New Flex Broke After 10 min of Use - Camaro5 Chevy Camaro Forum / Camaro ZL1, SS and V6 Forums

sctriguy · 12-04-2010, 01:46 PM

I bought the new Flex Polish kit from Adam's. I received it yesterday. Washed the car, clayed and began with the new green pad and product. After about 10 min of use the pad and backing plate come flying off. Luckily it didn't damage anything while coming off. See my pic below. Is this Flex toast? Will Adam's replace? I have a section of my wife's tahoe hood covered in green product, is okay to leave on there until i have a working Flex?

[IMG]

[/IMG]

Sir Nuke · 12-04-2010, 02:51 PM

it l;ooks l;ike the shaft broke.....call them up...and they will fix you up. They are very reliable and very good people to deal with.

Junkman2008 · 12-04-2010, 03:00 PM

Quote:

Originally Posted by sctriguy

I bought the new Flex Polish kit from Adam's. I received it yesterday. Washed the car, clayed and began with the new green pad and product. After about 10 min of use the pad and backing plate come flying off. Luckily it didn't damage anything while coming off. See my pic below. Is this Flex toast? Will Adam's replace? I have a section of my wife's tahoe hood covered in green product, is okay to leave on there until i have a working Flex?

[IMG]

[/IMG]

The time you spent making this thread could have been spent talking to Ashley so that a new one could be sent to you first thing Monday morning. Now you have to wait until Monday to contact her. Of course Adam will replace it at no cost to you! Haven't you heard about their 110% money back guarantee? There's no trick to it, the warranty is exactly as it says and Adam will honor it with no questions asked. Ashley's number is 866-965-0400. She's on Pacific coast time.

You need to get that product off your hood although you shouldn't have but a small part of the hood covered with that stuff if you were working the right sized area.

DetailersDomain · 12-04-2010, 03:54 PM

yup hit them up because they will get another one out to you with no issues.

sctriguy · 12-05-2010, 06:46 AM

Quote:

Originally Posted by Junkman2008

The time you spent making this thread could have been spent talking to Ashley so that a new one could be sent to you first thing Monday morning. Now you have to wait until Monday to contact her. Of course Adam will replace it at no cost to you! Haven't you heard about their 110% money back guarantee? There's no trick to it, the warranty is exactly as it says and Adam will honor it with no questions asked. Ashley's number is 866-965-0400. She's on Pacific coast time.

You need to get that product off your hood although you shouldn't have but a small part of the hood covered with that stuff if you were working the right sized area.

According to their website they are not open on Saturdays. I will have to wait till Monday regardless.

Customer Service Hours:

Monday - Friday: 8:00AM – 5:00PM

(Phone Hours are Mountain Standard Time)

This stinks because I had al day Sunday to work on my wife's Tahoe.

Junkman2008 · 12-05-2010, 09:58 AM

Quote:

Originally Posted by sctriguy

According to their website they are not open on Saturdays. I will have to wait till Monday regardless.

Customer Service Hours:

Monday - Friday: 8:00AM – 5:00PM

(Phone Hours are Mountain Standard Time)

This stinks because I had al day Sunday to work on my wife's Tahoe.

Sometimes, Adam is in the warehouse on Saturday morning and will answer the phone if he's there.

sctriguy · 12-10-2010, 07:57 AM

Update: It broke on Saturday and had in new from Adam's by Wednesday. Thanks or the great customer service!!

Iwantone2 · 12-10-2010, 09:25 AM

Quote:

Originally Posted by sctriguy

Update: It broke on Saturday and had in new from Adam's by Wednesday. Thanks or the great customer service!!

DAMN!!! That's awesome!!!

Adam's Polishes · 12-10-2010, 10:58 AM

Glad to hear we got you handled quickly. For future reference I answer emails at all hours and almost any day if I can. If you have an issue on a weekend feel free to email me:

Dylan@AdamsPolishes.com

I'll get things processed on the weekend or get you help if you need it. Ask any number of members who've gotten email responses from me at 8:30pm on a Sunday night.

Junkman2008 · 12-10-2010, 08:41 PM

Quote:

Originally Posted by Iwantone2

DAMN!!! That's awesome!!!

... and that is totally par for Adam's customer service.

nUcLeArEnVoY · 12-10-2010, 09:38 PM

How bad is your paint that requires using the green pad anyway?

CamaroDreams07 · 12-10-2010, 11:14 PM

Quote:

Originally Posted by nUcLeArEnVoY

How bad is your paint that requires using the green pad anyway?

It was his wife's Tahoe, which presumably might be a few years old and possibly neglected..

sctriguy · 12-11-2010, 06:20 AM

Quote:

Originally Posted by nUcLeArEnVoY

How bad is your paint that requires using the green pad anyway?

It's my wife's black tahoe that has been to the local car wash too many times. The paint was shredded. The flex is working great. Been on it 3 days and only half done

Junkman2008 · 12-11-2010, 01:44 PM

Quote:

Originally Posted by sctriguy

It's my wife's black tahoe that has been to the local car wash too many times. The paint was shredded. The flex is working great. Been on it 3 days and only half done

Won't surprise me if you spent two weeks on it. It would take me a month!

12-04-2010, 01:46 PM	#1
sctriguy Drives: 2010 Camaro 2SS/RS Join Date: Apr 2010 Location: Simpsonville, SC Posts: 29	New Flex Broke After 10 min of Use I bought the new Flex Polish kit from Adam's. I received it yesterday. Washed the car, clayed and began with the new green pad and product. After about 10 min of use the pad and backing plate come flying off. Luckily it didn't damage anything while coming off. See my pic below. Is this Flex toast? Will Adam's replace? I have a section of my wife's tahoe hood covered in green product, is okay to leave on there until i have a working Flex? [IMG][/IMG]

12-04-2010, 02:51 PM	#2
Sir Nuke Master of All Things Drives: '20 Corvette Stingray Join Date: Jul 2009 Location: Southeast of Houston, Texas Posts: 22,331 View My Garage	it l;ooks l;ike the shaft broke.....call them up...and they will fix you up. They are very reliable and very good people to deal with. __________________

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DetailersDomain Drives: Audi S4 Join Date: Jul 2010 Location: NJ Posts: 760	yup hit them up because they will get another one out to you with no issues.

12-10-2010, 07:57 AM	#7
sctriguy Drives: 2010 Camaro 2SS/RS Join Date: Apr 2010 Location: Simpsonville, SC Posts: 29	Update: It broke on Saturday and had in new from Adam's by Wednesday. Thanks or the great customer service!!

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Adam's Polishes Drives: The shiny ones. Join Date: Mar 2010 Location: In the detail shop! Posts: 5,979	Glad to hear we got you handled quickly. For future reference I answer emails at all hours and almost any day if I can. If you have an issue on a weekend feel free to email me: Dylan@AdamsPolishes.com I'll get things processed on the weekend or get you help if you need it. Ask any number of members who've gotten email responses from me at 8:30pm on a Sunday night.

12-10-2010, 09:38 PM	#11
nUcLeArEnVoY Oldbie that nobody knows Drives: 2011 1SS/RS M6 Join Date: Jun 2008 Location: Homestead, FL Posts: 3,459 View My Garage	How bad is your paint that requires using the green pad anyway?