Dealer screw-up. - Camaro5 Chevy Camaro Forum / Camaro ZL1, SS and V6 Forums

LadiesMan217 · 05-30-2009, 04:15 PM

Here's the scoop.

Today, I went to the dealership (he was invoiced last week) to get the paperwork out of the way. (We have an online banking account due to the better interest rates and it takes 3-4 days to transfer to our checking account). I didn't want the car to arrive but not be able to pick it up for 3-4 days.

Anywho...when I ordered, the price came to $36,275.

33,430 2SS
1,200 RS
500 IO Interior
395 Factory Stripes
750 Destination

The invoice says that the MSRP for the car is $37,190.

I have paperwork with the order (not the order workbench but the actual prices and terms we agreed on and signed showing the $36,275).

I go in today and tell them that I want the price we agreed on and I wasn't going to pay more for it. They said that they'd look into on Monday but they agreed with me that it didn't seem fair considering we already agreed on a price.

I ordered on a Saturday and they put my order in on a Tuesday. Somewhere between Saturday and Tuesday they screwed up my order. Their invoice also shows the polished aluminum rims. (An added $470). The paperwork I signed did not have these rims on them. The car that is arriving has them.

What do I do???

I actually thought the polished looked nicer than the Midnight silver but I didn't think they looked $470 better. (Plus I'm going aftermarket for my rims and planned on using the Midnight silver rims on my winter tires).

Since it's the dealership's screw up (and they know it is)...don't you think they should take the $470 off?

With all of these price changes, we're talking close to an extra $20 a month.

(BTW, this dealer sold their dealer car for sticker).

patriotpa · 05-30-2009, 04:19 PM

$20 bucks a month is nothing. That's lunch. That said, if the dealer screwed up, they should make it right.

nards444 · 05-30-2009, 04:37 PM

i doubt its mark up. Make they forgot to add in destination charge, tax or registration.

Vash · 05-30-2009, 04:40 PM

The wheel problem should be easy to fix just say you want what ordered. Price and Features. Be police and nice but firm.

Bank can probably help you too if needed. It's there car really till you pay it off they hold the title lien.

LadiesMan217 · 05-30-2009, 04:40 PM

Quote:

Originally Posted by nards444

i doubt its mark up. Make they forgot to add in destination charge, tax or registration.

No, it's not markup. It's the GM price changes that went into affect after I pre-ordered. Plus, they added 20" rims to my order by accident.

The price changes wouldn't bother me as much if I only agreed to pay MSRP but I have signed paperwork with actual prices.

PQ · 05-30-2009, 04:41 PM

Dude. You KNOW you'll accept the car regardless so just play the game and do your best to bluff. Have them throw in an extra or something.

PQ · 05-30-2009, 04:42 PM

Quote:

Originally Posted by Vash

The wheel problem should be easy to fix just say you want what ordered. Price and Features. Be police and nice but firm.

Bank can probably help you too if needed. It's there car really till you pay it off they hold the title lien.

Nice thinking, could work.

LadiesMan217 · 05-30-2009, 04:45 PM

Quote:

Originally Posted by Vash

The wheel problem should be easy to fix just say you want what ordered. Price and Features. Be police and nice but firm.

Bank can probably help you too if needed. It's there car really till you pay it off they hold the title lien.

True. I really don't care if they just give me the Midnight Silver rims and take the $470 off. That's what I ordered.

LadiesMan217 · 05-30-2009, 04:47 PM

Quote:

Originally Posted by irpq11

Dude. You KNOW you'll accept the car regardless so just play the game and do your best to bluff. Have them throw in an extra or something.

Darnit...is it that obvious? LMAO. (Hehe, I am pretty good at Hold'Em)

Yeah, I'd even accept maintenance credit or something.

OUR72GTO · 05-30-2009, 04:48 PM

Was the order date prior to Apr 16th? = price protection .

LadiesMan217 · 05-30-2009, 05:24 PM

Quote:

Originally Posted by OUR72GTO

Was the order date prior to Apr 16th? = price protection .

Yes, I ordered on 2/9/09

Number_9 · 05-30-2009, 05:47 PM

This wheely wouldn't be much of a pwoblem for me. Wheely it would't.

Okay, sorry, I couldn't resist.

gtjacket · 05-30-2009, 06:05 PM

Quote:

Originally Posted by LadiesMan217

No, it's not markup. It's the GM price changes that went into affect after I pre-ordered. Plus, they added 20" rims to my order by accident.

