Going after Fed-ex for damaging my MPD1 Spoiler - Camaro5 Chevy Camaro Forum / Camaro ZL1, SS and V6 Forums

Big C CamaroSS · 04-16-2012, 07:53 AM

I live in Ontario, Canada. I ordered a MPD1 spoiler from Gary's Customs. It was shipped to a UPS store close to the border in NY state. When I got home and checked the spoiler, there was a small chip on the bottom edge right where the spoiler sits on the car. I know ABSOLUTELY 100% that it was caused by the Fed-ex driver banging the spoiler against a sharp edge. Should I have checked at the UPS store? Can I still call and file a complaint? It pisses me off that they can't be more careful and I end up paying to fix their mistakes

Eric-MPD1.com · 04-16-2012, 08:10 AM

Most likely they will not pay and you will shorten your life from the aggrivation of trying to get them to do so.

Ladybugsmom · 04-16-2012, 08:35 AM

Was it insured when it was sent??

Dznts · 04-16-2012, 09:01 AM

IrocJack · 04-16-2012, 09:04 AM

Did Gary's Custom's not have it wrapped very good? Maybe they will replace?

SSTG · 04-16-2012, 09:16 AM

Quote:

Originally Posted by IrocJack

Did Gary's Custom's not have it wrapped very good? Maybe they will replace?

This...

Big C CamaroSS · 04-16-2012, 09:28 AM

Eric.....this is what I'm afraid of.....aggravation and a big case of helplessness! But if I don't do anything and just let it slide, I won't forgive myself for letting them off the hook! And the blame sits entirely on Fed-ex!!!

Gary had it wrapped well. He put bubble wrap on each end and that spongy cloth like wrap covered everything. In hindsight, I should have asked him to bubble wrap the entire piece, BUT THAT"S NOT THE POINT (and hindsight is 20/20)!!!!! It was wrapped for protection, but the Fed-ex driver slammed and banged the piece around not giving 2 shits!!!! A package shouldn't have to be prepared for war, just a delivery.

What is the procedure for this? Call Fed-ex and tell them they damaged a product they delivered? The lady at the UPS store doesn't think very highly of Fed-ex.....go figure

Mr_Draco · 04-16-2012, 09:32 AM

Was it insured?

The only way Fed-ex will even give you the time of day is is you paid to have it insured.

Brokinarrow · 04-16-2012, 09:40 AM

Quote:

Originally Posted by Big C CamaroSS

I live in Ontario, Canada. I ordered a MPD1 spoiler from Gary's Customs. It was shipped to a UPS store close to the border in NY state. When I got home and checked the spoiler, there was a small chip on the bottom edge right where the spoiler sits on the car. I know ABSOLUTELY 100% that it was caused by the Fed-ex driver banging the spoiler against a sharp edge. Should I have checked at the UPS store? Can I still call and file a complaint? It pisses me off that they can't be more careful and I end up paying to fix their mistakes

Soooo.... UPS or Fed-ex?

I'm a bit confused.

Big C CamaroSS · 04-16-2012, 09:49 AM

I don't think it was insured.....in fact I can say it wasn't insured! I googled how to go about this and there is so many stories about fed-ex damaging people's property it boggles my mind! I know they handle millions of packages per week, but still! And the driver's don't care because they know 99.9% of claims will just be denied so people can't really do anything about it. I paid $50 to have Fed-ex deliver my spoiler, and really, they didn't live up to their end of the agreement which is deliver the package undamage (or is this a flip of the coin) to its destination.

Brokenarrow.....my spoiler was delivered via Fed-ex to a UPS store. The store accepts all courier services, not just UPS.

Big C CamaroSS · 04-16-2012, 09:56 AM

Even before this I hated both UPS & Fed-ex with a passion! They both (although UPS is the champ of the two) tack on stupid, made up, BS fees for packages crossing from the USA into Canada. I thought I'd beat them at their game on a big ticket item like my rims (and to a lesser degree my spoiler) and go to the USA to pick it up myself! Now they find a new way to f*** me over WORSE than before!!!! From now on any Fed-ex truck I see I'll leave a nice scratch or broken tail light.

Brokinarrow · 04-16-2012, 10:26 AM

Quote:

Originally Posted by Big C CamaroSS

Brokenarrow.....my spoiler was delivered via Fed-ex to a UPS store. The store accepts all courier services, not just UPS.

Oooh ok, interesting, didn't know they did that.

Big C CamaroSS · 04-16-2012, 10:40 AM

Well I think one of the biggest reason they don't discriminate is because us Canadians can use any courier to have items shipped there for pickup which, of course, means more $$$ for them!!! And I asked point blank if they have a lot of Canadians send stuff to them for pickup and the lady said "Oh yes lots".

CDN SS · 04-16-2012, 10:52 AM

Quote:

Originally Posted by Big C CamaroSS

When I got home and checked the spoiler, there was a small chip on the bottom edge right where the spoiler sits on the car.

If/when you decide to call them you found the damage when you opened the box at the UPS store.

