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Old 10-11-2010, 02:11 PM   #1
Nick@Adams



 
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ANNOUNCEMENT: Adam's Foam Gun Discontinued

Due to some (for lack of a better term) dishonesty on the part of the manufacture we will be discontinuing the foam gun from our line immediately.

Quote:
Originally Posted by Adam View Post
Adam's Foam Gun: They were NOT all 100% Made in the USA.

Friends, I am embarrassed and humbled to give this statement. Some of the Foam Guns that we received from the manufacturer were not entirely Made in the USA, as we claimed in our advertising. This is a first for our small company and we're nothing short of ashamed to have unknowingly shipped units that did not follow our companies strict 'Made in the USA' policy.

It was brought to our attention by a customer that the word 'Taiwan' was stamped on the side handle just below the trigger lever, in a very inconspicuous area that we had not noticed. We had no reason to suspect the guns were made anywhere other than the USA. As a matter of fact we were offered numerous assurances by the manufacturer they were and we had personally inspected the units during a long and thorough testing process before launching the guns late this summer.

As far as we can tell the samples received before we placed the first order were in fact American made, and we believe the first few shipments were USA made. However, in light of the discovery by the customer we have come to find that the manufacturer maintains multiple manufacturing facilities, some here in the US, and some in other parts of the world.

At this point it is unclear whether the operations have shifted from the US to Taiwan or if they have always manufactured the piece at both facilities, but until we do have clarification we have discontinued all sales of our foam gun to be safe.

How to tell if your nozzle is a USA or Taiwan unit:
Look on the right side of the pistol, the fulcrum where the lever is riveted to the nozzle will be stamped or blank. If your gun is stamped in that area it will have "TAIWAN" in very small letters. If your gun is not marked at all, it is an American made part.

(Pictures have been added below to help clarify where the stamp may or may not be)

I cannot apologize enough for this. As a company that prides itself so completely on offering quality American made goods, its painful to know we were misrepresenting the products sold to you, our loyal customers. I'm both sorry, and embarrassed that we didn't better inspect these shipments from the manufacturer.

As typical of large companies, we have not yet gotten a reply, except, "Taiwan is not communist China, what's the problem?" I have a big problem with Taiwan, and China, especially when we placed orders for AMERICAN MADE Foam Guns, which the manufacture was fully aware of from the very beginning of our dealings with them.

Ideally, they will supply us with some USA made nozzles to replace the Taiwan units that were shipped. I am extremely hopeful that we can arrange that! As we would not expect you to keep a product if you purchased it under the qualification that it was made in the United States we will offer return or exchange on the units:

Should you wish to return your foam gun on our 110% guarantee, please contact us: Orders@AdamsPolishes.com, or call 866-965-0400, ext. 1.

Should you wish to communicate with me personally, my email is Adam@AdamsPolishes.com, and my phone is 720-473-7100.

I will share the reply we get from the manufacturer as soon as we receive one that offers some form of explanation why we were not sold what we were promised from the beginning. Rest assured if we can continue to offer only the domestically made version of the gun we will.

Again, I sincerely apologize for unintentionally misleading you, our customers, and we will be much more certain to determine and verify the country of origin of our products before selling them in the future rather than taking the manufacture at their word.

Embarrassed,

Adam Pitale
Founder/ CEO
Adam's Polishes

Not Stamped:




Stamped:
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Old 10-11-2010, 03:32 PM   #2
ArkySS
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Wow now that is class....Bravo!
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Old 10-11-2010, 05:18 PM   #3
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Nothing beats total honesty from a company. For this reason, I will continue to purchase items from Adams. I commend your honesty and looking out for your customer.
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Old 10-11-2010, 07:41 PM   #4
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+1

Thanks!
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Old 10-11-2010, 07:46 PM   #5
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This is the main reason I buy your products. I love the fact that there are still companies that take pride in america and american made. Keep up all the good work with your great american made products.

I just wish GM had the same idea as you fine folks.
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Old 10-16-2010, 06:28 PM   #6
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I NEED A FOAM GUN!~! where to buy now>?
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Old 10-16-2010, 06:45 PM   #7
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Thanks for that show of integrity Dylan... I earned you another customer at a car show today when I let him borrow some of your detail spray. You make me proud to stand behind your products!
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Old 10-16-2010, 07:29 PM   #8
buzzy56
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Not a Adams product user Yet.But that is a very admirable stance that you are taking.Not many would care let alone offer to right something like this.You are to be commended for doing so.
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Old 10-16-2010, 07:33 PM   #9
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wow... there are still some good companies out there.
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Old 10-22-2010, 02:15 PM   #10
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When I bought my Nickey Camaro a detail kit came with it. the Camaro has not had any other cleaning chemicals used on it, and with a company that has this kind of attitude it and the rest of my vehicles will not either.

Thank you very much for making this such a good product and warranty!!!

My hat is off to you!!
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Old 10-22-2010, 04:11 PM   #11
Awesome_SS
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Not many businesses out there are this upfront and stand behind their products. Probably, the only ones.
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Old 11-23-2010, 08:29 AM   #12
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UPDATE! We are an Adams dealer, the largest on the East Coast, and we do have the discontinued Foam Guns in stock and ready to ship! We have 2 kits we're offering.


http://www.gpcperformance.com/viewproducts.php?catid=1
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Old 11-24-2010, 08:31 AM   #13
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Still looking for a foam gun? We've got em! We are an official Adams dealer
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