RX Performance has really gone down the toilet... - Page 2 - Camaro5 Chevy Camaro Forum / Camaro ZL1, SS and V6 Forums

Supercharged SS · 05-17-2013, 11:13 AM

I'm curious why RX hasn't responded yet? This thread is already a few days old. I'm sure he has seen it.

bumblebeecamaro · 05-17-2013, 07:01 PM

Quote:

Originally Posted by SSMickey

Have you tried contacting Tracy yet?

Tried calling many times but no one answers their damn phones.

I got an email from some Irene lady that said my order should ship on Friday. LAST FREAKING FRIDAY!

bumblebeecamaro · 05-17-2013, 07:06 PM

Quote:

Originally Posted by menendez1293

According to what I have recently heard the Rx cans are on about a 6 week delay now. That is a long time for just a Catch can

It is a long time. A freaking long time that my engine has been probably getting oil blow-by inside the intake system. The thought of that crap burns my ass so much.

Only thing worse is the feeling of getting strung along by the emails telling me my order will be shipping soon.

I'm so far in to this ordeal which means I need to stick it out until my can comes in. The harm has already been done so canceling my order and waiting on a new one won't make much difference now.

SC2150 · 05-17-2013, 07:28 PM

Bumblebee, please PM your name and address and we will refund you.

For the rest, no can on the market performs as well as the RX can with its 4 chambers and 3 steps of separating and trapping the oil. Test after test and the challenge still stands. Take any of the so-so cans and install a clear glass fuel filter between the can you choose and the IM and see how quick it saturates with oil. If that is good enough for protecting your investment, then by all means go for it.

I endorse the Elite can as it works great and no wait...and this benefits me zero to steer sales away for those not wanting to wait. We work 12-14 hour days 7 days a week (I was here 7:30 AM to 10:45 PM wed trying to catchup). We have hired and fired 3 different assemblers and painter in the past 3 months as quality and work ethics seem pretty dang rare.

We can only make app 100 a week and orders run 100-300 a week and that is with truning away nearly every new dealer inquiry the past 8-10 months. Without pore production equipment, we cant make more and still put out the best functioning can on the market.

If you email: RXProducts@aol.com you will get a estimated ship date and where you are on the list, and same if you call: 941-721-1826, but you will most likely have to leave a voice mail as the lines are busy solid (call tx speed and see how busy they are).

If you have to have a good can now, order the Elite over any other (all are tested and dissected and the results posted in many threads just as everything I have posted here is).

All messages are returned as quick as possible, and same with all emails and we get hundreds a day to return calls/messages.

Anyone wanting to buy the company and ramp up to meet demand, let me know. I am to old to work this hard and all we can do is all we can do.

So, the website should state the waiting time estimate and until we can tool up again (the 4th time we have expanded and retooled and moved to bigger facilities to try and meet demand and it keeps growing).

We can only make 100 a week, and if an employee screws up pint, etc. on a batch and we catch it we have to redo them all and slows it down even more. We also are the only one to color match anyones choice and each is made to order....not mass produced in 2-3 colors.

So all I can say is the wait is long, but it is worth it if you want the best protection available. If not, go with one that lets 20-30-40% of the oil to pass right through if your investment is not worth the wait for the best.

RJT-SS · 05-17-2013, 07:36 PM

Tracy - I have been waiting for mine for about 5 weeks now. The wait does not bother me because of the quality. I do have a suggestion though - perhaps get someone to build you a database of customers, their order date, and their e-mail address. Then have someone put out an e-mail once the orders have gone unfilled beyond a certain amount of time (4 wks maybe?). As I said, I don't mind waiting but if the vendor is proactive in letting me know what's going on, at least I don't feel forgotten. Hang in there and maintain your quality.

BDBiker · 05-17-2013, 07:42 PM

As I stated previously, I have been waiting since 4/5 and I am willing to wait for its arrival.

spyderbuddy · 05-17-2013, 09:31 PM

Guys they have a First rate Catch Can, And excellant coustomer Service. IO've got both there Catch can and Vmax Throttle Body

When I can I plan on the I cel a tor and Plemun Spacer, but House comes first.

GoEagles88 · 05-17-2013, 09:40 PM

I'll wait patiently for mine. The Elite can was $189. I don't think they car will die before I get it...

bumblebeecamaro · 05-17-2013, 11:31 PM

Quote:

Originally Posted by SC2150

Bumblebee, please PM your name and address and we will refund you.

as I said earlier, I'm too deep in this ordeal to jump ship now. I'm sure my LSA is pretty soaked with oil vapor with the 900+ miles I've already put on the car. so waiting another week, or two or three or whenever my damn order ships won't make a difference now. what's done is done. my 2010's SS intake was insanely soaked with oil when we installed the Maggie and the engine only had 300 miles. there's no telling what 900 miles has done on my LSA engine.

