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Old 01-21-2011, 05:59 PM   #205
kmcd
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I couldn't really blame the dealer. They wanted to warranty it, and I was standing there when the GM rep said they couldn't. At least they sold me the part at cost and offered to calibrate it for free (that's usually $100). This is on GM. They should make it right with a TSB (the one we've been waiting on for months now). I just got tired of waiting. It wasn't that painful. It was definitely worth it to get this thing resolved.
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Old 01-22-2011, 02:17 AM   #206
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Ive been asked by GM to NOT post that part number.. this was within the last few days. They are very limited in stock, and if everyone goes to the dealer for the new part, the stock will run out and will further delay for the TSB. When the TSB comes out, they'll let me know asap.. it will cover the 2010's as well.
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Old 01-22-2011, 09:43 AM   #207
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With all due respect, I'm not inclined to accommodate GM after the way they treated me last week. People spend a lot of money on these cars, and they deserve better than this. The fact that they don't have a large stock of parts shouldn't prohibit them from releasing the TSB. Furthermore, the absence of a TSB shouldn't be an excuse to not honor their warranty. The only option they offered me under the warranty was to replace my current PDIM with the same PN (the one they already know is defective). Surely the number of people on this thread is not enough to overwhelm one of the largest corporations in the world. Release the TSB, build the parts, and honor the warranty. It shouldn't be this hard. And the people who bought these cars with defective PDIM's shouldn't have to wait around (possibly until their warranty expires anyway) for GM to get their act together and fix the problem.

That said, I see from your signature that you're a Boatswain's Mate there on the strand. I was an SH-60 driver at North Island years ago (I got out right after the 1st Gulf War), and some the finest sailors I knew were BM's. Please don't interpret my rant against GM as a personal attack on you. I appreciate all the time and effort you've put into this thread. If it weren't for the information you provided here, I would still be cursing my radio every day. I think the others here deserve the same opportunity to resolve their issues instead of waiting on the suits at GM to get off their collective asses and release the TSB.

I'm glad there are still young guys like you who are willing to make the sacrifices required to serve in the U.S. Navy. JFK said it's one of the most honorable things a man can do, and he was right.
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Old 01-22-2011, 09:49 AM   #208
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If it will cover the 2010's then why did the GM rep deny the guy above? GM has handled this PDIM issue horribly. I wasn't blaming the dealership for not honoring the warranty. It's all GM on this. I would have grabbed the phone and argued with the GM rep. It's a known documented problem on the 2010 PDIMs. To say that they aren't going to replace a 2010 PDIM with a 2011 one is just ignorant since the 2010 models are what's wrong. You don't replace a defective unit with the same defective unit. They're all defective.
I would have argued with the rep on the phone and if I wasn't getting anywhere with that jackass then I would have demanded to talk to their boss. The bigger stink you make the more likely you'll get your problem resolved. They just want you to go away.


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Originally Posted by SDCamaro10 View Post
Ive been asked by GM to NOT post that part number.. this was within the last few days. They are very limited in stock, and if everyone goes to the dealer for the new part, the stock will run out and will further delay for the TSB. When the TSB comes out, they'll let me know asap.. it will cover the 2010's as well.
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Old 01-22-2011, 10:39 AM   #209
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^Exactly...which is how I got mine replaced under warranty.

What we are saying is that we were told by GM they were going to make this a TSB. So, keep your receipts for purchasing the new PDIM's as GM SHOULD reimburse you for these parts. If not, I'd be a PISSED OFF CAMPER! Or, you can hold off for just a bit and wait till the TSB comes out. If Cheryl says it's coming out, I'll believe her 100%.

Don't waste ya'lls money if the part is going to get fixed soon.
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Old 01-22-2011, 10:44 AM   #210
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I'm getting a new head unit with USB already integrated so will probably be selling my PDIM and won't mess with trying to get it replaced under warranty.
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Old 01-22-2011, 10:49 AM   #211
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Why would anyone want to buy it if it were a defective one??? that doesn't make sense...
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Old 01-22-2011, 10:55 AM   #212
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I have a hard time believing that they are going to reimburse me for the part, but if they do, I'll take back all the bad things I just said about them.

Let's see what happens.
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Old 01-22-2011, 11:07 AM   #213
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Still no TSB?

Just kidding.
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Old 01-22-2011, 12:08 PM   #214
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Originally Posted by SDCamaro10 View Post
Ive been asked by GM to NOT post that part number.. this was within the last few days. They are very limited in stock, and if everyone goes to the dealer for the new part, the stock will run out and will further delay for the TSB. When the TSB comes out, they'll let me know asap.. it will cover the 2010's as well.
I just checked availability and there are a ton of facilities at GM with stock, so we're good.
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Old 01-22-2011, 12:33 PM   #215
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I think the only reason they're wanting you NOT to post the part # is because they don't want to have to honor the warranty work and give new modules away. It's all about the $$$ man.
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Old 01-22-2011, 05:24 PM   #216
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Wow. You guys are somethin else lol. Don't shoot me for doing everything I've done to help you all out so far. I'm not taking it personally and I agree with tag.. I trust Cheryl 100%. I don't think she's yanking my chain.

Kmcd - thanks for the support if the military, but I must say I'm not a BM lol. The site that makes the signature pics doesn't include rating badges.

I'm here for you guys and I want this fixed just as much, seeing I've had mine replaced twice already, under warranty and was already told by my dealer that they will not deny a warranty replacement for the new part. I guess with all this, I'm done talking with Cheryl to speed the process up. Good luck with your repairs.
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Old 01-22-2011, 07:18 PM   #217
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Gene does your PDIM kits have the new PDIM in it?
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Old 01-22-2011, 07:28 PM   #218
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Gene does your PDIM kits have the new PDIM in it?
Yes, and it will have a 12 month warranty on it should something else like this pop-up!
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Old 01-22-2011, 07:30 PM   #219
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Ok, so I got my car last week and I gave my old iPod to my little girl, so I wanted to know the hardware version and if the iPod nano 6 would work. My hardware version is CB:CC :( and the iPod nano 6 does work! Need to get the new version PDIM.
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Old 01-22-2011, 07:36 PM   #220
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Gene can you verify that? If it is true I want it plus the steering wheel switch and harness.
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Old 01-23-2011, 08:48 AM   #221
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Kmcd - thanks for the support if the military, but I must say I'm not a BM lol. The site that makes the signature pics doesn't include rating badges.
You should demand a proper rating badge. And if you're a SEAL, I really hope you weren't offended by my rant!
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