Good news, bad news... - Camaro5 Chevy Camaro Forum / Camaro ZL1, SS and V6 Forums

93B4C · 05-09-2013, 03:01 PM

Bad news first, that way you have something to look forward to. Took her out of storage a couple weeks ago, maybe drove 15-20 miles. Took her out again for a spin, steering didn't feel right, wheel was tugging at low speed. Off to the dealer yesterday, got the call today. The power steering rack assembly is cracked. HUH? 382 miles on her. No, not 13382, not 1382, 382.

Good news; dealership opened a case with GM, new rack assembly is on order, all covered under warranty.

TooCool5 · 05-09-2013, 05:52 PM

That's an odd duck problem...

Chevrolet Customer Svc · 05-10-2013, 09:31 AM

Quote:

Originally Posted by 93B4C

Bad news first, that way you have something to look forward to. Took her out of storage a couple weeks ago, maybe drove 15-20 miles. Took her out again for a spin, steering didn't feel right, wheel was tugging at low speed. Off to the dealer yesterday, got the call today. The power steering rack assembly is cracked. HUH? 382 miles on her. No, not 13382, not 1382, 382.

Good news; dealership opened a case with GM, new rack assembly is on order, all covered under warranty.

Greetings 93B4C,

Sincere apologies for what you experienced with the steering, and later finding out the rack assembly was cracked. That sounded like a odd and displeasing situation. I'm delighted to hear a case was opened and the work will be repaired and covered at no cost to you. I hope the repair process moves smoothly and everything is back to normal soon. Please keep us updated.

Best regards,

William R.
Chevrolet Customer Care

93B4C · 05-10-2013, 06:08 PM

Quote:

Originally Posted by Chevrolet Customer Svc

Greetings 93B4C,

Sincere apologies for what you experienced with the steering, and later finding out the rack assembly was cracked. That sounded like a odd and displeasing situation. I'm delighted to hear a case was opened and the work will be repaired and covered at no cost to you. I hope the repair process moves smoothly and everything is back to normal soon. Please keep us updated.

Best regards,

William R.
Chevrolet Customer Care

Odd indeed. The service writer had never seen it happen before. The assembly is back ordered, so delivery date is undetermined. Hopefully sooner than later. I'll update the thread.

pincoin · 05-11-2013, 04:42 PM

That sucks, it seems the metal used in cars today is not holding up. Maybe not properly being cast or something.

93B4C · 05-12-2013, 07:08 AM

Quote:

Originally Posted by pincoin

That sucks, it seems the metal used in cars today is not holding up. Maybe not properly being cast or something.

Exactly what the service writer said. The part is back ordered with an "unknown" delivery date. He asked if it was back ordered because this was starting to become an issue, and they wouldn't give him a straight answer. So...

93B4C · 05-18-2013, 08:33 AM

Just wanted to bump this and see if this happened to anyone else? Any GM parts guys out there that can give a guesstimate on how far out delivery will be for the part?

93B4C · 06-01-2013, 07:26 AM

Dealership called yesterday, GM is pulling a rack off the production line to ship. Estimated delivery date 6/14. Fingers and toes and other appendages crossed.

TheHorse13 · 06-01-2013, 07:50 AM

Don't hold your breath.

The "part is on back order" story is the worst bs story that dealers have to offer. I've gone down this exact road and was fed the same story about pulling parts from the assembly line. It sounded fishy so I dug a little deeper and a GM rep (customer service) explained that they cannot just pull parts from the assembly line. This would cause a butterfly effect on production and grind the process to a halt.

To sum it up, my back ordered part took 6 weeks to come in and the delivery date was a continuous moving target. I hope you have better luck.

93B4C · 06-02-2013, 08:52 AM

Quote:

Originally Posted by TheHorse13

Don't hold your breath.

The "part is on back order" story is the worst bs story that dealers have to offer. I've gone down this exact road and was fed the same story about pulling parts from the assembly line. It sounded fishy so I dug a little deeper and a GM rep (customer service) explained that they cannot just pull parts from the assembly line. This would cause a butterfly effect on production and grind the process to a halt.

To sum it up, my back ordered part took 6 weeks to come in and the delivery date was a continuous moving target. I hope you have better luck.

Grrrrreeeeeeeeaaaaat.

Thanks for the info anyway.

I'll throw it out there again, anyone have this issue? I just can't believe the parts are not available and no one else is dealing with this.

05-09-2013, 03:01 PM	#1
93B4C Drives: 2013 1SS Panther 1993 B4C Join Date: Jul 2012 Location: Methuen, MA Posts: 214 View My Garage	Good news, bad news... Bad news first, that way you have something to look forward to. Took her out of storage a couple weeks ago, maybe drove 15-20 miles. Took her out again for a spin, steering didn't feel right, wheel was tugging at low speed. Off to the dealer yesterday, got the call today. The power steering rack assembly is cracked. HUH? 382 miles on her. No, not 13382, not 1382, 382. Good news; dealership opened a case with GM, new rack assembly is on order, all covered under warranty. __________________ 2013 1SS M6 Panther 1993 B4C M6 1993 B4C A4

05-09-2013, 05:52 PM	#2
TooCool5 Drives: 2010 Camaro 1LS 3.6 LLT V6 325 HP Join Date: May 2009 Location: LS Posts: 4,244 View My Garage	That's an odd duck problem... __________________ 2010 Camaro Auto, Inferno Orange, Titanium Interior, Gearhead Wheels AIRAID CAI

05-11-2013, 04:42 PM	#5
pincoin Camaro owner since 1982 Drives: 2012 Camaro 2SS-RS Conv IBM L99 Join Date: Jul 2009 Location: PA Posts: 1,651	That sucks, it seems the metal used in cars today is not holding up. Maybe not properly being cast or something. __________________ 2012 Camaro RS-SS Conv IBM, L99 1968 Camaro RS Coupe 327 AT 1968 Camaro RS-SS Conv, sold 1993

05-18-2013, 08:33 AM	#7
93B4C Drives: 2013 1SS Panther 1993 B4C Join Date: Jul 2012 Location: Methuen, MA Posts: 214 View My Garage	Just wanted to bump this and see if this happened to anyone else? Any GM parts guys out there that can give a guesstimate on how far out delivery will be for the part? __________________ 2013 1SS M6 Panther 1993 B4C M6 1993 B4C A4

06-01-2013, 07:26 AM	#8
93B4C Drives: 2013 1SS Panther 1993 B4C Join Date: Jul 2012 Location: Methuen, MA Posts: 214 View My Garage	Dealership called yesterday, GM is pulling a rack off the production line to ship. Estimated delivery date 6/14. Fingers and toes and other appendages crossed. __________________ 2013 1SS M6 Panther 1993 B4C M6 1993 B4C A4

06-01-2013, 07:50 AM	#9
TheHorse13 Drives: 2011 Black SS M6 Join Date: Oct 2010 Location: Harpers Ferry, WV Posts: 1,116	Don't hold your breath. The "part is on back order" story is the worst bs story that dealers have to offer. I've gone down this exact road and was fed the same story about pulling parts from the assembly line. It sounded fishy so I dug a little deeper and a GM rep (customer service) explained that they cannot just pull parts from the assembly line. This would cause a butterfly effect on production and grind the process to a halt. To sum it up, my back ordered part took 6 weeks to come in and the delivery date was a continuous moving target. I hope you have better luck.