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Old 02-04-2009, 03:10 PM   #1
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My dealer is an idiot -- why GM is failing

My dealer Really IS an idiot.

So I swing by S&J Chevrolet in Cerritos California on Superbowl Sunday around 1pm. I figured i'd go check out colors, get some info, and perhaps put down a deposit on a new Camaro.

So the salesman comes up to me and I say I am interested in the new Camaro. He basically says they don't know anything, don't have any literature/color swatches, and I should come back in April or May, or even later because GM keeps pushing it back.

After reading this forum for months, I know more than the avg person about the car, so I begin inquiring abount the # of allocations the dealership has, if they are selling at MSRP, how many preorders, etc. He says they are not taking ANY preorders, don't know the # of allocations, and it will most certainly be marked up. He further stated that all the other dealers across the country are ripping off their customers because A) They have no idea as to the # of camaros they will get or when they will get them; and B) They will not be selling them at MSRP no matter what they told buyers, even if they have it in writing.

So at this point I figured this a-hole salesman was just peeved that he had to work on Superbowl Sunday.

But here's the kicker....so I am looking to BUY in this horrible economy...you think that he would have said, "hey...give me your name and number and as soon as I get more info i'll call you". But no....the guy had absolutely no desire to help me at all. No wonder GM is in bad shape...their dealerships employ idiots who don't really want to sell cars.

I asked if I could see some of the colors on other cars on the lot -- like RJT or CGM, and he basically said, "I don't think we have any on the lot", which I find hard to believe....this is a BIG dealership.

Anyways, I need to find another dealership in the southbay area....maybe i'll go with Harbor Chevrolet.
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Old 02-04-2009, 03:15 PM   #2
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Wow. Unbelievable. Ok, I guess it is believable. Wonder if his picture is in Webster's on the page where idiot is defined. Has his dumb-A look with IDIOT under the picture.
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Old 02-04-2009, 03:23 PM   #3
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It is happening every day.... every where. And when they advertise it will get worse.
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Old 02-04-2009, 03:25 PM   #4
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Quote:
Originally Posted by xfilerguy View Post
My dealer really IS an idiot. He says they are not taking ANY preorders and it will most certainly be marked up. GM dealerships employ idiots who don't really want to sell cars.
That dealer might not be an idiot. It may be a smart choice on their part not to take any preorders so they can order Camaros for stock and mark them up. And they certainly do want to sell cars; they just want to sell cars already on their lot that they can actually deliver now, or at least cars already in production for which they have current allocations.
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Old 02-04-2009, 03:25 PM   #5
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Wow, just WOW! I would have talked to another guy at the dealership, or even the manager. That is just ridiculous!
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Old 02-04-2009, 03:26 PM   #6
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If I were you would talk to the sales manger or GM if you can. The man just gave you a lot of leverage. Couple that experience with the info on this site and your good to go
Have fun.
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1100 = Preliminary Order: 2/26/09 ..............................3800 = Produced: 6/29 VIN: 2G1FC1EV9A9122433
2000 = Accepted By GM: 5/19/09 ...............................4000 = Available to Ship: 7/1/09
3000 = Accepted By Production Control: ? ..........4200 = Shipped: 7/03/09
3300 = Scheduled For Production:6/6/09.......................5000 = Delivered To Dealer: 7/14/09
3400 = Broadcast:6/16/09............................... 6000 = Delivered To Customer: 7/15/09
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Old 02-04-2009, 03:26 PM   #7
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Oh...where are my manners...Welcome to the site!!
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Old 02-04-2009, 03:48 PM   #8
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He was probably wanting to get you on your way were he could watch
the superbowl pre-shows.reguardless this behavior is unacceptable
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Old 02-04-2009, 03:54 PM   #9
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your dealer is an idiot. My rep knows all of this info like the back of his hand. Granted, it took my 7 calls to different dealerships to settle on him, but thats what it takes. He actually ordered a 2SS back in october for himself.

I've also forwarded these sentiments on to my father recently, who is an exec at GM. I was asked how my generation (16-30 ish) are different than baby boomers, and the like. I told him we expect information. We are more knowlegable about the product than the people selling it too us. If they don't put in the effort, they don't get the sale. At first it was amusing to walk into a dealership and watch as reps flocked to me when I'd talk about an upcoming car model. Now its rather frustrating, and quite sad, to be honest. I don't get any sense of confidence when I am training the dealer in his own product.
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Old 02-04-2009, 04:19 PM   #10
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Quote:
Originally Posted by littlecammi View Post
That dealer might not be an idiot. It may be a smart choice on their part not to take any preorders so they can order Camaros for stock and mark them up. And they certainly do want to sell cars; they just want to sell cars already on their lot that they can actually deliver now, or at least cars already in production for which they have current allocations.
Those orders will have the lowest priority but dealers may still get a few on the lot by ordering them.
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Old 02-04-2009, 04:22 PM   #11
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I went there and they dont know anything and they do not want to participate in any Camaro pre-orders.

