Anyone been told by their dealer "we should part ways" - Camaro5 Chevy Camaro Forum / Camaro ZL1, SS and V6 Forums

CHMSC · 10-17-2012, 04:31 PM

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Transformed · 10-17-2012, 04:34 PM

Sounds like you need to take his advice!

CHMSC · 10-17-2012, 04:35 PM

Quote:

Originally Posted by Transformed

Sounds like you need to take his advice!

Already did that a while ago just hadn't been back for them to fix their last screw up.

bhall82 · 10-17-2012, 04:35 PM

Quote:

Originally Posted by Transformed

Sounds like you need to take his advice!

awfarley · 10-17-2012, 05:03 PM

Quote:

Originally Posted by CHMSC

Long story...but the short version is I have had several problems with a dealership over the years.....wrecked my truck, sold me a lemon, scratched or dented my cars, had to argue with them on fixing things like a compression check on my truck....they said nothing is wrong with your truck.....I said do a compression check if I am wrong I will pay for it, needless to say they rebuilt my motor. Then today I bring it back so they can fix some damage they did. When they were done the service manager says "I think we should part ways" litte did he know I have already been going to another dealer and didn't plan on going there again.

I know some of you are going to say why did you keep going there.....well there is not another dealer close to me, the next closest dealer near me is 45 mins away.

[QUOTE=Transformed;5705720]Sounds like you need to take his advice![/QUOTE]
After that much trouble, the 45 minute drive is nothing...

They "fired" you as a customer, by basically saying you aren't welcome there anymore.

You guys must have really been at it before.

Norm Peterson · 10-17-2012, 05:09 PM

Quote:

Originally Posted by awfarley

After that much trouble, the 45 minute drive is nothing...

Until you need the car flatbedded and insurance refuses to pay for the 45 minute trip vs to the nearby shop . . .

I can't imagine any service manager willing to risk the fallout of adverse publicity

Norm

CHMSC · 10-17-2012, 05:12 PM

[QUOTE=awfarley;5705797]

Quote:

Originally Posted by Transformed

Sounds like you need to take his advice![/QUOTE]
After that much trouble, the 45 minute drive is nothing...

They "fired" you as a customer, by basically saying you aren't welcome there anymore.

You guys must have really been at it before.

No never yelled or cussed just persistent. I expect to get my car back in the same condition that I gave it to them or better.

*The_Blur* · 10-17-2012, 05:12 PM

[QUOTE=awfarley;5705797]

Quote:

Originally Posted by Transformed

Sounds like you need to take his advice![/QUOTE]
After that much trouble, the 45 minute drive is nothing...

They "fired" you as a customer, by basically saying you aren't welcome there anymore.

You guys must have really been at it before.

By doing business with a crappy dealer, you're basically encouraging them to abuse you as a customer. Drive to the other dealer. 45 minutes isn't that bad, especially in a Camaro.

Mr. iNCREDIBLE · 10-17-2012, 05:14 PM

Pretty sad business practice to tell the customer to leave rather than fix their internal issues.

Customers are not always right, but they are always customers, without them you have no business.

CHMSC · 10-17-2012, 05:15 PM

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gutterball · 10-17-2012, 05:19 PM

It doesn't have to be a Chevy Dealership, I take my Camaro to a Buick Dealer and get great service

upflying · 10-17-2012, 05:19 PM

Let's identify the dealer for the OP.
http://www.jessupchevrolet.com/

strych9 · 10-17-2012, 05:20 PM

I was recently denied service from my selling dealer. It was a redo of work they had done previously. They told me I had to pay for it or pound sand.

I went to a different dealer, and they took great care of me. I filed a BBB claim against my selling dealer for not standing behind their work.

awfarley · 10-17-2012, 05:24 PM

I'm not trying to be mean here but I work at a dealership. We go to great lengths to provide perfect scores on surveys and have repeat business. I've only seen them refuse service once and the people were being VERY unrealistic in their expectations.

I'm just saying it sounded like there's more to this story as it's rare in today's economy/market to refuse to do business with a customer. Don't forget this is just my opinion.

(The customer that was refused had already recieved a new car from the dealership)

10-17-2012, 04:31 PM	#1
CHMSC ROAD COURSE JUNKIE Drives: 2012 SS/RS LS3 Join Date: Oct 2012 Location: Somewhere Posts: 4,868 View My Garage	Anyone been told by their dealer "we should part ways" . __________________ Last edited by CHMSC; 10-29-2012 at 05:45 PM.

10-17-2012, 05:14 PM	#9
Mr. iNCREDIBLE Drives: 2012 2SS/RS Convertible Join Date: Aug 2012 Location: SoCal Baby... Posts: 2,530	Pretty sad business practice to tell the customer to leave rather than fix their internal issues. Customers are not always right, but they are always customers, without them you have no business. __________________ *I'm only responsible for what I say, not for what you fail to understand.*

10-17-2012, 05:15 PM	#10
CHMSC ROAD COURSE JUNKIE Drives: 2012 SS/RS LS3 Join Date: Oct 2012 Location: Somewhere Posts: 4,868 View My Garage	. __________________ Last edited by CHMSC; 10-29-2012 at 05:46 PM.

10-17-2012, 05:20 PM	#13
strych9 I'll be back... Drives: Subaru, HD Road Glide Special Join Date: Apr 2012 Location: Omaha, NE Posts: 3,036 View My Garage	I was recently denied service from my selling dealer. It was a redo of work they had done previously. They told me I had to pay for it or pound sand. I went to a different dealer, and they took great care of me. I filed a BBB claim against my selling dealer for not standing behind their work. __________________ Bye bye, Bumblebee! --------------------------------------------------------------------------------------- Build Journal My Garage GoPro Mic Hack

10-17-2012, 04:34 PM	#2
Transformed Roxy Drives: 2012 Red Camaro 2SS RS Join Date: Apr 2010 Location: Tucson, AZ Posts: 248 View My Garage	Sounds like you need to take his advice!

10-17-2012, 05:19 PM	#11
gutterball Drives: 2014 1LS M6 Supercharged Join Date: Feb 2011 Location: New Britain, Ct Posts: 937 View My Garage	It doesn't have to be a Chevy Dealership, I take my Camaro to a Buick Dealer and get great service

10-17-2012, 05:19 PM	#12
upflying Drives: '86 Monte Carlo SS Join Date: Nov 2010 Location: Reno, NV Posts: 3,119	Let's identify the dealer for the OP. http://www.jessupchevrolet.com/

10-17-2012, 05:24 PM	#14
awfarley Drives: 2011 5.7L Tundra Double-Cab X-SP Join Date: Mar 2012 Location: Birmingham, AL Posts: 2,031	I'm not trying to be mean here but I work at a dealership. We go to great lengths to provide perfect scores on surveys and have repeat business. I've only seen them refuse service once and the people were being VERY unrealistic in their expectations. I'm just saying it sounded like there's more to this story as it's rare in today's economy/market to refuse to do business with a customer. Don't forget this is just my opinion. (The customer that was refused had already recieved a new car from the dealership)