GM cancelled my accessory order - Camaro5 Chevy Camaro Forum / Camaro ZL1, SS and V6 Forums

Burnt_RS · 06-08-2010, 10:47 PM

I had the accessory 4-pack gauges on order through my dealer (who is not at fault at all in this, they have been very helpful). I was notified the other day, by my dealer, that my order had been removed by GM. Can they do that? After talking with my dealer about the reasoning for the cancellation, there was no concrete reason but thought it might have to due with 2011 production using up lots of these gauges. My dealer is still waiting to hear back from GM as to the real reason for the cancelled order, so I am patiently waiting for the line of BS that they give my dealer. What should I do? Anyone else have this happen to them?

If GM wants to sell parts then they better deal with this soon, because they are going to make one unhappy customer very soon. The accessory gauges were listed, so I ordered them, then the order was cancelled. What kind of message is this sending to the consumer? Especially with no explanation...

Is this something that, dare I say it, Ford or Chrysler would do? I doubt it. Lets go GM, I want my gauges...

danifox · 06-08-2010, 11:01 PM

That sucks... why didn't you go here to buy em? http://chevypartsplus.com/index.php/...-c-1_2441_2594

I believe they're much cheaper than the ones on the GM site. They canceled your order but they didn't charge you right? Or did they keep the money?

~Stacy~ · 06-08-2010, 11:10 PM

Gmpartsdirect.com! I ordered my exhaust, subs, tails, and grille through them. Everything came within 2 weeks and I was a happy camper. I saved ALOT of money but then spent the extra money giving back to the dealership for their labor for me

I just ordered a few parts thru the gmhouse and I'm hoping that everything turns out good since I'm a new customer

trm0002 · 06-08-2010, 11:11 PM

Contact one of the forum dealer "regulars". They'll give it to you straight.

CamaroScotty
little_bank_robber (Anna)
BeckyD@RodgersChevrolet

Burnt_RS · 06-08-2010, 11:13 PM

I need the CDN set, for kph, so the ones on that site don't work for me. Thanks tho.

No, they didn't charge me up front for the gauges. My dealer gives me a good price, they aren't charging me list price.

trm0002 · 06-08-2010, 11:16 PM

Quote:

Originally Posted by Burnt_RS

I need the CDN set, for kph, so the ones on that site don't work for me. Thanks tho.

No, they didn't charge me up front for the gauges. My dealer gives me a good price, they aren't charging me list price.

Can't you just divide everything by .6 in your head on the fly?

danifox · 06-08-2010, 11:16 PM

Quote:

Originally Posted by Burnt_RS

I need the CDN set, for kph, so the ones on that site don't work for me. Thanks tho.

No, they didn't charge me up front for the gauges. My dealer gives me a good price, they aren't charging me list price.

OHHHH fuzz, you live in the motherland Canada... that stinks.

Burnt_RS · 06-09-2010, 10:32 AM

Anyone know where else to order the gauges for kph? Im hoping GM will allow my dealer to place the order again.

GaryTucker · 06-09-2010, 11:11 AM

GM will cancel orders that may have been "hanging" for awhile. Not sure if you are in that boat. Usually the order goes production, replacement parts (warranty), non-replacement part orders. The first two can switch places depending on the item-I've seen GM pull an LS engine out of the production queue to take care of a car with a blown motor in a service department.

Burnt_RS · 06-09-2010, 11:43 AM

Im not sure if my order was 'hanging' for long. The order was in for around a week I believe. Then it was cancelled without notification or reasoning to the dealer.

sask-man · 06-09-2010, 11:45 AM

Quote:

Originally Posted by Burnt_RS

Anyone know where else to order the gauges for kph? Im hoping GM will allow my dealer to place the order again.

I ordered mine just after I ordered my car (1SS) but didnt realise the stock guages WILL NOT WORK unless you can find the adpater harness (It does NOT come with one from GM!) I paid $660.00 (included the entire consol, gauges, traction switch and acc plug. The adapter harness goes from the gauges into the main harness near the E-Brake.

