Threatened by Hedricks Chevrolet service department - Camaro5 Chevy Camaro Forum / Camaro ZL1, SS and V6 Forums

Vertwheal · 03-10-2015, 08:38 PM

Fresno, CA

Heres my experience

I dropped off my 2015 SS Camaro because it was having a stabilitrak warning message and a CEL. After diagnosing the problem they told me it was a throttle position sensor but blamed it on a minor aftermarket modification I have called a Vitesse Throttle Controller.

The real issue was that Carol threatened to notify GM and get this... place a salvage title on my 2015 car. What kind of customer service is this? you threaten your customers who make one minor modification to their car? If all the camaros in the world got salvage titles for modifications then 95% of all camaros would be carrying salvage titles.

Obviously Hedricks is NOT a mod friendly dealership. Any car enthusiasts who have anything done to their car should NOT use the service department at this dealership.

In addition she was going to rotate my stock tires on my 1LE which have larger wheels in the back than the front - When a service department doesnt even know how to service stock vehicles or differentiate between models, there is a problem.

Steer clear of this service department.

dcpatters · 03-10-2015, 08:40 PM

Where are tbeh located? Off Shaw Ave?

hammdo · 03-10-2015, 08:41 PM

Wow...

Glad you got out of there. This is why I try to do all I can myself -- learning OBD II and Mode $06 diagnostics...

Having a Tech2 and MDI helps -- but the damn subscription is $3k a year!

Hope you find a better dealership -- they are out there...

-Don

Vertwheal · 03-10-2015, 08:47 PM

Quote:

Originally Posted by dcpatters

Where are tbeh located? Off Shaw Ave?

yes, shaw and 168

Vertwheal · 03-10-2015, 08:50 PM

is anyone else having trouble with a VTC, CEL and engine power reduced?

hammdo · 03-10-2015, 08:56 PM

I have it on mine and I've not had any issues. I do change it SP 0 when I don't 'want' to have fun. No CEL -- but I'm an 11 2SS...

-Don

Dropspeed · 03-10-2015, 09:30 PM

Quote:

Originally Posted by Vertwheal

I dropped off my 2015 SS Camaro because it was having a stabilitrak warning message and a CEL. After diagnosing the problem they told me it was a throttle position sensor but blamed it on a minor aftermarket modification I have called a Vitesse Throttle Controller.

The real issue was that Carol threatened to notify GM and get this... place a salvage title on my 2015 car. What kind of customer service is this? you threaten your customers who make one minor modification to their car? If all the camaros in the world got salvage titles for modifications then 95% of all camaros would be carrying salvage titles.
.

If it is the TPS sensor it is directly related to the installation of the Vitesse, as minor a mod it is, it is still a modification. As you know it is a devise that interrupts and modifies the signal between the accelerator pedal and the throttle body......

Not sure how a dealer can "place a salvage title", but they can flag your car in the GM system as modified

Mean Green Z28 · 03-10-2015, 09:41 PM

Devices like this should be taken out when visiting the dealer. That's the reason for such plug and play mods instead of tuning. Better yet, you should have taken out the only mod you had to the car and seen if it went away first.

Firebreed · 03-10-2015, 09:43 PM

Not the first time ive seen a bad review on that dealership sorry you had to deal with that. Take your VTC off and see if your cell clears, if so you have found your issue. However from what i have read the VTC shouldn't cause any issues. I always tended to steer clear of the all the dealerships in fresno.

Vertwheal · 03-10-2015, 09:49 PM

I don't believe she can alter my title but what a stupid thing to threaten the customer with such a thing. I'm going to delete the vtc and monitor it for awhile. Just wanted to give people a heads up about the dealerships attitude

krisprz2010camaross · 03-10-2015, 10:03 PM

Quote:

Originally Posted by Vertwheal

is anyone else having trouble with a VTC, CEL and engine power reduced?

Yes it has happened to me about 3 times now and it always happens when I'm using my paddles... And I've had my throttle controller for about 5-6 months it just started doing this. I contacted vitesse motorsports and one of the guys said it might be that my throttle body was dirty or that the wires aren't plugged in all the way. I did both and just about an hour ago it happened to me coming home. Luckily I had my scanner to clear it.

