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Old 09-22-2010, 08:52 AM   #1
CamaroChelline
 
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Angry Tire store mangled my rims installing my new tires..

I'm pissed..

We left the car there (which I usually dont do) and when we picked her up the first thing I did was a walk around..Didn't take long to find the 1st ding..walked to the next tire, some thing, walked to the passanger side and there was a scratch all the way around my front rim!!!! The back rim has a hole in it! A freaking hole!!!

We walked into the store and the guy says "all good??"

UUMMMM NO! My husband tells them they screwed up my rims so the manager comes out and looks at it..Goes inside and called a local rim shop and asked me to take it over there when I get a chance.. I told the guy I'd be there when they open in the morning. The old freaking fart behind the counter asked the manager "is it bad?" To which the manager replied " does it matter? They're scratched.. how bad it is is irrelevent"

So I go to the rim shop at 8am yesterday..talked to the owner, he seemed like a nice enough guy..He calls the tire shop and tells them the price to recoat all 4 rims.. The guy at the tire store tries to say that they only damaged 2 of my rims!! At which point the rim guy says "Ron.. I've seen the rims.. all 4 are damaged and need to be fixed"

So long story short.. I'm getting all 4 of my rims recovered (? is that what it's called?) On Monday.. Unfortunately I'm going to be without my car for 2 days :( But my rims will look like brand new!!!!
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Old 09-22-2010, 08:56 AM   #2
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WTF are they using the old style 1980's tire removal machine? I can say alot of the shops around here atleast have an updated machine for clearcoated rims.

The old style machines beat the snot out of clearcoated rims.

After the first rim was done they should have called you to inform you. I knocked the crap out of the tire tech that done this.
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Old 09-22-2010, 08:57 AM   #3
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Unbelievable, how does a tire shop think this is not a problem? I am happy that they owned up to the damage and will make it right. I am also sure you will do a thorough inspection before you accept their work. Good luck.
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Old 09-22-2010, 09:01 AM   #4
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They must not of been using a tire machine for custom rims. I hope they aren't the ones that are going to remount the tires after the repair.
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Old 09-22-2010, 09:02 AM   #5
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Wow.... They reverted to the Fred Flintstone method of tire mounting.... Glad you are getting all fixed up though...
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Old 09-22-2010, 09:03 AM   #6
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Quote:
Originally Posted by robsls3 View Post
WTF are they using the old style 1980's tire removal machine? I can say alot of the shops around here atleast have an updated machine for clearcoated rims.

The old style machines beat the snot out of clearcoated rims.

After the first rim was done they should have called you to inform you. I knocked the crap out of the tire tech that done this.

That's the thing!! They wern't gonna tell me!! The tech didn't tell his boss so they had no clue when I walked in and told them that they screwed my sh$t up.. Guess they thought since I was a chic I wouldn't notice


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Unbelievable, how does a tire shop think this is not a problem? I am happy that they owned up to the damage and will make it right. I am also sure you will do a thorough inspection before you accept their work. Good luck.

I can't believe that they were just gonna let me drive off the lot like that.. I never ever leave someplace that has worked on my car without doing a walk around..And I guarantee you..They will pay to fix my rims until I am satisfied with the repair..Which hopefully will only take 1 time
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Old 09-22-2010, 09:03 AM   #7
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OMG!!! Thats the worst tire job i've ever seen. If its not perfect sue them,
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Old 09-22-2010, 09:04 AM   #8
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They must not of been using a tire machine for custom rims. I hope they aren't the ones that are going to remount the tires after the repair.
They will never touch my car again.. trust me...
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Old 09-22-2010, 09:06 AM   #9
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O! And did I mention they over inflated my tires?? I'm talking really over inflated..44 psi all the way around!!
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Old 09-22-2010, 09:09 AM   #10
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I would have been hot had that been my car! At least they are going to fix them. Good luck to you, hopefully they look better than new when they get done!!
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Old 09-22-2010, 09:09 AM   #11
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I had a similar problem happen at the dealer. they gave the first oil change free so had them do it get the car back and one rim is scratched to hell and had paint on it. i complained about it and after five different people looked at it they said that they would take care of it. so they were just going to have their wheel guy fill it in but that was going to take weeks for some reason so they rip one off one of the camaros on the lot so i got a new rim and a new tire.
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Old 09-22-2010, 09:19 AM   #12
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Here's my tire store horror story. I took my 2002 SS for new tires at NTB. The teenage tire changer did not use the jacking pads under the car to lift it. He put the lift pads under the fender seams in front. They bent under the car. The gen4s were plastic. I didn't notice this until one day I was on the passenger side of the car and noticed that the door didn't line up properly. When I looked under the car and saw the damage I knew that to much time had gone by to do anything about it. I was sick! I am glad that you are going to get some satisfaction with your damage.
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Old 09-22-2010, 09:25 AM   #13
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Same thing happened to me at a tire place I've used for many years. My rims weren't AS bad but still bad. They basically told me sorry not our fault we didn't do that. They then offered me a "credit for future work", I told them to stick it up their you-know-what. I now go to the place across the street, who swaps a set of tires for 10 bucks less and knows not to scratch my rims. Unfortunately the scratches are still there :(
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Old 09-22-2010, 09:27 AM   #14
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HOLY CRAP! there would have been steam coming out of my ears and bullets flying out of my gun(s).... J/K about the bullets part, but not far off... haha
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Old 09-22-2010, 09:27 AM   #15
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glad they are taking care of it for you.
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Old 09-22-2010, 09:28 AM   #16
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Yikes, I'll do my steel Heritage wheels myself thank you.
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Old 09-22-2010, 09:30 AM   #17
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Quote:
Originally Posted by chrisinlittlerock View Post
OMG!!! Thats the worst tire job i've ever seen. If its not perfect sue them,


Quote:
Originally Posted by CamaroChelline View Post
They will never touch my car again.. trust me...
I don't blame you!!

