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Old 01-17-2009, 05:31 PM   #1
Speedy1975
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My experience at the dealer today 1/17/09 (thanks fbodfather)

Well, I said I was going to wait for the 2011 MY to get HUD and 3.73 gears, but after seeing the NAIAS Camaro SS/RS with stripes......WOW.

My buddy works for GM and GMS has been confirmed as well....so

I dropped by my favorite local Chevy dealer today to see what was what.

I've been stopping in there once a month for the past 8 months to get updates and they had set me up with their sales manager as a point of contact. He has gone way above my expectations in answering questions and just generally being a cool guy. He was even interested in my 4Runner which got him bonus points as we both turned out to be "car" guys.

On to the good stuff...

My contact was on vacation, but the General Manager set me up with their top sales man who happened to be from England! When he retired, he moved to the US and the sales manager I liked so much actually got him to come work there after buying a car from them. Cool story I thought.

I told them up front I was on a recon mission to check pricing, and see what the low down was on ordering so as not to set any false expectations. I also told them I wanted the Sales Manager I'd dealt with so long to be there if we worked out some purchasing arrangement which they agreed was best.

Being the anal nut that I am, I had all the documentation we've collected on this site on a thumbdrive as well as the pricing calculator spreadsheet, etc. I was expecting them to not know a whole lot since my main contact was on vacation. Bob (top sales man) pulls out a work book and starts giving me the run down. He was very well educated on the car and I never needed my little thumb drive. As I told him what I was looking for he took all the notes on the order work sheet. Impressive for a guy that had to be over 60, and with the coolest accent.

Here's what I told them I wanted:

2SS/RS
Dove Tail Spoiler
Either Cyber Gray or Iferno Orange (haven't decided)
Black Rally Stripes

I asked to confirm the 2SS came with the Convenience and Connectivity Package.

I asked them to confirm they had a competent installer for the stripes since I wanted black.

I told them I would be requesting GMS pricing.

I asked if I ordered today when I could have the car (a test) and Bob told me straight out they could not guarantee a date at all. He said they can give me a rough idea but that they didn't wanna do that and set false expectations. They passed the test obviously.

They're checking on my questions, and said they'd give me a call a week from Monday so I can come in to discuss OTD price as the Sales Manager returns from vaccation that day. I'll go down and see what they say and update this thread accordingly.

After all the nutso posts about dealerships screwing up, I thought I'd post a positive experience.

OH, and GM can thank fbodfather for this one as well, if I order a 2010 instead of waiting for a 2011 like I originally intended. His updating us here with pictures and info from the NAIAS clinched it for me. Now it'll just depend on what the local dealer wants to do about GMS, and my getting a few small questions answered about interest rates and what not.

I still may wait, so don't take this post as a "I'm definitely ordering" deal....but before I was definitely waiting and now I'm talking to the dealer, so take that for what it's worth.

Dealer has 3 allocations left.
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Old 01-17-2009, 06:22 PM   #2
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This is a positive dealer post. I'm sure other members in the area would like to know who is providing such excellent customer service.
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Old 01-17-2009, 07:57 PM   #3
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This is a positive dealer post. I'm sure other members in the area would like to know who is providing such excellent customer service.
Your dealer IS NOT a idiot ..Hu ray :party0048:
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Old 01-17-2009, 08:30 PM   #4
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This is a positive dealer post. I'm sure other members in the area would like to know who is providing such excellent customer service.
I dont mean to really turn the topic of this thread but I must say my experience with my dealer has been nothing but great, very similiar Speedy's. I was expecting to be more knowledgeable than my dealer I had emailed several others in the area all of them telling me things I knew were false. Finally went with one of the dealers on here (NUCAR) and he has been absolutely fantastic, and is highly recommended. He has been very upfront about everything keeping me updated on everything he finds out. If you are in the DE, philly, northern MD, or southern jersey area he is HIGHLY recommended.
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Old 01-17-2009, 08:55 PM   #5
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This is a positive dealer post. I'm sure other members in the area would like to know who is providing such excellent customer service.
I'll update this thread after I speak with them a week from Monday. Typically I'd not completely get behind them until after the sale, but since that could be a while, if talks go good next Monday I'll go ahead and give them my nod. Not that I'm "anybody" but if I vouch for someone it is my reputation at stake which I do take seriously, online or not.

