AAC/Oracle is a RIPPOFF! - Camaro5 Chevy Camaro Forum / Camaro ZL1, SS and V6 Forums

Mr.Jgunn65 · 06-04-2013, 09:14 AM

I purchased a Advance Automotive Concepts (Oracle) nite rider scanner light from Phaseteck Perfromance 7 months ago, and the control module went out. After contacting AAC they told me that it was under warranty and to fill out the paper work, and mail it in for repair/exchange. I contacted AAC and some "guy" told me I had a bad module, they will fix it, ad it will be sent back to me. After the holiday weekend, I got an email from "Jessica" @ AAC stating that she needed an invoice from Phaseteck who of course did not have me on file even though I had a receipt of purchase. After relaying this information back to "Jessica" and going back and forth she basically gave me the F-U and your are just shit out luck and to by an new one. No problem!!! ( I spent $76.00 on my standard blue light) She transferred my to another "nice" guy in sales who stated my grand total for the SAME LIGHT was $127.00. I checked him on it and this "Genius" said that Jessica was new on her job and she was mistaken on the price THAT I PAID FOR THROUGH PHASTECK! WARNING>>> If you deal with these people KEEP ALL PAPERWORK! Even the wrapping becuase they do not honor nor stand behind their products.

Brett64D · 06-04-2013, 09:18 AM

If you call them again ask for Melissa. She has always been great to deal with and has exchanged my broken parts every time. Good luck!

Abomb1223 · 06-04-2013, 09:21 AM

great. im about to send in a side marker that has condensation in it . .

PoorMansCamaro · 06-04-2013, 09:25 AM

seems phastek is also at fault here...

SlingShot · 06-04-2013, 09:27 AM

In all fairness, you should have gone through Phastek for warranty ...

The Stig · 06-04-2013, 09:42 AM

Quote:

Originally Posted by SlingShot

In all fairness, you should have gone through Phastek for warranty ...

+1

yotaman96 · 06-04-2013, 09:47 AM

Your receipt is an invoice. There shouldn't be any problem since you have proof of purchase. I refuse to purchase any AAC products due to quality and lack of customer service.

mikeyg36 · 06-04-2013, 10:34 AM

Threads like these have turned me away from AAC.

SSGUNNER · 06-04-2013, 10:54 AM

Really? I got my plasma drl's 2 yrs ago and no issues. Experiqnce was good ...then. maybe things changed??? Sorry hear thay OP. Sux.

meissen · 06-04-2013, 11:58 AM

I just can't believe they charge over $100 for the LED backlit Chevy logo when you can buy one for a Chevy Cruze on ebay for $16...

The Stig · 06-04-2013, 12:14 PM

Quote:

Originally Posted by meissen

I just can't believe they charge over $100 for the LED backlit Chevy logo when you can buy one for a Chevy Cruze on ebay for $16...

Huh?

StephenS_84 · 06-04-2013, 01:08 PM

Quote:

Originally Posted by Mr.Jgunn65

I purchased a Advance Automotive Concepts (Oracle) nite rider scanner light from Phaseteck Perfromance 7 months ago, and the control module went out. After contacting AAC they told me that it was under warranty and to fill out the paper work, and mail it in for repair/exchange. I contacted AAC and some "guy" told me I had a bad module, they will fix it, ad it will be sent back to me. After the holiday weekend, I got an email from "Jessica" @ AAC stating that she needed an invoice from Phaseteck who of course did not have me on file even though I had a receipt of purchase. After relaying this information back to "Jessica" and going back and forth she basically gave me the F-U and your are just shit out luck and to by an new one. No problem!!! ( I spent $76.00 on my standard blue light) She transferred my to another "nice" guy in sales who stated my grand total for the SAME LIGHT was $127.00. I checked him on it and this "Genius" said that Jessica was new on her job and she was mistaken on the price THAT I PAID FOR THROUGH PHASTECK! WARNING>>> If you deal with these people KEEP ALL PAPERWORK! Even the wrapping becuase they do not honor nor stand behind their products.

Did they email you a copy of the purchase? All you need to do is print that out and use that.

Rob21sf · 06-04-2013, 01:41 PM

This is the same reason why I refuse to do buisness with them. Some companies just get too big headed and they forget the customers that got them to where they are at today. When a company wants to make a buck from you for the littlest thing or make it difficult for you to get your issues resolved instead of just taking care of it, that's when I stop supporting that business!

ActNup NY · 06-04-2013, 01:53 PM

Quote:

Originally Posted by mikeyg36

Threads like these have turned me away from AAC.

Definitely makes you consider your choses.