I wouldn't be nowhere near as mad as I am had your company A) plainly stated these items were not in stock and B) had I not been told my order would ship on this date when it didn't. I am familiar with HTML web programming and I do know changing a few words on a website doesn't require a degree in IT to accomplish this task. I'm guessing this is something that has missed your attention and it keeps missing your attention. just post the approx shipping estimate dates so customers like myself do not depend on something that's obviously not going to arrive in a timely manner.

I'm also in the retail business but it's a rare thing that I let my customers down. however, when I do, I more than compensate them by giving the extra effort in making them feel like their disappointment was worth the let down. All I have from RX Performance is a more than likely oil soaked intake track and a few empty promises on product delivery.

^ not a very good batting average on your company's behalf.....

DemonZL1 · 05-17-2013, 11:45 PM

what was the goal in the thread? You made the post, the company responded. They gave you an honest answer and not a run around. Thats pretty decent, but then you reply with something that sounds like you are looking for some kind of handout. This is the 3rd thread i came across in this forum where a member is bashing a vendor for a little piddly issue. There are other options on catch cans. wait or move on. simple.

BigBlock69RS · 05-18-2013, 12:34 AM

Quote:

Originally Posted by CoolStoryBro

what was the goal in the thread? You made the post, the company responded. They gave you an honest answer and not a run around. Thats pretty decent, but then you reply with something that sounds like you are looking for some kind of handout. This is the 3rd thread i came across in this forum where a member is bashing a vendor for a little piddly issue. There are other options on catch cans. wait or move on. simple.

jordan 572 · 05-18-2013, 11:35 AM

Although I didn't have the best experience Tracy did what he good to make it better. That's all I want, at least he tried, there is always going to be issues and people that can't be pleased. You must have some bad luck with your cars to have the manifolds soaked in 300 and 900 miles. I had 8,000 on my car when I installed mine, the manifold was just tacky, by no means soaked in oil. The rotors could use some oil anyway

Nutro · 05-18-2013, 12:59 PM

My first encounter last year was pretty good when I bought my RX catch can but I recently bought a Vmax TB and 1LE oil separator from Tracy and I've yet to receive it and can't get an actual update or tracking info from them.

SC2150 · 05-18-2013, 03:06 PM

Nutro, will ship the 1LE Monday....Hopefully your TB will be done then as well. Just did another all nighter and cant keep my eyes open. Doing all I can and appologize I can't do more.

Butters got to watch the catchcan assembly process first hand today so he can attest to how overworked we all are here.

05-17-2013, 07:36 PM	#19
RJT-SS Drives: '11 2SS/RS A6 Join Date: Apr 2011 Location: New Orleans Posts: 504	Tracy - I have been waiting for mine for about 5 weeks now. The wait does not bother me because of the quality. I do have a suggestion though - perhaps get someone to build you a database of customers, their order date, and their e-mail address. Then have someone put out an e-mail once the orders have gone unfilled beyond a certain amount of time (4 wks maybe?). As I said, I don't mind waiting but if the vendor is proactive in letting me know what's going on, at least I don't feel forgotten. Hang in there and maintain your quality. __________________ Performance Mods: Kooks 1-7/8 LTs; Calico coated w/HFCs, Solo Mach XL catback w/J-pipes, VMax TB, C.A.I. Intake, JRE Tune, RX Catch-Can

05-17-2013, 07:42 PM	#20
BDBiker Drives: Black 2013 2SS/RS 1LE Join Date: Mar 2013 Location: Oliver Springs, TN Posts: 552	As I stated previously, I have been waiting since 4/5 and I am willing to wait for its arrival. __________________

05-17-2013, 09:31 PM	#21
spyderbuddy Drives: 2010 RS Inferno Orange Metallic Join Date: Mar 2010 Location: Albany, Ga. Posts: 3,398 View My Garage	Guys they have a First rate Catch Can, And excellant coustomer Service. IO've got both there Catch can and Vmax Throttle Body When I can I plan on the I cel a tor and Plemun Spacer, but House comes first. __________________ PCP Hideaway Headlight Covers, BBK Headers & High Flow Cats, ZL1 Add-ons Wicker Bill, TL1/ZL1 Hood Insert, Gen5 DIY Frameless Mirror, ABL Dash Lighting an My link Navigation, Blacked out Rear Bowtie, all Sylvania led Turn Signals, Ceramic Window Tint By Nicks, MBRP Exhaust tips, GEN5 DIY Virginia Legal DRL Harness, Painted Brake Calipers, Vittesse Throttle Controller, Heritage Grill, Diode Dynamics Led Lighting, Manual Shifter Boot, Paddle Shifters, CNC Throttle Body, Trifecta Tune, RX Catch Can & Breather, Trunk Black out and Side Grills, Chevorlet door Sills.

