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Old 12-06-2010, 10:30 PM   #101
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Quote:
Originally Posted by JakeFlick View Post
Well, I'm not going to quote anything as you can go to the first 2 pages of this thread and read it yourself, but a refund was offered, and you didn't take it. Your loss, your fault.
Oh, and good job getting all these people on your bandwagon and trying to ruin someone's name... hopefully they look past your raving.
Hey your car was delivered without an engine....wanna a refund on the engine? Didn't think so...and there's no difference ...we all treat a let down differently...the missing part would turn me off from the experience...my2
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Old 12-06-2010, 10:53 PM   #102
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to ask.....no....expect....the OP to keep the fascia without the splitter is ludicrous....

I don't think Gary intentionally sold him something unavailable but when it became obvious that it was going to drag out he should have placed a pickup for the fascia and refunded his money......This thread has cost Gary far more than that would have......he could have repainted the fascia and still sold it as new and likely broke even......

There is more than enough feed back in this thread to show that there is at times, a lack of good customer service.....
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Old 12-07-2010, 03:47 AM   #103
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Originally Posted by JakeFlick View Post
Well, I'm not going to quote anything as you can go to the first 2 pages of this thread and read it yourself, but a refund was offered, and you didn't take it. Your loss, your fault.
Oh, and good job getting all these people on your bandwagon and trying to ruin someone's name... hopefully they look past your raving.
Wow way to read the thread.
I do not think anyone is ruining Gary's name, but it makes people a little more cautious when making a purchase with him. Unfortunately things happen and mistakes will most definitely always be there, but I believe that it is the right of the seller to take care of there customer or things like this happen.

I am glad that ACS chimed in. Why hasn't Gary put any input into this matter. With a hundred post thread and having not heard from him since the beginning.
People say we only know one side of the story, but I want to hear what Gary thinks about this matter.
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Old 12-07-2010, 06:38 PM   #104
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Wow way to read the thread.
I do not think anyone is ruining Gary's name, but it makes people a little more cautious when making a purchase with him. Unfortunately things happen and mistakes will most definitely always be there, but I believe that it is the right of the seller to take care of there customer or things like this happen.

I am glad that ACS chimed in. Why hasn't Gary put any input into this matter. With a hundred post thread and having not heard from him since the beginning.
People say we only know one side of the story, but I want to hear what Gary thinks about this matter.

Why is that some posts get beaten to death about a bad experience, but others posts get deleted or edited?

Gary spoke his peace, gave his view points, what else do you want him to say or write?

Every company receives complaints, but how they handle those
complaints separates good business from bad business and Gary offered his compromise, buyer says no!!!
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Old 12-07-2010, 07:20 PM   #105
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Every company receives complaints, but how they handle those
complaints separates good business from bad business and Gary offered his compromise, buyer says no!!!

Get real! What compromise? To refund the money for the splitter and expect the buyer to keep the front facia? The splitter is only half of what was promised. Since he couldn't come up with the splitter within the buyers time constraints as promised he should've refunded the full amount upon return of the facia as buyer requested. Was going to be getting the heritage grill and front fenders from Gary but i'll be keeping my money after seeing how he does his customers. Customer satisfaction should always be job 1. I'm sure Gary does good work. I've seen it. I know he has many happy customers too. But it is how you deal with the unsatisfied customer that counts.
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Old 12-07-2010, 07:57 PM   #106
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For your own opinions