04-16-2012, 07:53 AM	#1
Big C CamaroSS Drives: Black Camaro 2SS/RS 1LE Join Date: Jun 2011 Location: Belleville, Ontario, Canada Posts: 1,145	Going after Fed-ex for damaging my MPD1 Spoiler I live in Ontario, Canada. I ordered a MPD1 spoiler from Gary's Customs. It was shipped to a UPS store close to the border in NY state. When I got home and checked the spoiler, there was a small chip on the bottom edge right where the spoiler sits on the car. I know ABSOLUTELY 100% that it was caused by the Fed-ex driver banging the spoiler against a sharp edge. Should I have checked at the UPS store? Can I still call and file a complaint? It pisses me off that they can't be more careful and I end up paying to fix their mistakes

04-16-2012, 08:10 AM	#2
Eric-MPD1.com Drives: Cool parts for cool cars Join Date: Sep 2009 Location: Riviera Beach FL Posts: 991	Trust me............ Most likely they will not pay and you will shorten your life from the aggrivation of trying to get them to do so.

04-16-2012, 08:35 AM	#3
Ladybugsmom Older than I look.... Drives: 2010 VR Camaro 2SS/RS LS3 Join Date: Feb 2011 Location: Washington Posts: 6,481 View My Garage	Was it insured when it was sent?? __________________ High Heels and Fast Wheels!!

04-16-2012, 09:01 AM	#4
Dznts Anabolic Connoisseur Drives: Sold - Blown Camaro 2SS/RS LS3 Join Date: Sep 2010 Location: Oklahoma Posts: 22,094	__________________

Similar Threads
Thread	Thread Starter	Forum	Replies	Last Post
WTB: MPD1 Spoiler	Big Top Gt	Exterior Parts & Accessories	5	12-13-2011 12:31 PM
Ground Effects, MPD1 Spoiler, and Black Out Light Tint Installed	JuicedSS	Camaro Photos \| Spyshots \| Video \| Media Gallery	12	03-07-2010 11:17 AM
MPD1 deck lid spoiler	tples69	Exterior Parts & Accessories	1	03-01-2010 09:50 AM
New Camo shots of a Camaro	bballr4567	Camaro ZL1 Forum - ZL1 Specific Topics	150	02-18-2010 12:13 PM

04-16-2012, 09:04 AM	#5
IrocJack Drives: 2010 2LT/RS RJT Join Date: Nov 2010 Location: Maryland Posts: 2,683 View My Garage	Did Gary's Custom's not have it wrapped very good? Maybe they will replace?

04-16-2012, 09:28 AM	#7
Big C CamaroSS Drives: Black Camaro 2SS/RS 1LE Join Date: Jun 2011 Location: Belleville, Ontario, Canada Posts: 1,145	Eric.....this is what I'm afraid of.....aggravation and a big case of helplessness! But if I don't do anything and just let it slide, I won't forgive myself for letting them off the hook! And the blame sits entirely on Fed-ex!!! Gary had it wrapped well. He put bubble wrap on each end and that spongy cloth like wrap covered everything. In hindsight, I should have asked him to bubble wrap the entire piece, BUT THAT"S NOT THE POINT (and hindsight is 20/20)!!!!! It was wrapped for protection, but the Fed-ex driver slammed and banged the piece around not giving 2 shits!!!! A package shouldn't have to be prepared for war, just a delivery. What is the procedure for this? Call Fed-ex and tell them they damaged a product they delivered? The lady at the UPS store doesn't think very highly of Fed-ex.....go figure

04-16-2012, 09:32 AM	#8
Mr_Draco Drives: 2SS/RS Join Date: Sep 2008 Location: Western North Carolina Posts: 7,182	Was it insured? The only way Fed-ex will even give you the time of day is is you paid to have it insured.

04-16-2012, 09:49 AM	#10
Big C CamaroSS Drives: Black Camaro 2SS/RS 1LE Join Date: Jun 2011 Location: Belleville, Ontario, Canada Posts: 1,145	I don't think it was insured.....in fact I can say it wasn't insured! I googled how to go about this and there is so many stories about fed-ex damaging people's property it boggles my mind! I know they handle millions of packages per week, but still! And the driver's don't care because they know 99.9% of claims will just be denied so people can't really do anything about it. I paid $50 to have Fed-ex deliver my spoiler, and really, they didn't live up to their end of the agreement which is deliver the package undamage (or is this a flip of the coin) to its destination. Brokenarrow.....my spoiler was delivered via Fed-ex to a UPS store. The store accepts all courier services, not just UPS.

04-16-2012, 09:56 AM	#11
Big C CamaroSS Drives: Black Camaro 2SS/RS 1LE Join Date: Jun 2011 Location: Belleville, Ontario, Canada Posts: 1,145	Even before this I hated both UPS & Fed-ex with a passion! They both (although UPS is the champ of the two) tack on stupid, made up, BS fees for packages crossing from the USA into Canada. I thought I'd beat them at their game on a big ticket item like my rims (and to a lesser degree my spoiler) and go to the USA to pick it up myself! Now they find a new way to f*** me over WORSE than before!!!! From now on any Fed-ex truck I see I'll leave a nice scratch or broken tail light.

04-16-2012, 10:40 AM	#13
Big C CamaroSS Drives: Black Camaro 2SS/RS 1LE Join Date: Jun 2011 Location: Belleville, Ontario, Canada Posts: 1,145	Well I think one of the biggest reason they don't discriminate is because us Canadians can use any courier to have items shipped there for pickup which, of course, means more $$$ for them!!! And I asked point blank if they have a lot of Canadians send stuff to them for pickup and the lady said "Oh yes lots".