Camaro5 Chevy Camaro Forum / Camaro ZL1, SS and V6 Forums - Camaro5.com
 
Anthony @ LG Motorsports
Go Back   Camaro5 Chevy Camaro Forum / Camaro ZL1, SS and V6 Forums - Camaro5.com > Technical Camaro Topics > Audio, Video, Bluetooth, Navigation, Radar, Electronics Forum

Audio, Video, Bluetooth, Navigation, Radar, Electronics Forum All audio, video, bluetooth, nav, radar, and electronics discussions.

Reply
 
Thread Tools
Old 07-20-2011, 08:11 PM   #676
i007spectre

 
i007spectre's Avatar
 
Drives: 2014 Camaro 2LT RS
Join Date: Aug 2009
Location: Kansas
Posts: 1,183
Finally a page 28
__________________
So Far - Airaid
To Come - Corsa cat-back, Yellow interior panels, Subthump kit
i007spectre is offline   Reply With Quote
Old 07-21-2011, 03:57 PM   #677
FINALLYSATISFIED
Est.1775
 
FINALLYSATISFIED's Avatar
 
Drives: ZL1#206 (Sold) 6th Gen!?
Join Date: Sep 2009
Location: SoCal
Posts: 5,416
How do you find out what software your radio is? Been trying to figure it out and I cant?!
FINALLYSATISFIED is offline   Reply With Quote
Old 07-21-2011, 04:46 PM   #678
cmore
 
cmore's Avatar
 
Drives: 2011 Victory Red Auto 2SS
Join Date: Aug 2010
Location: West Tn
Posts: 629

 Press either the select or menu buttton for approx 8-10 seconds. That will show the hardware and software versions.
cmore is offline   Reply With Quote
Old 07-21-2011, 11:30 PM   #679
FINALLYSATISFIED
Est.1775
 
FINALLYSATISFIED's Avatar
 
Drives: ZL1#206 (Sold) 6th Gen!?
Join Date: Sep 2009
Location: SoCal
Posts: 5,416
Quote:
Originally Posted by cmore View Post

 Press either the select or menu buttton for approx 8-10 seconds. That will show the hardware and software versions.
Thank you.

I have the CC/CE version now that the dealer updated the software. Guess that's not going to work?

Last edited by FINALLYSATISFIED; 07-21-2011 at 11:52 PM.
FINALLYSATISFIED is offline   Reply With Quote
Old 07-22-2011, 12:07 AM   #680
FINALLYSATISFIED
Est.1775
 
FINALLYSATISFIED's Avatar
 
Drives: ZL1#206 (Sold) 6th Gen!?
Join Date: Sep 2009
Location: SoCal
Posts: 5,416
Quote:
Originally Posted by Chevrolet Customer Svc View Post
MY1STCAMARO, if you need any help getting your PDIM issues resolved let me know. You should simply be able to let your dealer know you're having an issue with your PDIM sytem and they should be able to find this document in their resources. I hope you get your issues resolved.

Jeff Morris, Chevrolet Customer Service
I took my Camaro in today and had some issues with the dealer. They told me it was the cord and recommended me try and buy a different cord after I specifically told them it wasn't the cord and if was indeed a common Camaro issue, etc. He kept saying it was a cord issue no matter what. Then I asked him what cord he wanted me to buy he left, then came back with a TSB to reprogram it. So now I have the CC/CE update which clearly is wrong. I'm still having issues. I plugged my iPod up and all it did was charge it.

