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Old 02-24-2011, 08:01 PM   #1
350 HRSS
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How to get a Railcar#? My car shipped 2/23/11

Ok, so I was able to get the railcar# for my 10 coupe back in 09, and called the CTX# to get updates all the time. How do I get it this time? My dealer said the car shipped Wed. (2/23/11), and was due there next week, but we want to know what day it's supposed to arrive.

Hope I can get some insite! Thanks for any help!
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Old 02-24-2011, 09:30 PM   #2
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This is whaty Pony posted the other day in regards to tracking the train!

I have. Followed the instructions below for CSX going to Texas. Mine was in Arkansas at 2:00pm today!

Thats great, in the past you couldnt view the window sticker until the car ships so its looking good, when you get the railcar# ( dealer has to call GM Dealer Business Center to get it) here is some info you will need.

CSX is everything east of the mississippi
Up is everything west of the mississippi

But they all start out on CSX so once they have it in there system they will follow it all the way.

How do I track my car on a railcar?

First and most important. Never talk to live personnel at the railroad! Only use automated phone system. If it attempts to transfer you to a live person please hang up. The railcar information we are provided by GM is given as a courtesy and if we call live personnel we will lose our data and ability to track
CSX
1. Call the CSX 1-800-235-2352 1-800-235-2352
2. When prompted for location or weight, press "1" on your phone for location.
3. When prompted for the car initials, say ETTX (whatever initials you have) then wait for the next prompt. OR key in 32-81-81-92 (for ETTX)(letter and position on your phone)
4. When prompted for the car number, say 907048 or key in whatever your car number is
5. When prompted for next car say DONE.
6. That's it; enjoy your updated status report.

Union Pacific
1. Call UP at 1 800 877-5123 1 800 877-5123
2. Follow phone prompts for Trace
3. Say the railcar number complete and clearly. Example ETTX123456 all together
4. Listen for your update

These automated systems can be frustrating. Keep in mind they are intended for use by folks that use them daily all day long. Like I said if you are being transferred to a live person please hang up and try again.
Good Luck
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Old 02-24-2011, 11:55 PM   #3
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Quote:
Originally Posted by 350 HRSS View Post
Ok, so I was able to get the railcar# for my 10 coupe back in 09, and called the CTX# to get updates all the time. How do I get it this time? My dealer said the car shipped Wed. (2/23/11), and was due there next week, but we want to know what day it's supposed to arrive.

Hope I can get some insite! Thanks for any help!
Your dealer has to call GM Dealer Business Center and get the railcar# then follow info in the post above.
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Old 02-25-2011, 08:28 PM   #4
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Thanks to all of yall!!! *hugs!*

I have the railcar# and tracked it, and the car is in Michigan

Thanks so much to yall! C5 rocks!
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Old 02-25-2011, 09:03 PM   #5
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Congrats 350 HRSS !
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Old 02-26-2011, 03:16 AM   #6
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Originally Posted by 350 HRSS View Post
Thanks to all of yall!!! *hugs!*

I have the railcar# and tracked it, and the car is in Michigan

Thanks so much to yall! C5 rocks!
Congrats!!!
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