They said they are just going to get the cars and just sell them off from there.


AND YES THEY ARE DICKS OVER THERE. I dont even like the owner.
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Old 02-04-2009, 04:25 PM   #12
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Quote:
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I went there and they dont know anything and they do not want to participate in any Camaro pre-orders.

They said they are just going to get the cars and just sell them off from there.


AND YES THEY ARE DICKS OVER THERE. I dont even like the owner.
Really! Thats just not cool at all.
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Old 02-04-2009, 05:20 PM   #13
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OFF TOPIC
you're from Long Beach, eh? I hope you aren't going to this years LBGP. FTG!
okay, back on topic
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Old 02-04-2009, 06:09 PM   #14
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OFF TOPIC
you're from Long Beach, eh? I hope you aren't going to this years LBGP. FTG!
okay, back on topic
HA HA HA.....NO F'ING WAY.
DIE-HARD CRAPPY HERE!

I'm so depressed that those sweet DP01s won't be tearing down shoreline.
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Old 02-04-2009, 06:18 PM   #15
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I called 3 dealers. 2 said they didn't know but would call back in 10 minutes (neither ever called back). The 3rd dealer essentially told me to get lost.
Fortunately, I called a fourth dealer and ordered my car.
Hey dealers, which dealer do you think I will call first the next time I want a vehicle?
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Old 02-04-2009, 06:20 PM   #16
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Dealer wants to sell his cars out of stock and get the highest dollar possible. That's his perogative, I guess.
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Old 02-04-2009, 06:20 PM   #17
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Arrow The dealer is trying to predict the high selling price!

Quote:
Originally Posted by littlecammi View Post
That dealer might not be an idiot. It may be a smart choice on their part not to take any preorders so they can order Camaros for stock and mark them up. And they certainly do want to sell cars; they just want to sell cars already on their lot that they can actually deliver now, or at least cars already in production for which they have current allocations.
Some salespeople prefer not to deal with early orders because the owner of the dealership doesn't want to lock you down to a firm price just yet.

It sounds to me like that dealership is wanting to see where the Camaro market is going to be before he commits to any price. I bet that dealer will be holding out for Big Bucks for any early SS ... I bet it will be at least $5-10 K over sticker.
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Old 02-04-2009, 06:45 PM   #18
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cool dumb dealer
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Old 02-04-2009, 08:58 PM   #19
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The "average" salesperson does not have much information on the Camaro - some aren't even allowed to use computers at some dealerships...

Don't hate the salesperson - the dealership should have someone making sure someone is up to speed with the information that IS available. The "required" training starts in April.

As an FYI - I'VE even had competing sales staff call me for info.....now THAT'S bold...But I give them credit, they WANT to have the answers and BE educated...so YES I helped them out.
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Old 02-04-2009, 09:58 PM   #20
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i use to work at a dealership and you would be surprise at how many sales men really dont know much about cars i was a detailer and when walking threw the show room some of the biggest crap i ever heard about cars came from some sale men at times i just wanted to slap some of them in the face
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Old 02-04-2009, 10:26 PM   #21
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Again, I'd like to remind anyone who may not be aware that dealers are NOT directly part of GM. They are independent companies or part of a larger dealer chain, but they only have franchises to sell GM products (which are awfully hard to revoke thanks to franchise laws) and their employees are NOT GM employees. Not directing this at anyone, but most people don't know how the relationship works. It is pretty complicated.
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Old 02-04-2009, 10:27 PM   #22
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Quote:
That dealer might not be an idiot. It may be a smart choice on their part not to take any preorders so they can order Camaros for stock and mark them up. And they certainly do want to sell cars; they just want to sell cars already on their lot that they can actually deliver now, or at least cars already in production for which they have current allocations.
Yep...probably taking all their allocations, having them built to the best top V6 and V8 models, and then selling them for a good amount over MSRP. If you're guaranteed to sell X cars no matter what, would you sell them at MSRP or for more? I can see why they're doing it and short term it makes sense.

However, though, being dicks to customers and overcharging WILL hurt them in the long run...
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Old 02-04-2009, 11:10 PM   #23
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Let us know what happens with Harbor Chevrolet!
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Old 02-04-2009, 11:57 PM   #24
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They may have been doing it intentionally, but isn't that against the rules? Doesn't GM license dealers as long as they follow rules, like properly informing the customer?

I talked to 15 different places, 2/3 of which didn't even know anything about the camaro. Most of the other 5 had to toss me around to different people before I could get an answer. I think 2 had someone I talked to right away that knew anything.
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