I'm going to give them the new printed out TSB that says if you have a Cx or DA to replace pdim and see what they say.
FINALLYSATISFIED is offline   Reply With Quote
Old 07-22-2011, 07:58 AM   #681
cmore
 
cmore's Avatar
 
Drives: 2011 Victory Red Auto 2SS
Join Date: Aug 2010
Location: West Tn
Posts: 629
With PI0055B being out since May, not sure why getting the DB level module is an issue, for a lot of repair shops. I even got the service teck to bring up the PI and still haven't got it resolved. Tech said he would call GM Wed afternoon and let me know then next step. Am still waiting. Something odd tho, on his screen the step #'s don't appear unless they are indented, such as 7.1 & 7.2. The periods are there but the base #'s such as 1,2,3,4,5,6,7,8 are not shown. So dropped off a copy with the numbers printed.
cmore is offline   Reply With Quote
Old 07-23-2011, 01:33 PM   #682
i007spectre

 
i007spectre's Avatar
 
Drives: 2014 Camaro 2LT RS
Join Date: Aug 2009
Location: Kansas
Posts: 1,183
Will be going in first thing next week. See if they ordered the right part this time.
__________________
So Far - Airaid
To Come - Corsa cat-back, Yellow interior panels, Subthump kit
i007spectre is offline   Reply With Quote
Old 07-26-2011, 01:47 AM   #683
i007spectre

 
i007spectre's Avatar
 
Drives: 2014 Camaro 2LT RS
Join Date: Aug 2009
Location: Kansas
Posts: 1,183
two week later and my parts have not arrived, not happy.
__________________
So Far - Airaid
To Come - Corsa cat-back, Yellow interior panels, Subthump kit
i007spectre is offline   Reply With Quote
Old 07-26-2011, 02:29 AM   #684
WCoolBreeze
2LT/RS RJT
 
WCoolBreeze's Avatar
 
Drives: 2010 2LT/RS RJT W/CGM Rally Stripes
Join Date: Nov 2008
Location: Imperial, CA
Posts: 1,226
I would say it is time to give jeff at GM Customer Service a PM or call.

Walt B.
__________________
2010 2LT/RS (Vin - 7757)
2005 Dodge Magnum R/T (Yes it has a Hemi)
1987 Camaro RS (California Special)

Mods Done
CGM Gills, "RS" in both headrests, GMPP Exhaust w/Tips, RJT XM Antenna, RS Foglight/DRL Plug/Play Harness, Leather E-Brake Boot & Auto Boot, HUD Installed, Full ABL doors & Dash, RJT Heritage Grill, T-Rex Lower Grill, Roto-Fab CAI (RJT), W/W Reservoir, V-6 Radiator Cover (RJT), ADM Race Air Scoop, GM Cupholder & Footwell LEDs, Retrofit GM MyLink (w/Nav), Frameless Rearview Mirror, Backup Camera, T-5 Splitter, and Conv Spoiler.
WCoolBreeze is offline   Reply With Quote
Old 07-26-2011, 08:37 PM   #685
i007spectre

 
i007spectre's Avatar
 
Drives: 2014 Camaro 2LT RS
Join Date: Aug 2009
Location: Kansas
Posts: 1,183
well I left the service guy at my dealership a message yesterday morning for them to call me back, and two days later nothing.
__________________
So Far - Airaid
To Come - Corsa cat-back, Yellow interior panels, Subthump kit
i007spectre is offline   Reply With Quote
Old 07-26-2011, 08:41 PM   #686
cmore
 
cmore's Avatar
 
Drives: 2011 Victory Red Auto 2SS
Join Date: Aug 2010
Location: West Tn
Posts: 629
Quote:
Originally Posted by i007spectre View Post
well I left the service guy at my dealership a message yesterday morning for them to call me back, and two days later nothing.
Your dealer must be related to mine
cmore is offline   Reply With Quote
Old 07-27-2011, 07:15 PM   #687
i007spectre

 
i007spectre's Avatar
 
Drives: 2014 Camaro 2LT RS
Join Date: Aug 2009
Location: Kansas
Posts: 1,183
So I get a call on my answering machine, saying that they need to talk to me about the usb interface, and tell me to call back. Less than a half hour later I do, and cant get ahold of anyone, so I leave a message. 8 hours later nothing, no returned call.
__________________
So Far - Airaid
To Come - Corsa cat-back, Yellow interior panels, Subthump kit
i007spectre is offline   Reply With Quote
Old 07-27-2011, 08:28 PM   #688
Mrvnmartian
 
