DO NOT USE CARiD.com - Camaro5 Chevy Camaro Forum / Camaro ZL1, SS and V6 Forums

DVader · 07-21-2012, 02:40 PM

I've never posted about bad service before. Because of the level of poor product description, and even worse poor customer service, I feel it is important to let my fellow Camaro friends have the "Buyer Beware" light flash before making any purchase from CARiD.com.

I ordered a set of neoprene seat covers (red and black with the bowtie emblem on the headrest) for my 2011 'vert. I placed the order on 27 June. On 11 July, after still not recieving a tracking number, I contaced CARid.com. The customer service agent, Vincent Colin, responded immediately, and told me there was a glitch. Two days later I recieved the seat covers. So far, so good; however, this is when it got bad. I opened the box to discover that the covers were not red/black, rather they were burgandy/wine and black. I thought it was just the lighting, so I took them outside. Nope, they were not red. I thought to myself, eh, let's see how they look. I followed directions exactly, and tucked and pulled, and pulled and tucked. No matter how much I did this, the covers fit like a universal fit from K-Mart. Absolutely terrible. On top of that, there were dark spots on the wine colored sections of the seat! I immediately contacted, through email, Vincent. I told him I wanted to return the covers because they were the wrong color, they didn't fit properly, and there were spots on the covers. He wanted me to put them back on (after I allready spend way to much time putting them on and taking them off) and take pictures. I told him no. I want to return the seat covers for a full credit. He didn't respond. I send another email to him letting him know that I attend a lot of local area car shows and that I will make sure that people see the quality of product his company produces. No comment back from him. I called the number listed on the website, "24 Hours a day, 7 days a week customer representatives are standing by". The number is disconnected. The second number listed, a corporate number, starts off by telling you a joke, then promts you to wait for a rep...then you get disconnected.

Luckily, I made this purchase with a credit card and Chase Bank has credited my account for the whole amount.

I just want to make sure that my fellow Camaro enthusiasts don't have to go through the mess I just went through. There are way too many other places to get our dress up kits, and performance mods. Don't waste you time or money at CARiD.com.

Ringo64 · 07-21-2012, 02:45 PM

Ouch! Sorry to hear :(

sene · 07-21-2012, 02:53 PM

It blows my mind how companies conduct themselves. If I tried acting like they do I wouldn't have a paycheck for very long in the industry I'm in.

Mister-Camaro · 07-21-2012, 02:56 PM

That really sucks, thank God I haven't had horrible service like that yet

Kiss My SS · 07-21-2012, 03:15 PM

Wow, I always heard good things about them on here!

lopezmatthew01 · 07-21-2012, 03:41 PM

Sucks to hear. I suggest giving wet okole a try. Bought some for my previous car and the fit was incredible. Have been thinking about gettin some for the Camaro. You could order free color swatches as well.

Candy_Camaro · 07-21-2012, 03:43 PM

So sorry to hear that you had bad service. We have bought a lot of items through them and have had nothing but great service. But, until recently, we have not run into any issues with our products. We are currently attempting to fix an issue with some Halos purchased.

dkp2LT · 07-21-2012, 03:44 PM

Wow that sucks. Glad you worked it out with Chase at least.

jimmy5 · 07-21-2012, 03:56 PM

Well, I was about to place an order at this place, wont be doing that now.

yotaman96 · 07-21-2012, 04:13 PM

I sent a pm to them once before on another forum asking for a price. They never responded, so I never ordered from them.

SoCalCamaro93 · 07-21-2012, 04:15 PM

Wow I'm surprised. I ordered my caliper covers from them and they were great, even gave me 15 percent off my order. Sorry to hear though

tjk_art · 07-21-2012, 04:18 PM

Quote:

Originally Posted by DVader

Luckily, I made this purchase with a credit card and Chase Bank has credited my account for the whole amount.

LOL hope you kept the seat covers. That way he can be on the other end of the deal when he finds out what happened. Let him send you emails, call you ect. and never respond.

nytrorcr · 07-21-2012, 04:28 PM

Now I am glad they didn't answer my e-mail on a couple items....

KidKilowatt · 07-21-2012, 05:05 PM

I will say I had to go through the whole take pictures routine with them also on two items, ended up eating the cost and not using them again.

07-21-2012, 02:40 PM	#1
DVader DVader Drives: 2011 2SS/RS Vert Join Date: Aug 2011 Location: Ramona, CA Posts: 622 View My Garage	DO NOT USE CARiD.com I've never posted about bad service before. Because of the level of poor product description, and even worse poor customer service, I feel it is important to let my fellow Camaro friends have the "Buyer Beware" light flash before making any purchase from CARiD.com. I ordered a set of neoprene seat covers (red and black with the bowtie emblem on the headrest) for my 2011 'vert. I placed the order on 27 June. On 11 July, after still not recieving a tracking number, I contaced CARid.com. The customer service agent, Vincent Colin, responded immediately, and told me there was a glitch. Two days later I recieved the seat covers. So far, so good; however, this is when it got bad. I opened the box to discover that the covers were not red/black, rather they were burgandy/wine and black. I thought it was just the lighting, so I took them outside. Nope, they were not red. I thought to myself, eh, let's see how they look. I followed directions exactly, and tucked and pulled, and pulled and tucked. No matter how much I did this, the covers fit like a universal fit from K-Mart. Absolutely terrible. On top of that, there were dark spots on the wine colored sections of the seat! I immediately contacted, through email, Vincent. I told him I wanted to return the covers because they were the wrong color, they didn't fit properly, and there were spots on the covers. He wanted me to put them back on (after I allready spend way to much time putting them on and taking them off) and take pictures. I told him no. I want to return the seat covers for a full credit. He didn't respond. I send another email to him letting him know that I attend a lot of local area car shows and that I will make sure that people see the quality of product his company produces. No comment back from him. I called the number listed on the website, "24 Hours a day, 7 days a week customer representatives are standing by". The number is disconnected. The second number listed, a corporate number, starts off by telling you a joke, then promts you to wait for a rep...then you get disconnected. Luckily, I made this purchase with a credit card and Chase Bank has credited my account for the whole amount. I just want to make sure that my fellow Camaro enthusiasts don't have to go through the mess I just went through. There are way too many other places to get our dress up kits, and performance mods. Don't waste you time or money at CARiD.com. __________________

