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Old 02-11-2009, 11:40 PM   #1
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Thoughts on the deleted 'order info. and consensus"......

I know that someone (...who was most likely 'well meaning' ...) posted some internal documents on order info -- and more importantly -- consensus info. and order status info.

I (you can blame me) asked the moderators to take the information down. Interestingly, I cannot PM the person who posted the information - -as they have blocked PMs.....)

I did not take this action to upset anyone -- however, I (and anyone else who works for a publicly owned company) ...am mandated by law to ensure that 'proprietary' and 'privacy' information is not misused.

(go read the entire Sarbanes-Oxley act...)(warning -- it's long -- and quite startling when you realize what it says...and what was put into law --)

(and I -- for the most part -- heartily agree with the premise of the law...)

You are free to go to your dealer and ask for a status update.

However, information should not be provided by a third party -- further, our internal memos are, in many respects, confidential.

"WELL!!! I have a right to know!" --may be the retort by some....

Well - that could be debated -- but I've been in this business long enough to know that no matter what is posted, it will invariably be "misinterpreted" at best....and completely misunderstood as par for the course.........

So -- don't blame the moderators or the webmaster -- you can blame lil ole me......



.....and contrary to popular belief -- this site is not owned by GM -- nor do we make any contributions (other than editorial) to this site - or any other enthusiast site for that matter.

We -- (and me especially) DO appreciate your passion and loyalty to the Camaro (and GM..) --

....We've tried to share unprecedented information with you over the past couple of years -- (and, as you will see by some posts on some sites...to our detriment!....) -- and we want to be as supportive and customer friendly as humanly possible. We want you behind the wheel of your new Camaro -- and we want to see a grin that won't be easily removed..............

There does, however, come a time or event where we must say "OK -- that one was over the line" --

............and that's what I did.

I hope you'll understand............
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Old 02-11-2009, 11:43 PM   #2
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Old 02-11-2009, 11:46 PM   #3
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I don't think you should be blamed at all. In any business there is proprietary information. I think people here just get so worked up because of how much they care for this car. Its so easy to forget just how much inside information we get when compared to, literally, any other new car program.

Thanks again for all the updates you continue to give us.

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Old 02-11-2009, 11:49 PM   #4
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Give us the low down on ABL and all will be forgiven.
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Old 02-11-2009, 11:53 PM   #5
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You were right, someone was a dumbass. Life moves on, as long as we get the Camaro all is good.
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Old 02-11-2009, 11:54 PM   #6
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I don't think you should be blamed at all. In any business there is proprietary information. I think people here just get so worked up because of how much they care for this car. Its so easy to forget just how much inside information we get when compared to, literally, any other new car program.

Thanks again for all the updates you continue to give us.

-Bart
Bart --

Thank you -- and I really mean it -- for your post -- and especially for recognizing the fact that we've shared far more information than any company ever has on a product........
No -- we don't deserve an award or anything like that -- it's the right thing to do - but I DO believe some people have lost sight of the fact of just HOW much we've shared -- and your pointing it out is VERY much appreciated!
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Old 02-11-2009, 11:56 PM   #7
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Give us the low down on ABL and all will be forgiven.



wellllllllllllllllllllllllll...............I suppose I COULD tell ya.....



........but then you'd get a visit from 'my buddy' as shown below.......
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Old 02-12-2009, 12:01 AM   #8
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Hey Fbodfather, if we cant see it and the info that is on this site is not allowed to be seen by the public, you have all the right to take it down. Fbodfather, I am pretty sure you remember when the white Camaro picture with the black bra in the garage first leaked, people on that picture alone said they did not like the car, but look at it now, people cant stop drooling over the car. So yeah, if you need to do it, then do it. You gotta do what you gotta do. BTW, I hope you are enjoying watching people drool all over the Camaro at the autoshow.
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Old 02-12-2009, 12:07 AM   #9
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Hey Fbodfather, if we cant see it and the info that is on this site is not allowed to be seen by the public, you have all the right to take it down. Fbodfather, I am pretty sure you remember when the white Camaro picture with the black bra in the garage first leaked, people on that picture alone said they did not like the car, but look at it now, people cant stop drooling over the car. So yeah, if you need to do it, then do it. You gotta do what you gotta do. BTW, I hope you are enjoying watching people drool all over the Camaro at the autoshow.

Hi Fad1!

You know - I think about that issue daily! --

The white picture leaked and it was simply uncontrollable HAVOC!!!!


.............and I said "calm down -- bad picture -- you'll love the car"

........and then we had another panic.............


The good news?

If people didn't care, no one would get upset --

People get upset when they CARE -- when they have PASSION..........


.............and I guess that John and Cheryl and I just have to jump in now and then and try to calm people down. (altho it DOES become exhausting after a spell.............)

Thanks for your insight!!!
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Old 02-12-2009, 12:16 AM   #10
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Can you explain... what is it about us knowing our order status that could be harmful to GM?

...btw, thanks for the reponse!
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Old 02-12-2009, 12:28 AM   #11
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Can you explain... what is it about us knowing our order status that could be harmful to GM?

...btw, thanks for the reponse!
Nothing wrong with you going to your dealer to get that info.

HOWEVER -- ANOTHER dealer giving you that info. is not kosher. Further, the dealer was putting info. on there that could be misconstrued -- not to mention that it's proprietary.

