Pretty frustrated with service dept. - Page 2 - Camaro5 Chevy Camaro Forum / Camaro ZL1, SS and V6 Forums

Tallboy · 10-25-2010, 05:50 PM

If they are replacing a headliner under GM's warranty because they creased it, they are comitting Warranty Fraud. I've been a service manager for GM, and gone through a "warranty audit". They better hope this doesn't get flagged...

Russell James · 10-25-2010, 05:50 PM

I just looked at the service manual, it doesn't say to remove the windshield. It says to remove the passenger front seat, and fully recline the driver's seat. Then bring it in through the passenger side door with the help of an assistant.

So if there is a permanent crease there, I'd make them fix it. And get the antenna sitting flush.

Another thought I had about it sitting flush. There is a foam seal under there. That nut has to be pretty tight to squish that seal down. If the nut isn't tight enough the foam can be pushing it up. Give the fin a little pull up. If you can lift it up a bit pretty easy, the nut isn't tight enough. I've seen antennas that weren't very tight, you could tug on them a bit and see a little gap at the bottom. When that nut is real tight, it doesn't budge.

Number 3 · 10-25-2010, 05:54 PM

Please PM me if you have further concerns with this. You shouldn't have to get the car back damaged. I'll give you the number for Customer Service if you would like to get this addressed in a manner that doesn't leave you with a creased headliner.

zerolm · 10-25-2010, 06:06 PM

Thanks for the info, Russell. The windshield situation would make a huge difference to me as to whether or not to get it changed... Yes you can pull up on it a little, it seems exacly like it is just not tight or something... Number 3, you have a PM, thanks again..

camarossrs2150 · 10-25-2010, 06:36 PM

when a dealer telles you they know what they are doing go else where.they say our guys have been doing this for twenty years .twenty years on other cars that are not 2010/11 camaros .trust me i did learn the hard way .pictures to come .

68vert · 10-25-2010, 10:01 PM

Make sure they got the proper replacement antenna as well. I think the sunroof, and the non sunroof antenna's are slighty different.

Bulldog68 · 10-25-2010, 10:09 PM

Quote:

Originally Posted by zerolm

Thanks for the info, Russell. The windshield situation would make a huge difference to me as to whether or not to get it changed... Yes you can pull up on it a little, it seems exacly like it is just not tight or something... Number 3, you have a PM, thanks again..

Zerolm,

One other thing now that the foam has been mentioned. If it is the same type of rubber foam that is on the bottom of the lights that I put on. Check the fin tomorrow as well. We snugged the lights on my room pretty good, but I could see light underneath the edges of them as well the day we put them on. The next day it got a little closer to the roof and then the day after that it was snug down against the roof and hasn't moved since. That foam is pretty stiff at first and kinda settles like that head liner. Check it tomorrow and see if the gap under the fin doesn't look a little better. I am sure they all move some. But again I don't have my camaro yet, so I can't go out and compair.

I hope it all works out and gets better. I am very picky about my vehicles too when it comes to things like that, so I can totally understand.

bob vogel · 10-25-2010, 10:21 PM

Quote:

Originally Posted by camarossrs2150

when a dealer telles you they know what they are doing go else where.they say our guys have been doing this for twenty years .twenty years on other cars that are not 2010/11 camaros .trust me i did learn the hard way .pictures to come .

that's a great alarm. i use the same kind

black1lt · 10-26-2010, 06:27 AM

Hi, I'm real sorry to hear about your issues with your dealer. Luckily, I haven't had any problems with my car yet - so no dealer trips so far. I would like to mention to you that if the shark fin is not tight against the roof you might have to worry about water getting in when you wash it or drive it in the rain. I would point out to the dealer that they will be liable for any water damage that may occur as a result of thier sup-par work. Just a thought. The headliner in these cars stains real easy - don't ask me how I know. Good luck, I hope you end up happy. Rob

camarossrs2150 · 10-26-2010, 06:46 AM

Quote:

Originally Posted by bob vogel

that's a great alarm. i use the same kind

try the crimson trace laser works great.

Big Daddy Kane · 10-26-2010, 09:16 PM

I'm gonna say they will pull the windshield. I've worked in a collision shop for 14 years. Every headliner that I've removed, or replaced, on every kind of car, has been taken out through the windshield or back window opening. Since the camaro's back window is small, I'm sure, without a doubt, they will take it out through windshield opening. I don't know about them, but I would be nervous as hell tryin to fit a new headliner through the door opening, tryin not to bend it and cause more creases while I twist and turn it up where its suppose to go. With the windshield out, it would slide in a lot easier.

