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Old 01-26-2015, 02:57 PM   #1
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Onstar to the rescue NOT

Car locked and keys locked in trunk I thought onstar could help but without a valid enrollment nothing they can do. The lady said I needed to push the blue button on the mirror if I could do that I wouldn`t be wrighting this thread. Onstar gone AAA to the rescue. Currious as how they can do a remote diagnostic but can`t open the doors.Sorry had to vent.
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Old 01-26-2015, 02:59 PM   #2
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Ha.

"Yes sir, we can unlock the car door for you. What's your credit card number?"
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Old 01-26-2015, 02:59 PM   #3
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Does suck, but yes, no valid (existing) subscription, you are screwed.

Onstar needs to have some reasonable a-la-carte prices, they would have many more customers.
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Old 01-26-2015, 02:59 PM   #4
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Car locked and keys locked in trunk I thought onstar could help but without a valid enrollment nothing they can do. The lady said I needed to push the blue button on the mirror if I could do that I wouldn`t be wrighting this thread. Onstar gone AAA to the rescue. Currious as how they can do a remote diagnostic but can`t open the doors.Sorry had to vent.
LMFAO!!! "Sir, I understand you're locked out of your car. So I need you to get in the car, push the blue button, then we can help you."

Sorry to here about this man. How'd it happen?
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Old 01-26-2015, 03:21 PM   #5
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So your OnStar trial lapsed but turns out you needed help with a lock out after all?

So if I understand you correctly, you locked yourself out without CYA and it's not your fault but OnStar?

Makes sense to me....
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Old 01-26-2015, 03:27 PM   #6
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Yea, if you want them to provide help, it might be a good idea to have the account current.
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Old 01-26-2015, 03:28 PM   #7
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Originally Posted by Frank in MD View Post
So your OnStar trial lapsed but turns out you needed help with a lock out after all?

So if I understand you correctly, you locked yourself out without CYA and it's not your fault but OnStar?

Makes sense to me....
I don't think he's blaming OnStar for anything. Just stating how stupid they are for telling him to push a button inside his car when he's locked out. Must not have been on their script...

1. Is customer locked out of his car? Yes/No
2. Doesn't matter, tell customer to press the blue button.
3. Tell customer "Sorry. Thank you, come again."
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Old 01-26-2015, 03:32 PM   #8
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Flame suit on, I have absolutely zero use for onstar or any big brother gimmic etc. I unplugged mine the day I took delivery and never missed a beat. Oh yeah its unplugged on my ctsv and Z06 as well lol.
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Old 01-26-2015, 03:32 PM   #9
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you have to have an account and password otherwise any thief could open the door and steal your stuff
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Old 01-26-2015, 03:35 PM   #10
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So your mad a service you don't pay for didn't let just some guy on a phone unlock your vehicle?

Way to 16 year old girl your keys by the way.
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Old 01-26-2015, 03:49 PM   #11
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I don't think he's blaming OnStar for anything. Just stating how stupid they are for telling him to push a button inside his car when he's locked out. Must not have been on their script...
That's not a script. If your account lapses they require a button push to reactivate services, not a phone call from a cell phone. Your phone isn't connected to OnStar, your car is.

What's stupid is making a thread complaining about OnStar when the fault lies w/ the op alone.

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So your mad a service you don't pay for didn't let just some guy on a phone unlock your vehicle?

Way to 16 year old girl your keys by the way.
C5.com needs a like button.
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Old 01-26-2015, 03:55 PM   #12
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So your mad a service you don't pay for didn't let just some guy on a phone unlock your vehicle?

Way to 16 year old girl your keys by the way.
THIS
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Old 01-26-2015, 03:55 PM   #13
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Originally Posted by Frank in MD View Post
That's not a script. If your account lapses they require a button push to reactivate services, not a phone call from a cell phone. Your phone isn't connected to OnStar, your car is.

What's stupid is making a thread complaining about OnStar when the fault lies w/ the op alone.



C5.com needs a like button.
What's stupid is an operator telling me to push a button inside my car when I just told her I locked myself out. It's just funny, get over yourself.
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Old 01-26-2015, 04:03 PM   #14
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You no pay...you no play....