06-04-2013, 09:14 AM	#1
Mr.Jgunn65 Drives: 2011 Camaro 2/SS Join Date: Jan 2012 Location: Augusta Posts: 344 View My Garage	AAC/Oracle is a RIPPOFF! I purchased a Advance Automotive Concepts (Oracle) nite rider scanner light from Phaseteck Perfromance 7 months ago, and the control module went out. After contacting AAC they told me that it was under warranty and to fill out the paper work, and mail it in for repair/exchange. I contacted AAC and some "guy" told me I had a bad module, they will fix it, ad it will be sent back to me. After the holiday weekend, I got an email from "Jessica" @ AAC stating that she needed an invoice from Phaseteck who of course did not have me on file even though I had a receipt of purchase. After relaying this information back to "Jessica" and going back and forth she basically gave me the F-U and your are just shit out luck and to by an new one. No problem!!! ( I spent $76.00 on my standard blue light) She transferred my to another "nice" guy in sales who stated my grand total for the SAME LIGHT was $127.00. I checked him on it and this "Genius" said that Jessica was new on her job and she was mistaken on the price THAT I PAID FOR THROUGH PHASTECK! WARNING>>> If you deal with these people KEEP ALL PAPERWORK! Even the wrapping becuase they do not honor nor stand behind their products.

06-04-2013, 09:25 AM	#4
PoorMansCamaro Drives: Really Slow Join Date: Apr 2010 Location: PA Posts: 56,957	seems phastek is also at fault here... __________________

06-04-2013, 09:27 AM	#5
SlingShot Drives: 2012 ZL1 - #670 Join Date: Jun 2009 Location: Seminole, Fl. Posts: 8,009	In all fairness, you should have gone through Phastek for warranty ... __________________

06-04-2013, 09:47 AM	#7
yotaman96 Drives: 2017 Camaro SS1LE 2000 Trans Am WS6 Join Date: Jul 2008 Location: Portland, TN Posts: 2,955 View My Garage	Your receipt is an invoice. There shouldn't be any problem since you have proof of purchase. I refuse to purchase any AAC products due to quality and lack of customer service. __________________ 2017 Krypton Green SS 1LE Magnacharged 2000 Trans Am WS6 manual trans 2002 Trans Am 2015 Ram Crew Cab Cummins

06-04-2013, 10:54 AM	#9
SSGUNNER Chu no guat a hasa is? Drives: 14 Jeep G Cherokee Overland HEMI Join Date: Jun 2011 Location: Some where in So Cal Posts: 4,273	Really? I got my plasma drl's 2 yrs ago and no issues. Experiqnce was good ...then. maybe things changed??? Sorry hear thay OP. Sux. __________________ 11 2SS/RSL99No Longer Stock (Sold) 6/19/14:AAC Plasma DRL's \| Plug n play harness \| Elite CC \| Tint: 35% & 5% \| LED Dome light \| Show-N-Go Plate Holder \| Flowmaster AT \| C.A.I. Intake \| VMAX CNC Spiral Ported TB \| Husky Splash Guards

06-04-2013, 09:18 AM	#2
Brett64D Drives: 2010 2SS/RS A6 LS3 Join Date: Jun 2011 Location: Europe Posts: 149 View My Garage	If you call them again ask for Melissa. She has always been great to deal with and has exchanged my broken parts every time. Good luck!

06-04-2013, 09:21 AM	#3
Abomb1223 Drives: 2011 Camaro Join Date: Apr 2012 Location: Ohio Posts: 1,086	great. im about to send in a side marker that has condensation in it . .

06-04-2013, 10:34 AM	#8
mikeyg36 Drives: 2015 Z/28 #533 Join Date: Jul 2012 Location: NY Posts: 6,731	Threads like these have turned me away from AAC.

06-04-2013, 11:58 AM	#10
meissen Founder - Michigan FBody Drives: 1994 Camaro LT1, 2012 Camaro 2SS/RS Join Date: Jun 2008 Location: New Haven, MI Posts: 2,599	I just can't believe they charge over $100 for the LED backlit Chevy logo when you can buy one for a Chevy Cruze on ebay for $16... __________________ 2012 Camaro 2SS/RS L99 - *"Zooma"* 1994 Camaro LT1 A4 - *"Red Alert"* - v6-to-LT1 Swapped Cruiser; Cammed, Stalled, Enjoyed "Gone But Not Forgotten" 2016 Camaro 1LT A8 - "Elmo" 2014 Camaro 1LT M6 - "Cherry Bomb" 2012 Camaro 1LS M6 - "Clifford" Michigan FBody Association http://www.mifbody.com/

06-04-2013, 01:41 PM	#13
Rob21sf Drives: Black 2011 Camaro LLT Join Date: Feb 2012 Location: Orlando,FL Posts: 388 View My Garage	This is the same reason why I refuse to do buisness with them. Some companies just get too big headed and they forget the customers that got them to where they are at today. When a company wants to make a buck from you for the littlest thing or make it difficult for you to get your issues resolved instead of just taking care of it, that's when I stop supporting that business!