One, two, three strikes and you’re Out Classic Chevrolet of Grapevine - Camaro5 Chevy Camaro Forum / Camaro ZL1, SS and V6 Forums

camarograna2 · 07-01-2013, 07:28 PM

One, two, three strikes and you’re Out Classic Chevrolet of Grapevine

This is a story I wanted to share with all of my fellow North Texas Camaro 5 owners. It is meant to share my experiences with the dealer and I fully understand you may have had nothing but good experiences with them. Unfortunately that is not the case for me. I bought my car from Classic Chevrolet in Grapevine and have had my car serviced by them through my entire history.

Note that strike 1 and 2 were all because of sloppy service technician. The service consultant Yrenio Carrera did everything in his power to show what being the Mark of Excellence meant. On strike 3 neither the dealer nor Yrenio even bothered to apologize for their mistake.

Strike 1: Service technician putting a dent on my driver door panel
Around this time this year (Early July 2012) I took my car for emergency maintenance where I had to get my lifters and cam replaced. The service technician left a nice ding on my driver door when I picked it up. I took it back to dealer on July 22nd and they started the repair. I received word on 8/7 that car my ready so picked it up. No door ding anymore. Unfortunately on 8/20 when I was giving her a full detail I noticed a big scrape on the inside of my driver door as well as the trunk release button not working. They finally replied on 8/30 that they want me to bring the car back to fix the damage. Turns out the dent repair man drilled and scrapped the inside of my door as well as broke the inside of the panel while repairing the dent. On 9/6 they call me back and say she is ready. I go pick her up and immediately put her back in. They had given it to the dent person to repair and he did a horrendous job on the paint job. I don’t even want to call it a paint job because it was not matching or meshed together. Finally I go pick the car up 9/15 and find the steering wheel scratched. By the time they finally got the correct steering wheel it was 10/19.

This strike is on the service technician because of the lack of attention and sloppiness from the service technician that added a dent. The service consultant Yrenio did everything in his power to do right on this mistake.

Strike 2: Service technician forgetting to check if he had the right fuse box
In late January of this year I went in because my seat warmer was not properly working. Turns out the issue was that the fuse contacts on the fuse box were worn out causing a loss of connection. Note they were able to diagnose this issue with my aftermarket Scocshe dash kit. After driving it a few days I noticed the AC is not blowing. You twist the knob and the fan was not turning on. I took it in on 2/7 and what was their response… Diagnostic lead us to the aftermarket controller to be at fault. We are unable to work on aftermarket products and you will be required to take back to origination of installation for repairs. I reply on 2/7 that it was not the Scosche kit as it was working fine and I had even attempted a 2nd HVAC that I had form Scosche and scratched that off my list but that I would agree to their terms and put my car back to stock. Note that this charge to turn the car back to stock and then reinstall the kit was incurred on me. Do you want to know what the problem was?.... Ineptitude. The fuse block that was replaced by my service technician did not have the pins in the backside for the blower fuse. This is something that the technician should have watched out for when he replaced the fuse box. You want to know how much they refunded me for the removal and add of the Scosche kit… $50 dollars for 2 hrs labor time. It was hard to get this money out of them and they were still holding that for whatever reason their tech tools diagnosed the communication issue but could not find any problems this time around. It’s funny that they say they charge 25$ an hour for labor when everyone else charges 90-100. My incurred cost was not $50 but 324$ for 3 hrs of labor and tax. I honestly think the $25 an hour rate is BS but I have no way to prove it. I tried to get them to quote me a separate job via email so I can see their hourly rate but they didn’t want to give me price. Note at this point they feel so humiliated by their mistakes that they ask that anytime I bring my car for warranty work that it must be stock. Ladies and gentleman you hear it here that Classic will automatic blame your aftermarket parts without doing proper diagnostics

Again this strike is on the service technician for not making his checks before saying he was done and for Classic to blame and undercut compensation for their mistake. The service consultant Yrenio did everything in his power to do right. Although I don’t believe the proper compensation was given the mark of good customer service was there because Yrenio apologized for the technician’s mistakes