So if you don't want to buy products from someone based on another's experience's that is absolutely your right.
But if you have not purchased and have not had a bad experience why would you want to jump on the bandwagon and make judgment on a public forum?
I call that piling on.
Just do your thing and let the parties involved work it out.
One way or another.
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Old 12-09-2010, 06:57 AM   #107
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It's funny to see the people that are all for Gary. I have purchased from him, and I will say he is handling this wrong. This is a simple fix... Give the guy his money back and take back the product. He wanted it as a complete set and did not get that... GIVE THE DAMN MONEY BACK... This has changed my mind about buying from Gary...
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Old 12-09-2010, 08:35 AM   #108
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i can't believe this thread is still goin.
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Old 12-09-2010, 09:17 AM   #109
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im suprised ACS hadn't got in contact with the customer to try and short sale the splitter.. certainly would make their company look like the hero...
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Old 12-09-2010, 09:26 AM   #110
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My deal with Gary was odd. I orderd a razzy front vailence and after days of calling he shipped the part. Well when I got mine it was the wrong color. It came black not cgm when I called Gary he was very sorry for the mix up and wanted to make it right. The part I didn't under stand was that I had to find a body shop that would paint the part for the same cost. Well that didn't happen first off Gary has the paint on hand so his cost will be cheaper. He did give me 85.00 back for painting but not the full painted amount because I got to keep the extra paint dose this sound right to you guys. Think not. figure I had to buy new paint then paid body shop to paint the part the cost was 200.00 pluss I had to buy the paint. On the other hand he was very cool when it came time to mount the part. He took all my calls and talked me though the process. At this point I'm 50/50. I'd probably buy parts later from him but not painted ones. Hell in the end the part cost 200.+ more than it should of. Not shore where I'm going with this but sh t happens. Some times you have to role withit. Side note he should give the money back if the part is returned un harmed.
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Old 12-09-2010, 11:04 AM   #111
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I have to agree with you on this one

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Originally Posted by chevy 3 View Post
My deal with Gary was odd. I ordered a razzy front vailence and after days of calling he shipped the part. Well when I got mine it was the wrong color. It came black not cgm when I called Gary he was very sorry for the mix up and wanted to make it right. The part I didn't under stand was that I had to find a body shop that would paint the part for the same cost. Well that didn't happen first off Gary has the paint on hand so his cost will be cheaper. He did give me 85.00 back for painting but not the full painted amount because I got to keep the extra paint dose this sound right to you guys. Think not. figure I had to buy new paint then paid body shop to paint the part the cost was 200.00 pluss I had to buy the paint. On the other hand he was very cool when it came time to mount the part. He took all my calls and talked me though the process. At this point I'm 50/50. I'd probably buy parts later from him but not painted ones. Hell in the end the part cost 200.+ more than it should of. Not shore where I'm going with this but sh t happens. Some times you have to role with it. Side note he should give the money back if the part is returned un harmed.
I agree with you totally on this one.If You pay for something it should be right.The way you ordered it.If it is not the vendor should make it right at his expense not yours.I would be mad also!Sometimes a company grows so fast that their quality slips and customer satisfaction takes a second seat to profits.I hope this is not beginning to be the case.
I have ordered painted bowties quite awhile ago from him.While not totally satisfied with them due to dirt in the paint,I accepted them knowing that most would not notice the dirt.Yea it bothered me then and it bothers me now every time that I wash & dry them.But I guess that is life.At the time of my purchase nothing but kudos on his work.No complaints coming out until lately.Maybe he will take a second look and reexamine the complaints and mend the fences soon rather than later.
The man does quality work as we all have seen.Just might be he is getting overwhelmed with work and needs to step back and re- access.Best of luck to all and hopefully a mutual resolution to these nagging issues.
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Old 12-09-2010, 11:14 AM   #112
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I have not actually done business with Gary, but he has answered many PM's with courteous responses and pertinent information.

The one thing I feel needs to be mentioned here is that his specific business has to be the MOST DIFFICULT to satisfy customers consistently with. He is painting parts, big parts, big risky to ship parts. He's counting on his vendors to have included all appropriate hardware. He's taking parts out of the box and the repacking them. And then he's sending these painted parts out, trusting UPS or FEDEX not to screw them up and then having to deal with folks with widely varying discrimination as to what a "good job" or "good condition" means.

I feel sorry for his current situation considering he is just trying to fill a niche need for the community
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Old 12-09-2010, 11:47 AM   #113
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One of the big things I see off the bat, was that he asked for parts of the bumper to be painted matte black and they obviously were not.
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Old 12-10-2010, 06:46 AM   #114
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i can't believe this thread is still goin.
It's still going because more and more people are coming out about his sh!tty customer service and his half-ass painted parts. Sure he will answer PM's all day long and you can call him with questions. Every company does that! Wow, he answers questions.... Big achievement... Who knows you might be the next one to get shotty work or an incomplete order....
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Old 12-10-2010, 12:33 PM   #115
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Received my T3 Port Set from Garyís Customz a month after placing the order only to find it was shipped with no templates and installation instructions. His implied response to the shortage was I received it, I shipped it. Contacted ACS to secure missing material, after waiting over a week got their mailing. They ship me T2 templates and a set of instructions missing a page. Emailed ACS noting the discrepancy and requested they do another mailing, no response.

