For Those with Camaro Problems...Escalation Procedure

[mickymaro69]

Originally Posted by Inferno

No comments on my post camaropete??????

wow camaropete surely shut his trap quick there dint he!

[mickymaro69]

Originally Posted by mad@gm

Like I've been saying through multiple threads, customer care is a joke! The biggest concern of GM is bottom dollar/profit not customer satisfaction. How sad.

ditto!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! !!!!!!!!!!!! oh well never again. im a die hard ford man for life now! you should see my beautiful full size bronco with all original drivetrain readin' 214000 on the odometer: no leaks anywhere! love it!

[mickymaro69]

Originally Posted by XclusivEric

Check your passenger floor... does if feel wierd and slimy/greasy? Do you ever get a slight white mist from your AC/Heater vents? Does it smell/taste sweet? Most likely it's your heater core. It was hard for me to notice when one day, I'm sittin at McD's drive thru and my car starts overheating. Wow needless to say it was my heater core..... at 18k? WOW! I think GM quickly threw these badboys together with that big bailout they recieved to try and make a profit from the production. Speculation? I think not, given the timeline I think it fits perfectly. I think by the time the dust settles we'll have space shuttles to fly around in.

ahah you are correct sir. at least they are purty even if they piss oil all over themselves.

[Inspector 17]

Originally Posted by Inferno

So Pete what are the criteria for helping customers?

Originally Posted by Inferno

No comments on my post camaropete??????

Originally Posted by camaropete

Sorry, been traveling a bunch for work. There really is no criteria. If you have a legitimate problem and I think there is something I can do to help, then I will. I can't always and I usually try to tell you based on my humble opinion whether you really have an issue that I can assist with or not.

Originally Posted by mickymaro69

wow camaropete surely shut his trap quick there dint he!

I responded to that post...

Anyway, I was neck deep in some work stuff so didn't have a chance to post much. If there are any specifics that need looked into, PM me.

[x2dad]

I own a 2011 2ss convertible and I have had ongoing problems since day 1.
The guys at the dealer are really nice guys and they are trying but I still have the same 2 problems since day 1. Every time it rains my rear carpets are soaked. The water bags have been replaced twice, adjusted twice and carpets replaced twice and I still get water in the car. I have never seen any water entering the car so I assume its a water bag issue. I finally got GM involved against my dealers request and have a complaint #. The car is in the dealer again for its 5th attempt at repair.

Also I had the dealer install a non GM exhaust system when the car was delivered. The exhaust has been banging and rattling around when it's cold since the beginning.

Any suggestions??
Thanks for your help

[Inspector 17]

Originally Posted by x2dad

I own a 2011 2ss convertible and I have had ongoing problems since day 1.
The guys at the dealer are really nice guys and they are trying but I still have the same 2 problems since day 1. Every time it rains my rear carpets are soaked. The water bags have been replaced twice, adjusted twice and carpets replaced twice and I still get water in the car. I have never seen any water entering the car so I assume its a water bag issue. I finally got GM involved against my dealers request and have a complaint #. The car is in the dealer again for its 5th attempt at repair.

Also I had the dealer install a non GM exhaust system when the car was delivered. The exhaust has been banging and rattling around when it's cold since the beginning.

Any suggestions??
Thanks for your help

Just sent you a message.

[fast34me]

I managed to speak with Dr. Jamie Myer at GMPP about my trans. grind. He'd called to offer me a COPO and I brought up the trouble I've had with my 2010 2SS/RS. He offered to escalate it. I declined the COPO due to the poor quality of the product GM's putting out. Absolutely zero accountability, and nothing but the run around when a problem does arise.

[Kerry]

3 cases have been opend on this same issue 2 dealerships. Now gm is telling me that cupping is normal wear.
1st time 12000 miles all 4 tires cupped on both sides. we had to pay about 250.00 + lineup for new tires and linup with around 15000 miles.
2nd case tires were wore out on pasanger side in 6000 miles. Finaly after a lot of trouble gm and the deler came with a new set of tires and went to another delership and got an alinement.
Afew weeks went by 1st dealer called and said there line up machine was bad and had caused the tires to wear out in the 6000 miles.
3rd case about 15000 miles tires on passanger side cupping deler says alinment within speck. gm says normal tire wear to cup tires and the womp womp womp noise is normal.
Fun Fun.
caint belive gm would treat us this way.
Car is driven on a 4 lane hwy every day and non I repeat non of our veicals over the last 30 years ahs ever had this kind of a problem. 2002 silavrado on mine 130 thousand andt never alined and wears tires perfectly.
gm stuck it to us on this one. they are in bres aires phillipens and who knows where else they all have the same voice.nad named john
You know what else they have is our american jobs.

SUCKS big time,guess were stuck. its the v6 btw

[Chevrolet Customer Svc]

Kerry I responded to the thread you made about this. Could you message me your latest case number so I can look it over for you? Thank you.