07-21-2012, 04:13 PM	#10
yotaman96 Drives: 2017 Camaro SS1LE 2000 Trans Am WS6 Join Date: Jul 2008 Location: Portland, TN Posts: 2,955 View My Garage	I sent a pm to them once before on another forum asking for a price. They never responded, so I never ordered from them. __________________ 2017 Krypton Green SS 1LE Magnacharged 2000 Trans Am WS6 manual trans 2002 Trans Am 2015 Ram Crew Cab Cummins

07-21-2012, 04:15 PM	#11
SoCalCamaro93 Drives: 2016 2SS, 2011 RS (past) Join Date: Aug 2011 Location: The Central Coast Posts: 909 View My Garage	Wow I'm surprised. I ordered my caliper covers from them and they were great, even gave me 15 percent off my order. Sorry to hear though __________________ Past: 2011 RS, 2013 ZL1 Current: 2016 2SS

07-21-2012, 05:05 PM	#14
KidKilowatt Drives: 2011 Camaro 2LT RS Join Date: Mar 2011 Location: Race City, NC Posts: 502	I will say I had to go through the whole take pictures routine with them also on two items, ended up eating the cost and not using them again. __________________ 2011 LLT RS Black on Black Loaded. [x]Showstopper 45th Anniversary inspired Camaro RS Stripes, [x] MPD1 Spoiler, [x] GM Heritage Grille. [x] Removed RS and Bowtie Emblems. [x] 30% Tinted Headlight Armour DRL's. [X ] Ruff Racing R954 Wheels [X] Solo Cat Back Mach X-LLT Exhaust [X ] Vmax Ported throttle body [x] Halo SC Reverse Hood Kit [x] Showstopper Painted, Modded Engine Cover [x] Cold Air Inductions CAI [x] Tinted Tails and Black Bezels [x] Megan Racing Street Series Coilovers [x] Belltech F&R Sways Check out my build thread! http://camaro5.com/forums/showthread.php?t=212178

07-21-2012, 02:45 PM	#2
Ringo64 Forever Pontiac Drives: 2012 Black 2SS/RS Join Date: Oct 2010 Location: Naples, FL Posts: 1,389	Ouch! Sorry to hear :(

07-21-2012, 02:53 PM	#3
sene Drives: 2011 Summit White 2LS Join Date: Jun 2011 Location: Los Angeles Posts: 918	It blows my mind how companies conduct themselves. If I tried acting like they do I wouldn't have a paycheck for very long in the industry I'm in.

07-21-2012, 02:56 PM	#4
Mister-Camaro Drives: 2011 2SS L99 Join Date: Apr 2011 Location: California Posts: 567 View My Garage	That really sucks, thank God I haven't had horrible service like that yet

07-21-2012, 03:15 PM	#5
Kiss My SS Account Suspended Drives: 2012 Camaro 1SS/RS Join Date: Jun 2012 Location: Naples, Florida Posts: 481	Wow, I always heard good things about them on here!

07-21-2012, 03:41 PM	#6
lopezmatthew01 Drives: 12' Camaro 1SS/RS Join Date: Mar 2012 Location: Florida Posts: 44	Sucks to hear. I suggest giving wet okole a try. Bought some for my previous car and the fit was incredible. Have been thinking about gettin some for the Camaro. You could order free color swatches as well.

07-21-2012, 03:43 PM	#7
Candy_Camaro Amanda Drives: 2014 ZL1 Join Date: Jun 2012 Location: Lake Stevens, WA Posts: 783 View My Garage	So sorry to hear that you had bad service. We have bought a lot of items through them and have had nothing but great service. But, until recently, we have not run into any issues with our products. We are currently attempting to fix an issue with some Halos purchased.

07-21-2012, 03:44 PM	#8
dkp2LT Drives: '11 2SS, '11 C6 GS, '04 MDX Join Date: Feb 2012 Location: Kearney, MO Posts: 2,847	Wow that sucks. Glad you worked it out with Chase at least.

07-21-2012, 03:56 PM	#9
jimmy5 Drives: 2012 ZL1 #450 Join Date: Nov 2011 Location: Big Spring, TX Posts: 479	Well, I was about to place an order at this place, wont be doing that now.

07-21-2012, 04:28 PM	#13
nytrorcr Drives: I.P.C. 2SS vert, 21 wheels Join Date: Feb 2012 Location: Cookeville, TN but Just above Atlanta, GA for now Posts: 152	Now I am glad they didn't answer my e-mail on a couple items....