problems with RPI designs - Camaro5 Chevy Camaro Forum / Camaro ZL1, SS and V6 Forums

angie7 · 07-21-2013, 11:57 AM

I've never had an issue with them and have ordered a lot from them until now and I'm very disappointed. I won $100 gift card thru their fb page so I ordered a header panel for 99.95 and a "Camaro" bag over a month ago. When I received the header panel, it was damaged. One end was completely bent, the box was undamaged so whoever put it in the box, knew it was damaged and sent it anyways. I called and spoke with Josh at RPI who told me to send him pics via email and I did. I told him I didn't want another one bc nothing in the ad said it required drilling and I did not want to drill in my car for that. I plan a reverse hood kit at some point and do not want stray holes in the car.

He said they don't do refunds but would offer a replacement. No biggie, that's fine with me. So I paid 20 bucks out of my own pocket to ship this damaged item back. He received it a few day later and asked what I wanted for a replacement. I sent him a link and the new item I wanted was more expensive then the header panel but said I'd pay the difference. Several emails later and a month of absolutely NO response from Josh,

I'm very disappointed in their lack of customer service and if this isn't fixed soon, will never use or recommend them again.

zkdreads · 07-21-2013, 12:13 PM

damn! they need to be paying you those $20 back too as well

angie7 · 07-21-2013, 12:19 PM

Yes I agree!

Evil-Bee-NH · 07-21-2013, 12:34 PM

surprised RPIDon hasn't chimed in yet he usually tackles this stuff right off but it is a sunday.

ActNup NY · 07-21-2013, 03:39 PM

Definitely a terrible way to conduct business. Hopefully this situation works out in your favor Ang

Sounds like they might need to refer back to their Customer service handbook !!

DaFisch · 07-21-2013, 03:50 PM

I ordered cabon fiber chevy logos for the front and back of my vehicle and after 2 months it started to bubble so I took it off my car right away. Some products are good.. some are bad. It was 99 down the drain.

angie7 · 07-22-2013, 05:02 PM

Sent RPI a fb message on Friday. This morning Renee messages me assuring me that Josh will be contacting me today. Well guess what? Its 6pm their time, business closed and NO word from anyone.

Smirnoff · 07-22-2013, 05:21 PM

Bump for customer service at it's very best (not)! Thanks for the heads-up, I was able to cancel my order.

strych9 · 07-22-2013, 05:43 PM

I was very displeased with the painted antenna I bought from them. First purchase was my LAST with RPI.

RPIDon · 07-23-2013, 11:54 AM

Sorry for the delay, I was not aware there was a problem and just came across this, now that I am here let me see what I can do to help. Angie7, let me talk with Josh and come up with a way to make you happy. DaFisch, could you send me some photos so I can see what is happening to the emblems? Strych9, could you send me some photos as well showing me what is wrong with the antenna, you can email me at donrpidesigns@gmail.com

RPIDon · 07-23-2013, 11:56 AM

Quote:

Originally Posted by Evil-Bee-NH

surprised RPIDon hasn't chimed in yet he usually tackles this stuff right off but it is a sunday.

I usually am, I was not aware there was a problem and I did not check this section the last two days. Sorry

family man · 07-23-2013, 11:57 AM

There is absolutely no reason for you to have to pay return shipping on a damaged item.

angie7 · 07-23-2013, 11:57 AM

I've spoken with Renee and gave her the link for the replacement part.

I agree family man but at this point I just want my replacement and to be done with this mess.

RPIDon · 07-23-2013, 12:17 PM

Quote:

Originally Posted by angie7

I've spoken with Renee and gave her the link for the replacement part.

I agree family man but at this point I just want my replacement and to be done with this mess.

Angie7, I got your message and have replied back. Thanks, Don

07-21-2013, 11:57 AM	#1
angie7 Smoked by a GIRL Drives: 2014 2SS/RS Join Date: Mar 2011 Location: Southern Indiana Posts: 3,748 View My Garage	problems with RPI designs I've never had an issue with them and have ordered a lot from them until now and I'm very disappointed. I won $100 gift card thru their fb page so I ordered a header panel for 99.95 and a "Camaro" bag over a month ago. When I received the header panel, it was damaged. One end was completely bent, the box was undamaged so whoever put it in the box, knew it was damaged and sent it anyways. I called and spoke with Josh at RPI who told me to send him pics via email and I did. I told him I didn't want another one bc nothing in the ad said it required drilling and I did not want to drill in my car for that. I plan a reverse hood kit at some point and do not want stray holes in the car. He said they don't do refunds but would offer a replacement. No biggie, that's fine with me. So I paid 20 bucks out of my own pocket to ship this damaged item back. He received it a few day later and asked what I wanted for a replacement. I sent him a link and the new item I wanted was more expensive then the header panel but said I'd pay the difference. Several emails later and a month of absolutely NO response from Josh, I'm very disappointed in their lack of customer service and if this isn't fixed soon, will never use or recommend them again. __________________ 2014 2SS/RS Summit White w/ IOM interior "Powder 2.0"