OnStar is not free.....
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Old 01-26-2015, 04:16 PM   #15
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Quote:
you have to have an account and password otherwise any thief could open the door and steal your stuff
Makes sense to me.
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Old 01-26-2015, 04:16 PM   #16
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What's stupid is an operator telling me to push a button inside my car when I just told her I locked myself out. It's just funny, get over yourself.
Congratulations! You win the internet!
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Old 01-26-2015, 04:41 PM   #17
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I had a 2010 Impala for a year and a half. Used the trial period, didn't pay for the service after and was still able to use the app on my iPhone to start, lock, unlock, and check the oil life, tire pressure, fuel level and all that until I traded it in.
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Old 01-26-2015, 04:54 PM   #18
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Does suck, but yes, no valid (existing) subscription, you are screwed.

Onstar needs to have some reasonable a-la-carte prices, they would have many more customers.
Years ago I started a thread titled "onstar is a rip-off" and proposed this same idea, I was flamed and one guy even said he wishes I would wreck.


I'd like to see pay per use navigation and other pay-per use charges as needed, with proper security and registration of course. I would gladly pay them $20 to unlock my car if I was in a tight spot.

I don't fault Onstar for not helping the OP out though.
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Old 01-26-2015, 04:58 PM   #19
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Yep... you could have used the remote app and your cell phone to unlock your doors. It's good for five years after you purchase the vehicle, even with no Onstar account. The remote app is the only good thing about OnStar. Everyone should download it. I use it every day.
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Old 01-26-2015, 05:02 PM   #20
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Yep... you could have used the remote app and your cell phone to unlock your doors. It's good for five years after you purchase the vehicle, even with no Onstar account. The remote app is the only good thing about OnStar. Everyone should download it. I use it every day.
When did they start doing this? My remote app quit working when the trial period ended?
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Old 01-26-2015, 05:09 PM   #21
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Yep... you could have used the remote app and your cell phone to unlock your doors. It's good for five years after you purchase the vehicle, even with no Onstar account. The remote app is the only good thing about OnStar. Everyone should download it. I use it every day.
I'm thinking that's not true, but now I have to try. I didn't think the app let you do anything without logging into your account.
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Old 01-26-2015, 05:11 PM   #22
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I'm thinking that's not true, but now I have to try. I didn't think the app let you do anything without logging into your account.

It doesn't, I do remember having to sign up and log in to use the app. I just never gave them my credit card number. After the trial ended no more services.
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Old 01-26-2015, 05:12 PM   #23
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My Avalanche was hit by a hit-and-run driver. At the time of the accident I let my On-Star subscription lapse. The license plate fell off of the other truck. We gave the plate to the responding officer. I was on the phone to 911 reporting the accident and so didn't take the time to eye ball the other guy before he took off. The Police Officer that responded to the scene was sure that license plate identified the other guy. But since I didn't eye ball the other guy he got off Scott free. About a year later my Avalanche was hit by an unlicensed diver, but this time I had On-Star. The State Police, fire, and medics were there in no time.

Three things that I learned. 1) Eye ball the other guy and take a picture with your phone. 2) Press On-Star so you can focus on 1). 3) Unlicensed drivers don't have real jobs and your insurance company won't be able to recover their money nor yours.

I'm never letting my On-Star subscription lapse again.
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Old 01-26-2015, 05:13 PM   #24
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Yep... you could have used the remote app and your cell phone to unlock your doors. It's good for five years after you purchase the vehicle, even with no Onstar account. The remote app is the only good thing about OnStar. Everyone should download it. I use it every day.
I am pretty sure that just started with the 2014's. My 2012 needs to have an Onstar subscription to get the app to work. My 2014 Spark has it for 5 years even without Onstar.
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Old 01-26-2015, 05:13 PM   #25
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They are a business. Your employer does not ask you to work for free either. It's unfortunate - Give a second set of keys to your significant other, parent, relative, friend,etc. I have never locked a key in a car, but my wife and I do both have back up's for one another.
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