Iíve placed (2) orders with him this year; never received an invoice, shipping memo or tracking number without asking him for one. Yes he provided a tracking number and responded like he was doing me a favor.
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Old 12-10-2010, 08:09 PM   #116
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Originally Posted by DNA View Post
Received my T3 Port Set from Garyís Customz a month after placing the order only to find it was shipped with no templates and installation instructions. His implied response to the shortage was I received it, I shipped it. Contacted ACS to secure missing material, after waiting over a week got their mailing. They ship me T2 templates and a set of instructions missing a page. Emailed ACS noting the discrepancy and requested they do another mailing, no response.

Iíve placed (2) orders with him this year; never received an invoice, shipping memo or tracking number without asking him for one. Yes he provided a tracking number and responded like he was doing me a favor.
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Old 12-10-2010, 08:35 PM   #117
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to those stating to just let the customer and the vendor work it out .. no. obviously the vendor isn't going to work it out to the customers satisfaction. Having the ability to share that process here on an open forum lets critical purchasers like me fully assess if I'd like to do business with said vendor or not.

if we can't hear feedback and it's kept between the vendor and the customer, then there is absolutely no point to this specific subforum. good or bad, inside and outside viewpoints will be shared here. don't read it if you don't want to.
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Old 12-10-2010, 08:41 PM   #118
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Hi DNA,

You are correct we did exchange several emails about the matter, I do personally recall the email trail. I did request images or documentation.... without this info it does make it difficullt for us to file a RMA or proper support... I went forward and sent you a set of T2 templates. Gary also mailed you a set.... Once I received your images I realized they were T3's.... I did overnight you a second set of T3 templates and instructions... if need be i do have tracking info on it... it was delivered on 26/11/2010.

If you don't have them you have my email and number. Easy fix.

Just for reference to others, all our T2 and T3 ports get shipped in a ACS printed box with a Packing Slip containing it's content. Giving us the PS number will help us track the history of your part and continue to improve ourselves....

Hope the install went well.

Quote:
Originally Posted by DNA View Post
Received my T3 Port Set from Garyís Customz a month after placing the order only to find it was shipped with no templates and installation instructions. His implied response to the shortage was I received it, I shipped it. Contacted ACS to secure missing material, after waiting over a week got their mailing. They ship me T2 templates and a set of instructions missing a page. Emailed ACS noting the discrepancy and requested they do another mailing, no response.

Iíve placed (2) orders with him this year; never received an invoice, shipping memo or tracking number without asking him for one. Yes he provided a tracking number and responded like he was doing me a favor.
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Old 12-10-2010, 09:35 PM   #119
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Hi DNA,

You are correct we did exchange several emails about the matter, I do personally recall the email trail. I did request images or documentation.... without this info it does make it difficullt for us to file a RMA or proper support... I went forward and sent you a set of T2 templates. Gary also mailed you a set.... Once I received your images I realized they were T3's.... I did overnight you a second set of T3 templates and instructions... if need be i do have tracking info on it... it was delivered on 26/11/2010.

If you don't have them you have my email and number. Easy fix.

Just for reference to others, all our T2 and T3 ports get shipped in a ACS printed box with a Packing Slip containing it's content. Giving us the PS number will help us track the history of your part and continue to improve ourselves....

Hope the install went well.
ACS.....all good and well for you to help DNA out......the point here is that Gary, the vendor, did not step up and get him fixed up......

DNA asked for help on another thread because he could not get Gary or the mfr to provide him with another set of templates and instructions in a timely manner.....I scanned the instructions and emailed those to him and sent the templates USPS to him to help another Camaro owner out because I know it sucks to have your parts sitting there and can't install them because you were shorted something crucial to the install.

also....this story first came up on pg 2 of this thread and Gary never acknowledged it one way or the other....

also......When I send someone $500.00 + i really expect an acknowledgement of that fact with an invoice and an estimated ship date......it's just good customer service and it tends to build confidence in the customer....

btw.....did you ever address the issue of warning potential buyers about the specialized gun required for the adhesive you supply with the T3 ports?
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Old 12-10-2010, 10:13 PM   #120
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This should be posted in another thread, but will address your questions.