P.S. My vouching for them will have nothing to do with whether they accept GMS or not, but how they respond as a whole during price discussions.
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Old 01-17-2009, 11:27 PM   #6
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Hey thats great, I think its better now to get the car and forget about the HUD.
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Old 01-18-2009, 01:05 AM   #7
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I dont mean to really turn the topic of this thread but I must say my experience with my dealer has been nothing but great, very similiar Speedy's. I was expecting to be more knowledgeable than my dealer I had emailed several others in the area all of them telling me things I knew were false. Finally went with one of the dealers on here (NUCAR) and he has been absolutely fantastic, and is highly recommended. He has been very upfront about everything keeping me updated on everything he finds out. If you are in the DE, philly, northern MD, or southern jersey area he is HIGHLY recommended.
NUCAR is pretty well known in these parts for being fairly solid. I have a friend who bought a couple H1's through them.
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Old 01-18-2009, 07:30 AM   #8
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good dealers with their hands tied

I also had a pleasent dealer exsperience when I ordered my car. I was told I was the third car ordered. My sheets don't have any pricing on them because the numbers we see are not hard numbers from chevy. Also I was told any discounts that apply will come off when we sign. Other than that I was told he would call when he hears more since he bought the first one from his own dealership and he checks in with his gm rep every few days. If it comes in at the later part of summer I'll probable be able to pay cash which would be a huge savings. Anyway you look at it I get a camaro ss/rs, in due time.
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Old 01-18-2009, 07:33 AM   #9
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What does GMS pricing mean?
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Old 01-18-2009, 02:29 PM   #10
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What does GMS pricing mean?
It's basically a friends and family discount on the car. Some small percentage over invoice is all you pay. You have to have a friend or family member who works for GM in some capacity get you a code to use in order to qualify AND the dealer has to accept the discount as well.
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Old 01-18-2009, 03:47 PM   #11
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What does GMS pricing mean?

GMS is a pricing discount GM extends to its employees and they can extend to IMMEDIATE family member (no aunts, cousins, etc). GSU is the supplier and/or the "friends and family" discount.
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Old 01-19-2009, 01:14 AM   #12
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Excellent, it's good to see dealers who admit they don't know everything and ask for time to research instead of trying to BS their way through questions to get you to close the deal.
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Old 01-19-2009, 02:32 AM   #13
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No BS, I went to a dealer about a year ago where the salesman acctually had me come in to do the paperwork. I told him they weren't out yet and he told me he had allready sold a few.
New Guy.
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Old 01-19-2009, 03:48 AM   #14
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Ive had a great dealer experiance also. JK Chevrolet in Nederland had an allocation of 14 and I was #9. He promised us MSRP and I work for FedEx so I will be getting the supplier discount also.
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Old 01-28-2009, 05:53 PM   #15
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Update 1/29/09

Dealer called me today. He apologized for not calling on Monday, but said he's having trouble getting the GSU discount confirmed and asked if I could come in to chat. I went by and the sales manager called with me sitting in his office. He got a case number and the whole nine from whomever their corporate contact number is. He was told, with me sitting right there, that they could not confirm any discounts were offered. He said to keep the case open and hung up. He asked me to get something from GM that he can use to help him.

I just sent this e-mail to faq@chevrolet.com

Quote:
I have been considering ordering a 2010 Camaro 2SS RS. I am eligible for the Supplier Discount. I asked the dealer about this tonight, which they were fine with, but when they called their contact at GM to confirm the 2010 Camaro was eligible it could not be confirmed. I’ve seen this confirmed at various enthusiast websites such as www.camaro5.com. How can I get confirmation that the GSU discount will apply to a 2010 Camaro so that I can make the right purchasing decision on this vehicle?

Thanks in advance,

XXXXXX
Can you guys offer me any other proof I can use? Of course I'll update this with whatever Chevrolet e-mails me back.

GM needs to get this straightened out once and for all. Based on how this decision went, I was prepped to put down a deposit.
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Old 01-28-2009, 09:02 PM   #16
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Update 1/29/09

Dealer called me today. He apologized for not calling on Monday, but said he's having trouble getting the GSU discount confirmed and asked if I could come in to chat. I went by and the sales manager called with me sitting in his office. He got a case number and the whole nine from whomever their corporate contact number is. He was told, with me sitting right there, that they could not confirm any discounts were offered. He said to keep the case open and hung up. He asked me to get something from GM that he can use to help him.

