Coincidental alignment & balance or did my dealer drop the ball? - Camaro5 Chevy Camaro Forum / Camaro ZL1, SS and V6 Forums

cwahl · 10-02-2013, 11:40 PM

Good Evening Guys,I'm looking for a bit of feedback from all of you great forum members out there. My 2011 Camaro SS was smelling like fuel at idle and having a rough time starting so I took it to my local dealer to have them check it out as I know I'm under warranty. Low and behold ... at a whopping 13,500 miles my car's fuel pump apparently needed to be replaced... Fast forwarding... I picked my car up from the dealer and instantly noticed a little left to right play in my steering wheel that increased as I accelerated. I took my car back letting them know that something was wrong, and they came back to me saying that I need an alignment and my tires need to be load-balanced.... and that they were not going to cover it and that they were not at fault as this is a regular service item. I'm taken back right now as ... when I dropped the car off this problem wasn't there at all and now they want $250 bucks to get it taken care of...*Is it just a sudden case of really bad coincidence that went bad when I didn't have my car or is my dealer seriously trying to take advantage of me?

JusticePete · 10-03-2013, 09:42 PM

requires the rear sub-frame to be dropped. We need to know which fuel pump was replaced. Was it in the tank or the high pressure pump?

cwahl · 10-04-2013, 12:57 PM

It was the in-tank. I know the operations procedures have an alignment included in them that was not performed. I don't see why they suggested I foot the bill for that.

JusticePete · 10-04-2013, 09:42 PM

Quote:

Originally Posted by cwahl

It was the in-tank. I know the operations procedures have an alignment included in them that was not performed. I don't see why they suggested I foot the bill for that.

Exactly. Walk them through that and explain they owe you an alignment. If they are not cooperative send a PM to Chevrolet Customer Svc here on C5.

10-02-2013, 11:40 PM	#1
cwahl Drives: 2011 Camaro SS1 RS M6 Join Date: Sep 2011 Location: Scottsdale, Az Posts: 102	Coincidental alignment & balance or did my dealer drop the ball? Good Evening Guys,I'm looking for a bit of feedback from all of you great forum members out there. My 2011 Camaro SS was smelling like fuel at idle and having a rough time starting so I took it to my local dealer to have them check it out as I know I'm under warranty. Low and behold ... at a whopping 13,500 miles my car's fuel pump apparently needed to be replaced... Fast forwarding... I picked my car up from the dealer and instantly noticed a little left to right play in my steering wheel that increased as I accelerated. I took my car back letting them know that something was wrong, and they came back to me saying that I need an alignment and my tires need to be load-balanced.... and that they were not going to cover it and that they were not at fault as this is a regular service item. I'm taken back right now as ... when I dropped the car off this problem wasn't there at all and now they want $250 bucks to get it taken care of...*Is it just a sudden case of really bad coincidence that went bad when I didn't have my car or is my dealer seriously trying to take advantage of me? __________________ BOO4OSU is a 2011 Camaro SS1/ RS LS3 M6 equipped with an SLP short throw shifter, ADM Race CAI and skoop kit, Rotoform washer relocation kit. Taylor 10.4 mm wires, SLP SS badge kit, ARH Headers & Full ARH Exhaust, 2SS center gauges and steering wheel controls from GM, Fore Performance Fuel System, Pegasus Solid Subframe Bushings, Bilstein B 16 Coil Overs, z28 shock bushings, Full Hotchkis Sport Suspension, and Stainless Brake Lines. Tuned by Cordes Performance- Tempe, Az (407 WHP and 407 WTQ).

10-04-2013, 12:57 PM	#3
cwahl Drives: 2011 Camaro SS1 RS M6 Join Date: Sep 2011 Location: Scottsdale, Az Posts: 102	It was the in-tank. I know the operations procedures have an alignment included in them that was not performed. I don't see why they suggested I foot the bill for that. __________________ BOO4OSU is a 2011 Camaro SS1/ RS LS3 M6 equipped with an SLP short throw shifter, ADM Race CAI and skoop kit, Rotoform washer relocation kit. Taylor 10.4 mm wires, SLP SS badge kit, ARH Headers & Full ARH Exhaust, 2SS center gauges and steering wheel controls from GM, Fore Performance Fuel System, Pegasus Solid Subframe Bushings, Bilstein B 16 Coil Overs, z28 shock bushings, Full Hotchkis Sport Suspension, and Stainless Brake Lines. Tuned by Cordes Performance- Tempe, Az (407 WHP and 407 WTQ).

10-03-2013, 09:42 PM	#2
JusticePete Drives: Camaro Justice Join Date: Jun 2007 Location: Virginia Posts: 20,174	requires the rear sub-frame to be dropped. We need to know which fuel pump was replaced. Was it in the tank or the high pressure pump?