DO NOT order from Paintscratch.com - Camaro5 Chevy Camaro Forum / Camaro ZL1, SS and V6 Forums

harrycallahan · 11-17-2013, 09:01 AM

I ordered OEM ZL1 wheel black from http://www.paintscratch.com/ . I also ordered the recommended clear coat and primer just to make the job consistent with their recommendations. I received the order about a week later. I opened the box and found a can of Duplicolor Primer, and Duplicolor Clear coat (both of which I could have purchased for half the price at the local auto parts store). I opened the bag containing the OEM paint, attached the tip and shook the can. I sprayed the paint on a test panel and was surprised to see red come out of the can.
I contacted paintscratch.com and sent a photo of the can, which I could see was clearly labeled "Jeep red." I explained there must have been a mixup. I also called them and requested a call back. I received an email telling me to use the return form. I filled out the form appropriately and received another email stating that I needed to send a color sample to them for review. I called again, no response. I sent another email telling them it was clear I received Red not BLACK. I received another email from paintscratch stating that I needed to follow the return rules or nothing could be done.
Paintscratch is IMPOSSIBLE to deal with. They made a mistake and refuse to handle it by just sending me the CORRECT color. Take my advice, this company is shady. Stay away.

NJBourne23 · 11-17-2013, 09:16 AM

Good to know. Sounds like they make customers jump through hoops and because of that, people would rather eat a loss than continue to deal with them

Fred 6528 · 11-17-2013, 09:39 AM

I had a similar experience with Racetronix. They could care less about the customer once the sale is completed.

oldfriend · 11-17-2013, 09:51 AM

Quote:

Originally Posted by harrycallahan

I ordered OEM ZL1 wheel black from http://www.paintscratch.com/ . I also ordered the recommended clear coat and primer just to make the job consistent with their recommendations. I received the order about a week later. I opened the box and found a can of Duplicolor Primer, and Duplicolor Clear coat (both of which I could have purchased for half the price at the local auto parts store). I opened the bag containing the OEM paint, attached the tip and shook the can. I sprayed the paint on a test panel and was surprised to see red come out of the can.
I contacted paintscratch.com and sent a photo of the can, which I could see was clearly labeled "Jeep red." I explained there must have been a mixup. I also called them and requested a call back. I received an email telling me to use the return form. I filled out the form appropriately and received another email stating that I needed to send a color sample to them for review. I called again, no response. I sent another email telling them it was clear I received Red not BLACK. I received another email from paintscratch stating that I needed to follow the return rules or nothing could be done.
Paintscratch is IMPOSSIBLE to deal with. They made a mistake and refuse to handle it by just sending me the CORRECT color. Take my advice, this company is shady. Stay away.

Hope you can get your Credit Card to fix the issue

2012-1822 · 11-17-2013, 11:22 AM

I did send them an email telling them I wouldn't do business with them. I told them do good business or get out of business.

harrycallahan · 11-17-2013, 02:54 PM

Looks like they finally sympathized with me. I checked my email this afternoon and found two more from paintscratch stating that they would send out a can of black paint and "thank you for your patience." I guess they understood my simple message- it's the wrong color, they made the mistake, and their return policy for those situations is downright ridiculous. So, I'll wait to see if they send me the right color and let you all know.

Ryanbabz71 · 11-17-2013, 02:59 PM

Automotivetouchup.com is a great company to deal with for touch up paint

Ryan

SummoneR · 11-17-2013, 11:07 PM

Quote:

Originally Posted by Ryanbabz71

Automotivetouchup.com is a great company to deal with for touch up paint

Ryan

Agreed. That's who I went through for mine.

Sorry to hear OP.

ActNup NY · 11-18-2013, 06:05 PM

Quote:

Originally Posted by Fred 6528

I had a similar experience with Racetronix. They could care less about the customer once the sale is completed.

I find that most businesses operates like that now. Not all but a majority of them. :(

Sent from my iPhone using Tapatalk

11-17-2013, 09:01 AM	#1
harrycallahan Drives: 2014 2SS 1LE Join Date: Sep 2013 Location: Chico, Ca Posts: 14	DO NOT order from Paintscratch.com I ordered OEM ZL1 wheel black from http://www.paintscratch.com/ . I also ordered the recommended clear coat and primer just to make the job consistent with their recommendations. I received the order about a week later. I opened the box and found a can of Duplicolor Primer, and Duplicolor Clear coat (both of which I could have purchased for half the price at the local auto parts store). I opened the bag containing the OEM paint, attached the tip and shook the can. I sprayed the paint on a test panel and was surprised to see red come out of the can. I contacted paintscratch.com and sent a photo of the can, which I could see was clearly labeled "Jeep red." I explained there must have been a mixup. I also called them and requested a call back. I received an email telling me to use the return form. I filled out the form appropriately and received another email stating that I needed to send a color sample to them for review. I called again, no response. I sent another email telling them it was clear I received Red not BLACK. I received another email from paintscratch stating that I needed to follow the return rules or nothing could be done. Paintscratch is IMPOSSIBLE to deal with. They made a mistake and refuse to handle it by just sending me the CORRECT color. Take my advice, this company is shady. Stay away.

11-17-2013, 09:16 AM	#2
NJBourne23 Master of Nothings Drives: 2010 Chevy Camaro 2LT/RS Join Date: Oct 2013 Location: PA Posts: 692 View My Garage	Good to know. Sounds like they make customers jump through hoops and because of that, people would rather eat a loss than continue to deal with them __________________ 2010 Chevrolet Camaro 2LT/RS

11-17-2013, 11:22 AM	#5
2012-1822 Drives: Black ZL1 Join Date: Apr 2013 Location: City of Champions, Alabama Posts: 3,698	I did send them an email telling them I wouldn't do business with them. I told them do good business or get out of business. __________________ Check out Alabama Camaros, for Camaro enthusiasts all around Alabama https://www.facebook.com/groups/1739...group_activity

11-17-2013, 02:54 PM	#6
harrycallahan Drives: 2014 2SS 1LE Join Date: Sep 2013 Location: Chico, Ca Posts: 14	UPDATE Looks like they finally sympathized with me. I checked my email this afternoon and found two more from paintscratch stating that they would send out a can of black paint and "thank you for your patience." I guess they understood my simple message- it's the wrong color, they made the mistake, and their return policy for those situations is downright ridiculous. So, I'll wait to see if they send me the right color and let you all know.

11-17-2013, 02:59 PM	#7
Ryanbabz71 Drives: 2018 Hyper Blue 1SS 1LE Join Date: Jul 2011 Location: Brownsburg, Indiana Posts: 6,231 View My Garage	Automotivetouchup.com is a great company to deal with for touch up paint Ryan __________________ Ryan * 2018 1SS 1LE Camaro Hyper Blue Metallic Car Build: http://www.camaro6.com/forums/showth...0#post10049680

11-17-2013, 09:39 AM	#3
Fred 6528 Drives: 2011 ss Join Date: May 2013 Location: va Posts: 983	I had a similar experience with Racetronix. They could care less about the customer once the sale is completed.