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Old 10-19-2010, 12:53 AM   #1
KeepItGreasey
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Thumbs down the Service Department @ Harbor Chevrolet STINKS!!!

I highly recommend you go elsewhere for any service on your vehicle.

I'm tired of having to do all the foot-work for them.

I'm tired of going in with a problem, and being told that the system is "Operating As Designed".

I'm tired of being told that these symptoms I'm having are "Normal Characteristics" of this car.

I'm tired of finding software updates online that address problems that I'm having, bringing the print outs to the dealer, dropping off my Camaro, then coming back the next day only to be told that "There Are No New Software Updates Available." - then I provide my own documentation AGAIN, and they take my car around back and perform the described software updates while I sit there waiting.

I'm tired of having my "Goodwrench Multi-Point Vehicle Inspection" fudged.

I'm tired of being told that my tire pressure has been set to 35psi, when the cold pressure is supposed to be 36psi, BUT it hasn't been touched at all an is reading 31, 32, 32, 31psi just how I dropped it off.

I'm tired of having my car scuffed, scratched, and dented at the dealer.

When I got my oil changed, the dude put 9 QUARTS of oil in the engine.

As of this week, my Camaro has spent around 40 days at the dealer.

Apparently NO ONE there can write a proper work order that describes the problems that I'm having. One guy couldn't seem to put two words together that made any sense at all.

I'm tired of having all my issues just blown off.

I'm tired of not being taken seriously.

I'm tired of having these people give my the guilt trip because I gave them a poor review on a GM Customer Satisfaction survey... because their service STINKS!!!

I don't see how this place is still open. I've spent HOURS sitting there, walking around, talking to other customers. I've witnessed Harbor Chevrolet Service Department employees feeding other customers these same BS lines time after time.

Most of all, I feel bad for anyone else who takes their cars or trucks there for for service... anyone who isn't internet savvy... anyone who doesn't know how their car is supposed to run... anyone who believes the dealer when they tell them that the engine's rough idle is normal... or that ACTIVE FUEL MANAGEMENT is supposed to kick in when you're accelerating and putting pressure on the accelerator pedal...

...I feel bad for anyone who doesn't have the BALLS to tell these poor excuses for GM sponsored employees to FECK OFF... anyone who doesn't have the BALLS to stand up for what they know is right.
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Old 10-19-2010, 10:29 AM   #2
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Dang, what the heck is up with the Chevy dealers these days?!?!?!?

I can understand your frustration, Greasey and I think you have every right to raise hell on them (just let me know when you do so I can take part of it )

Maybe you can send them an email with this link and let them know that they won't be getting any Camaro owners to their dealership
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Old 10-19-2010, 10:42 AM   #3
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Hmmm,
My one experience with them wasn't too bad; they only replaced the (useless) driver's side sun visor, but it was done quickly and professionally. A high-level manager even came and chatted me up while I was waiting.

Have you tried Penske - formerly S&J - in Cerritos?
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Old 10-19-2010, 10:57 AM   #4
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WOW

That dealership sounds like a REALLY big winner Been there before with certain dealerships and never went back. Go somewhere where they ACTUALLY care about you as a customer and are very honest with you
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Old 10-19-2010, 11:58 AM   #5
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Suxs -

don't we have a thread somewhere on BAD service dealers?
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Old 10-19-2010, 12:01 PM   #6
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I got my car from there and I have taken my car there to get my light fixed and I did not have a problem. Now as for Martin chevy, do not get me started!! THEY REALLLLLLLY SUCK!!!!!!!!!!!!!!!!!!!!!! But I thought harbor was fine....
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Old 10-19-2010, 12:06 PM   #7
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"We" have several threads on bad service dealers...

Selman, Harbor, and Martin, this is dedicated to you:
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Old 10-19-2010, 02:11 PM   #8
KeepItGreasey
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How bad is it when the dealer just whips through that 27 Point Inspection?

I asked the Service Manager, "What kinda damage can be done by overfilling the engine oil?" - and he tried to act like it was nothing, until I pointed out the fact that I did come in with oil leaking from 3 different areas under my hood.

I have lost sleep over all of this. I have no confidence in the 2010. I have no confidence in this dealer - sales department is fine I guess though. If I was to get another Camaro, I'd wait for a 2012... I have driven a 2011, and it's a much nicer ride than my 2010... But really, all of this has left a bad taste in my mouth.

I don't get excited about my car anymore... I just dread my next trip to the dealer. The Camaro looks good, it performs well, and it's comfortable as hell to set cruise control at 75mph and let it do its thing...

...but...

