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Old 12-16-2010, 08:27 PM   #51
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Quote:
Originally Posted by PQ View Post
They do seem to be pretty fragile. Finish and structuraly.

If you believe me, then my wheels weren't right from the factory or shipping from the beggining.

If you belive Tu, at Savini, then I kept knocking them out of round every time I put them on.

Either way, they weren't holding up at all.

They've held up since though.
Thats because you were doing the Dukes of Hazzard Jumps.
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Old 12-16-2010, 08:32 PM   #52
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Thats because you were doing the Dukes of Hazzard Jumps.
Is that frowned upon? Because if I knew for one second that that was not appropriate, I would not have done those jumps.
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Old 12-16-2010, 08:35 PM   #53
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Is that frowned upon? Because if I knew for one second that that was not appropriate, I would not have done those jumps.
SHHH JUST don't tell anyone.

I know for sure Emma didn't do any though.

I guess Savini left.
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Old 12-16-2010, 08:36 PM   #54
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SHHH JUST don't tell anyone.

I know for sure Emma didn't do any though.
My lips are sealed.
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Old 12-16-2010, 08:39 PM   #55
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Hey all,

Appreciate all the feedback on these wheels. I've been shopping around now for a couple of weeks and the one thing I couldnt get past was not being able to see something in person.

This is a prefect example of when its better to buy something IN PERSON vs. some internet shop from who-knows-where. Not bashing any vendors here, but I know a local "brick-n-mortar buy" makes me a little more comfortable.

Now, I'm lucky and have all sorts of high end wheel shops in the area. But for any other rednecks out there might not be so lucky. In that case, use your C5 cousins to help out and be your eyes! =)

Best of luck to ALL of you with your wheel problems. I know I wouldnt be so patient!! I'd be on a plane with 4 checked boxes and baseball bat!

J
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Old 12-16-2010, 08:40 PM   #56
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Emma, this is what we had the long conversation about. I apologized for the misunderstanding and ended up eating 80% of the cost. Was this not what we equally agreed to?
He still doesn't get it...
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Old 12-16-2010, 08:43 PM   #57
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I just got a phone call from Tu at Savini. He apologized for the misunderstanding and has issued me a complete refund for the entire $685 that I had paid to them. He wants to make sure I am absolutely happy with my Savini wheels.

I told him I just thought I was overcharged by $200, but he insisted on giving me a full refund due to the hassles I have had with this.

I must say, I am going to be a lot happier to put those wheels back on my car now.

Thank you, Tu. You're a good man.
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Old 12-16-2010, 08:44 PM   #58
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NOW THIS IS MUCH MUCH MUCH MUCH BETTER

Amazing what happens when the truth is told. Happy for you Emma.
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Old 12-16-2010, 08:48 PM   #59
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Camaro5.com FTW!!!!!!!!!!!!!!!!!!! Glad to hear this.
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Old 12-16-2010, 08:51 PM   #60
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Quote:
Originally Posted by Darth_Emma View Post
I just got a phone call from Tu at Savini. He apologized for the misunderstanding and has issued me a complete refund for the entire $685 that I had paid to them. He wants to make sure I am absolutely happy with my Savini wheels.

I told him I just thought I was overcharged by $200, but he insisted on giving me a full refund due to the hassles I have had with this.

I must say, I am going to be a lot happier to put those wheels back on my car now.

Thank you, Tu. You're a good man.
Wow it only took 57 post to right this wrong. PQ had to start two or three entire threads to get his fixed. It's a shame that is what things are coming to these days. Oh well, glad you got it taken care of.
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Old 12-16-2010, 08:53 PM   #61
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Tu was truly concerned that I be happy with my experience with Savini.
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Old 12-16-2010, 08:53 PM   #62
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He still doesn't get it...
Someone got it...
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Old 12-16-2010, 08:56 PM   #63
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Well maybe Tu will get on here introduce himself and give Camaro 5 a POC for issues that he can resolve easily without all this hassle. I am just glad they did the right thing.
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Old 12-16-2010, 08:57 PM   #64
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Quote:
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Thats because you were doing the Dukes of Hazzard Jumps.

Shhh don't tell them about this one...