Luckily I found a guy here on the forum who was able to make me that adapter harness, used the plug from the stock gauges and they work fine!

For some reason you can order the "Kit" in the USA which does come with that adapter harness, but you cannot order the KIT here in Canada, nor will anyone sell you just the harness from GM..trust me I scoured for several weeks, even calling GM and talking to everyone short of the CEO!

Burnt_RS · 06-09-2010, 11:58 AM

This is the part number for the V6 M6 kph (92247190) with list price at $529.82+ taxes. It has been verified through 3 dealers as an accessory kit, not a replacement part for 2LT or 2SS cars. This might be the difference between what you ordered and what Im trying to order, or is it?

sask-man · 06-09-2010, 12:44 PM

Now I could be wrong but as far as I know the KIT is NOT available in Canada. It may be in the catalogue but will not be sold from when I talked to GM. They have NO future sale date for it.

The kit will come as seperate pieces. The Trim, then the 4 gauages, and the special "T" harness. You will have to reuse your traction control switch, accessory plug and the harness from those. You will have to find a way to secure the gauges to the trim piece (most use pull ties) That also seemed high for the KIT as most in the states are selling for almost $200 less than that.

I hope you can get it, but for some reason Canada seems to be off the loop on this item

REDGEM · 06-09-2010, 04:50 PM

Many car/truck assembly plants will do a "help out" to make sure that a down vehicle receives a critical part by moving a production unit backward. This is usually done when all other option have failed and all dealers have been culled by the service division just in case they purchased the part and have it on their shelf. The opposite is true when the plant runs dry on parts that service parts has stockpiled in their warehouses. Service parts does a help out for the plant. That is just good business. This might have caused your issue. Dealers have to put a special flag on parts that are causing car/truck down situations. If the part is not in that category, then perhaps GM pulled all available parts from service and their vendor to fill their line volumes needed to keep from doing retrofits after build.

Okay, and it could also have been a fat fingered mistake! It serves no purpose to the business unit to cancel orders for no reason.

06-08-2010, 10:47 PM	#1
Burnt_RS Drives: '10 1LT/RS Join Date: Apr 2010 Location: Canada Posts: 610	GM cancelled my accessory order I had the accessory 4-pack gauges on order through my dealer (who is not at fault at all in this, they have been very helpful). I was notified the other day, by my dealer, that my order had been removed by GM. Can they do that? After talking with my dealer about the reasoning for the cancellation, there was no concrete reason but thought it might have to due with 2011 production using up lots of these gauges. My dealer is still waiting to hear back from GM as to the real reason for the cancelled order, so I am patiently waiting for the line of BS that they give my dealer. What should I do? Anyone else have this happen to them? If GM wants to sell parts then they better deal with this soon, because they are going to make one unhappy customer very soon. The accessory gauges were listed, so I ordered them, then the order was cancelled. What kind of message is this sending to the consumer? Especially with no explanation... Is this something that, dare I say it, Ford or Chrysler would do? I doubt it. Lets go GM, I want my gauges...

06-08-2010, 11:01 PM	#2
danifox Gulf Coast Camaro Family Drives: Rally Yellow Camaro Soon... Join Date: May 2010 Location: spring hill, fl Posts: 101	That sucks... why didn't you go here to buy em? http://chevypartsplus.com/index.php/...-c-1_2441_2594 I believe they're much cheaper than the ones on the GM site. They canceled your order but they didn't charge you right? Or did they keep the money? __________________ Foxy-Megan

06-08-2010, 11:11 PM	#4
trm0002 VIN #2G1FT1EW6A9100074 Drives: 2010 CAMARO 2SS/RS RJT VIN 00074 Join Date: Oct 2008 Location: Buffalo,NY 'burbs Posts: 4,216	Contact one of the forum dealer "regulars". They'll give it to you straight. CamaroScotty little_bank_robber (Anna) BeckyD@RodgersChevrolet __________________

