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Old 03-24-2011, 11:49 AM   #1
BloodUSMC
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How to track railcar?

I want to track the rail car that my car is on.

Rail car #: CP 556221
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Old 03-24-2011, 01:31 PM   #2
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Here you go

CSX is everything east of the mississippi
Up is everything west of the mississippi

But they all start out on CSX so once they have it in there system they will follow it all the way.

How do I track my car on a railcar?

First and most important. Never talk to live personnel at the railroad! Only use automated phone system. If it attempts to transfer you to a live person please hang up. The railcar information we are provided by GM is given as a courtesy and if we call live personnel we will lose our data and ability to track
CSX
1. Call the CSX 1-800-235-2352 1-800-235-2352
2. When prompted for location or weight, press "1" on your phone for location.
3. When prompted for the car initials, say ETTX (whatever initials you have) then wait for the next prompt. OR key in 32-81-81-92 (for ETTX)(letter and position on your phone)
4. When prompted for the car number, say 907048 or key in whatever your car number is
5. When prompted for next car say DONE.
6. That's it; enjoy your updated status report.

Union Pacific
1. Call UP at 1 800 877-5123 1 800 877-5123
2. Follow phone prompts for Trace
3. Say the railcar number complete and clearly. Example ETTX123456 all together
4. Listen for your update

These automated systems can be frustrating. Keep in mind they are intended for use by folks that use them daily all day long. Like I said if you are being transferred to a live person please hang up and try again.
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Old 03-27-2011, 06:34 PM   #3
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Quote:
Originally Posted by BloodUSMC View Post
I want to track the rail car that my car is on.

Rail car #: CP 556221
How do you determine the rail car # ?

I know my car has been shipped (3/25).
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3/5/11 - Deposit on Pace Car
3/22/11 - Pace Car built
3/25/11 - shipped
3/30/11 - Rail car arrived/departed Gibbson IN
4/4/11 - Car arrived on rail (Phoenix)
4/7/11 - Picked up car
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Old 03-27-2011, 07:36 PM   #4
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bump
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Old 03-27-2011, 07:53 PM   #5
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Call your dealer and ask him to call the business center and ask them for rail car #.
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Old 03-28-2011, 11:44 AM   #6
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Quote:
Originally Posted by BloodUSMC View Post
Call your dealer and ask him to call the business center and ask them for rail car #.
Thanks, will do.
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2011 Pace Car (Automatic)
2013 GMC Crew
1971 GTO

3/5/11 - Deposit on Pace Car
3/22/11 - Pace Car built
3/25/11 - shipped
3/30/11 - Rail car arrived/departed Gibbson IN
4/4/11 - Car arrived on rail (Phoenix)
4/7/11 - Picked up car
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Old 03-30-2011, 02:41 PM   #7
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How soon after you get a code 4150 is GM able to tell you a rail car number (same day or a day or two later)?
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Old 03-30-2011, 06:23 PM   #8
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Quote:
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How soon after you get a code 4150 is GM able to tell you a rail car number (same day or a day or two later)?
My guess would be after you get a (4200) Shipped, Your dealer should be able to call GM Dealer Business Center and ask for the railcar #
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Old 03-30-2011, 11:22 PM   #9
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I got tired of waiting for my salesman to get the rail car # so I called Chevrolet Customer Service and they provided the number for me. According to UP it is due to arrive in Phoenix 4/5/11.
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2011 Pace Car (Automatic)
2013 GMC Crew
1971 GTO

3/5/11 - Deposit on Pace Car
3/22/11 - Pace Car built
3/25/11 - shipped
3/30/11 - Rail car arrived/departed Gibbson IN
4/4/11 - Car arrived on rail (Phoenix)
4/7/11 - Picked up car
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Old 03-31-2011, 12:44 AM   #10
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Quote:
Originally Posted by gto-locke View Post
I got tired of waiting for my salesman to get the rail car # so I called Chevrolet Customer Service and they provided the number for me. According to UP it is due to arrive in Phoenix 4/5/11.
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Old 03-31-2011, 09:58 AM   #11
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what is the phone number for Chevolet Customer Service
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Old 03-31-2011, 11:59 AM   #12
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Quote:
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what is the phone number for Chevolet Customer Service

Customer Assistance - 1.800-222-1020

They will request a lot of information to include the order# and VIN.
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2011 Pace Car (Automatic)
2013 GMC Crew
1971 GTO

3/5/11 - Deposit on Pace Car
3/22/11 - Pace Car built
3/25/11 - shipped
3/30/11 - Rail car arrived/departed Gibbson IN
4/4/11 - Car arrived on rail (Phoenix)
4/7/11 - Picked up car
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