10-25-2010, 05:54 PM	#17
Number 3 Hail to the King baby! Drives: '19 XT4 2.0T & '22 VW Atlas 2.0T Join Date: Dec 2008 Location: Illinois Posts: 12,174 View My Garage	Please PM me if you have further concerns with this. You shouldn't have to get the car back damaged. I'll give you the number for Customer Service if you would like to get this addressed in a manner that doesn't leave you with a creased headliner. __________________ "Speed, it seems to me, provides the one genuinely modern pleasure." - Aldous Huxley

10-25-2010, 06:36 PM	#19
camarossrs2150 Drives: abm2ssrs Join Date: Apr 2009 Location: still out of my mind Posts: 2,095	when a dealer telles you they know what they are doing go else where.they say our guys have been doing this for twenty years .twenty years on other cars that are not 2010/11 camaros .trust me i did learn the hard way .pictures to come . __________________ [SIGPIC]

10-25-2010, 10:01 PM	#20
68vert Drives: 2010 SIM SS/RS, 1968 RS convertible Join Date: Sep 2008 Location: Wilmington, NC Posts: 744 View My Garage	Make sure they got the proper replacement antenna as well. I think the sunroof, and the non sunroof antenna's are slighty different. __________________ 2010 SIM SS/RS see garage for mods

10-26-2010, 06:27 AM	#23
black1lt Step Child Camaro Drives: 2010 Camaro SS/RS Red Jewel Join Date: Jun 2010 Location: New York Posts: 148	Hi, I'm real sorry to hear about your issues with your dealer. Luckily, I haven't had any problems with my car yet - so no dealer trips so far. I would like to mention to you that if the shark fin is not tight against the roof you might have to worry about water getting in when you wash it or drive it in the rain. I would point out to the dealer that they will be liable for any water damage that may occur as a result of thier sup-par work. Just a thought. The headliner in these cars stains real easy - don't ask me how I know. Good luck, I hope you end up happy. Rob __________________ 2010 Camaro SS/RS Red Jewel (slowly working on mods) Thank you GREEDY Dodge dealers for sending me to the GM dealer!!! I won't be back. 1971 Plymouth 'Cuda convertible 426 HEMI clone 1970 Plymouth 'Cuda hardtop 426 HEMI clone

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10-25-2010, 05:50 PM	#15
Tallboy Say "when"... Drives: 11 2LT Join Date: Jul 2010 Location: Venice, FL Posts: 431	If they are replacing a headliner under GM's warranty because they creased it, they are comitting Warranty Fraud. I've been a service manager for GM, and gone through a "warranty audit". They better hope this doesn't get flagged...

10-25-2010, 05:50 PM	#16
Russell James Drives: '15 SS 1LE, '69 Z28 drag car Join Date: Dec 2009 Location: Mich Posts: 4,482	I just looked at the service manual, it doesn't say to remove the windshield. It says to remove the passenger front seat, and fully recline the driver's seat. Then bring it in through the passenger side door with the help of an assistant. So if there is a permanent crease there, I'd make them fix it. And get the antenna sitting flush. Another thought I had about it sitting flush. There is a foam seal under there. That nut has to be pretty tight to squish that seal down. If the nut isn't tight enough the foam can be pushing it up. Give the fin a little pull up. If you can lift it up a bit pretty easy, the nut isn't tight enough. I've seen antennas that weren't very tight, you could tug on them a bit and see a little gap at the bottom. When that nut is real tight, it doesn't budge.

10-25-2010, 06:06 PM	#18
zerolm Drives: Ford F-350/ 2SS/RS M6 Join Date: Sep 2009 Location: Anthony, Fl Posts: 137	Thanks for the info, Russell. The windshield situation would make a huge difference to me as to whether or not to get it changed... Yes you can pull up on it a little, it seems exacly like it is just not tight or something... Number 3, you have a PM, thanks again..

10-26-2010, 09:16 PM	#25
Big Daddy Kane Drives: Red 1SS Join Date: Oct 2010 Location: Bethel Park, PA Posts: 195	I'm gonna say they will pull the windshield. I've worked in a collision shop for 14 years. Every headliner that I've removed, or replaced, on every kind of car, has been taken out through the windshield or back window opening. Since the camaro's back window is small, I'm sure, without a doubt, they will take it out through windshield opening. I don't know about them, but I would be nervous as hell tryin to fit a new headliner through the door opening, tryin not to bend it and cause more creases while I twist and turn it up where its suppose to go. With the windshield out, it would slide in a lot easier.