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Old 10-19-2010, 03:26 PM   #9
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Quote:
Originally Posted by KeepItGreasey View Post
How bad is it when the dealer just whips through that 27 Point Inspection?

I asked the Service Manager, "What kinda damage can be done by overfilling the engine oil?" - and he tried to act like it was nothing, until I pointed out the fact that I did come in with oil leaking from 3 different areas under my hood.

I have lost sleep over all of this. I have no confidence in the 2010. I have no confidence in this dealer - sales department is fine I guess though. If I was to get another Camaro, I'd wait for a 2012... I have driven a 2011, and it's a much nicer ride than my 2010... But really, all of this has left a bad taste in my mouth.

I don't get excited about my car anymore... I just dread my next trip to the dealer. The Camaro looks good, it performs well, and it's comfortable as hell to set cruise control at 75mph and let it do its thing...

...but...

sorry to hear about your troubles man. I know what you mean about not getting excited anymore and dreading even driving the car, etc. Just drive the thing and try not to worry too much about anything about it anymore. Trust me, after a few weeks of not caring too much, you will begin to enjoy it again. Don't lose track of the fact that it is just a car no matter what. It can be replaced.
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Old 10-23-2010, 09:58 AM   #10
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This totally blows! Is it possible to escalate above the dealership? Can they provide you the regional GM service managers contact info? Sounds like this dealership is way out of their depth with helping you. Good luck!!
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Old 10-23-2010, 02:31 PM   #11
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GM customer service is not helpful at all... even the "district" manager was no help. haven't heard anything from them in weeks.
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Old 10-27-2010, 10:13 AM   #12
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YOU THINK YOU GOT IT BAD ??????????? i got a damn LEMON from this dealership, never again, I am sticking to my local dealer going forward
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Old 10-27-2010, 10:32 AM   #13
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I got my car from them, anything is fine with my car.
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Old 10-27-2010, 11:21 AM   #14
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I said it in my thread and I'll say it here again:

"There's no good service anymore..."
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Old 10-27-2010, 03:16 PM   #15
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I get my SS camaro serviced at Harbor and they do good job. But i do agree good service is a hit and miss and most of the time it's a miss. Thxs Greg
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Old 10-27-2010, 07:41 PM   #16
KeepItGreasey
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YOU THINK YOU GOT IT BAD ??????????? i got a damn LEMON from this dealership, never again, I am sticking to my local dealer going forward
your Camaro? or another car?

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Originally Posted by Iwantone2 View Post
I said it in my thread and I'll say it here again:

"There's no good service anymore..."
tru-dat! NOBODY @ Harbor does any old-fashioned troubleshooting.

- took my Camaro in last December because the power steering was noisy. and instead of checking the power steering reservoir, they gave the car back to be and said "Unable to duplicate customer's concerns at this time." (at the time, i for the life of me had no clue where the reservoir was)

- brought it back again because my power steering was noisy. they checked the reservoir this time... gave the car back to me and told me that the power steering fluid was low, but there were no leaks.

seems to me like somebody didn't check the vehicle properly when it first arrived at the dealer.

thanks for your help man... you and everyone else here on C5 are life savers!!

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I get my SS camaro serviced at Harbor and they do good job. But i do agree good service is a hit and miss and most of the time it's a miss. Thxs Greg
don't let them feed you any bullshit lines.

the fact that you are a C5 member opens you up to more information about your car than the dealer could ever give you.

i would even go so far as to say that you can thank me personally if Harbor Chevrolet knows a THING about your car.
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Old 11-17-2010, 08:52 AM   #17
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Originally Posted by KeepItGreasey View Post
GM customer service is not helpful at all... even the "district" manager was no help. haven't heard anything from them in weeks.
Sounds like my story, about to grease the front of my car and stick it up someones a$$!
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Old 11-17-2010, 08:59 AM   #18
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I said it in my thread and I'll say it here again:

"There's no good service anymore..."
Your right! Most dealers suck, they only fix warranty items if there are codes,tsb's, recalls or if the part is dragging the ground, there are no diagnostic skills left at any of the dealers I have been to, I've turned wrenches for almost 20 years and know what should be and its sad that the only things fixed on my car were diagnosed by me.
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Old 11-17-2010, 04:37 PM   #19
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Go to the Chevy dealership at the El Toro Y, those guys are great and help me all the time!!
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Old 11-17-2010, 04:48 PM   #20
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I love this post. He speaks the truth about TONS of dealerships.

Glad he did not sugar coat it.

Last edited by 2001ragtop; 11-17-2010 at 05:05 PM.
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Old 11-17-2010, 04:59 PM   #21
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we send all of our warranty issues to George Chevrolet,
The service Manager over there is Chris Julis, he the one you guys need to talk to, real nice guy, and he aint happy till your happy.

phone: 562-925-2500

I've been burned by several dealers and have yet to have any problem with them.

