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08-27-2010, 08:32 PM
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#1 |
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eeeeeeeeee
Drives: 2010 Black 2SS/RS LS3 Join Date: Sep 2009
Location: Barrie, ON
Posts: 151
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Terrible dealership
So I took my car into the dealership here in Barrie for a few warranty concerns:
- Weatherstripping on rear window fell off - Breaks were squeaking - When the gear shifter is moved left and right in neutral, a loud squeaking/rubbing is heard - The rear fenders were beveling outwards They took my car for two days. Today I picked it up, and they replaced the front breaks (which I had no complaints) and they fixed the rear fenders so they are aligned properly. THEN I get in my car, turn it on, and I see that they used a quarter and a half of a tank of gas (I left it there over half full, and it was under a quarter when I picked it up) so someone obviously took it for a joy ride, the shifter squeak is even louder than before, which means they didn't touch it, and there was literally 6-7 piles of bird shit on the car. I brought the service person out to show them the shifter noise again, and she tried to explain how it is suppose to sound like that. There is NO way it is suppose to sound like that. Tonight (same day) I was out cleaning/waxing the car because of all the bird crap, and I open the trunk and the new weatherstripping they put on fell right off. Am I overly upset, or am I in the right to be? Anyone have any recommendations on how I should proceed with this?  Thanks, Slake
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08-27-2010, 09:04 PM
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#2 |
 
Drives: without a license: ss 6m Join Date: Dec 2009
Location: Idaho Penitentiary
Posts: 180
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Depends, are you wiling to go to jail? This type of customer service is criminal.
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when I drive past the kids,
they all spit and cuss. cause I've got a bitchin' camaro and they all ride the bus! Dead Milkmen |
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08-27-2010, 09:07 PM
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Whipped
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that's why I always take a picture of my mileage when I drop off the car.
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08-27-2010, 09:13 PM
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#4 | |
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eeeeeeeeee
Drives: 2010 Black 2SS/RS LS3 Join Date: Sep 2009
Location: Barrie, ON
Posts: 151
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Quote:
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08-27-2010, 11:35 PM
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#5 |
           
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It's warranty work- you don't have to take it back there. Find a new dealership. I've been to some terrible ones too (Reliable in Dallas) and then I found an amazing one. It's just luck of the draw. Try to find one in a more upscale area that sells more of the high-end Chevys (Vettes, Camaros). They seem to care more and employ better people in my experience.
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08-28-2010, 12:23 AM
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#6 | |
 
Drives: 2010 Camaro 2LT/RS ABM Join Date: Sep 2009
Location: Sugar Land, TX
Posts: 13,075
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I had the same issue with my dealership i bought the car from...im not going to be going back to them ever...when i went to pick up my car after the warranty work was complete they had added 50 miles to my car and used over half a tank of premium gas. Never got any of that back and obviously someone took my car for a joy ride cuz after i left the dealership my car it didn't drive the same way it did when I dropped it off and to this day its not the same...
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2LT, RS, AT6 ABM, Gray Leather
Quote:
1100 Order accepted at dealer: 9/15/2009 - NPGV41. 2000 Order accepted by GM: 9/29/2009 3000 Accepted By Production Control: 9/30/2009 - TPW 10/26/09 3100 Sequenced:10/12/09 3300 Scheduled For Production:10/13/09 3400 Broadcast:10/22/09 3800 Produced:10/27/09 4000 Available To Ship:10/28/09 4200 Shipped:10/29/09 5000 Delivered To The Dealer:11/09/09 6000 Delivered To Customer:11/12/09 |
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08-28-2010, 01:22 AM
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Quote:
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08-28-2010, 06:25 AM
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#8 |
Drives: 2010 RJT 2LT Camaro Join Date: May 2009
Location: East Lansing, MI
Posts: 2,530
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When I took my car into Shaheen for the tire vibrating issue, they put about 40 miles and used up nearly 1/4 tank of gas. In that case I did expect that. They needed to get the car out and drive it to experience the vibration. Do various things, then test it again. I'm not sure if they needed to use 3/8's of a tank though.
In Oshawa Jekyll and Hyde and myself spoke to Kevin. He was an engineer that worked on the brakes. He explained to us the whole deal with the brake weights, and Mikey mouse ears. It was quite interesting. In some circumstances the brakes are noisey. Like first thing in the morning after dew has set on them. He said that it didn't hurt anything, and it goes away once the car has been driven and braked for awhile, but they had to do something to fix it as that would be a complaint.
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Check out my Camaro http://www.camaro5.com/forums/showthread.php?t=84133
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08-28-2010, 08:53 PM
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#9 | ||
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Drives: 2010 Camaro 2LT/RS ABM Join Date: Sep 2009
Location: Sugar Land, TX
Posts: 13,075
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Quote:
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2LT, RS, AT6 ABM, Gray Leather
Quote:
1100 Order accepted at dealer: 9/15/2009 - NPGV41. 2000 Order accepted by GM: 9/29/2009 3000 Accepted By Production Control: 9/30/2009 - TPW 10/26/09 3100 Sequenced:10/12/09 3300 Scheduled For Production:10/13/09 3400 Broadcast:10/22/09 3800 Produced:10/27/09 4000 Available To Ship:10/28/09 4200 Shipped:10/29/09 5000 Delivered To The Dealer:11/09/09 6000 Delivered To Customer:11/12/09 |
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