Strike 3: Service technician not bothering to check my brake wear.
I had my car in the shop on May 29th for some warranty work for my door lock. After that was resolved I had them to service which was part of my pre paid service package. Everything seemed fine until a few weeks later. It’s about mid June and I start hearing allot of noise from my brakes. I email back and forth with the service consultant and avoids a very basic question which gets me upset. I ask “isn’t checking the brake wear part of your normal inspection when servicing the vehicle.” He keeps avoiding that question until the end and ever goes as far as telling me it was going to be a $59 diagnostic fee for them to check what should have been checked on May 29th. Finally on 6/20 he admits that the 21 pt inspection does include a visual brake inspection to the best of the technician’s abilities. He says: I have no further information to give you at this time without a brake inspection. Please e-mail me back if you would like to make an appointment. No apology for no visual inspection being made whatsoever and no empathy. At that point I said I’m done with this dealer and had my brakes done at Scotty’s automotive. They were mostly all worn out with the most on one of them at 20% so I do not understand how the Classic technician failed to visually inspect that the brakes were worn.
This 3rd strike is not only on the technician but on the service consultant and Classic as a whole. Shop and service managers Tim Brogan and Joe Laubhan were CC’d on the emails and all it could have taken from them was to say a simple I’m sorry.

I requested a cancellation of my remaining service plan and today I got by $100 refund for the remaining 2 services and decided to share with you my entire story. I hope this story helps others in deciding where to have their Camaro serviced here in North Texas. I cannot in good conscious continue to recommend Classic Chevrolet. I did before when they apologized and showed empathy but not anymore. The mistakes by the service technician just kept piling up and the customer service just kept going down. Classic Chevrolet of Grapevine you are not my GM dealer of the year and you have not earned the mark of excellence that your consultants proudly wear.

Any good dealers where the technicians take care of our vehicles properly? I hear Bruce Lowrie might be worth it.

Rafael205 · 07-01-2013, 08:45 PM

So sorry to hear about that.. It's ridiculous what some dealers will do..

Juice2SS · 07-01-2013, 08:45 PM

They have been absolutely terrible to me also. They have had my car 4 times for the lifter tick issue also. Totally unreal the way that my car was stock when I took it in the first time and second time. I added headers AFTER the second time. On the fourth time it was there for the same reason, they blame it on my HEADERS! You know... the parts that weren't there when I took it in the first two times for the same thing.

2014v6 · 07-01-2013, 09:55 PM

If u guys want a great dealership to work with that has a great service dept and puts customer service above all PM me.. ill give u the name and place...

Chrisrp454 · 07-02-2013, 08:26 AM

FYI!
Granbury Classic is just as bad as what you stated here in the service department!

ExtremeV6 · 07-02-2013, 10:52 AM

Sorry man, that sucks. The less people touch my car the better, especially the douches that work at dealerships. If I HAVE to take it in, I let them know all the imperfections on my car ahead of time and that we'll go over the car head-to-toe when I get it back. This way they know to take special care of it while it's in their possession.

I like doing my own services, oil changes, coolant flushes, brake works etc. Only way to know it's done right and its way cheaper. Lifters and cams are out of my league but that shouldn't go wrong anyway.

I used to swap out the head unit within the 1st year to a better radio, speakers, amp etc. I no longer mess with that crap, I just stay with stock now and then life is more simple. Just my two cents...

caverman · 07-02-2013, 12:00 PM

This is why I stay away from any of the dealerships. I try to work on my own stuff. I know you can't do this 100% of the time but my car never goes around a dealer unless it absolutely has to.

I will say that word on the street is that Classic Grapevine is very good to deal with when buying a car but it ends there. Don't have them service your car.

Although I've been lucky enough to never really need any service work I've heard Van Chevy in Carrollton is pretty good. They performance parts section to their dealership so they are supposed to be more mod friendly. Again, I don't really know that....it's just what I've been told. Van is who I would probably take for service work at the moment if I needed any.

Good Luck....let us know if you find a decent dealer to work on your car.