Mrvnmartian's Avatar
 
Drives: 2010 SGM 1LT (Manual)
Join Date: Sep 2010
Location: Wetumpka, AL originally NY
Posts: 372
I must have thought you wanted to play phone tag.
__________________
2010 SGM Manual Trans.
Mods: Flowmaster, K&N Cold Air Filter, Solar Gard Window Tint, Front Bowtie from Gary's Customs, Green LED dome & trunk lights from AAC, Painted calipers used G2 paint, Emblem Pro underhood bowtie, RX Catch Can with Stainless Steel Braided Lines and matching Breather, Stealth Bulb turn signals.

TEAM LLT
Mrvnmartian is offline   Reply With Quote
Old 07-28-2011, 08:23 AM   #689
cmore
 
cmore's Avatar
 
Drives: 2011 Victory Red Auto 2SS
Join Date: Aug 2010
Location: West Tn
Posts: 629
Looks like my saga is ending. Stopped by and talked to the dealership owner/manager yesterday and he called me back telling me that the newest module, 22797218, has been ordered. Must have had some issues as he promised me that he would call me with in an hour. It took like 6 and he apologized about being late about calling me back. Sounded like he had issues getting the correct module. The meeting started out a little tense but ended on a high note.
cmore is offline   Reply With Quote
Old 08-01-2011, 05:16 PM   #690
cmore
 
cmore's Avatar
 
Drives: 2011 Victory Red Auto 2SS
Join Date: Aug 2010
Location: West Tn
Posts: 629
Finally got level DB/DD installed today.

Some observation:
Jeff Morris, Chevrolet Customer Service helped some.

GM's Customer Satisfaction was of no help, that I could see. For this issue I would have been farther ahead to not have even bothered them and going to the step that finally got it resolved, I hope.

The only way I finally got this issue taken care of is by going to the dealership owner/manager. Things started moving then. It took about 9 trips to the dealership, with them working on it 5 different times.

Thanks Jeff.
cmore is offline   Reply With Quote
Old 08-01-2011, 05:54 PM   #691
Eich
 
Drives: '11 SW/Beige 2SS RS Manual
Join Date: Sep 2008
Location: Virginia
Posts: 651
Quote:
Originally Posted by cmore View Post
Finally got level DB/DD installed today.

Some observation:
Jeff Morris, Chevrolet Customer Service helped some.

GM's Customer Satisfaction was of no help, that I could see. For this issue I would have been farther ahead to not have even bothered them and going to the step that finally got it resolved, I hope.

The only way I finally got this issue taken care of is by going to the dealership owner/manager. Things started moving then. It took about 9 trips to the dealership, with them working on it 5 different times.

Thanks Jeff.

I would think it would be in GM's best interest to avoid wasting so much time on this. Why can't all service departments be made aware of the correct fix? Surely the correct fix doesn't cost more than all the wasted time?
Eich is offline   Reply With Quote
Old 08-01-2011, 06:14 PM   #692
slick rick
SoCal Mayhem
 
slick rick's Avatar
 
Drives: 2010 Camaro 1SS/RS
Join Date: Aug 2008
Location: Foothill Ranch, CA
Posts: 5,464
Quote:
Originally Posted by Eich View Post
Why can't all service departments be made aware of the correct fix?
I thought that's what the TSB was for
__________________
slick rick is offline   Reply With Quote
Old 08-01-2011, 08:12 PM   #693
cmore
 
