11-06-2010, 09:03 PM | #127 |
Pete …
Recently, I traded my 2010 2 LT Camaro for a 2011 2 SS/RS model. The day after my purchase, I discovered a 2" scratch on the exterior of the windshield right in the middle of the HUD and headed over to the dealer. The service manager explained to me the scratch was too deep to be filled and a replacement windshield would be covered under warranty. He went on to tell me he should have the replacement in a couple of days, so I left on a positive note. After 4 months, the only communication I had with the service department was when I stopped and was told by the service manager that GM was releasing no windshields, they were all going to the plant. I did speak with the owner of the dealership regarding an unrelated problem I had in his service department, but he never offered assistance with either of my problems. When I explained to him that once my windshield was replaced I would never step foot back into his dealership, his reply was “you’ll be back, we’re too convenient for you to go anywhere else” (the next closest dealer is in another state). Last week, I came across this thread and very skeptically decided to give your suggestions a try. So last Friday I called the 800 number listed in your original post. The person I spoke with gave me a case number and escalated it to the next level of support. Within 24 business hours, level 2 support called and much to my surprise, I was informed that my replacement windshield was sitting at the dealer. The windshield has since been installed and my problem has been resolved. I don’t know how they did it, but the Customer Assistance Group accomplished over 1 weekend what the dealer couldn’t do in 4 months! I’m positive that had I not followed your instructions, I’d still be waiting for my replacement windshield. I can’t thank you and GM's Customer Assistance Group enough! To all the other Camaro owners that are experiencing problems, I hope everything works out for you guys! Thank You! |
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11-07-2010, 04:02 PM | #128 | |
I love crepes
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11-07-2010, 04:03 PM | #129 | |
I love crepes
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11-23-2010, 12:39 AM | #130 |
mlallison61266
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This is the worst car buying experience I have ever had. I was all excited about my new rod until 3800 miles came along and the leader lines to the transmission broke leaking all the transmission fluid from my car. Now the car is slipping and the GM field rep Gordon Heist, the service manager Mike at Hampton Chevy, and Executive GM Krystal Hernandez give me no resolution. Needless to say, President Mark Ruess is an untouchable. Mr. Ruess, why wont you communicate with your unhappy customers? I got an email from a production person from Canada..the word is because there is a part shortage. They have even had to cut a shift on the line because of parts shortages. They'd rather keep the line going than deal with current sold problems. Face it, he already has our money. I tell you im so over this car issue. Hampton Chevy where I bought it even asked me to take it to another dealer...lol He's tired of me on his door step and Im just tired of the issues and the car at this point. Im not a shy person and have advertised this to every person I know in Hampton Roads. Im even looking into putting a billboard up on I64 next to Newport News airport exit. Featuring my Victory Red Camaro behind a big bright yellow lemon.
Thanks for letting me vent!! Michelle Allison |
12-19-2010, 07:16 AM | #131 | |
I love crepes
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Pete |
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12-19-2010, 11:46 PM | #132 | |
Drives: 2 SS Camaro white/ Orange stripes Join Date: Oct 2009
Location: Loretto Tennessee
Posts: 78
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12-21-2010, 07:10 PM | #133 |
It's a sickness!
Drives: '69 442 Vert Join Date: Dec 2009
Location: Florida
Posts: 1,319
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Well, CamaroPete really couldn't help me. He just regurgitated the same ole' crap that the customer service reps said. Hmmmmm........
Guess I gotta take this to the next level. I can't wait for these guys to get treated like we have. Don't worry GM reps... there will be a day for you to feel how we feel. Never underestimate karma. |
12-22-2010, 12:53 PM | #134 |
Drives: was a 2010 2SS/RS Join Date: Oct 2010
Location: north carolina
Posts: 169
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customer care can be a waste of time, I have escalated my case my self, thankfully a good family friend was a plant manager and due to his help Im now dealing with the executive offices in Detroit, so far things are moving good but I won't know what will be done about my turd until the holidays are over and I can get to a different dealer for a meeting with a gm rep and the service mgr.
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12-22-2010, 01:14 PM | #135 | |
I love crepes
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12-22-2010, 02:28 PM | #136 | |
Drives: 2010 Camaro 1SS Join Date: Aug 2009
Location: Lawton/Fort Sill, OK
Posts: 1,632
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It is on GM to prove the modification broke "the part". I do not know what the problem was so I cannot say anymore about it. Just for example if I put a CAI on the car and the electric windows do not work GM has to prove the CAI caused the fault and it must be proven. Just saying we will not cover it under warranty is BS and does follow the letter of the law. Luckily I have had only one problem and it was fixed under warranty but I cannot stand by and watch folks getting a load of BS handed to them. Just my opinion here.
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2010 Camaro 1SS Inferno Orange Magnusson Supercharger Installed and Tuned by ADM Performance, Roto Fab CAI IOM painted, MBRP Cat Back Exhaust, Barton Industries Short Shifter, Clear Image Headers, Pedders coilovers, BMR Front/Rear sway bars Trailing Arms and End Links, VMax ported TB
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12-22-2010, 08:12 PM | #137 |
It's a sickness!
Drives: '69 442 Vert Join Date: Dec 2009
Location: Florida
Posts: 1,319
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Here's the problem with that..... If you don't get the manual with the warranty restrictions until after the transaction was complete, then it's not part of the sales agreement / contract. The last document signed by a GM rep. says I have a warranty. GM outright refuses to either repair the vehicle or give me something in writing saying they won't.
GM has not found the problem, so it cannot be linked to the accessories. One or the other GM..... Either fix it or have the guts to put it in writing that you are not repairing the issue. |
12-22-2010, 08:34 PM | #138 |
Drives: 2010 Camaro 1SS Join Date: Aug 2009
Location: Lawton/Fort Sill, OK
Posts: 1,632
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I was agreeing with u toyaholic.
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2010 Camaro 1SS Inferno Orange Magnusson Supercharger Installed and Tuned by ADM Performance, Roto Fab CAI IOM painted, MBRP Cat Back Exhaust, Barton Industries Short Shifter, Clear Image Headers, Pedders coilovers, BMR Front/Rear sway bars Trailing Arms and End Links, VMax ported TB
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12-22-2010, 09:10 PM | #139 |
It's a sickness!
Drives: '69 442 Vert Join Date: Dec 2009
Location: Florida
Posts: 1,319
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Thanks, that's the way I took it. I was responding to the same post you did, I should have been more clear.
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12-23-2010, 09:39 AM | #140 | ||
I love crepes
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