local 5th bow repair? - Camaro5 Chevy Camaro Forum / Camaro ZL1, SS and V6 Forums

SSmyers · 02-20-2015, 01:38 PM

I live in South East Kansas and my 5th bow is bent. I am wondering if anyone on here would know of a certified dealership close to me that has any experience with this. I went to a local dealer yesterday and was told they had never done convertible repair work and probably didn't want to. Any help would be great

Jfoster · 02-20-2015, 04:29 PM

Wow, everyone says they corrected the later '12 on up. I'm sorry I don't leave near you and could recommend a good shop. Red River in Bossier City, La. did ours and was very pleased with their work, but its probably not feasable to drive that far. But atleast your dealer was honest and upfront and their probably right, you wouldn't want them experimenting on yours or let it sit for a two weeks hoping you'd get frustrated and come and get it.

SSmyers · 02-21-2015, 08:17 AM

Sorry didn't realize I hadn't update this thing. I traded down to a 2012 that was first sold in nov. 2011. Lowered the monthly by a few hundred and saved a few thousand on interest and got the manual instead of an auto. Had the car two weeks and when i put the top up one day that #5 bow bent.

Jfoster · 02-21-2015, 10:54 AM

Ok, fwiw, I went to five or six dealers around La. asking if they had knowledge of repairing the bow in ours and only two acknowledged they had a tech that was familiar with replacing the bow etc. Red River Chev was one, the other one wouldn't work on it cause they didn't sell it. It does pay to ask around, time consuming and stupid on GM's part, but it is what it is. The thing is it can be repaired correctly and be trouble free if done right, don't get discouraged.

SSmyers · 02-23-2015, 07:43 AM

The whole thing is just leaving a bad taste in my mouth towards the car it only has 11,500 miles and imo shouldn't have this issue at all. And chevy should be doing everything it can to fix it. My local dealer is capable of fixing but won't do it as warranty work. The customer service that is supposed to help on here has just told me to take it to another shop and see if they will sign off on it being a defective part and not user error.

pony · 02-23-2015, 08:58 AM

You're the second person I heard state that dealerships are refusing to repair as warranty work. Another person told me that GM tech support told the dealership that this was a "wear and tear" item and wouldn't be covered. That's BS. I had mine replaced under warranty so they shouldn't be able to change their position. I'd keep pushing this with GM Customer Support until you get a favorable result. This is a "known" issue.

Angrybird 12 · 02-23-2015, 09:03 AM

Quote:

Originally Posted by Jfoster

Ok, fwiw, I went to five or six dealers around La. asking if they had knowledge of repairing the bow in ours and only two acknowledged they had a tech that was familiar with replacing the bow etc. Red River Chev was one, the other one wouldn't work on it cause they didn't sell it. It does pay to ask around, time consuming and stupid on GM's part, but it is what it is. The thing is it can be repaired correctly and be trouble free if done right, don't get discouraged.

They cannot refuse to work on it because they didn't sell it. Its a factory warranty, not a dealer warranty. If its a Chevy dealer they are required to accept it for service. Now they may put you on low priority but they cannot flat out refuse to work on it.

Jfoster · 02-23-2015, 09:48 AM

After the service dept. looked at it the service writer said we'll order the parts and set up an appointment. They never called back and every time I called them they would say we're still waiting on parts. That went on for three weeks. Afterwards I found out how they operate. They were notorious for parking vehicles in the back lot for several weeks if it wasn't sold by them. Tommy Stewart Chevy. Natchitoches La. Would they eventually do the warranty work....probably before they got into the lemon laws time frame.

Jfoster · 02-23-2015, 09:55 AM

Quote:

Originally Posted by SSmyers

The whole thing is just leaving a bad taste in my mouth towards the car it only has 11,500 miles and imo shouldn't have this issue at all. And chevy should be doing everything it can to fix it. My local dealer is capable of fixing but won't do it as warranty work. The customer service that is supposed to help on here has just told me to take it to another shop and see if they will sign off on it being a defective part and not user error.

I agree with you on the warranty, even though it went out two months ago I would hope Gm would step up since it was a known defect. Maybe you can get them to meet you half way and either cover the parts or labor charges.

02-20-2015, 01:38 PM	#1
SSmyers Drives: 2013 2SS Convertible Camaro Join Date: May 2014 Location: Parsons Kansas Posts: 38 View My Garage	local 5th bow repair? I live in South East Kansas and my 5th bow is bent. I am wondering if anyone on here would know of a certified dealership close to me that has any experience with this. I went to a local dealer yesterday and was told they had never done convertible repair work and probably didn't want to. Any help would be great

02-20-2015, 04:29 PM	#2
Jfoster Drives: 2016 GT vert. Join Date: Jul 2013 Location: La Posts: 198	Wow, everyone says they corrected the later '12 on up. I'm sorry I don't leave near you and could recommend a good shop. Red River in Bossier City, La. did ours and was very pleased with their work, but its probably not feasable to drive that far. But atleast your dealer was honest and upfront and their probably right, you wouldn't want them experimenting on yours or let it sit for a two weeks hoping you'd get frustrated and come and get it.

02-21-2015, 08:17 AM	#3
SSmyers Drives: 2013 2SS Convertible Camaro Join Date: May 2014 Location: Parsons Kansas Posts: 38 View My Garage	Sorry didn't realize I hadn't update this thing. I traded down to a 2012 that was first sold in nov. 2011. Lowered the monthly by a few hundred and saved a few thousand on interest and got the manual instead of an auto. Had the car two weeks and when i put the top up one day that #5 bow bent.

02-21-2015, 10:54 AM	#4
Jfoster Drives: 2016 GT vert. Join Date: Jul 2013 Location: La Posts: 198	Ok, fwiw, I went to five or six dealers around La. asking if they had knowledge of repairing the bow in ours and only two acknowledged they had a tech that was familiar with replacing the bow etc. Red River Chev was one, the other one wouldn't work on it cause they didn't sell it. It does pay to ask around, time consuming and stupid on GM's part, but it is what it is. The thing is it can be repaired correctly and be trouble free if done right, don't get discouraged.

02-23-2015, 07:43 AM	#5
SSmyers Drives: 2013 2SS Convertible Camaro Join Date: May 2014 Location: Parsons Kansas Posts: 38 View My Garage	The whole thing is just leaving a bad taste in my mouth towards the car it only has 11,500 miles and imo shouldn't have this issue at all. And chevy should be doing everything it can to fix it. My local dealer is capable of fixing but won't do it as warranty work. The customer service that is supposed to help on here has just told me to take it to another shop and see if they will sign off on it being a defective part and not user error.

02-23-2015, 08:58 AM	#6
pony Drives: 2011 2SS Convert; Color RJT Join Date: Sep 2009 Location: Nebraska Posts: 722	You're the second person I heard state that dealerships are refusing to repair as warranty work. Another person told me that GM tech support told the dealership that this was a "wear and tear" item and wouldn't be covered. That's BS. I had mine replaced under warranty so they shouldn't be able to change their position. I'd keep pushing this with GM Customer Support until you get a favorable result. This is a "known" issue.

02-23-2015, 09:48 AM	#8
Jfoster Drives: 2016 GT vert. Join Date: Jul 2013 Location: La Posts: 198	After the service dept. looked at it the service writer said we'll order the parts and set up an appointment. They never called back and every time I called them they would say we're still waiting on parts. That went on for three weeks. Afterwards I found out how they operate. They were notorious for parking vehicles in the back lot for several weeks if it wasn't sold by them. Tommy Stewart Chevy. Natchitoches La. Would they eventually do the warranty work....probably before they got into the lemon laws time frame.