Eddiefuzz · 03-10-2015, 10:32 PM

I thought that the 1LE had a Squared wheel set up and the ZL1 had the staggered wheels.

horizon670 · 03-10-2015, 11:26 PM

Any aftermarket mod can void a warranty, if GM can prove it as the cause of the failure. The Throttle Controller does not leave any imprint on the ECU's memory, Therefore, it is untraceable and cannot be blamed for a failure.

GM cannot prove you ever had it hooked up.

If you ever have a failure and have to take it to the dealer for repair... just disconnect and remove the device and plug the factory harness back into the gas pedal.

Vertwheal · 03-10-2015, 11:40 PM

Quote:

Originally Posted by Eddiefuzz

I thought that the 1LE had a Squared wheel set up and the ZL1 had the staggered wheels.

20x10 on the front 20x11 on the rear

03-10-2015, 08:38 PM	#1
Vertwheal Drives: 2015 AGM 1SS/RS/1LE NPP Join Date: Dec 2014 Location: California Posts: 242	Threatened by Hedricks Chevrolet service department Fresno, CA Heres my experience I dropped off my 2015 SS Camaro because it was having a stabilitrak warning message and a CEL. After diagnosing the problem they told me it was a throttle position sensor but blamed it on a minor aftermarket modification I have called a Vitesse Throttle Controller. The real issue was that Carol threatened to notify GM and get this... place a salvage title on my 2015 car. What kind of customer service is this? you threaten your customers who make one minor modification to their car? If all the camaros in the world got salvage titles for modifications then 95% of all camaros would be carrying salvage titles. Obviously Hedricks is NOT a mod friendly dealership. Any car enthusiasts who have anything done to their car should NOT use the service department at this dealership. In addition she was going to rotate my stock tires on my 1LE which have larger wheels in the back than the front - When a service department doesnt even know how to service stock vehicles or differentiate between models, there is a problem. Steer clear of this service department. __________________ 2015 AGM 1SS/1LE/RS - NPP (Fuse Out) - Nav - Rear Vision CAI intake, ADM scoop, Rotofab washer relocation, Bo White stage II ported TB, Stainless Power 1 7/8 LT, RPI Splash Guards, Black Gorilla Locking Lug Nuts, Tuned by Rick @ Synergy Motorsports - 414/403 on a Mustang dyno Last edited by Vertwheal; 03-11-2015 at 10:26 AM.

03-10-2015, 08:41 PM	#3
hammdo 'It's an experiment' Drives: [COTW 2/09/15] '11 GPI LSA SC Z/LE Join Date: May 2014 Location: Dallas TX Posts: 8,694 View My Garage	Wow... Glad you got out of there. This is why I try to do all I can myself -- learning OBD II and Mode $06 diagnostics... Having a Tech2 and MDI helps -- but the damn subscription is $3k a year! Hope you find a better dealership -- they are out there... -Don __________________ 747 RWHP 794 RWTQ "Horsepower sells cars, torque wins races." - Enzo Ferrari See My Build: http://www.camaro5.com/forums/showthread.php?t=385577

03-10-2015, 08:50 PM	#5
Vertwheal Drives: 2015 AGM 1SS/RS/1LE NPP Join Date: Dec 2014 Location: California Posts: 242	is anyone else having trouble with a VTC, CEL and engine power reduced? __________________ 2015 AGM 1SS/1LE/RS - NPP (Fuse Out) - Nav - Rear Vision CAI intake, ADM scoop, Rotofab washer relocation, Bo White stage II ported TB, Stainless Power 1 7/8 LT, RPI Splash Guards, Black Gorilla Locking Lug Nuts, Tuned by Rick @ Synergy Motorsports - 414/403 on a Mustang dyno

