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Old 06-04-2017, 09:52 PM   #1
dmhosting
 
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Best dealer for warranty work in DFW?

I'm wanting to get a good idea as to what dealer is the best on warranty work in the DFW area... Got a couple of things going on that I need to get resolved and haven't had much luck with Classic in Grapevine on previous issues.
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Old 06-13-2017, 04:35 PM   #2
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I have a buddy that works at Reliable in Richardson used to be driveability tech PM me if you need some help
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Old 06-16-2017, 01:59 PM   #3
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Thanks Zman - I ended up bringing back to Classic and just got the call that "everything is working fine" from the techs - I just put in a call to GM to see if i can get them to escalate and figure out why that one particular dealer can't get it together.. Hopefully will have some resolution soon!
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Old 06-16-2017, 05:01 PM   #4
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It's all in the service writer. Make friends with them and they will take care of you. At Classic, I recommend Marca. She's the only one I will talk/work with. Don't bother complaining to the service manager, Zorn is a dick. If you have an issue at Classic, go directly to Hagen Durant GM or Bently Durant Corp Atty.
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Old 06-19-2017, 01:15 PM   #5
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jrhagen - Sounds like you might be related to Hagen by your screenname??
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Old 06-19-2017, 02:24 PM   #6
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Quote:
Originally Posted by dmhosting View Post
jrhagen - Sounds like you might be related to Hagen by your screenname??
Coincidence, his first name is my last name.
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Old 06-20-2017, 08:01 PM   #7
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Gotcha Appreciate the input, I will see what I can come up with the contacts. I just want the service dept to fix my car, not find excuses to not fix it just because "GM Says So"
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Old 06-23-2017, 09:53 PM   #8
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Well - After I ended up talking with GM and the owner of Classic, I was able to get things taken care of. There are a few folks there that still need to be fired but i've found that if you keep pushing and don't back down, they will eventually listen and get you taken care of. FYI - Zorn was actually quite the opposite, he was the most helpful of them all.

Appreciate everyone's input!
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Old 06-23-2017, 10:17 PM   #9
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Glad it worked out for you. Good to hear someone had a good experience with Zorn. Maybe he has changed.
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Old 06-23-2017, 10:19 PM   #10
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What was the issue?
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Old 06-23-2017, 10:28 PM   #11
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Front strut was bad, The first 3 levels of service told me it was "normal" noise and I shouldn't be concerned and that "all Camaros make that noise" Needless to say, it was a defective strut when they finally took it off the car and looked at it (and after I duplicated the noise while Zorn was riding with me and heard it.)
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Old Yesterday, 09:51 AM   #12
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My car is so modded, they won't even touch it for fear of breaking something.
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LSX B-8, LSA supercharger, Lingenfelter GT9 cam, Ron Davis heat exchanger, 650 lift springs, 1 7/8 headers, NPP exhaust, Roto-fab reservoir, Dedicated Motorsports reenforced brick, 160 t-stat, ADM intake, 2.55 upper & 9.5 lower pulley, Alky Control meth kit, RPM Stage 5 4L80e, built ZL1 converter, DSS single piece driveshaft, ZL1 rear cradle, sway bar, 3.73 diff and axles, BC Racing Type BR coilovers, BMR adjustable LCAs and triple adjustable end links, Weld wheels with skinnies and slicks, 740 rwhp, 730 tq.
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Old Yesterday, 12:54 PM   #13
dmhosting
 
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Quote:
Originally Posted by jrhagen View Post
My car is so modded, they won't even touch it for fear of breaking something.
Sounds like it from your signature line! As soon as the warranty is up in October, I think i'm gonna start doing some mods to it.
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Old Yesterday, 03:41 PM   #14
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Originally Posted by dmhosting View Post
Sounds like it from your signature line! As soon as the warranty is up in October, I think i'm gonna start doing some mods to it.
My car was purchased as a toy. I had 651 miles on the odometer when the LS3 came out and the mods began. It is a never ending sickness.

Might I recommend Anything Automotive in Denton when you start your mods.
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LSX B-8, LSA supercharger, Lingenfelter GT9 cam, Ron Davis heat exchanger, 650 lift springs, 1 7/8 headers, NPP exhaust, Roto-fab reservoir, Dedicated Motorsports reenforced brick, 160 t-stat, ADM intake, 2.55 upper & 9.5 lower pulley, Alky Control meth kit, RPM Stage 5 4L80e, built ZL1 converter, DSS single piece driveshaft, ZL1 rear cradle, sway bar, 3.73 diff and axles, BC Racing Type BR coilovers, BMR adjustable LCAs and triple adjustable end links, Weld wheels with skinnies and slicks, 740 rwhp, 730 tq.
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