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Old 02-23-2011, 11:49 AM   #1
Drago77
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Do NOT rely on GM Connects updates!

Do NOT rely on GM Connects updates!

It has been a very, very stressful 4+ months since putting down $1000 back in early Nov for my Vert... First I fell.to the allocation monster that set me back weeks, then was the 1/11 TPW debacle that got bumped back a month....my car was finally produced on the last day of the 2/7 TPW then shipped on 2/14, then bayed again the next day!!!! Then, my final status update, about a week old now, is that the cars left plant property, dealers invoiced, but hasn't shipped.

Well, that's where I sit now, per GM Connects- however, im holding a printed invoice from GM and my Dealer, showing my car DID in fact ship over a week ago-despite what the web site says, AND, per the rail car tracking system- my car is already in Florida set to hit Orlando (30 miles from my dealer) TOMORROW (2/24)!!!!

So ladies and gentleman who have all been scouting the GM Connects web site, painfully speculating where your car may be, why it hasn't and when will it ship (much like I had been)... there's hope yet! Don't always believe what the site says, your car may be weeks ahead like mine!!! Good luck everyone!

Pics to be posted soon!
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Old 02-23-2011, 11:51 AM   #2
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Patience my friend, patience
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Old 02-23-2011, 04:36 PM   #3
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Quote:
Originally Posted by Drago77 View Post
Do NOT rely on GM Connects updates!

It has been a very, very stressful 4+ months since putting down $1000 back in early Nov for my Vert... First I fell.to the allocation monster that set me back weeks, then was the 1/11 TPW debacle that got bumped back a month....my car was finally produced on the last day of the 2/7 TPW then shipped on 2/14, then bayed again the next day!!!! Then, my final status update, about a week old now, is that the cars left plant property, dealers invoiced, but hasn't shipped.

Well, that's where I sit now, per GM Connects- however, im holding a printed invoice from GM and my Dealer, showing my car DID in fact ship over a week ago-despite what the web site says, AND, per the rail car tracking system- my car is already in Florida set to hit Orlando (30 miles from my dealer) TOMORROW (2/24)!!!!

So ladies and gentleman who have all been scouting the GM Connects web site, painfully speculating where your car may be, why it hasn't and when will it ship (much like I had been)... there's hope yet! Don't always believe what the site says, your car may be weeks ahead like mine!!! Good luck everyone!

Pics to be posted soon!
Thanks for the info and make sure ya post pics of your baby!!
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Old 02-23-2011, 05:36 PM   #4
Angella
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i wish i had the same problem! unfortunately i think my dealer is about to put me on the block list bwah-haha
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Old 02-23-2011, 05:36 PM   #5
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btw i cant wait to see her!! hehe
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Old 02-23-2011, 06:19 PM   #6
Drago77
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i wish i had the same problem! unfortunately i think my dealer is about to put me on the block list bwah-haha
Man, my dealer hates me!!!! Its a small town I ordered from and he's not used to ppl following their orders online etc, so it really pi$$e$ him off when I hound him for info, and call his usual generic lines! I believe his last e mail stated "... Now leave me ALONE" too funny! Not like he's not making enough off my purchase, he can deal with a little BS!

Dnno if i'll be able to make the boat, as I have my daughter on the weekend, but i'll try to catch up w u sometime while ur down here!
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Old 02-23-2011, 06:24 PM   #7
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hahaha im sure my dealer feels his pain haha~ luckily urs is in! mine is still MIA sigh... but thats cool im only going to be in Jensen Saturday and Sunday til about 3 PM~ still welcome to stop by so i can drool a lil! haha offer still stands if plans change
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Old 02-23-2011, 06:48 PM   #8
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I've had no update on my car on gmconnects.com since it was bayed on 2/9.

And even better is the status that chevy.com has for my order today.
"We've received your order from the dealer, however it is not yet available for tracking. If you would like specific information about when your order will be ready, please contact your local dealer. You can also visit this site periodically to check for updated information. While here, be sure to explore your vehicle, review your order summary, and shop for the accessories that can make a great car even better."

I don't think it's shipped or invoiced yet because the link to the window sticker does not work yet.

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Old 02-23-2011, 07:33 PM   #9
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Went thru the same thing with my Synergy Green back in Aug when they first started that color. The first ship is to have the strips put on if you ordered with factory strips, than back to the lot. As for the updates after 3800 status, it seem all a guess. My car was at the dealer on Sat, I picked it up on Monday. GM connect site didn't show it shipping until that Wednesday, 4 days after I wasa driving it!!! All I can tell you after the 3800 status and you have a Vin # is more patience it WILL get there
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Old 02-23-2011, 07:50 PM   #10
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Originally Posted by ctinatx View Post
I've had no update on my car on gmconnects.com since it was bayed on 2/9.

