Chevy Cust Service opened a case# for me. - Camaro5 Chevy Camaro Forum / Camaro ZL1, SS and V6 Forums

edog · 03-20-2009, 10:35 AM

I called Chevy cust service at 8002221020, a representative named Heather LaBousche checked the status of my car and said they do not have a TPW this week, but feel they will most likely have one next week, and she would call me next Friday with an update.

I then called my dealer to ask if I had movement, and he said GM had accepted my order and he cannot guarantee this, but he feels by next week we should have a TPW for my car...

a6pk2go · 03-20-2009, 10:46 AM

Quote:

Originally Posted by edog

I called Chevy cust service at 8002221020, a representative named Heather LaBousche checked the status of my car and said they do not have a TPW this week, but feel they will most likely have one next week, and she would call me next Friday with an update.

I then called my dealer to ask if I had movement, and he said GM had accepted my order and he cannot guarantee this, but he feels by next week we should have a TPW for my car...

When did you order yours? I'm thinking Oct 13th. Why did they have to open a case number? Is your dealer jacking you around? I didn't take time to search what has been going on with your car. My dealer told me mine wouldn't be in until fall.....but I ordered late Dec.

Edit: NICE Color on the Camaro you ordered.

edog · 03-20-2009, 10:51 AM

Quote:

Originally Posted by a6pk2go

When did you order yours? I'm thinking Oct 13th. Why did they have to open a case number? Is your dealer jacking you around? I didn't take time to search what has been going on with your car. My dealer told me mine wouldn't be in until fall.....but I ordered late Dec.

I do not think my dealer is jerking me around. I ordered on 10/24/09 at this dealer and I was priority 2. I called cust care first and the cust service rep told me they will call me next week with an update. She eluded to the same thing my dealer told me afterwards without being able to promise it.

Personnaly, if not next week I think it will be right around the corner. I was not going to post until next week, but I wanted others to know cust care can look for changes. My rep put me on hold and called down to the ordering dept (as she told me) and came back with this news.

ddennis · 03-20-2009, 10:55 AM

I called that number and all they would do was call MY dealer.

Crowley · 03-20-2009, 10:56 AM

Good news ... I hope soon I get some good news

Crowley

a6pk2go · 03-20-2009, 10:57 AM

Quote:

Originally Posted by edog

I do not think my dealer is jerking me around. I ordered on 10/24/09 at this dealer and I was priority 2. I called cust care first and the cust service rep told me they will call me next week with an update. She eluded to the same thing my dealer told me afterwards without being able to promise it.

Personnaly, if not next week I think it will be right around the corner. I was not going to post until next week, but I wanted others to know cust care can look for changes. My rep put me on hold and called down to the ordering dept (as she told me) and came back with this news.

I'm probably about two months away from even calling my dealer to see where we are at with mine. I'm #78 but I'm at the number 1 dealer in the US. I thought about changing to another dealer but I think I will wait it out. The guys at classic are the only ones around me that had a clue about what was going on. I waited due to a contest they were having about a give a way which I didnt know the rules and should have at least put my order in back in Oct also but I sent two entries in each day thinking I had a shot. Maybe I will win the one Jimmy Johnson is giving away. I think I will claim it right NOW. Good luck with you order.

edog · 03-20-2009, 11:22 AM

See if you can ask for a specific representative. Ask for Heather LaBousche to see if she can help. I ordered in October, so maybe they need to see movement before they check.

Txturbo · 03-20-2009, 02:15 PM

Quote:

Originally Posted by edog

I called Chevy cust service at 8002221020, a representative named Heather LaBousche checked the status of my car and said they do not have a TPW this week, but feel they will most likely have one next week, and she would call me next Friday with an update.

I then called my dealer to ask if I had movement, and he said GM had accepted my order and he cannot guarantee this, but he feels by next week we should have a TPW for my car...

You have to call your dealer to find out if you had a movement?!?

edog · 03-20-2009, 11:53 PM

LMAO

03-20-2009, 10:35 AM	#1
edog Drives: 2010 2SS/RS IOM Join Date: Oct 2008 Location: F'BURG VA Posts: 3,828 View My Garage	Chevy Cust Service opened a case# for me. I called Chevy cust service at 8002221020, a representative named Heather LaBousche checked the status of my car and said they do not have a TPW this week, but feel they will most likely have one next week, and she would call me next Friday with an update. I then called my dealer to ask if I had movement, and he said GM had accepted my order and he cannot guarantee this, but he feels by next week we should have a TPW for my car... __________________ Update...Build in process, Forged Rods, Pistons and rings, Johnson Lifters, NOVI1500 ECS SC, 13lb boost or more, LS3 Conversion 114/228/241 COMP CAM, Frostbite 4 row Aluminum radiator, 6L80 built, Circle D 6L80 PRO SERIES MULTI 258MM 2D, Stock 3.45 gears, 1-7/8 American Racing Headers w/HF cat, X-Pipe, Lingenfelter dual fuel pump, E-85 flex sensor, ATI super damper pulley, Ported TB, 160 therm, Trans cooler, Pedder's sways/end links/sub frame bushings, BMR trailing arms & toe rods, Coil overs. HP/TQ pending

03-20-2009, 10:56 AM	#5
Crowley Okie doke Drives: 2012 GT500 Join Date: Sep 2008 Location: McKinney Texas Posts: 3,568 View My Garage	Good news ... I hope soon I get some good news Crowley __________________

03-20-2009, 11:53 PM	#9
edog Drives: 2010 2SS/RS IOM Join Date: Oct 2008 Location: F'BURG VA Posts: 3,828 View My Garage	LMAO __________________ Update...Build in process, Forged Rods, Pistons and rings, Johnson Lifters, NOVI1500 ECS SC, 13lb boost or more, LS3 Conversion 114/228/241 COMP CAM, Frostbite 4 row Aluminum radiator, 6L80 built, Circle D 6L80 PRO SERIES MULTI 258MM 2D, Stock 3.45 gears, 1-7/8 American Racing Headers w/HF cat, X-Pipe, Lingenfelter dual fuel pump, E-85 flex sensor, ATI super damper pulley, Ported TB, 160 therm, Trans cooler, Pedder's sways/end links/sub frame bushings, BMR trailing arms & toe rods, Coil overs. HP/TQ pending

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03-20-2009, 10:55 AM	#4
ddennis #3736 Drives: 1978 Z28, 2003 & 2007 Z71, Join Date: Nov 2008 Location: St Louis Posts: 179 View My Garage	I called that number and all they would do was call MY dealer.

03-20-2009, 11:22 AM	#7
edog Drives: 2010 2SS/RS IOM Join Date: Oct 2008 Location: F'BURG VA Posts: 3,828 View My Garage	See if you can ask for a specific representative. Ask for Heather LaBousche to see if she can help. I ordered in October, so maybe they need to see movement before they check. __________________ Update...Build in process, Forged Rods, Pistons and rings, Johnson Lifters, NOVI1500 ECS SC, 13lb boost or more, LS3 Conversion 114/228/241 COMP CAM, Frostbite 4 row Aluminum radiator, 6L80 built, Circle D 6L80 PRO SERIES MULTI 258MM 2D, Stock 3.45 gears, 1-7/8 American Racing Headers w/HF cat, X-Pipe, Lingenfelter dual fuel pump, E-85 flex sensor, ATI super damper pulley, Ported TB, 160 therm, Trans cooler, Pedder's sways/end links/sub frame bushings, BMR trailing arms & toe rods, Coil overs. HP/TQ pending