06-17-2013, 06:14 PM | #1 |
Drives: 2012 Chevy 2SS 45th Edition Camaro Join Date: Nov 2011
Location: Orange County
Posts: 12
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Magnuson 2300 Supercharger
Really disappointed right now with Magnuson. I bought a 2300 supercharger from them about a month ago. Put it on and four days later the seal on the supercharger is leaking. So my shop pulled it off and Magnuson created a return label to have it sent back so they could do the necessary repairs. The supercharger was sent out on June 5, 2013 and it still hasn't been delivered a week and a half later when it was a next day delivery. So I gave Magnuson the benefit of the doubt and figured UPS lost it. UPS wouldn't give me any information since Magnuson created the label. So I call up Magnuson and the response I get from the sales manager is, "What are you worried about it shows it is in transit. " I explained to her it was a next day delivery that was sent over a week ago and that since they were the ones who created the label they needed to contact UPS for more information, and her next response almost knocked me off my feet. She said, "and what do you like me to do about that." Apparently 7400 dollars of missing in action product is pocket change to the people over at Magnuson. I went with Magnuson because of all the good things I have heard about them but to my discovery there customer service is far below par and what they make it out to seem. No body over there wants to give me any support in finding my lost supercharger and I wouldn't recommend anyone doing business with them.
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06-17-2013, 06:40 PM | #2 |
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Location: NJ
Posts: 7,692
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I'm surprised the sales manager for such a well known and well respected company would speak that way. But the weird thing to me is that the sales manager is handling this at all. Shouldn't it have been a claims or warranty thing? Why would sales be handling that? Are there any updates on the UPS site? Maybe there is some delay for some reason.
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06-17-2013, 06:44 PM | #3 |
Drives: 2012 Chevy 2SS 45th Edition Camaro Join Date: Nov 2011
Location: Orange County
Posts: 12
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Nope I spoke with UPS and they have no idea where its at but they need Magnuson to contact them and thats no happening either.
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06-17-2013, 07:53 PM | #4 |
Geek
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Try going to a UPS store and talking to a real person face to face. I have been able to explain my situation to them before and they somewhat unwillingly helped me out in the end. It's obvious that you have a real problem. Maybe a human being will have mercy on you.
Aside from that... that sucks man. Keep after Maggie. You'll eventually get them to deal with it.
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06-18-2013, 12:59 AM | #5 |
Fourmz
Drives: 2010 2SS/RS 1968 Firebird 1994 Z28 Join Date: Sep 2009
Location: Soldotna,Alaska
Posts: 382
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Call Magnuson and ask for Craig in customer service, or David Gonzales. Both are top notch and should be able to take care of you.
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Black-in-Black/Blue out 2010 2SS/RS LS-3 -Magnacharger TVS2300,OD cog belt drive, 3.4" pulley, Janetty smooth idle blower cam,ID-850 injectors,ZL1 fuel pump,MSD boost a pump, ADM FPCM Janetty custom tune,Doug Thorley long tube headers, Corsa catback,C.A.I. Intake, Roto-Fab Big Gulp Scoop, Monster LT1/SC Clutch assembly,Eibach pro kit plus, BMR cradle/diff bushings, Barton Shifter,JRE 3.91 Eaton Tru-Trac rear diff,Barton Short Throw SHifter, Boss 339 20" wheels,Painted heritage grille, Sparks Restoration Inverted blue/black SS emblems, Seibon BB carbon fiber hood, ZL1 front bumper conversion.
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06-18-2013, 02:52 AM | #6 |
Drives: 2015 Summit White 2SS 1LE Join Date: Feb 2012
Location: Vance Alabama
Posts: 8,019
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Is their ticket but your product. I would told her I don't care what you do as long as I have a supercharger here or money refund in two days or a dang good excuse.
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Retired wanna be cylinder head porter
2015 2SS 1LE Clutch reservoir, Vararam DRX, ported TB, TSP 2" headers, MGW shifter Totalled: 2010 1SS Wilkes Performance/Eagle 416 shortblock, TSP custom valvetrain, PRC 260 heads, Edelbrock Pro Flo 102, th400 swap, 8" PTC 5500 stall= 535/435 at the wheels tuned Gen 3 Performance and Dyno 10.97 @ 124 full weight in 3100 DA CamaroFest X |
06-18-2013, 11:39 AM | #7 |
Meshamey
Drives: 2011 Camaro 2SS / 2014 Camaro ZL1 Join Date: Apr 2013
Location: Panama City, Florida
Posts: 303
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Dont goto a UPS store, these people are not part of UPS. GOTO the actual UPS branch in your area
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06-18-2013, 11:54 AM | #8 |
Geek
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Maybe not, but it took one phone call from them to ups to get my package located and re-routed.
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x = ac97968bd3df8f968c8cd3df998a9c94d3df9c8a918bd3df9c 909c94df8c8a9c949a8dd3df92908b979a8ddf998a9c949a8d d3df8b968b8cd1 x = ~x |
06-18-2013, 12:05 PM | #9 |
Drives: '10 CGM 2SS/RS 6M Join Date: Oct 2009
Location: North Central Florida
Posts: 1,032
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Good luck getting a "next day" shipping on a product of that size and weight. You were Naive to think that to be true. it didn't get "lost" it either wasn't shipped or you just hadn't received it yet.
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06-18-2013, 12:07 PM | #10 |
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Drives: 2010 zr1 Camaro 2011 vert Join Date: Apr 2013
Location: everywhere
Posts: 1,121
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Give me a call and ill get the info you need today...980-521-0722..Thomas
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06-18-2013, 09:57 PM | #11 |
Drives: 2012 Chevy 2SS 45th Edition Camaro Join Date: Nov 2011
Location: Orange County
Posts: 12
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Spoke with magnuson and ups again today. It has been now confirmed the supercharger is lost. Magnuson apparently has a policy that they will not give me a new supercharger until I fork over another 7 grand in the mean time ups has about a two month process they go through for lost products. Is there any legal laws that say magnuson has to back there product or when something is lost that they should be responsible for getting a replacement when they were the ones who created the label and insured the package?
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06-18-2013, 10:17 PM | #12 |
Drives: 2015 Z/28 #533 Join Date: Jul 2012
Location: NY
Posts: 6,731
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Well I know what supercharger I'm not buying...
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06-19-2013, 03:59 AM | #13 | |
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Quote:
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06-19-2013, 04:26 AM | #14 | |
Drives: 2011 SLP SS Join Date: Apr 2013
Location: Ypsilanti
Posts: 53
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Quote:
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2011 2SS/RS LS3 SIM
Hurst shifter. Lowered. SLP 575 Supercharger kit. SLP Loudmouth I. Maybe more to come? http://youtube.com/watch?v=ezqXXgAnUus |
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magnuson, supercharger |
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