05-17-2013, 03:55 PM | #1 |
Drives: Granite Crystal Challenger SRT Join Date: Jan 2010
Location: West Palm Beach,FL by way of Akron,OH
Posts: 1,406
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Southwest Speed
Has anyone had any problems receiving the gauge face replacement emblems?
I ordered the 4 gauge replacement emblems on 4/9/13 and have yet to receive my order.I get your order has shipped,oh no wait it hasn't shipped.Now I am being told that my order shipped on 5/9/13 and it is now 5/17/13 and I have yet to receive my order. What gives here has anyone else had this problem.
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05-17-2013, 04:23 PM | #2 |
Drives: '15 Z06, '01 NBM SS, '97 SS Join Date: May 2009
Location: Rio Rancho, NM
Posts: 12,170
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Charles, you've been the only issue.
USPS has obviously lost the order and I opened an investigation case with USPS as we discussed in our emails no more than 7 minutes ago. I offerred you the refund already once. I appreciate and respect your frustration but please enlighten me as to what more you'd like to see from us. R/ Ivan |
05-17-2013, 04:28 PM | #3 |
Drives: 2011 Camaro SS Join Date: Dec 2012
Location: Bradenton, FL
Posts: 2,610
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I do not know about your order.. But I have ordered personally and have sent numerous clients to Ivan with absolutely no problems at all before.
I see Ivan's offering a refund, that seems quite fair. From us vendors we do rely on USPS, UPS, Fedex, etc. and sometimes there are screw-ups out of our hands. |
05-17-2013, 06:29 PM | #4 |
Drives: Granite Crystal Challenger SRT Join Date: Jan 2010
Location: West Palm Beach,FL by way of Akron,OH
Posts: 1,406
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Ivan has just offered a refund in the last email today that was not offered.I guess when you are put out in a open forum you try to save face.Ivan you can refund my money at your earliest convenience.
Placed order on 4/9/13 Was told on 4/18/13 that my order will be shipped the next day Was told on 4/29/13 that they had not shipped Was told on 5/1/13 that they shipped at the beginning of the week Was told on 5/9/13 that they shipped yesterday As of today 5/17/13 order not received Now do you understand my frustration.
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05-17-2013, 07:00 PM | #5 |
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Ivan rocks!
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05-17-2013, 09:37 PM | #6 | |
Drives: Granite Crystal Challenger SRT Join Date: Jan 2010
Location: West Palm Beach,FL by way of Akron,OH
Posts: 1,406
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Quote:
Matt read my post just below your first and the events that led up to my frustration.It is not that I am frustrated that USPS has lost or can not find the order it is everything prior to that.USPS was the last push that took it over the edge for me
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05-17-2013, 09:40 PM | #7 |
ROAD COURSE JUNKIE
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I have ordered several things from Ivan and no problems, always good service, price matched stuff, hell even changed the prices online to price match. Nothing but good things to say about Ivan.
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05-17-2013, 09:47 PM | #8 |
Drives: Granite Crystal Challenger SRT Join Date: Jan 2010
Location: West Palm Beach,FL by way of Akron,OH
Posts: 1,406
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Good for you,sucked for me.
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05-17-2013, 10:49 PM | #9 |
Get Some
Drives: 2014 ZL1 6Speed Join Date: Mar 2012
Location: The Wood's Edge, NM
Posts: 712
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Ivan will make it right. Nicest guy on the forum. Can't beat his prices, and he always takes care of his customers.
I could see frustration if your car was down, and you needed a part to get to work, but gauge overlays? Lighten up Francis.
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06-01-2013, 10:02 AM | #10 |
Drives: 2010 2SS Join Date: Mar 2013
Location: AA CO, MD
Posts: 256
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Ivan purchased a set of wheels from me and he was a pleasure to do business with, i'd reccomend him and his company in a heartbeat.
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2010 RS/SS - C.A.I Intake, Muffler Delete, Skip Shift, VMAX TB
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06-01-2013, 12:53 PM | #11 |
[COTW 4/13/15]
Drives: Supercharged LLT Join Date: Jul 2010
Location: Florida
Posts: 5,957
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+1
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