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Old 12-10-2010, 01:50 PM   #1
Moonsault
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DO NOT BUY FROM AAC - Advanced Automotive Concepts

I am writing this as a warning to ALL potential buyers of AAC following my recent business with them.


I recently purchased a set of 4 RS tail lights from AAC with pre-installed afterburner halo lights. It was agreed that I could return my existing lights for a "core refund" to allay the cost of the new housings AAC would provide.


In email correspondence the condition of the lights to be returned was never directly specified, and verbally on a telephone conversation AAC also confirmed they had to be in “good” condition. The phrase “pristine condition” and the like was never used or implied. If they had been, I would not have placed the order as no lights that have been on the road for 6+ months could be considered “pristine” and therefore would be accepted. I would have simply walked away and saved myself a thousand dollar order.


Having carefully removed my lights I returned them to AAC using their own packaging, who now refuse to refund my money because they are “un-useable”. The lights I returned were in perfectly fine condition, and ironically, were in better condition than the ones AAC sent me. This seems particularly ironic as AAC claim they cannot refund my money on the basis that the lights I sent them were “not in good enough condition to be sold to a future customer,” and yet the lights AAC sent me were in inferior condition to the ones I sent them.


After a long conversation where the AAC representative merely repeated herself over and over again and said they would not refund my money I gave up, asking to speak to the CEO, Justin, from whom I now await my reply.


I maintain that the condition of the lights to be returned was never clearly defined and was definitely not stated as required in “pristine condition.” I believe that AAC should honor their email agreement to refund me for the return of my lights. Original email as follows:

"Yes, we do. We can charge $200 for the lights themselves and then refund you that amount if you send your existing lights to us."

No mention of condition whatsoever (and unit price was also misquoted $200 instead of $250).


I believe in this case the infinitesimal value of the lights themselves is academic, and the principle here is that I did what was asked by AAC and they are now moving the goal posts and hanging me out to dry after they have my money. Whatever happened to the customer is always right? Again, with foresight, I would not have placed the order – it just wouldn’t be worth this stress. All for the sake of $250.


I personally have invested several thousands of dollars with this company, and friends of mine have invested equal amounts on their products, and this is the customer service I receive? Over a mere $250 AAC is happy to hang a good loyal customer out to dry?


Until this is resolved, I urge all members to NOT give a penny to this company. I am hopeful Justin will see the sense in what has happened, and issue me the refund I was promised when the order was placed. Then I will be more than happy to say they did the right thing and will continue to be a customer of theirs with my faith restored.
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Old 12-10-2010, 01:57 PM   #2
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did you take any pics of what was wrong with the AAC lights?
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Old 12-10-2010, 02:12 PM   #3
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I ordered a product and it has been almost two months without shipping. They said it is on back order. I suggest not selling a product if you are not sure if you can get it. I agree on not purchasing anything from Advanced Automotive concepts.
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Old 12-10-2010, 02:12 PM   #4
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Im having some issues with them as well.
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Old 12-10-2010, 02:14 PM   #5
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Old 12-10-2010, 02:16 PM   #6
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countdown to this being moved... 3...2....1.
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Old 12-10-2010, 02:18 PM   #7
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Personally, I have had no problems with AAC. Great products and service.

I talk to Johnathon directly and skip all the other people.
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Old 12-10-2010, 02:19 PM   #8
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moved........................





























































not
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Old 12-10-2010, 02:25 PM   #9
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good Im glad someone has had no issues
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Old 12-10-2010, 02:30 PM   #10
DarkneSS
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Definitely going to be avoiding them, haven't heard anything but bad things with threads like these.
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Old 12-10-2010, 02:38 PM   #11
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my dad went to their facility to get some custom headlights made... ironically, there IRL Service/Sales dept is just as incompetent.. nice showroom with an Integra, a streetbike, tvs everywhere, lights, etc... but there is no substance behind the hype...
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Old 12-10-2010, 02:44 PM   #12
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Hold on I have ordered from AAC on more than one occasion and I have had no problems with them or the products they sent me. I have not had an issue with shipping nor any problem at all. Not only have they been great but I have also recommenced to many people and will continue to do so. I also plan on buying more product from them to continue to hook up my Camaro. Now that I have vented about the situation we have only heard you side cant wait to here AAC side. Personally I like them and will continue to use them and recommend them.
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Old 12-10-2010, 02:52 PM   #13
Moonsault
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I will post photos asap.

The lights AAC sent me are just as scratched and worn (and worse) than the ones I sent them. So why were the ones they sent me more acceptable when the ones I sent them which were in preferable condition were unacceptable for my refund.

If Justin puts this right I would happily continue to order from them. I've been a good loyal customer myself, which is why this is so frustrating...
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Old 12-10-2010, 02:59 PM   #14
Darth Martel
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I ordered some CCFL lights for my footwells from them as well as their Knight Rider kit. I haven't had any problem with them as a company and found them pleasant to deal with. I would order from them again.

I feel badly for you because that does sound pretty rotten. I avoid core deposit transactions for this reason. It just doesn't sound like a very good idea to me. I hope it works out for ya.
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Old 12-10-2010, 03:03 PM   #15
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All I did was make some inquireys at C5F I and that experience was enough for me to say no to ACC.

I am going with Apex for my tail lights.


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Old 12-10-2010, 03:04 PM   #16
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Great thats 2 happy customers.....
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Old 12-10-2010, 03:12 PM   #17
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I would use Chase at Apex.
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Old 12-10-2010, 03:49 PM   #18
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Old 12-10-2010, 03:51 PM   #19
Tallboy
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Sounds to me like you f'ed up the taillights when removing them.
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Old 12-10-2010, 03:56 PM   #20
hunterv6
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good looking out i will make sure i stay away from them customer service and shipping sound like a nightmare.
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Old 12-10-2010, 04:10 PM   #21
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This is not the first post to say that AAC isnt really up to the bar on customer service or when it comes to quality of the parts themselves. We've also heard quite a few people defend them pretty strongly.

In my opinion (having never dealt with them on ANY level) I would probably just stay away from them all together. I mean, why take a chance on a company that more often than not, gets some real negative reviews.

Too bad, they do have some cool looking stuff.
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Old 12-10-2010, 04:22 PM   #22
Haole
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I have purchased from AAC in the past. I'm also hoping i can get enough people here in Hawaii to come on board with me to get a team from them to visit us and hook up our card. I'm sure when Justin does reply (not trying to be mean) and if there is damage to the ones you sent back there will be a separate post with an apology. On the other hand if there isn't damage I'm sure Justin and AAC will make things right.
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Old 12-10-2010, 04:35 PM   #23
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http://www.camaro5.com/forums/showthread.php?t=119454



Wow Really?
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Old 12-10-2010, 04:36 PM   #24
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nvd. lol
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Old 12-10-2010, 04:37 PM   #25
DIGthat2SS
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Quote:
Originally Posted by Bigmike33 View Post
Hold on I have ordered from AAC on more than one occasion and I have had no problems with them or the products they sent me. I have not had an issue with shipping nor any problem at all. Not only have they been great but I have also recommenced to many people and will continue to do so. I also plan on buying more product from them to continue to hook up my Camaro. Now that I have vented about the situation we have only heard you side cant wait to here AAC side. Personally I like them and will continue to use them and recommend them.

sounds like your willing to take a bullit for them...
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