD and they tried recommending new wiper blades and air filters because they were "bad and torn" ... and this was while still waiting in line to enter the building; a guy was pre-inspecting to save time ... I said i had a service call and left, and took it to another location later that day ... company truck/account.


Hope this turnss our favorable to you man, I hate shit like this

[Q'smuscle]

Yea, never go to jiffy lube, I mean never. I hope it goes well. jiffy lube is notorious for messing up ppl cars just on a oil change.

[NoItsOnlyAV6_ButItRocks]

Busy day. All sorts of people are researching this now.

The service manager at the Chevy dealer called again to get the dealer's name where I bought the car. We chatted for a bit. He is definitely looking out for me and is in the middle on this one. I don't envy his job but his doing great at it. The best thing I can do is provide him with the facts he needs so that he can pass them up stream and the decision makers will have what they need. Logic will prevail. I am sure of it.

I got a case number from Jessica at GM Customer Service earlier today.

Also a GM District Specialist called and left a message as well and left her phone number and to say that a Customer Service Service Specialist from the dealer will be calling me in 24-48 hours. I will call her back later on today and have her explain the process of what is happening.

So hopefully everyone can get the information they need to make this move forward smoothly.

One thing that was encouraging to hear today is that one person involved in the current decision not to cover under warranty may have gotten some facts mismatched and/or has made an incorrect assumption. When the dealer pulled apart the motor a week ago there was only 2 quarts of oil left in the entire system. What it sounds like is that someone in this process may be thinking that because the dipstick had no oil on it according to the receipt for the oil change back on 4/7/13 that there was only 2 quarts left back then. But that is an assumption. All it means is the car was at least one quart down and/or that an inadequate amount of time was left to allow the oil from the top part of the engine go back down into the pan (according to the instruction manual).

Logic can be used the other way. If we assume that 4 quarts of oil were lost prior to the oil change and prior to the engine dying that would be a sign that something was wrong with the engine since burning 4 quarts of oil over 3000 miles is very excessive.

So hopefully this is a case where someone doesn't have all the facts yet.

It is fantastic that we have this ability to private message GM from camaro5.com to get a hold of GM. I had read several threads of members getting frustrated contacting GM via the toll free number but so far so good.

[scrming]

Sounds like things are moving in the right direction!

The main thing is this is not the first LLT that this has happened to! There have been a number of LLT's that have have pulled the magical oil disappearing trick! And while you may think 4 quarts in 3,000 is very excessive, i think the GM spec is something like 1 quart every 1,000 miles, IIRC... it was something that seemed absurd... basically it means you have to go back to checking your oil level every time you stop for gas...

[Chevrolet Customer Svc]

We are happy to help! Please continue to keep us posted on your case.

Jessica
Chevrolet Customer Care

Originally Posted by NoItsOnlyAV6_ButItRocks

Busy day. All sorts of people are researching this now.

The service manager at the Chevy dealer called again to get the dealer's name where I bought the car. We chatted for a bit. He is definitely looking out for me and is in the middle on this one. I don't envy his job but his doing great at it. The best thing I can do is provide him with the facts he needs so that he can pass them up stream and the decision makers will have what they need. Logic will prevail. I am sure of it.

I got a case number from Jessica at GM Customer Service earlier today.

Also a GM District Specialist called and left a message as well and left her phone number and to say that a Customer Service Service Specialist from the dealer will be calling me in 24-48 hours. I will call her back later on today and have her explain the process of what is happening.

So hopefully everyone can get the information they need to make this move forward smoothly.

One thing that was encouraging to hear today is that one person involved in the current decision not to cover under warranty may have gotten some facts mismatched and/or has made an incorrect assumption. When the dealer pulled apart the motor a week ago there was only 2 quarts of oil left in the entire system. What it sounds like is that someone in this process may be thinking that because the dipstick had no oil on it according to the receipt for the oil change back on 4/7/13 that there was only 2 quarts left back then. But that is an assumption. All it means is the car was at least one quart down and/or that an inadequate amount of time was left to allow the oil from the top part of the engine go back down into the pan (according to the instruction manual).

Logic can be used the other way. If we assume that 4 quarts of oil were lost prior to the oil change and prior to the engine dying that would be a sign that something was wrong with the engine since burning 4 quarts of oil over 3000 miles is very excessive.

So hopefully this is a case where someone doesn't have all the facts yet.

It is fantastic that we have this ability to private message GM from camaro5.com to get a hold of GM. I had read several threads of members getting frustrated contacting GM via the toll free number but so far so good.

[NoItsOnlyAV6_ButItRocks]

I just got off the phone with Curtis at GM. She said that "...the car will not be covered under warranty because the motor has been run numerous times with inadequate oil. Unless new facts are presented in this case, the decision at GM is final..."

I attempted to explain the facts (as I have detailed above) to her and she explained that she was not a technically trained and that the decision is final. I then asked if I could have the names of the people who made this decision. I want to make sure that they have all the facts accurate. She placed me on hold for a minute and then came back to say that she could not reveal the names for privacy reasons.

I then asked for Supervisor. His name was Kevin. He also said that the decision was final and that the decision would not be changed unless new facts were brought in.

I asked for a written record of the facts. He could not provide them. I asked where he was getting the facts. He said from the service manager at the dealership. I explained that I have talked to the Service Manager many times and as he sees the facts it should be covered under warranty.

We went round and round for 15 minutes and then I explained to him that the oil has been changed every 3000 miles and I explained to him how prior to the Jiffy Lube change I measured full oil and 3 days prior to the engine dying that it was full. He repeated back what I said and I felt he was seeing why frustration was genuine and that none of this makes sense. And then he said...What I can do is mark on the case that you are dissatisfied and then close out the case. The decision at GM is final. Thank you I said sarcastically.



I was getting no where and had to hang up.

I just tried to call the service manager at the dealership and was told that he is in a closed door meeting. Figures....They are most likely trying to figure out what to do next with my 4000 lb problem on their lift.