Problem with 2012 V6 Transmission

[Jobu05]

So it has been a week and a half, and the dealership still has my Camaro. I got a call from them friday morning telling me the part was still not in, and that they did not have a clue when one would be available.

[trganey]

Originally Posted by Chevrolet Customer Svc

Please let us know how everything goes once serviced! We are here for any feedback that you may have.

Brandon
Chevrolet Customer Service

Thanks Brandon,

I actually got to go by the dealership yesterday. The tech drove it and agreed that it needs a torque converter. He said that they are on back order and not sure when one will be available. Even though they said that continuing to drive it would not cause any damage I will try to limit the miles till they can get the part in and make the repair. This is a fairly high volume dealer and they said that mine is the fourth one that they have had come in that needed a torque converter.

[Chevrolet Customer Svc]

Originally Posted by Jobu05

So it has been a week and a half, and the dealership still has my Camaro. I got a call from them friday morning telling me the part was still not in, and that they did not have a clue when one would be available.

I am sorry to hear of the parts delay you are experiencing. If you would like me to do more research and set up a case with customer service, I would be glad to do so. I would need your first and last name, address, phone number, VIN, mileage, and involved dealership.

I look forward to your correspondence.

Brandon
Chevrolet Customer Service

[mikec]

Got it back Monday. One day in the shop and it seems to be fixed......so far. I heard from the dealer that the torque converters are scarse these
days.
Good luck to everyone waiting.

[Jobu05]

Just got the call from the dealership that my car is ready, going to pick it up in about an hour.

[Chevrolet Customer Svc]

Originally Posted by Jobu05

Just got the call from the dealership that my car is ready, going to pick it up in about an hour.

Please let us know how everything went and is with your vehicle!

Brandon
Chevrolet Customer Service

[genealogynut54]

Just got a caller from my Chevrolet dealer that my car was ready. I brought it in this morning. I will pick it up in the morning and let you all know how it runs.

[Chevrolet Customer Svc]

Originally Posted by genealogynut54

Just got a caller from my Chevrolet dealer that my car was ready. I brought it in this morning. I will pick it up in the morning and let you all know how it runs.

Please let us know if you have any questions after you pick it up!

Brandon
Chevrolet Customer Service

[Carlas14]

I bought a 2012 Camaro RS in April with 10 miles on it. I now have 4200 miles and a torque converter that needs to be replaced. I'm told they don't know when I'll get one due to them being on a nationwide back order. Are you kidding me??? I am beyond frustrated!!! The service department put it in as a special order, so that the next one available will be mine. But, if it's a nationwide problem I would think service departments all over are doing the same thing. Is there a hotline to call and report this problem? How can they have a shortage on new car parts? Come on GM!!! Unfortunately, I just missed the "Love It or Return It" offer.

[Chevrolet Customer Svc]

Originally Posted by Carlas14

I bought a 2012 Camaro RS in April with 10 miles on it. I now have 4200 miles and a torque converter that needs to be replaced. I'm told they don't know when I'll get one due to them being on a nationwide back order. Are you kidding me??? I am beyond frustrated!!! The service department put it in as a special order, so that the next one available will be mine. But, if it's a nationwide problem I would think service departments all over are doing the same thing. Is there a hotline to call and report this problem? How can they have a shortage on new car parts? Come on GM!!! Unfortunately, I just missed the "Love It or Return It" offer.

I am sorry to hear of the frustrations you are experiencing. We do value you as a customer and we definitely appreciate your patience. If you would like me to set up a case with GM customer service, please send me your first and last name, address, phone number, VIN, mileage and involved dealership.

I look forward to your correspondence!

Brandon
Chevrolet Customer Service

[blk1234]

took mine in 7-26-12 torque converter bad.dealer at first said theres nothing wrong when they scanned it.i had to tell them to road test it.then they found the problem.there is a gm document on this web site that exactly describes the problem.which dealer couldnt find on there own.i had to give them the document number and so forth.dont let them bs you.there is a problem and they are aware of the torque converter issue.mine is a 2012 v6 3.6 automatic.

[Chevrolet Customer Svc]

Originally Posted by blk1234

took mine in 7-26-12 torque converter bad.dealer at first said theres nothing wrong when they scanned it.i had to tell them to road test it.then they found the problem.there is a gm document on this web site that exactly describes the problem.which dealer couldnt find on there own.i had to give them the document number and so forth.dont let them bs you.there is a problem and they are aware of the torque converter issue.mine is a 2012 v6 3.6 automatic.

blk1234,

We're happy to hear that your dealership was able to diagnose the issue you were having with your vehicle. Please let us know if you have any additional feedback!

Ashley (assisting Brandon)
Chevrolet Customer Service

[Sangiovese]

Can you please post the GM document number that refers to the torque converter issue? I am having the same problem and I would like to provide this information to my dealership. I have a 2012 Camaro, 6700 miles and am having the same stutter/acceleration issue around 35mph. Thank you.

[trganey]

Originally Posted by trganey

Thanks Brandon,

I actually got to go by the dealership yesterday. The tech drove it and agreed that it needs a torque converter. He said that they are on back order and not sure when one will be available. Even though they said that continuing to drive it would not cause any damage I will try to limit the miles till they can get the part in and make the repair. This is a fairly high volume dealer and they said that mine is the fourth one that they have had come in that needed a torque converter.

Received a call that the dealer has the parts to fix my car and will be droping it off on Tuesday afternoon. They are providing me with a rental while they repair mine. Will post up when I get it back.