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glad they are taking care of it for you.
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Old 09-22-2010, 09:31 AM   #18
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I would have had a heart attack, I'm sorry this happen to you.

I always recommend our clients that when servicing wheels or tires to always check out the tire machines being used prior to allowing them to move forward. The newer tire machines have plastic sleeves that snap over the metal clamps that prevent these scratches from occurring. In my tire changing days (many centuries ago) these plastic sleeves didn't exist so I would use duck tape to wrap up the clamps when I was working on high end wheels. I still see the duck tape method being used by some shops and this works like a charm also so don't let it scare you if you see it lol.
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Old 09-22-2010, 09:33 AM   #19
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Ya, same thing happened to me, however it wasn't that deep. Having to re-balance the one tire, they F!$*ed up the rim. They made no deal of it until I got all fired up and only then did they offer to re-polish the polished aluminum rim. Looks good now. Be careful when you turn away from your car anywhere, including the dealership.
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Old 09-22-2010, 09:35 AM   #20
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That sucks. Also this is my biggest fear when I need new tires.
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Old 09-22-2010, 09:38 AM   #21
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My worst nightmare...
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Old 09-22-2010, 09:39 AM   #22
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Quote:
Originally Posted by chrisinlittlerock View Post
OMG!!! Thats the worst tire job i've ever seen. If its not perfect sue them,
They are not doing the repair and I have faith in the place that is. so I don't think it'll come to that.. I may go and kick some a$$ before I go the sue route..

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Originally Posted by KATCMRO View Post
I would have been hot had that been my car! At least they are going to fix them. Good luck to you, hopefully they look better than new when they get done!!
O trust me.. I was pissed.. I couldn't even talk I was so mad. There was no telling what woulda came out of my mouth.

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Originally Posted by gatorblue camaro View Post
I had a similar problem happen at the dealer. they gave the first oil change free so had them do it get the car back and one rim is scratched to hell and had paint on it. i complained about it and after five different people looked at it they said that they would take care of it. so they were just going to have their wheel guy fill it in but that was going to take weeks for some reason so they rip one off one of the camaros on the lot so i got a new rim and a new tire.
Well.. That worked out well for you..lol

Quote:
Originally Posted by HDDAN View Post
Here's my tire store horror story. I took my 2002 SS for new tires at NTB. The teenage tire changer did not use the jacking pads under the car to lift it. He put the lift pads under the fender seams in front. They bent under the car. The gen4s were plastic. I didn't notice this until one day I was on the passenger side of the car and noticed that the door didn't line up properly. When I looked under the car and saw the damage I knew that to much time had gone by to do anything about it. I was sick! I am glad that you are going to get some satisfaction with your damage.
I was worried about that.. them jacking up my car the wrong way and bending her.. I even told them to be careful where they placed the jack.. Guess I should have told them to be careful and not scratch my rims..LOL

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Originally Posted by Rogue Leader View Post
Same thing happened to me at a tire place I've used for many years. My rims weren't AS bad but still bad. They basically told me sorry not our fault we didn't do that. They then offered me a "credit for future work", I told them to stick it up their you-know-what. I now go to the place across the street, who swaps a set of tires for 10 bucks less and knows not to scratch my rims. Unfortunately the scratches are still there :(

:( That sucks.. I bet that's driving you crazy..I know it would drive me nuts

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HOLY CRAP! there would have been steam coming out of my ears and bullets flying out of my gun(s).... J/K about the bullets part, but not far off... haha
That's about how I was.. I literally had to cover my mouth so I didn't make things worse..

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glad they are taking care of it for you.
Me too.. But we've used them for almost 10 years and my husband takes all his work trucks there so they know us..Plus the damage was clearly done by them..
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Old 09-22-2010, 09:43 AM   #23
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So far I've only had good experiences with Discount Tire. I hope it turns out looking good as new and they give you some kind of extended warranty on the wheel repair. That is simply unacceptable no matter who you are or what kind of car the wheels/tires go on.
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Old 09-22-2010, 09:57 AM   #24
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Wow...i'd be pissed, hope they take care of that mess !
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Old 09-22-2010, 10:10 AM   #25
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My worst nightmare...
Try watching the lot attendent at the dealer put your car (with only 80 miles on it) into 1st gear instead of reverse then smack it into a truck. That was my nightmare. Ended up with a new bumper off a new Camaro but only after they failed at painting two new replacements. I can't imagine letting some tire place even touch my car right now.

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