03-10-2015, 08:56 PM	#6
hammdo 'It's an experiment' Drives: [COTW 2/09/15] '11 GPI LSA SC Z/LE Join Date: May 2014 Location: Dallas TX Posts: 8,694 View My Garage	I have it on mine and I've not had any issues. I do change it SP 0 when I don't 'want' to have fun. No CEL -- but I'm an 11 2SS... -Don __________________ 747 RWHP 794 RWTQ "Horsepower sells cars, torque wins races." - Enzo Ferrari See My Build: http://www.camaro5.com/forums/showthread.php?t=385577

03-10-2015, 09:41 PM	#8
Mean Green Z28 Drives: 2010 2SS Join Date: Aug 2013 Location: Annapolis, MD Posts: 941 View My Garage	Devices like this should be taken out when visiting the dealer. That's the reason for such plug and play mods instead of tuning. Better yet, you should have taken out the only mod you had to the car and seen if it went away first. __________________ 2010 2SS - CAI Intake, ADM Scoop, RotoFab Washer relo. LT Headers and off-road pipes, X-pipe, Muffler Deletes, ZL1 Spoiler, Technostalgia Tail-lights '98 T/A (Sold) - Forged 6.0ltr, MS3, P&P'd Heads/Valves, 90MM FAST/TB, Headers, 3" Y-pipe, 4" Mufflex Catback. Koni Adjustables w/GC coilovers (550/175), Strano Sway Bars '94 Z28 (Sold) ... LS1 swap (basically same setup as the T/A), TH350/3500 stall ... swapped it all into the T/A -- >> Some of my Projects My Fquick Page

03-10-2015, 08:40 PM	#2
dcpatters Drives: 2015 Camaro SS 1LE Join Date: Dec 2014 Location: Irvine, CA Posts: 206	Where are tbeh located? Off Shaw Ave?

03-10-2015, 09:43 PM	#9
Firebreed Got Boost? Drives: 2011 1SS/RS M6 SLP TVS 2300 Join Date: Oct 2010 Location: San Diego, CA Posts: 404	Not the first time ive seen a bad review on that dealership sorry you had to deal with that. Take your VTC off and see if your cell clears, if so you have found your issue. However from what i have read the VTC shouldn't cause any issues. I always tended to steer clear of the all the dealerships in fresno. __________________ 2011 1SS/RS M6 MOD List: SLP 2300 Supercharged, Flowmaster AT Cat back, aux 4 guage cluster, 12" kicker sub and Kicker Zx400.1 amp, PFADT Lowering springs CAI Inc. CAI, Hurst Short throw shifter, JBA 1 7/8 Long tube headers. Future Mods: 416ci stroker.

03-10-2015, 09:49 PM	#10
Vertwheal Drives: 2015 AGM 1SS/RS/1LE NPP Join Date: Dec 2014 Location: California Posts: 242	I don't believe she can alter my title but what a stupid thing to threaten the customer with such a thing. I'm going to delete the vtc and monitor it for awhile. Just wanted to give people a heads up about the dealerships attitude __________________ 2015 AGM 1SS/1LE/RS - NPP (Fuse Out) - Nav - Rear Vision CAI intake, ADM scoop, Rotofab washer relocation, Bo White stage II ported TB, Stainless Power 1 7/8 LT, RPI Splash Guards, Black Gorilla Locking Lug Nuts, Tuned by Rick @ Synergy Motorsports - 414/403 on a Mustang dyno

03-10-2015, 10:32 PM	#12
Eddiefuzz Drives: 2011 RS Join Date: Apr 2011 Location: Florence New Jersey Posts: 1,125	I thought that the 1LE had a Squared wheel set up and the ZL1 had the staggered wheels.

03-10-2015, 11:26 PM	#13
horizon670 Drives: 2010 Chevy Camaro 2LT / RS / Auto Join Date: Jan 2010 Location: Rutherford, NJ Posts: 905 View My Garage	Any aftermarket mod can void a warranty, if GM can prove it as the cause of the failure. The Throttle Controller does not leave any imprint on the ECU's memory, Therefore, it is untraceable and cannot be blamed for a failure. GM cannot prove you ever had it hooked up. If you ever have a failure and have to take it to the dealer for repair... just disconnect and remove the device and plug the factory harness back into the gas pedal.