On this particular issue I know Gary sent DNA a set of templates, Once customer contacted me I also sent him a set to be on the safe side, I did also offer him a full refund if he had any concerns.... Gary offered the same. Once I was confirmed they were T3's i had to replace the templates and overnighted them to him. Advice to other forum members; when contacting manufacturers always include pictures, any documentation and even images of the box received.... I had a another case this week where a customer purchased a used set of ports and was missing instructions and parts... this was only discovered by sending us images. As much as we like to keep you guys happy we do want to improve our process so the incident does not reoccur.... With the image we are able to confirm the item was not in its original packaging... I did back up my product either way and ended up sending him the required components...

As for the adhesive applicator, I am working with the supplier to replace the cartridge with a more "standard" type cartdrige you'd find at Homedepo... Do keep in mind most of our installs are performed by bodyshops and custom shops.... I also added a note in our product description, thank you for the input!




Quote:
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ACS.....all good and well for you to help DNA out......the point here is that Gary, the vendor, did not step up and get him fixed up......

DNA asked for help on another thread because he could not get Gary or the mfr to provide him with another set of templates and instructions in a timely manner.....I scanned the instructions and emailed those to him and sent the templates USPS to him to help another Camaro owner out because I know it sucks to have your parts sitting there and can't install them because you were shorted something crucial to the install.

also....this story first came up on pg 2 of this thread and Gary never acknowledged it one way or the other....

also......When I send someone $500.00 + i really expect an acknowledgement of that fact with an invoice and an estimated ship date......it's just good customer service and it tends to build confidence in the customer....

btw.....did you ever address the issue of warning potential buyers about the specialized gun required for the adhesive you supply with the T3 ports?
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Old 12-10-2010, 10:29 PM   #121
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As for the adhesive applicator, I am working with the supplier to replace the cartridge with a more "standard" type cartdrige you'd find at Homedepo... Do keep in mind most of our installs are performed by bodyshops and custom shops.... I also added a note in our product description, thank you for the input!
definite improvement for us "garage" guys on an already nice piece!
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Old 12-10-2010, 10:46 PM   #122
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Hi DNA,

You are correct we did exchange several emails about the matter, I do personally recall the email trail. I did request images or documentation.... without this info it does make it difficullt for us to file a RMA or proper support... I went forward and sent you a set of T2 templates. Gary also mailed you a set.... Once I received your images I realized they were T3's.... I did overnight you a second set of T3 templates and instructions... if need be i do have tracking info on it... it was delivered on 26/11/2010.
Excluding the shipment and wrong templates along with incomplete instructions, the only thing I got from GC/ACS was a headache.

Last edited by DNA; 12-11-2010 at 12:08 AM.
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Old 12-10-2010, 10:54 PM   #123
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A while back I ordered a set of garys vented fenders without incident. I had plans to order a painted heritage grill and various other parts from him but after seeing the way he handled this situation I will take my business else where. In the end you may have been able to keep the money for the bumper but in the long run it is going to cost you more money from lost customers as evidenced by several posts in this thread.


Quote:
Originally Posted by thespymaster View Post
Why is that some posts get beaten to death about a bad experience, but others posts get deleted or edited?

Gary spoke his peace, gave his view points, what else do you want him to say or write?

Every company receives complaints, but how they handle those
complaints separates good business from bad business and Gary offered his compromise, buyer says no!!!
There was no compromise lol.. He offered to refund him the money for a part that he dosent have to send to the OP. Not much of a compromise . While you are not sponsored by him it is obvious that you are taking sides and not going off of any of the info posted in this thread. Your posts on the matter are biased and there fore irrelevant.
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Old 12-10-2010, 10:54 PM   #124
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I Received a set of custom "3" step process Bow ties from G's customz and they where "MEH" in my opinion...They are black chrome outside gloss black inside with IOM stripe on the edge...The clear has crap in it and the lines don't look good at all...they over sect at the corners.....for 145 bucks they should have been better methinks....well live and learn...He did have some great pics of the bowties though...just wish mine were that nice........
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Old 12-10-2010, 11:07 PM   #125
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THIS THREAD IS LIKE A MOVIE
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