Do NOT rely on GM Connects updates!

[Hylton]

Originally Posted by Drago77

It is not so much to cast a bad light on the site, as it is to inform people, who much like me, watched that system daily praying for an update and some information as to where our $25,000-$50,000 investiments were, that our cars may be further along than the site claims. The current update shows my car at a 4150 status, a step backward from previous updates- with no explanation as to why. So myself as a consumer am wondering yet again, why my car is regressing in status, instead of moving forward. As I mentioned before, I called GM to get an explanation and I didn't receive a call back despite (2) seperate messages left.

The site is very helpful and i was very appreciative of having some form of updates other than bothering my salesman constantly, however my point was merely that the most current status update may not be acurate and the car may be further along, as is clearly the case with mine. Keep in mind, prior to this thread there was no explanation of status progression/regression. And if nothing else, perhaps now there's a little more info out there to ease others anxiety facing similar situations.

We have been asked not to discuss the service on Camaro5.com hence the reason you do not see any information. I suggest you contact us on the site in question and we will be more than happy to reply to your concerns.

[modawg2k]

Drago, much love and I know your story w/ your previous car gone, but you remind me of my patients who constantly nag me on the phone to see if their Dr approved their vicodin prescription refill. Keep fighting the good fight for us

And a big thanks to the tracking websites. Without you, I would be completely clueless as to what's going on with my car

[Drago77]

Originally Posted by modawg2k

Drago, much love and I know your story w/ your previous car gone, but you remind me of my patients who constantly nag me on the phone to see if their Dr approved their vicodin prescription refill. Keep fighting the good fight for us

And a big thanks to the tracking websites. Without you, I would be completely clueless as to what's going on with my car

Very ironic to be compared to an addict, being in the line of work I am... its not just about the lack of wheels right now- this purchase is a very, very symbolic thing for me and without getting into too much more on a pub forum, i'll leave it at that.

[2010 SS RS]

Originally Posted by mikeec

Now that we've opened this can of worms. What in the world does mine mean? Thanks.

http://www.chevroletconnects.com/vie...m/order/PHVRZX

11/29/2010 - (1100) Order placed at dealership. Order passed GM edit tables but dealer has not received allocation to place order.
11/29/2010 - (1102) Order entered via web.
12/13/2010 - (2000) Order accepted by GM. Dealer used allocation to place order into production.
12/15/2010 - (2500) Order preferenced. Order pulled to the production system.
12/15/2010 - (3000) Order accepted by production control. Parts being ordered and production process is underway.
01/29/2011 - (3100) Order available to sequence.
01/29/2011 - (3300) Order scheduled for production. Order is scheduled into the plant build cycle.
01/29/2011 - (3400) Order Broadcast (internal plant paperwork order produced). Order is sent to various build & supplier areas to bring order together.
02/07/2011 - (3800) Order produced and vehicle is being prepared for shipping. For Cadillac, GMC and Buick customers, please contact your dealer or customer service for further updates as no further updates available at this time.
02/08/2011 - (4000) Vehicle available to ship.
02/08/2011 - (4104) Bailment invoice created (vehicle is about to leave plant property).
02/08/2011 - (4B00) Your car is bayed and is waiting for transportation by truck, rail or transfer to vendor.
02/21/2011 - (4B00) Your car is bayed and is waiting for transportation by truck, rail or transfer to vendor.


Yours is just like Angella's
Still parked waiting to be released.
Nothing really out of sequence on yours.

See the explanation from John Fitzpatrick above in Angella's post. He is explaining that like the first coupes built there is widespread Quality Control checks performed to make these babies perfect in every way. But they are now moving finally and you should see some movement soon.

Larry

[Hylton]

"I sent a message to dealers last week and advised them that we had started shipping units, but very similar to the coupe production start, the convertibles are undergoing a thorough quality assessment before they are actually released. This has resulted in a slow ramp up of convertibles shipments.

The good news is that everyday more units are cleared for release. If all goes well, we should have the majority of the early builds in the shipping pipeline in very short order."

John Fitzpatrick - Chevrolet Camaro Marketing Manager

[rainey85]

Originally Posted by Hylton

"I sent a message to dealers last week and advised them that we had started shipping units, but very similar to the coupe production start, the convertibles are undergoing a thorough quality assessment before they are actually released. This has resulted in a slow ramp up of convertibles shipments.

The good news is that everyday more units are cleared for release. If all goes well, we should have the majority of the early builds in the shipping pipeline in very short order."

John Fitzpatrick - Chevrolet Camaro Marketing Manager

[Dave Sparkes]

Drago77,
I feel your pain. But at least you have a website to check you tracking number. Here in Canada we do not have a website or anything close to that. We have to call the GM call center and talk to someone that seems to be just hired of the street with very little knowledge of the tracking system.

I had a good contact there and now he as moved on to another department. My new contact doesn't know anything about the event codes etc. All he could tell me was that my Camaro is schedule to be built in the week of 07 Mar. Funny, I told him that I already knew the TPW 07 Mar. His reply was " That's what TPW means". He tried telling me that GM Canada doesn't use event codes like 3000, 3200 etc and that they use letters A, B, etc. I didn't want to tell this guy what I thought he was full of. I wasted my time calling their call center.