05-17-2013, 09:40 PM	#22
GoEagles88 Drives: 2012 Camaro 2LT RS Convertible Join Date: Mar 2013 Location: Baton Rouge, LA Posts: 31	I'll wait patiently for mine. The Elite can was $189. I don't think they car will die before I get it... __________________ 2012 RS 2LT Convertible in Inferno Orange It's my wife's car. I just get to keep it clean.

05-17-2013, 11:45 PM	#24
DemonZL1 199 Drives: like a granny Join Date: Apr 2013 Location: Utah, USA Posts: 1,916	what was the goal in the thread? You made the post, the company responded. They gave you an honest answer and not a run around. Thats pretty decent, but then you reply with something that sounds like you are looking for some kind of handout. This is the 3rd thread i came across in this forum where a member is bashing a vendor for a little piddly issue. There are other options on catch cans. wait or move on. simple. __________________ 2023 Silverado LZ0 Duramax 2021 Shock SS 1LE A10 www.youtube.com/@DemonWorksPerformance Anderson composites coupon code : Demon

05-17-2013, 11:13 AM	#15
Supercharged SS Account Suspended Drives: 2010 Camaro Join Date: Feb 2010 Location: Sandy Hook, CT Posts: 11,927	I'm curious why RX hasn't responded yet? This thread is already a few days old. I'm sure he has seen it.

05-17-2013, 07:28 PM	#18
SC2150 Account Suspended Drives: 2012 Camaro RS, RX supercharged Join Date: Dec 2009 Location: Bradenton, FL Posts: 6,063	Bumblebee, please PM your name and address and we will refund you. For the rest, no can on the market performs as well as the RX can with its 4 chambers and 3 steps of separating and trapping the oil. Test after test and the challenge still stands. Take any of the so-so cans and install a clear glass fuel filter between the can you choose and the IM and see how quick it saturates with oil. If that is good enough for protecting your investment, then by all means go for it. I endorse the Elite can as it works great and no wait...and this benefits me zero to steer sales away for those not wanting to wait. We work 12-14 hour days 7 days a week (I was here 7:30 AM to 10:45 PM wed trying to catchup). We have hired and fired 3 different assemblers and painter in the past 3 months as quality and work ethics seem pretty dang rare. We can only make app 100 a week and orders run 100-300 a week and that is with truning away nearly every new dealer inquiry the past 8-10 months. Without pore production equipment, we cant make more and still put out the best functioning can on the market. If you email: RXProducts@aol.com you will get a estimated ship date and where you are on the list, and same if you call: 941-721-1826, but you will most likely have to leave a voice mail as the lines are busy solid (call tx speed and see how busy they are). If you have to have a good can now, order the Elite over any other (all are tested and dissected and the results posted in many threads just as everything I have posted here is). All messages are returned as quick as possible, and same with all emails and we get hundreds a day to return calls/messages. Anyone wanting to buy the company and ramp up to meet demand, let me know. I am to old to work this hard and all we can do is all we can do. So, the website should state the waiting time estimate and until we can tool up again (the 4th time we have expanded and retooled and moved to bigger facilities to try and meet demand and it keeps growing). We can only make 100 a week, and if an employee screws up pint, etc. on a batch and we catch it we have to redo them all and slows it down even more. We also are the only one to color match anyones choice and each is made to order....not mass produced in 2-3 colors. So all I can say is the wait is long, but it is worth it if you want the best protection available. If not, go with one that lets 20-30-40% of the oil to pass right through if your investment is not worth the wait for the best.

05-18-2013, 11:35 AM	#26
jordan 572 Drives: none Join Date: Jul 2008 Location: MN Posts: 1,720 View My Garage	Although I didn't have the best experience Tracy did what he good to make it better. That's all I want, at least he tried, there is always going to be issues and people that can't be pleased. You must have some bad luck with your cars to have the manifolds soaked in 300 and 900 miles. I had 8,000 on my car when I installed mine, the manifold was just tacky, by no means soaked in oil. The rotors could use some oil anyway

05-18-2013, 12:59 PM	#27
Nutro Drives: 2011 2SS Synergy Green Join Date: Nov 2011 Location: Austin, Texas Posts: 3,670	My first encounter last year was pretty good when I bought my RX catch can but I recently bought a Vmax TB and 1LE oil separator from Tracy and I've yet to receive it and can't get an actual update or tracking info from them. __________________ L99 With a Maggie

05-18-2013, 03:06 PM	#28
SC2150 Account Suspended Drives: 2012 Camaro RS, RX supercharged Join Date: Dec 2009 Location: Bradenton, FL Posts: 6,063	Nutro, will ship the 1LE Monday....Hopefully your TB will be done then as well. Just did another all nighter and cant keep my eyes open. Doing all I can and appologize I can't do more. Butters got to watch the catchcan assembly process first hand today so he can attest to how overworked we all are here.