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06-08-2010, 11:10 PM	#3
~Stacy~ Banned Drives: Car Join Date: Jan 2010 Location: None Posts: 5,113	Gmpartsdirect.com! I ordered my exhaust, subs, tails, and grille through them. Everything came within 2 weeks and I was a happy camper. I saved ALOT of money but then spent the extra money giving back to the dealership for their labor for me I just ordered a few parts thru the gmhouse and I'm hoping that everything turns out good since I'm a new customer

06-08-2010, 11:13 PM	#5
Burnt_RS Drives: '10 1LT/RS Join Date: Apr 2010 Location: Canada Posts: 610	I need the CDN set, for kph, so the ones on that site don't work for me. Thanks tho. No, they didn't charge me up front for the gauges. My dealer gives me a good price, they aren't charging me list price.

06-09-2010, 10:32 AM	#8
Burnt_RS Drives: '10 1LT/RS Join Date: Apr 2010 Location: Canada Posts: 610	Anyone know where else to order the gauges for kph? Im hoping GM will allow my dealer to place the order again.

06-09-2010, 11:11 AM	#9
GaryTucker Drives: 09 Vette GT1, 06 350Z, 82 MSE Join Date: Jul 2009 Location: Oklahoma Posts: 573	GM will cancel orders that may have been "hanging" for awhile. Not sure if you are in that boat. Usually the order goes production, replacement parts (warranty), non-replacement part orders. The first two can switch places depending on the item-I've seen GM pull an LS engine out of the production queue to take care of a car with a blown motor in a service department.

06-09-2010, 11:43 AM	#10
Burnt_RS Drives: '10 1LT/RS Join Date: Apr 2010 Location: Canada Posts: 610	Im not sure if my order was 'hanging' for long. The order was in for around a week I believe. Then it was cancelled without notification or reasoning to the dealer.

06-09-2010, 11:58 AM	#12
Burnt_RS Drives: '10 1LT/RS Join Date: Apr 2010 Location: Canada Posts: 610	This is the part number for the V6 M6 kph (92247190) with list price at $529.82+ taxes. It has been verified through 3 dealers as an accessory kit, not a replacement part for 2LT or 2SS cars. This might be the difference between what you ordered and what Im trying to order, or is it?

06-09-2010, 12:44 PM	#13
sask-man Sask-man from Sask Drives: 2010 1SSRS M6 Black of course! Join Date: Aug 2009 Location: Saskatchewan Canada Posts: 312 View My Garage	Now I could be wrong but as far as I know the KIT is NOT available in Canada. It may be in the catalogue but will not be sold from when I talked to GM. They have NO future sale date for it. The kit will come as seperate pieces. The Trim, then the 4 gauages, and the special "T" harness. You will have to reuse your traction control switch, accessory plug and the harness from those. You will have to find a way to secure the gauges to the trim piece (most use pull ties) That also seemed high for the KIT as most in the states are selling for almost $200 less than that. I hope you can get it, but for some reason Canada seems to be off the loop on this item

06-09-2010, 04:50 PM	#14
REDGEM Drives: Red Jewel Tint 2010 Camaro SS/RS Join Date: Apr 2010 Location: Indiana Posts: 30	Many car/truck assembly plants will do a "help out" to make sure that a down vehicle receives a critical part by moving a production unit backward. This is usually done when all other option have failed and all dealers have been culled by the service division just in case they purchased the part and have it on their shelf. The opposite is true when the plant runs dry on parts that service parts has stockpiled in their warehouses. Service parts does a help out for the plant. That is just good business. This might have caused your issue. Dealers have to put a special flag on parts that are causing car/truck down situations. If the part is not in that category, then perhaps GM pulled all available parts from service and their vendor to fill their line volumes needed to keep from doing retrofits after build. Okay, and it could also have been a fat fingered mistake! It serves no purpose to the business unit to cancel orders for no reason.