If you want to know your status, YOUR dealer can provide that to you.
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Old 02-12-2009, 12:37 AM   #12
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So, is there any other way to get our order status (assuming some of our dealers are unresponsive)?

Maybe a third party that is not a dealer?

Or directly from GM?

Just some place that I can type in my order# and out pops a 4 digit number.

If not, I guess I can go without, but the tease just makes the wait worse.
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Old 02-12-2009, 12:52 AM   #13
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We should have some type of access to our order status. As you know the vast majority of dealers are absolutely clueless when it comes to this car and to helping us out. We need some way of checking our order status....

What do you all think, and GM, can you do something about it?
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Old 02-12-2009, 01:21 AM   #14
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I'm surprised it stayed on as long as it did. Everyone should have got that info from THEIR dealer. It's just too bad there are alot of "bad apples" out there that are giving GM a bad name by not giving their customers info they have a right to. Thanks for explaining it all for those who were upset and unsure to why it was done.
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Old 02-12-2009, 03:57 AM   #15
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Fbodfather,

You do a heck of a job from what I have seen over the past couple of years. I decided to join and start sharing on her back in Oct and there is SO much information about this car out there that Camaro people need to realize what an awesome car this is going to be and what an awesome site this is to find out about the car. Sure there has been leaked info that should never have gotten out but I just wanted to let you know HOW MUCH YOU ARE APPRECIATED on this post.

I think when I put my money down I knew it may be a while before I get my car. No big deal to me because hopefully it will turn back time for some of us older guys that used to or still drive the 1st gen cars.

I personally want to thank you for bringing back this body style because out of all of them this is what makes my heart fill younger. Keep up the good work and I hope to meet/see you in Dallas if you happen to be in town.

Thanks again,

Tim

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Old 02-12-2009, 05:52 AM   #16
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wellllllllllllllllllllllllll...............I suppose I COULD tell ya.....



........but then you'd get a visit from 'my buddy' as shown below.......
You say that as it would be a bad thing. I would take a visit from him anyday
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Old 02-12-2009, 05:59 AM   #17
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My hat is off to you Scott!

I for one am greatful for all the info you have provided and all the insight you have shared with us. You have gone above and beyond the call of duty as shown by the fact that not only are answering our questions while you're running around the country handling the chaos of the show circuit, but now you are on the board at 1:00am handling yet another issue (and rather well I might ad). One question ... Do you ever get to sleep? LOL.

Thank you!

David
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Old 02-12-2009, 06:26 AM   #18
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Nothing wrong with you going to your dealer to get that info.

HOWEVER -- ANOTHER dealer giving you that info. is not kosher. Further, the dealer was putting info. on there that could be misconstrued -- not to mention that it's proprietary.

If you want to know your status, YOUR dealer can provide that to you.
No hard feelings Scott. I completely undestand. But, getting that info from our dealers( not all dealers) can sometimes be difficult and frustrating. Most of them don't even know how to access it.
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Old 02-12-2009, 06:34 AM   #19
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I hope that once production begins, there's an automated telephone system or website in place where we can get the status of our vehicles. I really don't want to call my dealer every week.
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Old 02-12-2009, 07:09 AM   #20
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Nothing wrong with you going to your dealer to get that info.

HOWEVER -- ANOTHER dealer giving you that info. is not kosher. Further, the dealer was putting info. on there that could be misconstrued -- not to mention that it's proprietary.

If you want to know your status, YOUR dealer can provide that to you.
The problem is I e-mailed my dealer and asked, and I also went down to the dealership and asked, I never got a reply to my E-mail, and when I asked in person All I got was don't worry your order is in the syustem....

I have e-mailed him again, and I am waiting on a response.

It just seems like most dealers are so uninformed about what is going on, and they should be the ones giving us the information and us not having to begging on the internet for little tidbits to keep us happy.

You do a great job keeping us informed of things, and we really do appreciate it, we also know you cannot be here all the time or are able to answer every little question.
Keep up the good work .
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Old 02-12-2009, 07:12 AM   #21
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Fbod,

Thanks for the info. I can not imagine it is easy coming on here and asking the mods to take things down. Knowing that people are going to whine and cry.

I just want to thank you for keeping us so informed over the past few years about the cars we all are looking so forward to getting our hands on.
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Old 02-12-2009, 07:23 AM   #22
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.............and I guess that John and Cheryl and I just have to jump in now and then and try to calm people down. (altho it DOES become exhausting after a spell.............)
Thanks for jumping in every once in a while and setting things right. I'm looking forward to the day I bring my baby home.
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Old 02-12-2009, 07:38 AM   #23
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Give us the low down on ABL and all will be forgiven.
LOL
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Old 02-12-2009, 07:43 AM   #24
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No hard feelings Scott. I completely undestand. But, getting that info from our dealers( not all dealers) can sometimes be difficult and frustrating. Most of them don't even know how to access it.
One thing I've learned about while being so involved with everyone on this site is how STUPID and IDIOTIC many dealerships are. How they are making money or selling cars is beyond me. It's been a real eye opener and you guys (GM) had better whip the dealership network back into shape.
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Old 02-12-2009, 08:15 AM   #25
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I hope that once production begins, there's an automated telephone system or website in place where we can get the status of our vehicles. I really don't want to call my dealer every week.
On challengertalk.com they have a daily update of "movements" (don't know where they get the info from tho), maybe we could include something like that as well?
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