Recall Frustration

[NickZ28]

So, I called a week and a half in advance to have the recall addressed for the convertible top. Get to the dealership promptly at 8:00am, check in, hand over my keys. 15 minutes later, my car is being pulled out of the service bay. I ask if it is all done...wow that was fast. The mechanic tells me he had to order parts for the recall...I said what? I made this appointment last week, specifically for this purpose and the service manager tells me he will get the parts ordered. "Must of used them on some other car" he tells me. Have to go back next Saturday. GRRRRRR.

[Bodih]

Jacked up!!! I always ask them if all parts are in stock before I hand them the keys. They look at me like I'm stupid, then go and find out that one part hasn't arrived yet...

[Sipher]

Man the convertible guys are going through hell! Hope things get figured out

[cactuseater]

This is typical. I'll bet that they gave you the utmost attention when you were purchasing the vehicle with a known design flaw. Same sh*t I am going through, good luck man.

[Ricky]

Hey folks I have been playing hell trying to get a pic as my sinature. Are there any tips or tricks that you used to get yours up. Thanks Ricky

[Fnfalguy]

I waited more than 2 months for a new roof and my car has set many times as the dealership waiting on new parts.

[NickZ28]

Originally Posted by cactuseater

This is typical. I'll bet that they gave you the utmost attention when you were purchasing the vehicle with a known design flaw. Same sh*t I am going through, good luck man.

Oh, they sure did! When you're ready to hand over 45K for a car, they treat you like a king.

[rangomr]

Originally Posted by NickZ28

So, I called a week and a half in advance to have the recall addressed for the convertible top. Get to the dealership promptly at 8:00am, check in, hand over my keys. 15 minutes later, my car is being pulled out of the service bay. I ask if it is all done...wow that was fast. The mechanic tells me he had to order parts for the recall...I said what? I made this appointment last week, specifically for this purpose and the service manager tells me he will get the parts ordered. "Must of used them on some other car" he tells me. Have to go back next Saturday. GRRRRRR.

I also have a 45th Anniversary Convertible built 2-14-12, What is this recall you are talking about? I've heard nothing and really have not had a problem with my car so far?? Michael in Virginia

[cactuseater]

Originally Posted by rangomr

I also have a 45th Anniversary Convertible built 2-14-12, What is this recall you are talking about? I've heard nothing and really have not had a problem with my car so far?? Michael in Virginia

May not apply to your car, it's a combination of TSB's - not a recall. Run your VIN through Chevy Customer Service to see if your convertible has the design flaw. If so, they will use some special "tape" to "fix" the design defect, and also modify some brackets instead of replacing the defective mechanism as a whole. In most cases as seen elsewhere on this forum, and on my vehicle, it is a failure. My best advice is right now, if your top is looking good and performing correctly without the beginning of a hole on either side just above the center of your passenger and driver side door windows leave it alone. Monitor it carefully and note any changes, and if you see the defect show it's ugly head contact your dealer and start the process to have them make it right.

There are other TSB's on the convertible related to the top as well, such as the water management system. Again, run your VIN and get the results. When did you buy the car, other than the build date? Hopefully you may be one of the lucky one's and are not experiencing what this design defect is doing to these beautiful cars.

[cactuseater]

Originally Posted by Ricky

Hey folks I have been playing hell trying to get a pic as my sinature. Are there any tips or tricks that you used to get yours up. Thanks Ricky

Ricky -- did you get it to work?

[Chevrolet Customer Svc]

Originally Posted by NickZ28

So, I called a week and a half in advance to have the recall addressed for the convertible top. Get to the dealership promptly at 8:00am, check in, hand over my keys. 15 minutes later, my car is being pulled out of the service bay. I ask if it is all done...wow that was fast. The mechanic tells me he had to order parts for the recall...I said what? I made this appointment last week, specifically for this purpose and the service manager tells me he will get the parts ordered. "Must of used them on some other car" he tells me. Have to go back next Saturday. GRRRRRR.

We certainly apologize for the inconveniences you may be experiencing. If you could please send us your first and last name, address, phone number, VIN, mileage and involved dealership, we will be glad to set up a case with GM customer service for you.

Brandon
Chevrolet Customer Service

[cactuseater]

Originally Posted by Chevrolet Customer Svc

We certainly apologize for the inconveniences you may be experiencing. If you could please send us your first and last name, address, phone number, VIN, mileage and involved dealership, we will be glad to set up a case with GM customer service for you.

Brandon
Chevrolet Customer Service

Hey Brandon, sorry to say but, I've been through that for many months now and from experience (100+ days out of service and going on convertible top replacement #4) it's been of NO USE.

[NickZ28]

Originally Posted by Chevrolet Customer Svc

We certainly apologize for the inconveniences you may be experiencing. If you could please send us your first and last name, address, phone number, VIN, mileage and involved dealership, we will be glad to set up a case with GM customer service for you.

Brandon
Chevrolet Customer Service

This is such a "canned" response from this guy. I can't tell you how many times I have seen the same reply concerning different issues. What a joke.