The price changes wouldn't bother me as much if I only agreed to pay MSRP but I have signed paperwork with actual prices.

20" rims is part of the RS package so that should not affect anything. The polished rims are another $470. Where did the other $500 or so come in to play?

nards444 · 05-30-2009, 06:16 PM

have them throw in a year of oil changes and call it good.

05-30-2009, 04:15 PM	#1
LadiesMan217 Drives: '10 IOM/IO 2SS/RS Join Date: Feb 2008 Location: MA Posts: 1,680 View My Garage	Dealer screw-up. Here's the scoop. Today, I went to the dealership (he was invoiced last week) to get the paperwork out of the way. (We have an online banking account due to the better interest rates and it takes 3-4 days to transfer to our checking account). I didn't want the car to arrive but not be able to pick it up for 3-4 days. Anywho...when I ordered, the price came to $36,275. 33,430 2SS 1,200 RS 500 IO Interior 395 Factory Stripes 750 Destination The invoice says that the MSRP for the car is $37,190. I have paperwork with the order (not the order workbench but the actual prices and terms we agreed on and signed showing the $36,275). I go in today and tell them that I want the price we agreed on and I wasn't going to pay more for it. They said that they'd look into on Monday but they agreed with me that it didn't seem fair considering we already agreed on a price. I ordered on a Saturday and they put my order in on a Tuesday. Somewhere between Saturday and Tuesday they screwed up my order. Their invoice also shows the polished aluminum rims. (An added $470). The paperwork I signed did not have these rims on them. The car that is arriving has them. What do I do??? I actually thought the polished looked nicer than the Midnight silver but I didn't think they looked $470 better. (Plus I'm going aftermarket for my rims and planned on using the Midnight silver rims on my winter tires). Since it's the dealership's screw up (and they know it is)...don't you think they should take the $470 off? With all of these price changes, we're talking close to an extra $20 a month. (BTW, this dealer sold their dealer car for sticker). __________________ Proud Member of NEC5!

05-30-2009, 04:37 PM	#3
nards444 Drives: 1SS/RS Black Join Date: May 2009 Location: New york Posts: 2,123 View My Garage	i doubt its mark up. Make they forgot to add in destination charge, tax or registration. __________________ 2010 1SS/RS Black, CGM stripes, polished Rims, Tinted windows, Hurst shifter

05-30-2009, 04:41 PM	#6
PQ Booooosted. Drives: 2010 Supercharged SS Join Date: Apr 2008 Location: Mobile, AL Posts: 36,716 View My Garage	Dude. You KNOW you'll accept the car regardless so just play the game and do your best to bluff. Have them throw in an extra or something. __________________

05-30-2009, 04:48 PM	#10
OUR72GTO 2010 SIM Beige RS 6M Drives: SIM RS 6M 66 Corvair Silverado LTZ Join Date: Oct 2008 Location: Kamloops,British Columbia Posts: 4,677	Was the order date prior to Apr 16th? = price protection . __________________ CAMARO.. 2010 The Heart Beat is back in CHEVROLET Now let's put it back in America

05-30-2009, 05:47 PM	#12
Number_9 Drives: 2010 2SS/RS L99 Join Date: Mar 2009 Location: Trophy Club, TX Posts: 1,464 View My Garage	This wheely wouldn't be much of a pwoblem for me. Wheely it would't. Okay, sorry, I couldn't resist. __________________

05-30-2009, 04:19 PM	#2
patriotpa Account Suspended Drives: 02 Silverado, 09 Vue, 10 1SS Join Date: Aug 2008 Location: Tired of apologizing when we should be kickin' butt! Posts: 1,966 View My Garage	$20 bucks a month is nothing. That's lunch. That said, if the dealer screwed up, they should make it right.

05-30-2009, 04:40 PM	#4
Vash Drives: 00 Blazer Join Date: Aug 2008 Location: Texas Posts: 5,104	The wheel problem should be easy to fix just say you want what ordered. Price and Features. Be police and nice but firm. Bank can probably help you too if needed. It's there car really till you pay it off they hold the title lien.

05-30-2009, 06:16 PM	#14
nards444 Drives: 1SS/RS Black Join Date: May 2009 Location: New york Posts: 2,123 View My Garage	have them throw in a year of oil changes and call it good. __________________ 2010 1SS/RS Black, CGM stripes, polished Rims, Tinted windows, Hurst shifter

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