SGDM · 07-02-2013, 05:38 PM

Did you call the regional GM rep? They will square it away. I had a similar issue with Bankston...transmission blew up and they kept my car for 38 days.

camarograna2 · 07-03-2013, 10:35 PM

Quote:

Originally Posted by SGDM

Did you call the regional GM rep? They will square it away. I had a similar issue with Bankston...transmission blew up and they kept my car for 38 days.

How do I do that?

Juice2SS · 07-04-2013, 02:03 PM

Quote:

Originally Posted by camarograna2

How do I do that?

Yes! How do we do that?

Firerader · 07-09-2013, 08:48 PM

I took my 2010 Silverado LTZ 6.2L to classic in Grapevine to get a trailer brake controller installed. The power wire was thrown across the engine bay and they dented my drivers door on the lift post.
The entire staff needs a culture shock. Classic in Grapevine sux ass!

camarograna2 · 07-13-2013, 01:08 PM

Quote:

Originally Posted by Firerader

I took my 2010 Silverado LTZ 6.2L to classic in Grapevine to get a trailer brake controller installed. The power wire was thrown across the engine bay and they dented my drivers door on the lift post.
The entire staff needs a culture shock. Classic in Grapevine sux ass!

Ditto. I just don't understand how they can be so careless for quality

07-01-2013, 07:28 PM	#1
camarograna2 Car Enthusiast Drives: 2010 Rally Yellow Camaro 2SS A/T Join Date: Dec 2010 Location: Keller, Texas Posts: 760 View My Garage	One, two, three strikes and you’re Out Classic Chevrolet of Grapevine One, two, three strikes and you’re Out Classic Chevrolet of Grapevine This is a story I wanted to share with all of my fellow North Texas Camaro 5 owners. It is meant to share my experiences with the dealer and I fully understand you may have had nothing but good experiences with them. Unfortunately that is not the case for me. I bought my car from Classic Chevrolet in Grapevine and have had my car serviced by them through my entire history. Note that strike 1 and 2 were all because of sloppy service technician. The service consultant Yrenio Carrera did everything in his power to show what being the Mark of Excellence meant. On strike 3 neither the dealer nor Yrenio even bothered to apologize for their mistake. Strike 1: Service technician putting a dent on my driver door panel Around this time this year (Early July 2012) I took my car for emergency maintenance where I had to get my lifters and cam replaced. The service technician left a nice ding on my driver door when I picked it up. I took it back to dealer on July 22nd and they started the repair. I received word on 8/7 that car my ready so picked it up. No door ding anymore. Unfortunately on 8/20 when I was giving her a full detail I noticed a big scrape on the inside of my driver door as well as the trunk release button not working. They finally replied on 8/30 that they want me to bring the car back to fix the damage. Turns out the dent repair man drilled and scrapped the inside of my door as well as broke the inside of the panel while repairing the dent. On 9/6 they call me back and say she is ready. I go pick her up and immediately put her back in. They had given it to the dent person to repair and he did a horrendous job on the paint job. I don’t even want to call it a paint job because it was not matching or meshed together. Finally I go pick the car up 9/15 and find the steering wheel scratched. By the time they finally got the correct steering wheel it was 10/19. This strike is on the service technician because of the lack of attention and sloppiness from the service technician that added a dent. The service consultant Yrenio did everything in his power to do right on this mistake. Strike 2: Service technician forgetting to check if he had the right fuse box In late January of this year I went in because my seat warmer was not properly working. Turns out the issue was that the fuse contacts on the fuse box were worn out causing a loss of connection. Note they were able to diagnose this issue with my aftermarket Scocshe dash kit. After driving it a few days I noticed the AC is not blowing. You twist the knob and the fan was not turning on. I took it in on 2/7 and what was their response… Diagnostic lead us to the aftermarket controller to be at fault. We are unable to work on aftermarket products and you will be required to take back to origination of installation for repairs. I reply on 2/7 that it was not the Scosche kit as it was working fine and I had even attempted a 2nd HVAC that I had form Scosche and scratched that off my list but that I would agree to their terms and put my car back to stock. Note that this charge to turn the car back to stock and then reinstall the kit was incurred on me. Do you want to know what the problem