[rangomr]

Originally Posted by cactuseater

May not apply to your car, it's a combination of TSB's - not a recall. Run your VIN through Chevy Customer Service to see if your convertible has the design flaw. If so, they will use some special "tape" to "fix" the design defect, and also modify some brackets instead of replacing the defective mechanism as a whole. In most cases as seen elsewhere on this forum, and on my vehicle, it is a failure. My best advice is right now, if your top is looking good and performing correctly without the beginning of a hole on either side just above the center of your passenger and driver side door windows leave it alone. Monitor it carefully and note any changes, and if you see the defect show it's ugly head contact your dealer and start the process to have them make it right.

There are other TSB's on the convertible related to the top as well, such as the water management system. Again, run your VIN and get the results. When did you buy the car, other than the build date? Hopefully you may be one of the lucky one's and are not experiencing what this design defect is doing to these beautiful cars.

Thank you for the information. My car built 2/14/12 and I bought it 4/11/12. I've taken it through a car wash once, and have been in a few hugh down-pours this summer and no leaks from any. But will keep a eye on my top since I've experienced a few very small ( v's ) Guess that's the best way to tell since I don't have the equipment to post pictures YET. Michael in Virginia

[tonyko1]

Originally Posted by NickZ28

This is such a "canned" response from this guy. I can't tell you how many times I have seen the same reply concerning different issues. What a joke.

Give Brandon a break. That is what he is instructed to do, and he is under tremendous pressure, considering his wage compensation and what pinheads he has for bosses. When I had his job, I literally had to throw myself in front of 6' 5" guy that was going right after said pinhead and pop said head. He bowled right over me but I grabbed his calf to slow him down and help pick myself up which was enough for me to compose the guy. He took a deep breath and the pinhead comes over to tell me to get back to work....

[Reineke]

Leave Brandon alone!!

[cactuseater]

Originally Posted by rangomr

Thank you for the information. My car built 2/14/12 and I bought it 4/11/12. I've taken it through a car wash once, and have been in a few hugh down-pours this summer and no leaks from any. But will keep a eye on my top since I've experienced a few very small ( v's ) Guess that's the best way to tell since I don't have the equipment to post pictures YET. Michael in Virginia

Sounds good so far, you've had it for a while and none of the major issues seem to be showing up. Take good care o fit, keep it up as mush as possible to keep the canvas "fit" - especially when you are not using the car. Use a good water repellent. There's some threads on that in here, it will prolong the life of you top and protect it from water and the sun. Your build date is right in there where I believe from researching on the forum here previously that GM had been applying the TSB right at the factory around that build time in 2012.

The newly designed mechanism and canvas came out just this summer. Chevy should be replacing the entire thing on those cars affected by major defects - mine of for example. But that depends where you are, what dealer you use, who the factory rep is, etc. It is very inconsistently applied. From what I can tell so far, you're safe to keep that top on your car as it is - the chances are too bad in favor of the Three Stooges servicing the convertible top.

Best Regards -- and when you can post some pics!

[Chevrolet Customer Svc]

This was great to come into the office to. Thanks for the laugh.



On a more serious note, please feel free to contact me with any of your questions or concerns.

Brandon
Chevrolet Customer Service

[themoneypit]

Originally Posted by rangomr

Quote:



Thank you for the information. My car built 2/14/12 and I bought it 4/11/12. I've taken it through a car wash once, and have been in a few hugh down-pours this summer and no leaks from any. But will keep a eye on my top since I've experienced a few very small ( v's ) Guess that's the best way to tell since I don't have the equipment to post pictures YET. Michael in Virginia

Where are these (v's) you mention? If they are behind the quarter windows, and about an inch tall, then the fabric is being pinched by the mechanism when its down and will eventually cut a hole in it. If they are above the door windows, those are rub marks that will also eventually start to fray. GM won't do anything for you UNTIL there is damage to the fabric, other than their TSB
to try and fix it (which made mine worse) the newest top they have released was installed recently on mine, and so far no marks and it looks great.

your car was built right on the fence (time wise) of when they started using their second designed top and mechanism. it was late feb/early march of 12, and the third design came out in june.




Posted from Camaro5.com App for Android

[cactuseater]

Picture posted for your viewing pleasure. This is how my nightmare started in January 2012. Just above the passenger side window. :(

[Michael Rophone]

Originally Posted by cactuseater

Picture posted for your viewing pleasure.

I presume those are rub marks, not chalk marks locating the hole?

[cactuseater]

Originally Posted by Michael Rophone

I presume those are rub marks, not chalk marks locating the hole?

Definitely rub marks. Chalk washes off. :( This particular top was replace in April. The start of the nightmare.

[Bonanza7]

Originally Posted by NickZ28

This is such a "canned" response from this guy. I can't tell you how many times I have seen the same reply concerning different issues. What a joke.

Chevy "Customer Service" has been the same since '92 that I know of. All talk, with canned responses, and no follow through. The convertible top issues were identical in '92 when I had a Cavalier rag top. They talked a good game then, and stalled until your warranty expired, and then said tough luck. Nothing has changed. Same-o Same-o.

[oyealiz]

Originally Posted by Bonanza7

Chevy "Customer Service" has been the same since '92 that I know of. All talk, with canned responses, and no follow through. The convertible top issues were identical in '92 when I had a Cavalier rag top. They talked a good game then, and stalled until your warranty expired, and then said tough luck. Nothing has changed. Same-o Same-o.

My c6 Vette top is quiet, looks good and has no rain leaks. Seems if they could get it right on one car, they could transfer that knowledge and workmanship to another.