cmore's Avatar
 
Drives: 2011 Victory Red Auto 2SS
Join Date: Aug 2010
Location: West Tn
Posts: 629
There seems to be a disconnect between the PI0055B and GM;s reorder part #'s. According to my dealer, the module shown for my 2011 was the older version 20927509 which gives DA/DX HW/SW and not The 22797218, which gives DB/DD. Before I produced the PI0055B document they told me that I had the pt # listed for the car. Even after I got them to read the PI , wasn't able to get anywhere. Some one, and I blame GM, wasted a lot of my time. But guess all is well that ends well.
cmore is offline   Reply With Quote
Old 08-02-2011, 01:27 PM   #694
i007spectre

 
i007spectre's Avatar
 
Drives: 2014 Camaro 2LT RS
Join Date: Aug 2009
Location: Kansas
Posts: 1,183
still waiting in week three now.
__________________
So Far - Airaid
To Come - Corsa cat-back, Yellow interior panels, Subthump kit
i007spectre is offline   Reply With Quote
Old 08-02-2011, 05:00 PM   #695
kmcd
1,425 hp / supercharged
 
kmcd's Avatar
 
Drives: (2010 2SS/L99) (1999 Corvette)
Join Date: Oct 2009
Location: Austin, TX
Posts: 1,110
KUDOS TO JEFF MORRIS & HENNA CHEVROLET

Thanks to Jeff Morris, I shall now consume a portion of crow. Here's the storyline:

(JAN 2011)

Quote:
Originally Posted by kmcd View Post
I have a 2010 2SS (Nov 2010 build date), and I’ve been using a SanDisk 8GB cruzer as my music library. I was experiencing most of the USB issues documented in this thread, so I called my dealer and ordered the new PDIM (PN 20985421), which is a 2011 part by the way. Once I knew they had the part, I took SDCamaro10’s post (the TIS2WEB update) to my dealer and asked if they could install it and flash the radio under warranty. The service manager said “no problem,” and they were going to do it while I waited. Unfortunately, when they tried to enter the warranty ticket into the GM database, it got kicked back. The service manager picked up the phone and called the GM rep, who said they wouldn’t cover replacing a 2010 PDIM with a 2011 PDIM.

Well, the service manager was almost as incredulous as I was and offered to do the job at cost. Instead, I purchased the part at cost (about $110) to install myself, and he offered to flash the radio for free. I had torn the console apart once before to install the switch and wiring harness for my exhaust cutouts, so the installation only took me about 30 minutes...
(One week later)

Quote:
Originally Posted by kmcd View Post
With all due respect, I'm not inclined to accommodate GM after the way they treated me last week. People spend a lot of money on these cars, and they deserve better than this. The fact that they don't have a large stock of parts shouldn't prohibit them from releasing the TSB. Furthermore, the absence of a TSB shouldn't be an excuse to not honor their warranty. The only option they offered me under the warranty was to replace my current PDIM with the same PN (the one they already know is defective). Surely the number of people on this thread is not enough to overwhelm one of the largest corporations in the world. Release the TSB, build the parts, and honor the warranty. It shouldn't be this hard. And the people who bought these cars with defective PDIM's shouldn't have to wait around (possibly until their warranty expires) for GM to get their act together and fix the problem.
Quote:
Originally Posted by TAG UR IT View Post
What we are saying is that we were told by GM they were going to make this a TSB. So, keep your receipts for purchasing the new PDIM's as GM SHOULD reimburse you for these parts. If not, I'd be a PISSED OFF CAMPER! Or, you can hold off for just a bit and wait till the TSB comes out. If Cheryl says it's coming out, I'll believe her 100%.
Quote:
Originally Posted by kmcd View Post
I have a hard time believing that they are going to reimburse me for the part, but if they do, I'll take back all the bad things I just said about them.

Let's see what happens.
(JUN 2011)

The following was a question directed to Jeff Morris, aka Chevrolet Customer Service:

Quote:
Originally Posted by kmcd View Post
Since you brought it up, I don't guess GM is going to reimburse me what I paid to upgrade my own PDIM?

