Strut failure? - Page 2 - Camaro5 Chevy Camaro Forum / Camaro ZL1, SS and V6 Forums

29er · 05-31-2014, 06:58 PM

Quote:

Originally Posted by charlie46

The manager told the tech to put it on the left, but instead took it out for a took it drive if I would of known I would of joined him.

the best thing is to bring the mechanic with you and find a bump to replicate the sound. turn off radio and all accessories.

if the guy only works with, what he reads from your complaint, how can he reproduce or look for the sound you experience?

the more you tell him,like,at what speed, rain or shine; he'll be able to focus on your complaint.is it hard to steer after the bump?you loose control,of steering, noise from the front or back..

make that tech search and work hard to look for your problem.

Good luck.

charlie46 · 06-02-2014, 10:21 AM

Has any one hit their bump stops when you bottom out your suspension and what does it sound like ? Maybe that's the problem I'm having ? Sounds like the windshield is going to crack?

Ragnar · 06-03-2014, 03:17 PM

I set an appointment for someone to ride with me! I took the lead tech for a ride to the bumps that make the noise and he heard it! They want my car next week, appointment has been set, including a loaner! He said that they will get it fixed! I'll follow up when I know more.

charlie46 · 06-03-2014, 04:24 PM

Quote:

Originally Posted by wadewatkins3

I set an appointment for someone to ride with me! I took the lead tech for a ride to the bumps that make the noise and he heard it! They want my car next week, appointment has been set, including a loaner! He said that they will get it fixed! I'll follow up when I know more.

Yes please keep me posted!

Chevrolet Customer Svc · 06-03-2014, 07:55 PM

Quote:

Originally Posted by wadewatkins3

I set an appointment for someone to ride with me! I took the lead tech for a ride to the bumps that make the noise and he heard it! They want my car next week, appointment has been set, including a loaner! He said that they will get it fixed! I'll follow up when I know more.

Thanks for the update,

Great to hear that you have a ride along scheduled. Keep us up to date.

,

William R.
Chevrolet Customer Care

29er · 06-11-2014, 04:56 PM

did you resolve your problem????? need some follow up on this..

sdmbdad71 · 06-11-2014, 08:25 PM

Here's a TSB regarding the issue:

Document ID: 3405388
#PIC5819A
2013 Camaro Built After October 1, 2012

Condition / Concern

On vehicles built after October 1, 2012 a repetitive clicking or popping noise may be heard in the front of the vehicle at low speeds.

Recommendation / Instructions

Replace the front strut or struts. Parts have been revised and all old stock was purged.

IMPORTANT: Do NOT replace the upper mount - it is NOT the cause of the condition.

29er · 06-11-2014, 08:30 PM

wow! that's good to know. Thanks

Ragnar · 06-12-2014, 01:43 PM

My car is now at the dealership and I am in a rental! I expect to know additional information soon and will follow up!

Chevrolet Customer Svc · 06-12-2014, 07:50 PM

Quote:

Originally Posted by wadewatkins3

My car is now at the dealership and I am in a rental! I expect to know additional information soon and will follow up!

Glad you're in a rental!

Thanks for the information and keep us posted

.

William R.
Chevrolet Customer Care

Ragnar · 06-13-2014, 11:51 AM

I just got a call from the dealership, both struts are not working at all, the struts are blown out!!!!!!! I had 18 miles on the car when I hit a bump and got a loud bang. Replacement struts are on order and I should have the car back early next week.

GONIF · 06-13-2014, 03:57 PM

Quote:

Originally Posted by wadewatkins3

I just got a call from the dealership, both struts are not working at all, the struts are blown out!!!!!!! I had 18 miles on the car when I hit a bump and got a loud bang. Replacement struts are on order and I should have the car back early next week.

Must have been some big bump .

Chevrolet Customer Svc · 06-13-2014, 04:20 PM

Quote:

Originally Posted by wadewatkins3

I just got a call from the dealership, both struts are not working at all, the struts are blown out!!!!!!! I had 18 miles on the car when I hit a bump and got a loud bang. Replacement struts are on order and I should have the car back early next week.

Thanks for the update. Glad to hear your dealership was able to locate your vehicle issue and that replacement struts are on order. Please let us know once the repair is complete on your vehicle.

Regards,

Laura M
Chevrolet Customer Care

Ragnar · 06-13-2014, 05:05 PM

The bump is small, it is at a transition from asphalt to concrete! I can hit it at 14 mph and it is loud. I am not rough with my car at all, not just looking for bumps to hit! I drive the same roads every day for years. I was wondering if the car was strapped down very tight on the rail car. Not sure if they strap cars down all.

06-11-2014, 08:30 PM	#22
29er Drives: 14 1LE Garage King Join Date: Jan 2009 Location: MTL Posts: 1,519 View My Garage	wow! that's good to know. Thanks Last edited by 29er; 06-12-2014 at 05:19 PM.

06-02-2014, 10:21 AM	#16
charlie46 Drives: 2013 camaro 1le Join Date: Sep 2012 Location: staten island Posts: 451	Has any one hit their bump stops when you bottom out your suspension and what does it sound like ? Maybe that's the problem I'm having ? Sounds like the windshield is going to crack?

06-03-2014, 03:17 PM	#17
Ragnar Destroyed by flooding Drives: Wife's car Join Date: Mar 2014 Location: Louisiana Posts: 4,673	I set an appointment for someone to ride with me! I took the lead tech for a ride to the bumps that make the noise and he heard it! They want my car next week, appointment has been set, including a loaner! He said that they will get it fixed! I'll follow up when I know more.

06-11-2014, 04:56 PM	#20
29er Drives: 14 1LE Garage King Join Date: Jan 2009 Location: MTL Posts: 1,519 View My Garage	did you resolve your problem????? need some follow up on this..

06-11-2014, 08:25 PM	#21
sdmbdad71 Drives: 2013 VR 1SS/RS/1LE/NPP Join Date: Aug 2011 Location: Palm Coast, FL Posts: 182 View My Garage	Here's a TSB regarding the issue: Document ID: 3405388 #PIC5819A 2013 Camaro Built After October 1, 2012 Condition / Concern On vehicles built after October 1, 2012 a repetitive clicking or popping noise may be heard in the front of the vehicle at low speeds. Recommendation / Instructions Replace the front strut or struts. Parts have been revised and all old stock was purged. IMPORTANT: Do NOT replace the upper mount - it is NOT the cause of the condition.

06-12-2014, 01:43 PM	#23
Ragnar Destroyed by flooding Drives: Wife's car Join Date: Mar 2014 Location: Louisiana Posts: 4,673	My car is now at the dealership and I am in a rental! I expect to know additional information soon and will follow up!

06-13-2014, 11:51 AM	#25
Ragnar Destroyed by flooding Drives: Wife's car Join Date: Mar 2014 Location: Louisiana Posts: 4,673	I just got a call from the dealership, both struts are not working at all, the struts are blown out!!!!!!! I had 18 miles on the car when I hit a bump and got a loud bang. Replacement struts are on order and I should have the car back early next week.

06-13-2014, 05:05 PM	#28
Ragnar Destroyed by flooding Drives: Wife's car Join Date: Mar 2014 Location: Louisiana Posts: 4,673	The bump is small, it is at a transition from asphalt to concrete! I can hit it at 14 mph and it is loud. I am not rough with my car at all, not just looking for bumps to hit! I drive the same roads every day for years. I was wondering if the car was strapped down very tight on the rail car. Not sure if they strap cars down all.