Another unhappy RX customer...

[CamaroDreams07]

Originally Posted by SC2150

You were told when it first happened to send it in and we would repair it but you did not want to be w/out the can so I told you how....you chose to. We now cut threads in (began app 4-5 months ago) You should tell it straight....not slam me in public for going beyond warranty and not only offering to repair correctly or replace, but also to cover the shipping it cost you to send it in...THAT is service. No other company I know of would honor a warranty 1 year after it expires AND cover your shipping cost to do so.....so tell the whole story, not a few choice parts of it.

So, those on the hate bandwagon.....we warranty our products for up to one year, but have ALWAYS went above and beyond when we look at the customer circumstances.....(just read a few of the posts from those happy we do). So, first off, no Jegs or Summit will warranty something nearly 2 years out of warranty, and second, what does emptying the can have to do with taking the fittings off? You just open the drain and collect the oil in a drain pan when changing oil or another appropriate container. With all the thousands here with the same AN fittings from back when they were expoxied on had issues there certainly would be more than this one post. What is he doing to break these where all the others do not? Not sure, but we STILL offered to repair or replace AND machine threads into the new style fittings to prevent it. No Jegs or Summit would do that either.

When does someone say "enough is enough"? And Mr buckteeth is in every thread slamming me and is not now, or has never been a customer of mine, has been asked time and again to refrain, yet still does this....THAT is against forum rules. You cannot target another member or vendor for harassment and click on his "find more posts" and see the pattern. Yes, he is violating the rules I have to follow so he should be held to the same standards the rest are. IF he was a customer that had not been happy with a product or a service this would be different, but he is not, he has shown a pattern of interfering in my threads, posts, and posts/threads discussing our company/products and every time to cause trouble. So, this is the last time I ask him to cease.

And to close, show me ONE company that will let customers take advantage of their policy's and then at the same time slam them in public. We go out of our way to provide the best service possible, and the best products...but when their is an issue, we take care of it and this is app 2 years ago he purchased this and we did offer to repair or replace at no charge the first time, and this time. What the customer here does NOT include is he wanted a full refund after 2 years.....and as we were offering the repair or replace free and cover his shipping costs over a year AFTER any warranty had run out.

So for those that want both sides to the story, now you have it. To buck teeth or the other few that care not the whole story....don't know what to tell you other than put yourself in the vendors shoes....if you sold products and let customers use them for years, would YOU refund? How would you stay in business? Think about it.

Actually I was a customer. I have an RX catch can on my car right now, only because I didn't know any better. Do you want pictures? And I looked through my last 500 posts and not a single one was in any of your threads. You just seem to think that because you advertise your products in every single v6 thread, they all become yours. Again, not a single post.

This was how he spoke to this particular customer when I said that him not offering to fix the can a year ago wasnt good customer service.



Completely warranted a personal attack like this.

Sincerely,
Bucky

Edit: oh and just to be clear, that was in the V6 Lounge. Its not like I went to one of his sale threads or one of his threads period. Yet he still says 'interfering in threads on us.'


Sent from my Galaxy Nexus using Tapatalk 2

[mikeyg36]

Originally Posted by CamaroDreams07

Actually I was a customer. I have an RX catch can on my car right now, only because I didn't know any better. Do you want pictures? And I looked through my last 500 posts and not a single one was in any of your threads. You just seem to think that because you advertise your products in every single v6 thread, they all become yours. Again, not a single post.

This was how he spoke to this particular customer when I said that him not offering to fix the can a year ago wasnt good customer service.



Completely warranted a personal attack like this.

Sincerely,
Bucky


Sent from my Galaxy Nexus using Tapatalk 2

Wow
This whole thread is a customer service win. All the vendors need to stop and look at the way Apex operates and maybe we wouldn't see threads like this.

[tramtwo]

[mikeyg36]

Originally Posted by tramtwo

[ToolFan66]

Originally Posted by CamaroDreams07

Actually I was a customer. I have an RX catch can on my car right now, only because I didn't know any better. Do you want pictures? And I looked through my last 500 posts and not a single one was in any of your threads. You just seem to think that because you advertise your products in every single v6 thread, they all become yours. Again, not a single post.

This was how he spoke to this particular customer when I said that him not offering to fix the can a year ago wasnt good customer service.



Completely warranted a personal attack like this.

Sincerely,
Bucky


Sent from my Galaxy Nexus using Tapatalk 2

That's bad!! I think I should/can/will take back my statement..

[Crim]

Originally Posted by ToolFan66

That's bad!! I think I should/can/will take back my statement..

I"m kinda leaning that way too...

[mikeyg36]

Honestly a vendor shouldn't be allowed on here if he goes around harassing people using basically thug/scare tactics. It isn't fair to the members on the site.

[JLE58]

Wow.... Aren't we a little old for name calling. Bucky's teeth do not even look that big anyways.

[CamaroTom]

Yeah I am glad I went with elite on mine. After reading other threads where they were months behind on orders and now this? Seems like they don't know how to run a business.

Calling your customers names? Wow

[Scooter11]

You know, an apology from the vender for his name calling habits certainly wouldn't further harm his reputation. Honestly I feel all the "facts" produce too much uncertainty and I won't share an opinion...

[ActNup NY]

Originally Posted by mikeyg36

Yeah this just turned me away from RX. I'll get an elite can now.

Exactly why I went with Elite CC with my club. Heard mixed stories about Rx and their products. Sorry for ya mishaps OP !

[dkp2LT]

Originally Posted by CamaroDreams07

Actually I was a customer. I have an RX catch can on my car right now, only because I didn't know any better. Do you want pictures? And I looked through my last 500 posts and not a single one was in any of your threads. You just seem to think that because you advertise your products in every single v6 thread, they all become yours. Again, not a single post.

This was how he spoke to this particular customer when I said that him not offering to fix the can a year ago wasnt good customer service.



Completely warranted a personal attack like this.

Sincerely,
Bucky

Edit: oh and just to be clear, that was in the V6 Lounge. Its not like I went to one of his sale threads or one of his threads period. Yet he still says 'interfering in threads on us.'


Sent from my Galaxy Nexus using Tapatalk 2

Wow! I had zero intentions on commenting on this thread until I read this... This is not good!

Thinking Apex could make some money holding seminars for vendors on customer support.

[Supercharged SS]

That's unbelievable. Talk about digging your own grave.

[Scott@Bjorn3D]

Apex and Elite for the WIN!!