10-26-2009, 04:30 PM | #1 |
Taking it 1 day at a time
Drives: 2010 Chevy Camaro 2SS/RS Auto Join Date: Apr 2009
Location: San Antonio, TX
Posts: 751
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Warranty Work Denied... again.
To recap:
Left Rear Quarter Panel on my 2SS is flaking paint pretty badly in the seams. Contacted my local dealership and was told to visit the Collision Center for repair. Regional GM Rep was contacted, and the only authorized work was a "touch up". It came out poorly. It's been 6+ weeks now, and the Regional Rep has all but refused to see my car in person. Please reference thread http://www.camaro5.com/forums/showthread.php?t=42960 -------------------------------------------------------------------------------------------------------------------- I contacted GM Customer Service about this issue, and was assigned a "District Specialist". I spoke with the District Specialist this evening and was told this paint issue will NOT be covered under Warranty. Furthermore, if I do want to address this issue, I must go back to my original dealership and work it out with them. To GM, this was obviously a defect upon delivery, and I should not have accepted the vehicle. First off, the vehicle was delivered perfectly. I inspected it VERY thoroughly, after all of the posts on here. Secondly, if it's not a Warranty issue, why was it repaired under warranty originally??!?!?! Thirdly, and my BIGGEST gripe of all - Why in the hell must I drive 1+ hours to have my car repaired, when my local dealership is 10 mins max away from me? What if I moved cross country? I would have to ship my car back?? I asked the rep that, and she stated "Mr. Kirk, do you plan on moving that far away in the near future? If not, you need to visit your original dealership." She couldn't tell me what the threshold was, 500 miles? 1000 miles? At what point is "far enough" away to get it covered at another dealership. I've frankly had it. The Regional Rep refuses to look at the vehicle, and some person who's never even looked at my vehicle is deciding warranty decisions on it, without even speaking to the Collision Center Manager in the first place. She called the "Service Manager" who had no clue about my car, but said "If paints flaking, it's definitely a manufacturer's defect and should have been caught at PDI." Seriously, when can I get a simple paint issue fixed, without jumping through 5 hoops and balancing on one foot? I've defended GM at every turn, but this Customer Service has GOT TO GO.
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Order#: NJWGTF
1100, Preliminary order accepted 04/27/2009 6000, Delivered to the customer 07/23/2009 - 3 Months (worth the wait!!) |
10-26-2009, 04:51 PM | #2 |
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That sucks!!! they (GM) just can't seem to figure it out, can they.
One of the guys I work with just got his complete frame replaced on his almost 9 yr old Toyota, along with brake lines and other misc. items involved with swapping the frame, all under warranty .....to top it off they also gave him a full size brand new pickup to use for the few weeks he didn't have his truck. HEAR THAT GM |
10-26-2009, 04:57 PM | #3 |
Camaro SL,UTs
Drives: 2010 Camaro SS/RS #16429 Join Date: Sep 2006
Location: South Jordan, UT
Posts: 7,358
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So they touched it up? What are you requesting that they do, re-spray the entire car?
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10-26-2009, 05:00 PM | #4 |
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10-26-2009, 05:00 PM | #5 |
Account Suspended
Drives: FIRST ON RACE DAY Join Date: Feb 2009
Location: Indiana
Posts: 1,170
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10-26-2009, 05:03 PM | #6 |
Camaro & Stang Enthusiast
Drives: 2011 Mustang 5.0 in Kona Blue Join Date: Mar 2008
Location: Miami
Posts: 4,752
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Bought my Camaro from Eric Hall(817) 421-7266
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10-26-2009, 05:08 PM | #7 |
Drives: 2010 Camaro 2SS Join Date: Aug 2009
Location: NorCal
Posts: 958
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Very discouraging, for the most part they assembled a fabulous car but if they won't stand behind their product makes you wonder how long it will take to catch up with them?
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10-26-2009, 05:33 PM | #8 |
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10-26-2009, 05:51 PM | #9 | |
Taking it 1 day at a time
Drives: 2010 Chevy Camaro 2SS/RS Auto Join Date: Apr 2009
Location: San Antonio, TX
Posts: 751
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Quote:
I'm requesting they do what most other dealers have been authorized to do, and that is remove the panel, sand the area, and repaint. Additionally, adjust the tightness the panel is clipped on, so that it doesn't happen again. I don't think that's too much to ask, considering it was perfect when delivered.
__________________
Order#: NJWGTF
1100, Preliminary order accepted 04/27/2009 6000, Delivered to the customer 07/23/2009 - 3 Months (worth the wait!!) |
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10-26-2009, 05:54 PM | #10 |
Camaro SL,UTs
Drives: 2010 Camaro SS/RS #16429 Join Date: Sep 2006
Location: South Jordan, UT
Posts: 7,358
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Ah ok. I didn't know they used a brush to touch it up. That's horrible. I thought they at least sanded it down and tried to blend it in.
Yeah I'd crucify them!!
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10-26-2009, 06:00 PM | #11 |
Drives: Rally Yellow 2SS 2010 Join Date: Mar 2009
Location: Star, Mississippi
Posts: 377
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Mine is chipping in the same place. I called the dealership, I just have not taken to them yet.
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10-26-2009, 06:07 PM | #12 |
Taking it 1 day at a time
Drives: 2010 Chevy Camaro 2SS/RS Auto Join Date: Apr 2009
Location: San Antonio, TX
Posts: 751
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What did the dealer say?
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Order#: NJWGTF
1100, Preliminary order accepted 04/27/2009 6000, Delivered to the customer 07/23/2009 - 3 Months (worth the wait!!) |
10-26-2009, 06:09 PM | #13 |
Drives: Rally Yellow 2SS 2010 Join Date: Mar 2009
Location: Star, Mississippi
Posts: 377
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He said to bring it by, let him look at the car, and we would decide what needed to be done. It is doing it on both sides of the cars.
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10-26-2009, 06:16 PM | #14 |
Camaro SL,UTs
Drives: 2010 Camaro SS/RS #16429 Join Date: Sep 2006
Location: South Jordan, UT
Posts: 7,358
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I wonder why "Yellow" seems to be the problem? Did they lay the paint too thick or did the panels get put together too tight? Weird.
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