Dealership Service Issue - Page 2 - Camaro5 Chevy Camaro Forum / Camaro ZL1, SS and V6 Forums

2014v6 · 07-21-2013, 12:46 PM

Quote:

Originally Posted by cd3neil19

I did a little searching, and have found the GM Service Bulletin for this issue. It seems to be happening in 2010 models. The correction listed is either replacing the entire panel or reprogramming the instrument panel cluster. I'll have it printed out and have this in their face, if any argument is given back.

cool.. at the time they tought i was going crazy.. i have already traded this truck in for a gmc terrian for the wife... this was going on in 2009 i believe... thanks for the info...

cd3neil19 · 07-21-2013, 12:58 PM

Quote:

Originally Posted by 05stram

If dirt is in the fuse box - unless he opened it up or left it uncovered how is that not a manufacturing problem? If the fuses corroded or varnished still a manufacturing problem as the materials are incompatible or the tension of the fuse holder is incorrect yet a manufacturing problem. I can pull the fuses on my service truck and the ends are noticeably cleaner than the part not in the holder as should be.

Yeah, I have never opened or touched any fuse boxes. I can't wait until tomorrow to see what excuse they use to try to get out of giving me my money back.

clg_98ta · 07-21-2013, 01:02 PM

Quote:

Originally Posted by 05stram

If dirt is in the fuse box - unless he opened it up or left it uncovered how is that not a manufacturing problem? If the fuses corroded or varnished still a manufacturing problem as the materials are incompatible or the tension of the fuse holder is incorrect yet a manufacturing problem. I can pull the fuses on my service truck and the ends are noticeably cleaner than the part not in the holder as should be.

I agree with this - ask them to point out the section in the owners manual that tells at what interval fuses need to be cleaned.

matthew9440 · 07-22-2013, 07:49 PM

If there is carbon build up in your throttle body gm isn't going to pay to clean it. If there are rock chips on you gills gm isn't going to pay to fix it. Any kind of corrosion to things that causes a failure it most likely not covered. If you have a dirty air filter do you think that would be covered? Each issue could be argued that gm's design caused the initial problem. What operation code do you use to submit to gm for a dirty fuse box? My point is if that would've fixed the issue then I can see gm's point on not covering it. Being as it didn't he should go back and not pay. Remember it's not the dealership screwing you on something if gm won't cover it. There are plenty of examples of things that gm won't cover due to environmental causes and "dust" and "dirt" Are environmental causes.

cd3neil19 · 07-23-2013, 07:25 PM

UPDATE: I went back to the dealership today, and spoke with the service manager who happened to be a very nice and reasonable guy. I explained to him what happened on the first visit and he said since the original fix did not work I would be reimbursed my $98 dollars. I gave him the GM Service Bulletin number I found and he looked it up in the system printed it out and I now have a new instrument cluster on the way all for free due to my extended warranty should be at the dealership Thursday.

07-22-2013, 07:49 PM	#18
matthew9440 Drives: 2010 Camaro 2SS/RS Join Date: Aug 2012 Location: DuBois, PA Posts: 1,038 View My Garage	If there is carbon build up in your throttle body gm isn't going to pay to clean it. If there are rock chips on you gills gm isn't going to pay to fix it. Any kind of corrosion to things that causes a failure it most likely not covered. If you have a dirty air filter do you think that would be covered? Each issue could be argued that gm's design caused the initial problem. What operation code do you use to submit to gm for a dirty fuse box? My point is if that would've fixed the issue then I can see gm's point on not covering it. Being as it didn't he should go back and not pay. Remember it's not the dealership screwing you on something if gm won't cover it. There are plenty of examples of things that gm won't cover due to environmental causes and "dust" and "dirt" Are environmental causes. __________________

07-23-2013, 07:25 PM	#19
cd3neil19 Drives: '10 2SS/RS & '14 Range Rover Sport Join Date: Apr 2013 Location: Columbia, Missouri/Chicago, IL Posts: 195	UPDATE: I went back to the dealership today, and spoke with the service manager who happened to be a very nice and reasonable guy. I explained to him what happened on the first visit and he said since the original fix did not work I would be reimbursed my $98 dollars. I gave him the GM Service Bulletin number I found and he looked it up in the system printed it out and I now have a new instrument cluster on the way all for free due to my extended warranty should be at the dealership Thursday. __________________ Silver 2010 L99 SS/RS Mods: Magnaflow Competition Series Exhaust, 20% Window Tint, Blacked out LED tail lights, OEM Color matched mudflaps.