Dealer Service Personnel - Camaro5 Chevy Camaro Forum / Camaro ZL1, SS and V6 Forums

Tomato · 10-02-2009, 01:49 PM

I swear that a job requirement for service advisers must read "Must have an IQ no higher than 50 to apply."

And it's worse now that there are fewer dealers around.

I apologize to any service folks that may be on this forum - you are obviously the smart ones. I just wish some of you worked around here.

Just needed to rant a bit. Simply trying to get my A6 in for the TSB reflash, and it's like talking to a bunch of monkeys. Even tried to talk about getting my break fluid swapped/flushed for Dot 4. That's like talking Polish to someone who only speaks Arabic.

Brown5150 · 10-04-2009, 12:25 PM

My dealership can't figure out how to put on the GFX for the 3rd time.:upset:

camaro5 · 10-04-2009, 02:51 PM

It's not that they're stupid, it's they don't give a damn.

Crappy warranty work does not pay their bills.

(Former service manager)

*The_Blur* · 10-04-2009, 03:43 PM

This is a pretty common problem in all fields of customer service and maintenance. If you just pay the guy to show up, then you get the guy to show up. Paying the minimum isn't just a legal requirement. If you pay the minimum for a worker to do the work, then they'll give the minimum effort to get the work done. A lot of times, the most profitable dealerships are the ones that have the cheapest labor, but that comes at the cost of turnover and poor results. People end up taking their work to other dealerships, but the original dealer keeps selling cars. It's a system that needs some investigation and reform.

slkric · 10-05-2009, 10:59 AM

Just be glad they did not damage your car. I took mine in to have the spoiler bolts tightened (one fell off in the trunk lid) and when I got it back, I had a scratch in the bumper, one on the side of the lid and a fastener missing from the carpet on the lid.

Took it back, had two people say they did not do it, then blamed me.

Will not be going back!!!

Brokinarrow · 10-05-2009, 02:30 PM

Quote:

Originally Posted by slkric

Just be glad they did not damage your car. I took mine in to have the spoiler bolts tightened (one fell off in the trunk lid) and when I got it back, I had a scratch in the bumper, one on the side of the lid and a fastener missing from the carpet on the lid.

Took it back, had two people say they did not do it, then blamed me.

Will not be going back!!!

Guess the lesson learned (the hard way) from this is to take photos of your car before you take it in. Or maybe once it gets there, right before they start working on it...

10-02-2009, 01:49 PM	#1
Tomato G-Force Addict Drives: 2010 SS/RS A6 Join Date: Jul 2009 Location: Escalon, CA Posts: 196	Dealer Service Personnel I swear that a job requirement for service advisers must read "Must have an IQ no higher than 50 to apply." And it's worse now that there are fewer dealers around. I apologize to any service folks that may be on this forum - you are obviously the smart ones. I just wish some of you worked around here. Just needed to rant a bit. Simply trying to get my A6 in for the TSB reflash, and it's like talking to a bunch of monkeys. Even tried to talk about getting my break fluid swapped/flushed for Dot 4. That's like talking Polish to someone who only speaks Arabic.

10-04-2009, 12:25 PM	#2
Brown5150 #17,149 Drives: 2010 Camaro 2SS Join Date: Aug 2009 Location: Oakdale, Calif Posts: 125 View My Garage	My dealership can't figure out how to put on the GFX for the 3rd time.:upset: __________________

10-04-2009, 02:51 PM	#3
camaro5 Drives: X-15 Velocipede Join Date: Mar 2008 Location: SW Florida Posts: 4,637	It's not that they're stupid, it's they don't give a damn. Crappy warranty work does not pay their bills. (Former service manager) __________________ Go from the presence of a foolish man, when thou perceivest not in him the lips of knowledge General Motors ASEP, A.S. Automotive Technology, Telecommunications Specialist, CISCO Network Engineer STANDARD DISCLAIMER camaro5 is furnishing this information "as is". camaro5 does not provide any warranty of the information whatsoever, whether express, implied, or statutory, including, but not limited to, any warranty of merchantability or fitness for a particular purpose or any warranty that the contents of the information will be error-free.

10-04-2009, 03:43 PM	#4
The_Blur Moderator Drives: 2018 Harley-Davidson Street Bob Join Date: Nov 2007 Location: San Diego Posts: 14,769	This is a pretty common problem in all fields of customer service and maintenance. If you just pay the guy to show up, then you get the guy to show up. Paying the minimum isn't just a legal requirement. If you pay the minimum for a worker to do the work, then they'll give the minimum effort to get the work done. A lot of times, the most profitable dealerships are the ones that have the cheapest labor, but that comes at the cost of turnover and poor results. People end up taking their work to other dealerships, but the original dealer keeps selling cars. It's a system that needs some investigation and reform. __________________ RDP Motorsport//GEN5DIY//Cultrag Performance//JPSS//Rodgets Chevrolet// Operation Demon//Buy at Invoice//RACECARWEAR RESPECT ALL CARS. LOVE YOUR OWN. warn 145:159 ban

Similar Threads
Thread	Thread Starter	Forum	Replies	Last Post
How Can I Report A Dishonest Dealer to GM?	usmcjlp	Camaro Price \| Ordering \| Tracking \| Dealers Discussions	31	08-07-2009 08:56 PM
My Dealer says Your Dealers are all ripping you off!	Captain Awesome	Camaro Price \| Ordering \| Tracking \| Dealers Discussions	59	06-08-2009 10:44 AM
Dealer Allocations	rays	Camaro Price \| Ordering \| Tracking \| Dealers Discussions	1	05-22-2009 02:35 AM
Titling Service	Croathlete	Camaro Price \| Ordering \| Tracking \| Dealers Discussions	24	03-12-2009 07:28 AM

10-05-2009, 10:59 AM	#5
slkric Drives: 2010 Camaro SIM 2LT/RS A6 Join Date: Apr 2009 Location: NorCal Posts: 15	Just be glad they did not damage your car. I took mine in to have the spoiler bolts tightened (one fell off in the trunk lid) and when I got it back, I had a scratch in the bumper, one on the side of the lid and a fastener missing from the carpet on the lid. Took it back, had two people say they did not do it, then blamed me. Will not be going back!!!