[Drago77]

After reading all these responses, perhaps I could have worded my original post better... my intent was to inform others on here, that our cars may in fact be further along than the current event code shows, as evident by what happened with my order. With the gracious explanations offered in this thread on how /why the numbers move as they do, hopefully everybody has a better understanding of the process our cars go through. Thanks for all the input!

[1981 Z28]

Originally Posted by mikeec

Maybe GM just doesn't like Va.

That must be the problem. Because I ordered mine from VA also.

[mikeec]

Our Commonwealth is being dissed in a sad way. Thing is the dealerships don't seem happy about it either.

[Drago77]

Guys- I know I pi$$ed a few ppl off with this thread- but here's my case in point:

GMConnects states:

Status 02/23/2011 - (4800) Rail ramp unload. Vehicle has been unloaded from train.
Checked on 02/27/2011

My car was delivered to ME yeasterday AM...

Just sayin- its a GREAT tool to estimate, but not the be-all, end-all of progression!

Keep the faith, and don;t get discouraged, you may be pleasantly surprised!


PS- love my vert!

[PQ]

True is true. If it's true, it shouldn't piss anyone off.

I remember way back in May of 2009 my status at the dealer said 3800 one day and he called me the next day to tell me my car was here.

It was nice to be ahead but WOW, how inacurate.

Hope you get your exhaust on soon. Nice ride.......congrats.

[Hylton]

Originally Posted by PQ

True is true. If it's true, it shouldn't piss anyone off.

I remember way back in May of 2009 my status at the dealer said 3800 one day and he called me the next day to tell me my car was here.

It was nice to be ahead but WOW, how inacurate.

Hope you get your exhaust on soon. Nice ride.......congrats.

Well Chevroletconnects or Camarotracking didn't exist in May 2009.

[Hylton]

Originally Posted by Drago77

Guys- I know I pi$$ed a few ppl off with this thread- but here's my case in point:

GMConnects states:

Status 02/23/2011 - (4800) Rail ramp unload. Vehicle has been unloaded from train.
Checked on 02/27/2011

My car was delivered to ME yeasterday AM...

Just sayin- its a GREAT tool to estimate, but not the be-all, end-all of progression!

Keep the faith, and don;t get discouraged, you may be pleasantly surprised!


PS- love my vert!

Perhaps you have a suggestion which will allow transport and dealer personnel to update GM sooner?

[Angella]

I just wanna know why everyone elses verts has been moving out and mine still hasn't had an update since jan31?????

[Hylton]

Originally Posted by Angella

I just wanna know why everyone elses verts has been moving out and mine still hasn't had an update since jan31?????

Please download Podcast #286 which is an interview with John Fitzpatrick, Camaro Marketing Manager. He speaks about the convertible shipping out.

http://itunes.apple.com/podcast/cama...ast/id79978152

[FirstandFifthGen]

Originally Posted by Hylton

Perhaps you have a suggestion which will allow transport and dealer personnel to update GM sooner?

So the dealer and/or transport companies put in the info for Connects updates...nothing to do with GM or the factory of orgin? I assume GM does when it's info about production or moving around in the storage lot....example back and forth from 4B00 and 4200.

Thanks.

[Hylton]

Originally Posted by FirstandFifthGen

So the dealer and/or transport companies put in the info for Connects updates...nothing to do with GM or the factory of orgin? I assume GM does when it's info about production or moving around in the storage lot....example back and forth from 4B00 and 4200.

Thanks.

The dealer and transport folks update the GM system. The GM system updates Chevroletconnects within hours. Yes, GM fully controls the production and bayed information (to a degree).

[Drago77]

Originally Posted by Hylton

Perhaps you have a suggestion which will allow transport and dealer personnel to update GM sooner?

Isn't there any form.if scanning method in place? Id assume if UPS can track a $20 package at every stop.along the way, including arrival at my doorstep within minutes, then there'd be something similar in place for a $45,000 car. Are you telling me that GM really thinks my car is still.in the Orlando rail yard (per GM Connects it still is) despite my taking possesion and paying for it Saturday? GEneral Motors has no record that the car has been sold?

Perhaps UPS can share their software?

[Hylton]

Originally Posted by Drago77

Isn't there any form.if scanning method in place?

Yes there is but if a GM supplier or dealer's employee does not do their job promptly, guess what?

[united1]

chevroletconnects still list my car as bayed but my dealer told me it was shipped on friday ,so I know what your talking about.

[Nutbutt]

I hope that mine and Mandog will be on the same train ! We are all waiting here in Mass-confusion

Originally Posted by united1

chevroletconnects still list my car as bayed but my dealer told me it was shipped on friday ,so I know what your talking about.

[ctinatx]

Originally Posted by Hylton

Please download Podcast #286 which is an interview with John Fitzpatrick, Camaro Marketing Manager. He speaks about the convertible shipping out.

http://itunes.apple.com/podcast/cama...ast/id79978152

The convertible information starts about 12:19 in to the podcast. The rest of podcast is worth listening to as well.

[Mandog]

Originally Posted by Nutbutt

I hope that mine and Mandog will be on the same train ! We are all waiting here in Mass-confusion

That would be a nice surprise to get an email or call that it's here.

[Nutbutt]

Yeah, I'm going to give the dealer a call tomorrow just to be a pain in the A$$.

Originally Posted by Mandog

That would be a nice surprise to get an email or call that it's here.