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Old 12-16-2010, 08:58 PM   #65
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Quote:
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Well maybe Tu will get on here introduce himself and give Camaro 5 a POC for issues that he can resolve easily without all this hassle. I am just glad they did the right thing.
It would have been nice though if this thread was not needed.
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Old 12-16-2010, 08:59 PM   #66
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Shhh don't tell them about this one...

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Old 12-16-2010, 08:59 PM   #67
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Shhh don't tell them about this one...

Now ther you go messing up a perfectly good lie.
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Old 12-16-2010, 09:01 PM   #68
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Quote:
Originally Posted by Darth_Emma View Post
I just got a phone call from Tu at Savini. He apologized for the misunderstanding and has issued me a complete refund for the entire $685 that I had paid to them. He wants to make sure I am absolutely happy with my Savini wheels.

I told him I just thought I was overcharged by $200, but he insisted on giving me a full refund due to the hassles I have had with this.

I must say, I am going to be a lot happier to put those wheels back on my car now.

Thank you, Tu. You're a good man.
glad to hear they stepped up and take care of their customer, a lot of crap, but glad it worked out.
memo to all, if you do purchase on the internet or forums, keep all emails, be specific on what you expect. keep all pm's. lesson learned for me.

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Old 12-16-2010, 09:04 PM   #69
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Quote:
Originally Posted by Darth_Emma View Post
Tu was truly concerned that I be happy with my experience with Savini.
He likes you more than me. I believe they had to go over his head with me. He still claimed I was messign the wheels up.


Quote:
Originally Posted by Dr Jkel View Post
Well maybe Tu will get on here introduce himself and give Camaro 5 a POC for issues that he can resolve easily without all this hassle. I am just glad they did the right thing.
I feel bad for Nick.

Savini is represented on here and gives their rep NO authority to make the decisions that need to be made.
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Old 12-16-2010, 09:14 PM   #70
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I'm SOOOOOOOO glad I went with




Strike 2 for Savini!!!
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Old 12-16-2010, 09:24 PM   #71
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The thing is, the Savini wheels do look killer on my car. I'm so glad this worked out.
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Old 12-16-2010, 09:29 PM   #72
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OMG, I about puked reading every single post in this thread.

First, I find Terri (Darth_Emma) to be one of the most upstanding citizens of this forum (and she has one hell of a car as well).. PS: I like your dukes of Hazzard

Second, the back and forth is just disgusting. This individual (as well as others here on this forum) paid in excess of $7000 for wheels. The product should have been perfect out of the door (the first time). Instead, we continually read that the "customer" has damaged this high-end forged wheel upon delivery and/or mounting by known professionals.

It's sad that with the documented problems with this companies product(s) that they still continue to bash the customer, the vendor, the installer - everyone but themselves. It seems that negative threads are unfortunately the only way to get results when all that is necessary is that they provide the customer service that the customer deserves for paying the astronomical amount of money for this product. That's it, pure and simple.. Stand behind your product..

PQ (yes, I consider you upstanding as well, and yes, I am sober) and Terri I am thankful that Savini "owned up", but not how they handled each of your situations whatsoever.

Needless to say, I will not be purchasing Savini wheels, I plan to purchase my forged wheels with Vossen.

Sorry for your pain, but we C5 members thank you for the honesty. Lori
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Old 12-16-2010, 09:49 PM   #73
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The Dukes of Hazard picture was a product of GTAHVIT Productions. (I had to give credit where credit is due.)
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Old 12-16-2010, 10:16 PM   #74
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theres 1 thing I dont like... Nick poste dthis... and as a rep.. I would never say this :


- In efforts to keep my response to a minimum,


that doesnt ring nicely.. BUT:

ANYWAYS its all fixed and everything happy again!
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Old 12-16-2010, 10:42 PM   #75
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Quote:
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Randy - I (Nick) have stood behind everything I have said in person, on the forum, over the phone, etc. It is not easy to get things done as quickly as some would want when you work for a company this size. There are guide lines that I have to follow before we can take the most drastic action of remaking wheels.

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did you just forget to address Randy's "stolen" sensors or did you skip that issue intentionally???
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