You'll be my hero if you can swing that one.
(Today)

This just arrived in the mail with a check attached. Jeff, I take back all the bad things I said about GM (that's some tasty crow), and you are definitely the man.
Attached Images
 
__________________
"If it's too loud...well, you know the rest."

Last edited by kmcd; 08-02-2011 at 07:11 PM.
kmcd is offline   Reply With Quote
Old 08-02-2011, 05:15 PM   #696
cmore
 
cmore's Avatar
 
Drives: 2011 Victory Red Auto 2SS
Join Date: Aug 2010
Location: West Tn
Posts: 629
Quote:
Originally Posted by kmcd View Post
Thanks to Jeff Morris, I shall now consume a portion of crow. Here's the storyline:

(JAN 2011)



(One week later)







(JUN 2011)

The following was a question directed to Jeff Morris, aka Chevrolet Customer Service:



(Today)

This just arrived in the mail. Jeff, I take back all the bad things I said about GM (that's some tasty crow), and you are definitely the man.

cmore is offline   Reply With Quote
Old 08-03-2011, 10:22 AM   #697
Chevrolet Customer Svc


 
Chevrolet Customer Svc's Avatar
 
Drives: GM Vehicles
Join Date: Jun 2010
Location: Michigan
Posts: 8,776
I'm ecstatic to see that I was able to help you, kmcd and cmore, in some small way. If anyone else needs assistance let me know!

Jeff Morris, Chevrolet Customer Service
Chevrolet Customer Svc is online now   Reply With Quote
Old 08-03-2011, 12:50 PM   #698
i007spectre

 
i007spectre's Avatar
 
Drives: 2014 Camaro 2LT RS
Join Date: Aug 2009
Location: Kansas
Posts: 1,183
Im still waiting on my dealership. I finally made them understand that my part is DA and the bulletin specifically says that if you have DA, to replace it with DB. All this after he told me that the gm tech he called said the part they installed with DA was the latest part number my warranty allowed.
__________________
So Far - Airaid
To Come - Corsa cat-back, Yellow interior panels, Subthump kit
i007spectre is offline   Reply With Quote
Old 08-03-2011, 03:26 PM   #699
copper3000
(aka) Troy & Maria
 
copper3000's Avatar
 
Drives: 2SS/RS 6M CGM/Black Stripes w GE
Join Date: Oct 2009
Location: Tucson, AZ
Posts: 1,293
Quote:
Originally Posted by Chevrolet Customer Svc View Post
I'm ecstatic to see that I was able to help you, kmcd and cmore, in some small way. If anyone else needs assistance let me know!

Jeff Morris, Chevrolet Customer Service
Jeff Rocks!
copper3000 is offline   Reply With Quote
Old 08-03-2011, 04:09 PM   #700
camarograna2
Car Enthusiast
 
camarograna2's Avatar
 
Drives: 2010 Rally Yellow Camaro 2SS A/T
Join Date: Dec 2010
Location: Keller, Texas
Posts: 737
Send a message via MSN to camarograna2
Can someone repost if there is a TSB out there that will explain the problem and solution
camarograna2 is offline   Reply With Quote
 
Reply

Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Audio/Bluetooth/PDIM FAQ UCF w00t Audio, Video, Bluetooth, Navigation, Radar, Electronics Forum 126 06-05-2014 05:04 PM
How many people will E-85 their new camaro? Speed74SS Camaro V8 LS3 / L99 Engine, Exhaust, and Bolt-Ons 57 01-03-2011 03:16 PM
* * * OnStar iPhone application - UPDATE * * * CamaroScotty 5th Gen Camaro SS LS LT General Discussions 142 08-12-2010 12:13 AM
Tire Monitoring System monevz28 Camaro Issues / Problems | Warranty Discussions | TSB and Recalls 7 11-22-2009 04:42 PM


All times are GMT -5. The time now is 09:58 PM.


Powered by vBulletin® Version 3.8.7
Copyright ©2000 - 2014, vBulletin Solutions, Inc.