07-21-2013, 12:13 PM	#2
zkdreads Drives: 2010 Camaro LS V6 Join Date: Jul 2010 Location: Tampa, Florida Posts: 2,784	damn! they need to be paying you those $20 back too as well __________________ C-LO or Sonic "Without Struggle there is no progress" I am your best nightmare!

07-21-2013, 12:19 PM	#3
angie7 Smoked by a GIRL Drives: 2014 2SS/RS Join Date: Mar 2011 Location: Southern Indiana Posts: 3,748 View My Garage	Yes I agree! __________________ 2014 2SS/RS Summit White w/ IOM interior "Powder 2.0"

07-21-2013, 12:34 PM	#4
Evil-Bee-NH 603 Camaros Drives: 2017 NGM I4 1LT Coupe Join Date: May 2012 Location: Manchester, NH Posts: 6,779 View My Garage	surprised RPIDon hasn't chimed in yet he usually tackles this stuff right off but it is a sunday. __________________ MY 2017 I4 CAMARO BUILD JOURNAL \| YOUTUBE \| INSTAGRAM \| 316RWHP - 385 RWTQ HPTUNERS DYNO TUNE \| 12.693s @ 105MPH 1/4 Mile

07-21-2013, 03:39 PM	#5
ActNup NY Drives: 2011 1LT Black Camaro Join Date: Feb 2012 Location: Queens, NYC Posts: 2,496 View My Garage	Definitely a terrible way to conduct business. Hopefully this situation works out in your favor Ang Sounds like they might need to refer back to their Customer service handbook !! __________________ *The DREAM is free... It's the HUSTLE that is sold seperately*

07-21-2013, 03:50 PM	#6
DaFisch Master Amateur Mechanic Drives: Victory Red 2011 2SS/RS Join Date: Jan 2013 Location: South Barrington, IL Posts: 1,720	I ordered cabon fiber chevy logos for the front and back of my vehicle and after 2 months it started to bubble so I took it off my car right away. Some products are good.. some are bad. It was 99 down the drain.

07-22-2013, 05:02 PM	#7
angie7 Smoked by a GIRL Drives: 2014 2SS/RS Join Date: Mar 2011 Location: Southern Indiana Posts: 3,748 View My Garage	Sent RPI a fb message on Friday. This morning Renee messages me assuring me that Josh will be contacting me today. Well guess what? Its 6pm their time, business closed and NO word from anyone. __________________ 2014 2SS/RS Summit White w/ IOM interior "Powder 2.0"

07-22-2013, 05:21 PM	#8
Smirnoff Drives: Camaro SS Join Date: Mar 2010 Location: Motorcity Dragway Posts: 978	Bump for customer service at it's very best (not)! Thanks for the heads-up, I was able to cancel my order. __________________ 11.90's w/headers, CAI, custom tune, slicks/skinnys, shifter & 100+ Ethyl.

07-22-2013, 05:43 PM	#9
strych9 I'll be back... Drives: Subaru, HD Road Glide Special Join Date: Apr 2012 Location: Omaha, NE Posts: 3,036 View My Garage	I was very displeased with the painted antenna I bought from them. First purchase was my LAST with RPI. __________________ Bye bye, Bumblebee! --------------------------------------------------------------------------------------- Build Journal My Garage GoPro Mic Hack

07-23-2013, 11:54 AM	#10
RPIDon Drives: Camaro Join Date: May 2013 Location: Ohio Posts: 1,888	Sorry for the delay, I was not aware there was a problem and just came across this, now that I am here let me see what I can do to help. Angie7, let me talk with Josh and come up with a way to make you happy. DaFisch, could you send me some photos so I can see what is happening to the emblems? Strych9, could you send me some photos as well showing me what is wrong with the antenna, you can email me at donrpidesigns@gmail.com

07-23-2013, 11:57 AM	#12
family man Drives: . Join Date: Nov 2012 Location: . Posts: 1,085	There is absolutely no reason for you to have to pay return shipping on a damaged item.