was?.... Ineptitude. The fuse block that was replaced by my service technician did not have the pins in the backside for the blower fuse. This is something that the technician should have watched out for when he replaced the fuse box. You want to know how much they refunded me for the removal and add of the Scosche kit… $50 dollars for 2 hrs labor time. It was hard to get this money out of them and they were still holding that for whatever reason their tech tools diagnosed the communication issue but could not find any problems this time around. It’s funny that they say they charge 25$ an hour for labor when everyone else charges 90-100. My incurred cost was not $50 but 324$ for 3 hrs of labor and tax. I honestly think the $25 an hour rate is BS but I have no way to prove it. I tried to get them to quote me a separate job via email so I can see their hourly rate but they didn’t want to give me price. Note at this point they feel so humiliated by their mistakes that they ask that anytime I bring my car for warranty work that it must be stock. Ladies and gentleman you hear it here that Classic will automatic blame your aftermarket parts without doing proper diagnostics Again this strike is on the service technician for not making his checks before saying he was done and for Classic to blame and undercut compensation for their mistake. The service consultant Yrenio did everything in his power to do right. Although I don’t believe the proper compensation was given the mark of good customer service was there because Yrenio apologized for the technician’s mistakes Strike 3: Service technician not bothering to check my brake wear. I had my car in the shop on May 29th for some warranty work for my door lock. After that was resolved I had them to service which was part of my pre paid service package. Everything seemed fine until a few weeks later. It’s about mid June and I start hearing allot of noise from my brakes. I email back and forth with the service consultant and avoids a very basic question which gets me upset. I ask “isn’t checking the brake wear part of your normal inspection when servicing the vehicle.” He keeps avoiding that question until the end and ever goes as far as telling me it was going to be a $59 diagnostic fee for them to check what should have been checked on May 29th. Finally on 6/20 he admits that the 21 pt inspection does include a visual brake inspection to the best of the technician’s abilities. He says: I have no further information to give you at this time without a brake inspection. Please e-mail me back if you would like to make an appointment. No apology for no visual inspection being made whatsoever and no empathy. At that point I said I’m done with this dealer and had my brakes done at Scotty’s automotive. They were mostly all worn out with the most on one of them at 20% so I do not understand how the Classic technician failed to visually inspect that the brakes were worn. This 3rd strike is not only on the technician but on the service consultant and Classic as a whole. Shop and service managers Tim Brogan and Joe Laubhan were CC’d on the emails and all it could have taken from them was to say a simple I’m sorry. I requested a cancellation of my remaining service plan and today I got by $100 refund for the remaining 2 services and decided to share with you my entire story. I hope this story helps others in deciding where to have their Camaro serviced here in North Texas. I cannot in good conscious continue to recommend Classic Chevrolet. I did before when they apologized and showed empathy but not anymore. The mistakes by the service technician just kept piling up and the customer service just kept going down. Classic Chevrolet of Grapevine you are not my GM dealer of the year and you have not earned the mark of excellence that your consultants proudly wear. Any good dealers where the technicians take care of our vehicles properly? I hear Bruce Lowrie might be worth it. __________________ 2010 Rally Yellow 2SS/RS Performance Upgrades: Custom Flowmaster X system Exhaust Audio Upgrades: Too much to write down. Visit http://www.camaro5.com/forums/showthread.php?t=206016 Last edited by camarograna2; 08-08-2014 at 04:18 PM.

07-01-2013, 09:55 PM	#4
2014v6 Drives: 2014 black 2 LT Join Date: Jun 2013 Location: Fort Worth TX Posts: 639	If u guys want a great dealership to work with that has a great service dept and puts customer service above all PM me.. ill give u the name and place... __________________ Ordered:May 18 2013 2000 status 6-11-13 3000 status 6-12-13 TPW 7-22-13(6-14-13) 3300 status 6-28-13 3400 status 7-18-13 3800 status 7-20-13 4200 status On its way home 6000 status 7-31-13 first camaro ever... Sold 7-5-14.. thank you oshawa assembly