Thanks
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Old 11-17-2010, 07:18 PM   #22
KeepItGreasey
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Sounds like my story, about to grease the front of my car and stick it up someones a$$!
Grease that sumbitch up and shove it!

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Your right! Most dealers suck, they only fix warranty items if there are codes,tsb's, recalls or if the part is dragging the ground, there are no diagnostic skills left at any of the dealers I have been to, I've turned wrenches for almost 20 years and know what should be and its sad that the only things fixed on my car were diagnosed by me.
This is exactly what I've experienced.

With engine complaints, I've been told "Come back when your engine light turns on."

Not every problem causes a light to come on and gives a computer code to be read.

Hell... I'm only 28 years old, but I know when something is screwed up without having the screen tell me.

I went in there a month ago with a LIST of problems (some of which being recurring problems after they've had attempts to fix them). They didn't want to do anything until they got official word from GM on how to fix these problems. Apparently it took 3 weeks for GM to tell this dealer to perform any available software updates and calibrations.

I am really just tired of having to spend my time going to the dealer... going days without my car (it's been around 40-something days now), and not having my problems fixed.

I don't want to have to drive some POS rental while everyone at the dealer takes turns sitting on each others thumbs.
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Old 11-17-2010, 09:59 PM   #23
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Quote:
Originally Posted by KeepItGreasey View Post
I highly recommend you go elsewhere for any service on your vehicle.

I'm tired of having to do all the foot-work for them.

I'm tired of going in with a problem, and being told that the system is "Operating As Designed".

I'm tired of being told that these symptoms I'm having are "Normal Characteristics" of this car.

I'm tired of finding software updates online that address problems that I'm having, bringing the print outs to the dealer, dropping off my Camaro, then coming back the next day only to be told that "There Are No New Software Updates Available." - then I provide my own documentation AGAIN, and they take my car around back and perform the described software updates while I sit there waiting.

I'm tired of having my "Goodwrench Multi-Point Vehicle Inspection" fudged.

I'm tired of being told that my tire pressure has been set to 35psi, when the cold pressure is supposed to be 36psi, BUT it hasn't been touched at all an is reading 31, 32, 32, 31psi just how I dropped it off.

I'm tired of having my car scuffed, scratched, and dented at the dealer.

When I got my oil changed, the dude put 9 QUARTS of oil in the engine.

As of this week, my Camaro has spent around 40 days at the dealer.

Apparently NO ONE there can write a proper work order that describes the problems that I'm having. One guy couldn't seem to put two words together that made any sense at all.

I'm tired of having all my issues just blown off.

I'm tired of not being taken seriously.

I'm tired of having these people give my the guilt trip because I gave them a poor review on a GM Customer Satisfaction survey... because their service STINKS!!!

I don't see how this place is still open. I've spent HOURS sitting there, walking around, talking to other customers. I've witnessed Harbor Chevrolet Service Department employees feeding other customers these same BS lines time after time.

Most of all, I feel bad for anyone else who takes their cars or trucks there for for service... anyone who isn't internet savvy... anyone who doesn't know how their car is supposed to run... anyone who believes the dealer when they tell them that the engine's rough idle is normal... or that ACTIVE FUEL MANAGEMENT is supposed to kick in when you're accelerating and putting pressure on the accelerator pedal...

...I feel bad for anyone who doesn't have the BALLS to tell these poor excuses for GM sponsored employees to FECK OFF... anyone who doesn't have the BALLS to stand up for what they know is right.
Yeah those douche bags didn't attend me right when I went to look at their camaro's. They directed me to the v6's and said "one day you can get one of these *pointing at the SS*"....I should drive by and park right in front with my Supercharged SS. Take that Frank Leon!

I live on cherry street so it sucked that I didnt buy my camaro from them because I really wanted to buy from a Long Beach dealer.
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Old 11-18-2010, 08:23 AM   #24
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Yeah those douche bags didn't attend me right when I went to look at their camaro's. They directed me to the v6's and said "one day you can get one of these *pointing at the SS*"....I should drive by and park right in front with my Supercharged SS. Take that Frank Leon!

I live on cherry street so it sucked that I didnt buy my camaro from them because I really wanted to buy from a Long Beach dealer.
Yeah man, you gotta do what you gotta do. I'll be looking elsewhere when I get my next vehicle.
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Old 11-18-2010, 07:48 PM   #25
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I'm so glad I seen this post! I was just getting ready to go there for some work. Guess I will give George a shot.
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