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06-27-2019, 02:31 PM
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#1 |
 Drives: 2004 Honda Civic+2011 Camaro 2SS Join Date: Sep 2013
Location: South Vienna OH
Posts: 396
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Dealer won't give service records?
My grandpa passed and I have his 2012 Buick Regal GS now. 33k miles, always serviced at dealer. Went to the dealer about a service bulletin on it as the brake pedal sticks and the bulletin says to replace the brake pedal assembly. This is on a wide range of GM cars so not sure why it wasn't a recall.
Guy tells me it won't be covered, so I ask for a price and he says he can't give one because it may not be the problem and needs to diagnose the car. Tell him to quote me as it is so I have a ballpark (i know thats the problem). Pedal assembly quoted at $137 but no price for labor as he said he needs to talk to mechanic? 4 hours have gone by and still no call. Asked him to print out a copy of service records on the car and he said well your grandpa should already have them. What?! Hit print. He says he will "work on it" and get back to me Is this normal? |
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06-27-2019, 02:36 PM
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#2 |
          
Drives: 23 LT1/22 Colorado TB/69 Chevelle Join Date: Jun 2006
Location: Greenville, Tx
Posts: 4,970
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Find a new dealer or call the service manager. That service advisor is an asshole.
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06-27-2019, 02:52 PM
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#3 |
Drives: 2017 SS 1LE, 2017 Volt, 2013 Pilot Join Date: May 2014
Location: Colorado
Posts: 4,274
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Your car records are just as important as your haircut records. If this PII information gets into the wrong hands that dealer could be liable for huge dollars. I mean talk about Identity Theft, someone driving around the same car with the same oil and the driver has the same haircut as you!!!
Major PR scandal!
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2017 SS 1LE | HBM | Vortech V3-Si supercharger (620RWHP and 575ft lbs) | PDR | Black Bowties | Illuminated Front Black Bowtie | Illuminated Door Sills | Smoked Tails | vented seats mod
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06-27-2019, 02:52 PM
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#4 | |
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Drives: 2017 Camaro ZL1 Join Date: Aug 2018
Location: Bel Air, MD
Posts: 319
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Quote:
He's a miserable human being and likes to take it out on customers.
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'17 Camaro ZL1 M6
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06-27-2019, 04:09 PM
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#5 | |
Drives: Race Car Join Date: Sep 2009
Location: Seffner, FL
Posts: 6,226
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Quote:
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06-27-2019, 05:43 PM
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#6 |
 Drives: 2013 2SS/RS, CRT, DPE, Short Throw Join Date: Jan 2013
Location: Dallas, TX
Posts: 14
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Go online and leave a 1-star review for them as well and call him out by name. I had a dealership call me one day falling all over themselves to figure out how to make me happy and remove the review once.
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06-27-2019, 05:48 PM
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#7 |
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Drives: 2013 / 2SS / RS / L99 Join Date: Feb 2009
Location: Tennessee
Posts: 827
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New Dealer.
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06-27-2019, 06:32 PM
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#8 |
Drives: 2017 Camaro ZL1 Coupe Join Date: May 2016
Location: Georgia
Posts: 5,813
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No it’s not normal! Find another dealer if one is near you.
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ZL1 Coupe, PDR, Exposed carbon fiber hood insert, My Link with Nav, M6 6 speed and Silver Ice Metallic. Mods done: ceramic window tint, GM Accessories Camaro floor mats and Roto-Fab CAI.
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06-27-2019, 06:35 PM
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#9 |
Drives: 2017 Camaro 1SS M6 Join Date: Apr 2015
Location: Indy
Posts: 2,460
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Will all GM dealers have access to the service history on a given GM car (for all service performed under warranty or otherwise at a GM dealership)?
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2017 Camaro 1SS, M6, Hurst shifter, Hyper Blue, NPP, Gray Split Spoke Wheels
Best 1/4 Mile: 12.24 @ 115.9 mph |
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06-27-2019, 06:42 PM
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#10 |
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Drives: 2017 Camaro ZL1 Coupe Join Date: May 2016
Location: Georgia
Posts: 5,813
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I’m pretty sure on the recall for his Buick he will have to go to a Buick dealer. Maybe Gearhead SS(Jeff)can chime in on your question as he works for GM.
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ZL1 Coupe, PDR, Exposed carbon fiber hood insert, My Link with Nav, M6 6 speed and Silver Ice Metallic. Mods done: ceramic window tint, GM Accessories Camaro floor mats and Roto-Fab CAI.
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06-27-2019, 08:03 PM
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#11 |
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Go straight to the General Manager of the Dealership and voice your concerns. If that does not work find another dealership!
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06-30-2019, 02:38 AM
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#12 | |
 
Drives: 2017 2SS M6 Join Date: Jun 2013
Location: WNY
Posts: 7,070
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Quote:
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real ZL1 wheels and brakes, 285/305 Michelin Pilot Super Sports, Pray ported Intake manifold, Soler Throttle Body, Rotofab intake, EFI Tuning Flex fuel kit, full American Racing Headers Exhaust, 1 7/8" w/ cats H pipe and mufflers. Full 1LE suspension, with BMR adjustable sway bars and links, GM aluminum cradle bushings, Hurst shifter with lighter reverse spring, TWM shifter knob, Tick level 1 transmission. I should have bought a ZL1
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06-30-2019, 08:01 AM
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#13 |
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Wow, some people are complete idiots. Where has customer service gone?
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06-30-2019, 11:25 AM
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#14 |
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Drives: 2017 Camaro ZL1 Coupe Join Date: May 2016
Location: Georgia
Posts: 5,813
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Customer service has gone down the toilet!
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ZL1 Coupe, PDR, Exposed carbon fiber hood insert, My Link with Nav, M6 6 speed and Silver Ice Metallic. Mods done: ceramic window tint, GM Accessories Camaro floor mats and Roto-Fab CAI.
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