07-02-2013, 08:26 AM	#5
Chrisrp454 Drives: 2010 ABM 2SS/RS M6, 98Z28 M6 Join Date: Jan 2008 Location: Granbury, Tx Posts: 1,532 View My Garage	FYI! Granbury Classic is just as bad as what you stated here in the service department! __________________ Always Remember! Rest in Peace Brothers 9/11/2001. And thanks to all those who defend and serve! Ordered 5/23/2009 3400 with TPW of 08/03/09 3800 8/11/2009 Arrived 8/21/2009 2SS/RS/Aqua Blue/Grey Interior

07-02-2013, 12:00 PM	#7
caverman Drives: '69 SS Convertible Join Date: May 2009 Location: DFW, TX Posts: 7,111	This is why I stay away from any of the dealerships. I try to work on my own stuff. I know you can't do this 100% of the time but my car never goes around a dealer unless it absolutely has to. I will say that word on the street is that Classic Grapevine is very good to deal with when buying a car but it ends there. Don't have them service your car. Although I've been lucky enough to never really need any service work I've heard Van Chevy in Carrollton is pretty good. They performance parts section to their dealership so they are supposed to be more mod friendly. Again, I don't really know that....it's just what I've been told. Van is who I would probably take for service work at the moment if I needed any. Good Luck....let us know if you find a decent dealer to work on your car. __________________ *-2010 Camaro* 2SS \| M6 \| VR w/White Stripes \| 1 3/4" KOOKS - 3" Magnaflow \| LPE 3.91 gears \| ADM tuned \| Halltech w/ADM Scoop \| Spohn/BMR Trailing Arm/Toe Rod \| BC Coilovers\| Pedders FE4 ZL1 swaybars \| Cradle/Diff/Radius Rod bushings \| VMax TB \| Morimoto Projectors \| MGW shifter \| Red Calipers Build Journal

07-02-2013, 05:38 PM	#8
SGDM Drives: 2016 2SS Join Date: Nov 2011 Location: North Texas Posts: 1,422	Did you call the regional GM rep? They will square it away. I had a similar issue with Bankston...transmission blew up and they kept my car for 38 days. __________________ Who Dares...Wins

07-01-2013, 08:45 PM	#2
Rafael205 Drives: 2011 Camaro LS Join Date: Jan 2012 Location: Euless, Texas Posts: 527	So sorry to hear about that.. It's ridiculous what some dealers will do..

07-01-2013, 08:45 PM	#3
Juice2SS Drives: 2011 2SS Join Date: Jan 2013 Location: DFW, TX Posts: 931	They have been absolutely terrible to me also. They have had my car 4 times for the lifter tick issue also. Totally unreal the way that my car was stock when I took it in the first time and second time. I added headers AFTER the second time. On the fourth time it was there for the same reason, they blame it on my HEADERS! You know... the parts that weren't there when I took it in the first two times for the same thing.

07-02-2013, 10:52 AM	#6
ExtremeV6 Drives: V6 '12 1LT RS Join Date: May 2013 Location: Texas, SGP Posts: 55	Sorry man, that sucks. The less people touch my car the better, especially the douches that work at dealerships. If I HAVE to take it in, I let them know all the imperfections on my car ahead of time and that we'll go over the car head-to-toe when I get it back. This way they know to take special care of it while it's in their possession. I like doing my own services, oil changes, coolant flushes, brake works etc. Only way to know it's done right and its way cheaper. Lifters and cams are out of my league but that shouldn't go wrong anyway. I used to swap out the head unit within the 1st year to a better radio, speakers, amp etc. I no longer mess with that crap, I just stay with stock now and then life is more simple. Just my two cents...

07-09-2013, 08:48 PM	#11
Firerader Drives: 2017 50th Anniversary/Hennessey Join Date: May 2012 Location: Roanoke, Tx Posts: 130	I took my 2010 Silverado LTZ 6.2L to classic in Grapevine to get a trailer brake controller installed. The power wire was thrown across the engine bay and they dented my drivers door on the lift post. The entire staff needs a culture shock. Classic in Grapevine sux ass! __________________ 2013 2SS/RS 1LE.