And even better is the status that chevy.com has for my order today.
"We've received your order from the dealer, however it is not yet available for tracking. If you would like specific information about when your order will be ready, please contact your local dealer. You can also visit this site periodically to check for updated information. While here, be sure to explore your vehicle, review your order summary, and shop for the accessories that can make a great car even better."

I don't think it's shipped or invoiced yet because the link to the window sticker does not work yet.

I got that exact same message today. Becky checked for me thias afternoon and my status did not change (which I'm ok with as I'm still TPW 2/28.)
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Old 02-23-2011, 07:59 PM   #11
Angella
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mine says the same
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Old 02-23-2011, 08:22 PM   #12
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Please post pics of every inch of the car lol congrats
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Old 02-23-2011, 08:50 PM   #13
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Quote:
Originally Posted by Drago77 View Post
Do NOT rely on GM Connects updates!

It has been a very, very stressful 4+ months since putting down $1000 back in early Nov for my Vert... First I fell.to the allocation monster that set me back weeks, then was the 1/11 TPW debacle that got bumped back a month....my car was finally produced on the last day of the 2/7 TPW then shipped on 2/14, then bayed again the next day!!!! Then, my final status update, about a week old now, is that the cars left plant property, dealers invoiced, but hasn't shipped.

Well, that's where I sit now, per GM Connects- however, im holding a printed invoice from GM and my Dealer, showing my car DID in fact ship over a week ago-despite what the web site says, AND, per the rail car tracking system- my car is already in Florida set to hit Orlando (30 miles from my dealer) TOMORROW (2/24)!!!!

So ladies and gentleman who have all been scouting the GM Connects web site, painfully speculating where your car may be, why it hasn't and when will it ship (much like I had been)... there's hope yet! Don't always believe what the site says, your car may be weeks ahead like mine!!! Good luck everyone!

Pics to be posted soon!
Wow...why did you not ask us what was going on and to help you to understand your event history. Your history is developed by many sources and as they are submitted each night they post in the order they are received. In your specific case you can clearly see that many of the events went out of sequence. Here is what I see as your actual event history.
11/16/2010 - (1100) Order placed at dealership. Order passed GM edit tables but dealer has not received allocation to place order.
11/16/2010 - (1102) Order entered via web.
11/24/2010 - (2030) Order edited or modified.
12/13/2010 - (2000) Order accepted by GM. Dealer used allocation to place order into production.
12/15/2010 - (2500) Order preferenced. Order pulled to the production system.
12/15/2010 - (3000) Order accepted by production control. Parts being ordered and production process is underway.
12/17/2010 - (3100) Order available to sequence.
12/17/2010 - (3300) Order scheduled for production. Order is scheduled into the plant build cycle.
01/06/2011 - (3400) Order Broadcast (internal plant paperwork order produced). Order is sent to various build & supplier areas to bring order together.
01/12/2011 - (3000) Order accepted by production control. Parts being ordered and production process is underway.
01/29/2011 - (3100) Order available to sequence.
01/29/2011 - (3300) Order scheduled for production. Order is scheduled into the plant build cycle.
02/04/2011 - (3400) Order Broadcast (internal plant paperwork order produced). Order is sent to various build & supplier areas to bring order together.
02/10/2011 - (3800) Order produced and vehicle is being prepared for shipping. For Cadillac, GMC and Buick customers, please contact your dealer or customer service for further updates as no further updates available at this time.
02/14/2011 - (4000) Vehicle available to ship.
02/14/2011 - (4104) Bailment invoice created (vehicle is about to leave plant property).
02/14/2011 - (4B00) Your car is bayed and is waiting for transportation by truck, rail or transfer to vendor.
02/15/2011 - (4200) Shipped (vehicle is shipped to the dealer or interim point of delivery).
02/15/2011 - (4B00) Your car is bayed and is waiting for transportation by truck, rail or transfer to vendor.
02/16/2011 - (4106) Bailment released (vehicle has left plant property).
02/16/2011 - (4150) Invoiced (order is invoiced to the dealer).


From what I see it clearly shows your vert left on 2-15 but the bailment released and dealer invoice was not posted until the 16th which is no big deal

So on the 16th you saw your last post of 4boo which you might have though trumped the actual shipping but in reality your car was scanned and bayed just prior to its shipping.

So sorry if you did not understand how this data is interprited. All data is directly from GM and is the most current available on the system. Keep in mind that the dealer is limited to just thru the build 3800 and to get the logistics they must contact the DBC via phone to get updates.

All I can say is myself and our entire staff of volunteers are constantly monitoring many forums as well as our own forums and if anyone ever has a question we are always willing to try and help. The rollout on the Vert has been like all other rollouts. New and confusing for everyone with no real trends to base anything on. But I can assure you that the data is as good and current as available.
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Old 02-23-2011, 08:57 PM   #14
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2010 SS RS thanks for explanation
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