Buyers Beware about IMPORT IMAGE - They send DEFECTIVE PARTS , Thier IMAGE SUCKS!!!

[thespymaster]

I just got done telling a member of this Camaro5.com forum, that I hate writing negative crap , that I almost never write it on public forum; unless the company is deserving of it!!!

Well, IMPORT IMAGE................sucks A$$ at maintaining thier IMAGE.....

I called the same day upon receiving after a professional performance shop named "EFI Alchemy" called to say the boost gauge was broke.

I expressed my urgency to Joshua Nahm that I paid $600 to EFI Alchemy to install the guages for a photo shoot coming up and I need thed the guages next day.

Joshua assured me 100% that I would have the replacement gauge today, and it did not arrive......... I called and they now stated to me on the phone, they had checked it prior to shipment and that no way it would be broke and it's out of thier hands.....................

In case CRAP IMAGE, deletes his thread at http://www.camaro5.com/forums/showthread.php?t=97506

attached is a screen shot:





Before you say FILE a PAYPAL dispute, PAYPAL only needs proof of delivery, they don't care whats in the box, or whats recieved (quality or lack of) as they already denied the claim

From PayPal

"Our investigation into your claim is complete. As stated in our User Agreement, the claims process only applies to the shipment of goods. It does not apply to complaints about the attributes or quality of goods received. Therefore, we are unable to reverse this transaction or issue a
refund."

[Redemption]

I hope this gets resolved. This is EXACTLY why I dont use P@yP*l. There is no way of "proving" anything with them, so if you get a crappy product, your SOL.

Good luck Kelly!

[zirotti]

This is exactly why I always used PayPal WITH a credit card. Never transfer funds to someone you don't know via your funds balance or bank account in PayPal because you are at their mercy. Using a CC gives you an added layer of protection to reverse the charges.

Hope it works out!!

[franknbeans]

wow, great customer service.

[KnightRiderSS]

Originally Posted by zirotti

This is exactly why I always used PayPal WITH a credit card. Never transfer funds to someone you don't know via your funds balance or bank account in PayPal because you are at their mercy. Using a CC gives you an added layer of protection to reverse the charges.

Hope it works out!!

+1....I do this as well

Won't be purchasing any gauges from them!

[WiccaJew]

thanks i will definitely stay away

[thespymaster]

Now JOSH, who played himself off as "MIKE" on the phone today, is trying to cover his tracks.............

I was very professional with "MIKE" until they tried to deny they actually wrote this :

Originally Posted by ImportImage

No problem, we put customer service as #1 priority.

Which he or one of the MODERATORS just deleted the post.....................


STAY AWAY FROM IMPORT IMAGE

[thespymaster]

Buyer Beware...

Here is the screen capture from PAYPAL for proof, no matter how shady the IMAGE of a company is, as long as they can PROVIDE a tracking number to UPS your not getting your money back, your word against thiers............



And that SHADY IMAGE company can claim, oh UPS damaged the shipment vs actually sending defective parts.

[armysig]

Oh that's not good. With someone as "Visible" on the forums as you Kelly and to stiff you on service is a HUGE no no....

Your contributions to the Camaro5 and Veteran community is invaluable, and I would think any vendor would want to do right and not try to screw someone over when it comes to a high profile car like yours.

Good luck and I hope the photo shoot goods well.

[usmc8411]

LOL at buying something from a company called Import Image in the first place. Probably some guy in a house that doesnt even have a brick and motar store.

[aet08]

did you pay through pay pal using a credit card? if so dispute it with your cc also

[HaZe_X]

Sorry to hear...Thats why when I pay people via paypal I NEVER use my bank account or paypal balance, I ALWAYS use my AMEX to pay, this way I know my credit card will reverse the charge 100% of the time if the merchant is shitty.

[DeanForDWin]

Thanks for the heads-up. I have heard of I.I. on a complaint thread on a related consumers.net site I believe.

[thespymaster]

Originally Posted by armysig

Oh that's not good. With someone as "Visible" on the forums as you Kelly and to stiff you on service is a HUGE no no....

Your contributions to the Camaro5 and Veteran community is invaluable, and I would think any vendor would want to do right and not try to screw someone over when it comes to a high profile car like yours.

Good luck and I hope the photo shoot goods well.

I'm no one special; just a consumer with extreme timelines in this situation!!!

I expressed my URGENCY to I.I. to have a replacement sent the next day, as I'm preparing for both the HOLLEY FEST and a photo shoot and have deadlines......... and I.I as stated assured me the day I reported the defective to him, would resend a replacement unit and I would then back the defective one.....

And to document that conversation, and my "PROOF" of that conversation made the below post to I.I.'s thread:





Then JOSH (owner) yesterday tried to play himself off as another person "MIKE" on the phone!

The conversation with me started very professional, I said something to the extent "Can you provide me a tracking number for the ADVANCE RMA YOU PROMISED" and right way the multiple personality of JOSH/MIKE changed, said we "don't provide any advacement replacements period" and then I clearly said " give me the person that handles your Camaro5 account, as that person clearly posted that they agreed to advance RMA for me becasue of the timelines" and Josh/Mike slipped and said "I handle the account, but did you speak to my customer service and send back your product yet"

Thats when I became the angry customer, I clearly said to JOSH/MIKE "if you want to play that game with me now, I'm clearly going to make your company look like an A$$ CLOWN on Camaro5.com " and then hung up the phone!!!!!


It takes a lot to piss me off and takes even more for me to post something negative online about anyone! On this forum, only once prior and that was about the crap work that Unique did to my ride..... Go ahead and search here on Camaro5.com you want find anymore than this one and the one about Unique!!!