Jeff Morris, Chevrolet Customer Service

[Brent_$$]

I have a 2010 camaro 2ss/rs which I have added tvs2300 long tube headers cold air intake, shift light and led lighting system for show my car has been professionally tuned by east coast supercharging. I had the following codes come up u0140,u0121, p2138, p0856,p0573, and p0513. And a reduced engine power indicator for about 10 min. They have stated that they can not do any work or warenty work on this vehicle because of the aftermarket mods on my car. They stated that the codes were a direct result of the mods I have added. After talking with east coast supercharging I have come to find out this has nothing to do with the mods or the tune. And is most likely due to short or bad connection to wiring from around the gas peddle or under the dash area.which it has been 2 years sense I had these mods put on and have not had an issue with the car till the last 2 months, so it makes perfect sense that this is not due to the mods. I called back they said that they cannot do any work on the car bc of the aftermarket product and I got rather agrivated with them and let them know I don't appreciate their shady dealing and it is exactly the reason I didn't buy my car from that dealership bc of the shady buisness there sales men tried to pull when looking to buy my car. Am I correct that the warranty is to be still honored by GM unless the problem is a direct result of the aftermarket addons? If I am wrong let me know, I know that the problem is electrical and nothing to do with my add ons. The problem needs to be fixed before I have any serious damage to my car in the future. The lights are all off but it is a matter of time before this bad connection where ever it is continues to short and cause perminat damage. So if GM won't warranty bc off addons and it's on me ( if that is the way it is suppose to be) where do I get my car worked on to find the issue if no GM dealership will look at my car?

[rdaggett]

Seriously

[fast34me]

Originally Posted by Brent_$$

I have a 2010 camaro 2ss/rs which I have added tvs2300 long tube headers cold air intake, shift light and led lighting system for show my car has been professionally tuned by east coast supercharging. I had the following codes come up u0140,u0121, p2138, p0856,p0573, and p0513. And a reduced engine power indicator for about 10 min. They have stated that they can not do any work or warenty work on this vehicle because of the aftermarket mods on my car. They stated that the codes were a direct result of the mods I have added. After talking with east coast supercharging I have come to find out this has nothing to do with the mods or the tune. And is most likely due to short or bad connection to wiring from around the gas peddle or under the dash area.which it has been 2 years sense I had these mods put on and have not had an issue with the car till the last 2 months, so it makes perfect sense that this is not due to the mods. I called back they said that they cannot do any work on the car bc of the aftermarket product and I got rather agrivated with them and let them know I don't appreciate their shady dealing and it is exactly the reason I didn't buy my car from that dealership bc of the shady buisness there sales men tried to pull when looking to buy my car. Am I correct that the warranty is to be still honored by GM unless the problem is a direct result of the aftermarket addons? If I am wrong let me know, I know that the problem is electrical and nothing to do with my add ons. The problem needs to be fixed before I have any serious damage to my car in the future. The lights are all off but it is a matter of time before this bad connection where ever it is continues to short and cause perminat damage. So if GM won't warranty bc off addons and it's on me ( if that is the way it is suppose to be) where do I get my car worked on to find the issue if no GM dealership will look at my car?

They are required by Moss Magnuson Act to show that the mods caused the issue before they can void your warranty. Have that same dealer get GM Customer ASSistance or the legal dept. on speaker phone and explain it to the service manager. He's blowing smoke. Read up on the act. Aftermarket mods have to be demonstrated to have "caused" the condition. If they decline, it's partial or complete breach of contract regarding your warranty, assuming it is still in effect. GM engineering may want to check your car out. A forensic mechanic, or an electronic engineer with a wiring diagram might be able to determine your issue. 9 times out ten, the dealership's yahoo's aren't gonna be able to resolve your issue in a months time. They're only good enough for changing your oil and applying 150 ft. lbs. of torque on your oil pan drain plug. You need a specialist, and GM is short for Generic Mediocrity.

[Kerry]

Originally Posted by Chevrolet Customer Svc

Kerry I responded to the thread you made about this. Could you message me your latest case number so I can look it over for you? Thank you.

Jeff Morris, Chevrolet Customer Service

Thank u pm sent.

[Toyaholic]

GM will drag it out until you can't take anymore. M/M act or not!.... they won't budge, until you get a lawyer(from my experience).

Traded both the Camaro and the Duramax, because I didn't like GM customer service. Funny, GM was going broke, you spend almost 6 figures on their products and they treat you like dirt, put you on hold, lie to you and can't seem to call you back at the scheduled time.

My ford service experience has been sooooooo much better. In and out in a timely manor, no grease in and under the car and didn't have to keep going back to get a warranty item covered. Everything with GM was a fight.

Like GM's product, but I don't even trust them with an oil change!