I just sent this e-mail to faq@chevrolet.com



Can you guys offer me any other proof I can use? Of course I'll update this with whatever Chevrolet e-mails me back.

GM needs to get this straightened out once and for all. Based on how this decision went, I was prepped to put down a deposit.
It was mentioned in the IDL by the launch team. Your dealer may (should) have this recorded on his Genesis box (DVR). I doubt anything is out in print because no programs exist for a car that doesn't YET exist....it hasn't launched yet. Get him to agree to honor the programs that are available at time of delivery and go for it
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Old 01-28-2009, 09:08 PM   #17
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Old 01-29-2009, 12:30 PM   #18
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It was mentioned in the IDL by the launch team. Your dealer may (should) have this recorded on his Genesis box (DVR). I doubt anything is out in print because no programs exist for a car that doesn't YET exist....it hasn't launched yet. Get him to agree to honor the programs that are available at time of delivery and go for it
What was the date of this specific IDL? I'll have him look.
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Old 01-29-2009, 12:35 PM   #19
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How does Scott get his commission from your sale?
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Old 01-29-2009, 12:43 PM   #20
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What was the date of this specific IDL? I'll have him look.
1/9/2009 was the IDL date
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Old 01-29-2009, 12:48 PM   #21
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How does Scott get his commission from your sale?
It's not a done deal yet, but he had a big part in me moving on it now rather than July of 2010. I'm a stickler for the details, so there are a few things that will have to fall into place for this to go through....but things are looking good thus far.

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1/9/2009 was the IDL date
Thanks, will let him know and see how she goes.
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Old 01-29-2009, 01:14 PM   #22
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It's not a done deal yet, but he had a big part in me moving on it now rather than July of 2010. I'm a stickler for the details, so there are a few things that will have to fall into place for this to go through....but things are looking good thus far.


Thanks, will let him know and see how she goes.

As far as discounts go, from what I've read in this forum, I believe the consensus is that even though GM announced that "ALL OFFERED DISCOUNTS WILL BE AVAILABLE FROM DAY 1" in the 1/9/09 IDL, it is still up to the dealer on whether or not to honor that. I know that sounds whack but from what I can tell, that seems to be the case. I've seen some dealers on this site say absolutely and some say sorry, thanks for playing. Try in another year or so. Tells me that it is up to the dealer you are talking with. I would suggest using the quote from the IDL and see what happens. Good luck!
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Old 01-29-2009, 02:26 PM   #23
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As far as discounts go, from what I've read in this forum, I believe the consensus is that even though GM announced that "ALL OFFERED DISCOUNTS WILL BE AVAILABLE FROM DAY 1" in the 1/9/09 IDL, it is still up to the dealer on whether or not to honor that. I know that sounds whack but from what I can tell, that seems to be the case. I've seen some dealers on this site say absolutely and some say sorry, thanks for playing. Try in another year or so. Tells me that it is up to the dealer you are talking with. I would suggest using the quote from the IDL and see what happens. Good luck!
Yes, this is my understanding as well. Dealer discretion. That is but one of the pieces that need to be in place for me to place my order now. This dealer will have to be willing to accept GSU.

From talking to them they've not once said "no we won't". They've instead said "if GM offers it it's fine". However whomever he called at GM, said they could not confirm. I've left him a msg to check his Geneisis machine for the 1/9/09 IDL and get back to me on how we can work something out.

Update to come.
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Old 01-29-2009, 02:40 PM   #24
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There ARE good dealers out there and they do try to put the customer first. That is why I think my Saturn Dealer is the greatest....
Cherish your dealer, they are getting very hard to find, and Good Luck with your purchase....
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Old 01-29-2009, 02:57 PM   #25
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Yes, this is my understanding as well. Dealer discretion. That is but one of the pieces that need to be in place for me to place my order now. This dealer will have to be willing to accept GSU.

From talking to them they've not once said "no we won't". They've instead said "if GM offers it it's fine". However whomever he called at GM, said they could not confirm. I've left him a msg to check his Geneisis machine for the 1/9/09 IDL and get back to me on how we can work something out.

Update to come.
If your dealer is accepting GM discounts & he still has some of his first allocation open i'd like to know

(just incase i can't sway my dealer to go by his original statement)
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